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We are looking for a dedicated Email/Chat Support professional to join ERA Blue Key Properties, a leading real estate and mortgage company. This fully remote position plays a crucial role in providing exceptional customer service through email and chat communication channels. The successful candidate will assist clients with inquiries, resolve issues, and ensure a positive customer experience. Join our team and be a key player in maintaining our high service standards and client satisfaction levels.

• Respond to customer inquiries and issues via email and chat in a timely manner.
• Provide accurate information about products, services, and policies.
• Assist customers in troubleshooting technical problems.
• Escalate complex issues to the appropriate department.
• Ensure customer satisfaction through effective communication and problem resolution.
• Maintain detailed records of customer interactions and transactions.
• Adhere to company policies and procedures while delivering service excellence.
• Collaborate with team members to improve overall customer support processes.

• Excellent written communication skills in English.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Experience in customer service or a related field is a plus.
• Familiarity with help desk software.
• Empathy and patience when dealing with customer inquiries.
• Ability to work independently and as part of a team.

Job Responsibilities:

1. Personal Care Assistance:
   • Assist individuals with daily activities such as bathing, dressing, grooming, eating, and toileting.
   • Help with mobility, transfers, and positioning, if necessary.
   • Ensure the person’s hygiene and overall well-being are maintained.
2. Medication Management:
   • Administer prescribed medications or assist individuals in taking their medications according to a prescribed schedule.
   • Monitor and report any side effects or health concerns to healthcare professionals.
3. Emotional and Social Support:
   • Provide companionship and emotional support to individuals.
   • Foster a positive and encouraging environment.
   • Engage in meaningful conversations, recreational activities, and social outings.
4. Encourage Independence:
   • Assist with skill-building activities to promote independence, such as cooking, cleaning, and managing finances.
   • Support individuals in setting and achieving personal goals.
5. Behavioral Support:
   • Implement individualized behavioral support plans.
   • Address challenging behaviors using positive reinforcement techniques.
   • Work closely with therapists and other healthcare professionals to ensure consistent care.
6. Transportation and Community Integration:
   • Drive or assist individuals with transportation to appointments, work, social activities, and community events.
   • Encourage participation in community programs or events to foster integration.
7. Record-Keeping and Reporting:
   • Maintain detailed records of daily activities, behavior changes, health concerns, and medication administration.
   • Report any significant incidents or changes to supervisors or healthcare professionals.

Required Skills:

1. Communication Skills:
   • Ability to communicate clearly and empathetically with individuals, families, and other staff.
   • Strong written and verbal communication for documentation and reporting.
2. Patience and Empathy:
   • Understanding the needs and challenges of individuals with disabilities.
   • Ability to remain calm and composed during stressful or challenging situations.
3. Problem-Solving Skills:
   • Ability to think quickly and respond to emergencies or unexpected situations.
   • Creative in finding solutions to help individuals achieve their goals.
4. Teamwork:
   • Ability to work collaboratively with other caregivers, healthcare providers, and family members to ensure high-quality care.
   • Flexibility in adjusting to the team’s needs and dynamics.
5. Time Management and Organizational Skills:
   • Ability to prioritize tasks effectively and manage time efficiently, particularly when overseeing multiple individuals or responsibilities.
6. Physical Stamina:
   • Ability to assist with mobility, lift, or transfer individuals as needed.
   • Capable of performing light housekeeping, meal preparation, and other physical tasks.
7. Cultural Sensitivity:
   • Ability to work with individuals from diverse cultural backgrounds and adapt care strategies accordingly.

Job Requirements:

1. Education:
   • High school diploma or equivalent; some positions may require a post-secondary education or certification.
   • Some employers may prefer or require completion of relevant courses (such as CPR, first aid, or specialized training for disabilities).
2. Experience:
   • Previous experience working with individuals with disabilities is preferred, but not always required.
   • Experience in a caregiving, healthcare, or similar field is a plus.
3. Certifications:
   • First Aid and CPR certification (required by many employers).
   • Additional certifications in behavior management or specific disabilities can be beneficial.
4. Background Checks:
   • Passing a criminal background check and other required screenings (such as drug testing or health assessments).

key responsibilities:

1. Lead Generation & Prospecting:
   • Identify and generate new business opportunities through various channels (cold calling, email campaigns, social media, networking).
   • Research and target potential clients, understanding their needs and presenting relevant solutions.
2. Sales Presentations & Product Demonstrations:
   • Present and demonstrate products or services to prospective clients in an engaging and persuasive manner.
   • Customize presentations based on customer needs, highlighting features and benefits that align with their requirements.
3. Relationship Building & Customer Management:
   • Build and maintain strong, long-term relationships with existing clients, ensuring repeat business and customer loyalty.
   • Act as the main point of contact for clients, handling any queries, concerns, or issues they may have.
4. Negotiation & Closing Sales:
   • Negotiate terms, pricing, and contract details with clients.
   • Work towards closing sales by aligning client needs with company offerings.
   • Achieve sales targets and quotas set by the company.
5. Market Research & Competitor Analysis:
   • Stay updated on industry trends, competitors, and market conditions.
   • Provide feedback to the marketing and product teams regarding customer preferences and emerging market demands.
6. Sales Reporting & Administration:
   • Maintain accurate records of sales activities, leads, contacts, and opportunities in CRM systems.
   • Provide regular sales reports and updates to management on progress, challenges, and market trends.
7. Collaboration with Internal Teams:
   • Work closely with marketing, customer service, and product teams to ensure a smooth and consistent experience for clients.
   • Coordinate with internal departments to ensure the timely delivery of products or services.
8. Customer Feedback & Satisfaction:
   • Gather customer feedback after sales and ensure any issues are resolved in a timely and satisfactory manner.
   • Ensure high levels of customer satisfaction, leading to repeat business and referrals.

Sales Executive Skills

To be successful in this role, a Sales Executive needs a combination of soft and hard skills:

1. Communication Skills:
   • Excellent verbal and written communication, with the ability to convey information clearly and persuasively.
   • Ability to build rapport with clients quickly and foster strong relationships.
2. Negotiation Skills:
   • Strong negotiation skills to secure favorable terms while keeping the client’s needs in mind.
   • Ability to handle objections and find mutually beneficial solutions.
3. Customer-Centric Approach:
   • Understanding client needs and tailoring solutions accordingly.
   • Ability to manage client expectations and provide exceptional service.
4. Presentation Skills:
   • Confident and engaging when presenting products or services.
   • Ability to customize presentations for different audiences and explain complex information simply.
5. Problem-Solving Skills:
   • Quick thinker with the ability to address and resolve client concerns or objections in a professional manner.
   • Finding creative solutions to challenges to close the sale.
6. Time Management:
   • Ability to prioritize tasks and manage a pipeline of clients or leads.
   • Efficient use of time while balancing prospecting, meetings, and follow-ups.
7. Sales and Product Knowledge:
   • In-depth understanding of the company’s products/services and how they solve client problems.
   • Ability to communicate product features, benefits, and value propositions clearly.

We are looking for a detail-oriented individual to join our team as a technical editor. The responsibilities of the technical editor include reviewing the work of the technical writers, writing articles, designing templates and graphics, developing training manuals, and maintaining our online technical content.

To be a successful technical editor, you should have detailed knowledge of a variety of technical topics as well as experience with web coding and our editorial guidelines. Ultimately, a top-notch technical editor has excellent writing, editing, proofreading, and page composition skills.

• Working with researchers and developers to ensure document accuracy.
• Reviewing written technical documents for clarity, grammar, spelling, punctuation, content, and style.
• Making any necessary corrections to technical documents.
• Giving feedback and advice to technical writers.
• Ensuring that all written content meets our company's standards.
• Developing, communicating, and adhering to goals for content, workflow, and aim of writing.
• Creating templates for technical writers that are easy to apply and adapt.
• Conducting quality assurance on all printed documents, including brochures, advertisements, newsletters, marketing materials, etc.
• Maintaining the company website's technical content.
• Conforming to strict editing guidelines and security clearance protocols.

• A bachelor's degree in journalism, English, applied science, mathematics, engineering, or another related field.
• A Master's degree may be advantageous.
• Proven experience as a technical writer and in working with a variety of style guides.
• In-depth knowledge of technical concepts.
• Experience with desktop publishing, multimedia production, and online documentation software.
• Excellent computer and word processing skills.
• Strong writing, editing, proofreading, and page composition skills
• Experience with web coding and authoring systems, such as HTML or XML.
• Ability to adhere to deadlines and handle pressure.
• Strong attention to detail.

We are looking for a diligent senior executive assistant to support management with daily administrative duties. The responsibilities of the senior executive assistant include planning meetings and organizing calendars.

To be successful as a senior executive assistant, you should have excellent organizational skills, be proactive, and possess a professional demeanor. Ultimately, a top-notch senior executive assistant should be equipped with experience, able to tackle any task given to him or her in a timely fashion, and communicate effectively.

Senior Executive Assistant Requirements:

Coordinating calendars.
Scheduling appointments and events.
Acting as a liaison.
Preparing reports and updating internal databases.
Managing travel arrangements.
Managing phone calls and emails.
Distributing internal communication.
Senior Executive Assistant Responsibilities:
High school diploma.
Previous experience as an assistant.
Strong knowledge of office procedures.
Strong interpersonal skills.
Solid knowledge of office management systems.
Must be discrete and maintain confidentiality.
Outstanding organizational skills.
Be proactive.
Must be discrete and maintain confidentiality.
Outstanding organizational skills.
Be proactive.

You will ensure that ypour assigned department, store, or district is well staffed and provisioned, adheres to quality and service standards, increases revenue and market share, and helps the business accomplish its goals. you will hire hire and train employees, help develop and implement business strategies, and perform a variety of other tasks to ensure the business is thriving.

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

We are looking for a knowledgeable consultant to provide advice within their specified field. The duties of a consultant include analyzing situations and providing appropriate solutions. You should commit to using sound research techniques to collect the necessary data.

To be successful as a consultant, you should demonstrate expertise in your field, be skilled in identifying problems and presenting solutions, and possess well-honed research abilities. Ultimately, a competent consultant will be detail-oriented and creative.

• Overseeing projects to address issues and needs.
• Collaborating with management and staff to understand their needs.
• Conducting research on the organization and its customers.
• Analyzing data to identify problem areas.
• Developing plans to implement solutions.
• Keeping abreast of changes in the industry.

• A relevant bachelor's degree.
• Proven experience in your field of expertise.
• Outstanding verbal and written communication skills.
• Knowledge of relevant data analysis and research procedures.
• Demonstrable project management abilities.
• Creative and strategic thinking skills.

We are seeking a motivated and savvy content editor to oversee our content publishing needs in a fast-paced work environment. You will work with a team of writers and designers to develop and curate compelling and engaging content for our audience. Your primary duties will include content strategy, proofreading and editing, analyzing readership data, and developing our content strategy.

To excel in this role, you will have experience in developing and editing content, as well as excellent communication and organizational skills. A bachelor's degree in English or a related field is a must.

• Supervise a team of writers and coordinate with freelance contributors.
• Proofread and edit spelling, grammar and syntax.
• Ensure that content meets the company or client's needs, and follows our in-house style guide.
• Organize, modify and update existing content.
• Verify content and information.
• Work with the graphic design team to ensure a user-friendly experience.
• Collaborate with co-workers and come up with fresh, creative content ideas, keeping our audience in mind.
• Manage a busy workload according to deadline.
• Analyze data and analytics, and seek to increase reader engagement and retention.
• Knowledge of SEO and industry best practices.
• Represent the organization at launches, meetings, and press events.

• Excellent command of the English language.
• Writing, copy editing, and proofreading experience.
• Good communication and interpersonal skills.
• Highly organized and detail oriented.
• Proficient in desktop publishing software.
• Proficient in Microsoft Office and Social Media platforms.

We are searching for a highly-creative digital marketing specialist to lead our marketing team. In this position, you will be responsible for all aspects of our marketing operations. Your central goal is to help grow our brand’s influence locally while also increasing brand loyalty and awareness.

Your duties will include planning, implementing, and monitoring our digital marketing campaigns across all digital networks. Our ideal candidate is someone with experience in marketing, art direction, and social media management. In addition to being an outstanding communicator, you will also demonstrate excellent interpersonal and analytical skills.

• Designing and overseeing all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
• Developing and monitoring campaign budgets.
• Planning and managing our social media platforms.
• Preparing accurate reports on our marketing campaign’s overall performance.
• Coordinating with advertising and media experts to improve marketing results.
• Identifying the latest trends and technologies affecting our industry.
• Evaluating important metrics that affect our website traffic, service quotas, and target audience.
• Working with your team to brainstorm new and innovative growth strategies.
• Overseeing and managing all contests, giveaways, and other digital projects.

• A minimum of 2 years experience in a digital marketing or advertising position.
• In-depth knowledge of various social media platforms, best practices, and website analytics.
• Solid understanding of HTML, CSS, and JavaScript is required.
• Highly creative with excellent analytical abilities.
• Outstanding communication and interpersonal skills.
• Up-to-date on the latest trends and technologies in digital marketing.