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Director of Operations
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Job Description
Job Overview
We are seeking a highly skilled and experienced Director of Operations to lead our operational strategies and initiatives. This pivotal role requires a dynamic leader who can drive efficiency, enhance productivity, and ensure the smooth functioning of our organization. The ideal candidate will possess a strong background in operations management, strategic planning, and senior leadership, with a proven track record of success in business development and process improvement.
Duties
- Oversee daily operations to ensure efficiency and effectiveness across all departments.
- Develop and implement strategic plans that align with the company’s goals and objectives.
- Lead senior leadership teams in negotiating contracts and partnerships that foster business growth.
- Manage projects from inception to completion, ensuring they are delivered on time and within scope.
- Identify opportunities for process improvement and implement best practices to enhance operational performance.
- Collaborate with cross-functional teams to drive business development initiatives and expand market reach.
- Foster a culture of leadership within the organization, mentoring managers and staff to achieve their full potential.
- Monitor industry trends and competitor activities to inform strategic decision-making.
Qualifications
- Proven experience in management roles with a focus on operations management.
- Strong strategic planning skills with the ability to think critically and make data-driven decisions.
- Demonstrated success in senior leadership positions, showcasing effective negotiation skills.
- Experience in business development with a track record of driving growth initiatives.
- Proficiency in project management methodologies with an emphasis on process improvement techniques.
- Exceptional leadership qualities with the ability to inspire and motivate teams towards achieving organizational goals.
- Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels.
Company Details
IT Management and Data Analyst
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Job Description
- Oversee and manage the organization’s IT infrastructure, including networks, servers, and software systems.
- Monitor system performance, perform routine maintenance, and ensure data security and backup protocols.
- Analyze large datasets to identify trends, generate reports, and support strategic decision-making.
- Develop and maintain dashboards and data visualizations using tools like Power BI or Tableau.
- Collaborate with software development teams to integrate data systems and support software-related IT requirements.
- Evaluate and implement new technologies, software, and systems to improve business operations.
- Lead or support IT-related projects including upgrades, migrations, and digital transformation initiatives.
- Ensure compliance with industry standards and data protection regulations (e.g., GDPR, ISO, etc.).
- Proficiency in data analysis tools (SQL, Excel, Power BI, Python/R).
- Strong understanding of IT infrastructure, including networking, system administration, and cybersecurity.
- Experience with cloud platforms (AWS, Azure, or Google Cloud).
- Familiarity with software development processes (e.g., SDLC, Agile, DevOps).
- Knowledge of database management systems (e.g., MySQL, PostgreSQL, MongoDB).
- Ability to interpret data and present findings to technical and non-technical stakeholders.
- Excellent problem-solving and project management skills.
- Effective communication and collaboration abilities.
- 3+ years of professional experience in IT management, systems administration, or data analytics.
- Experience working in or closely with software development teams or IT departments.
- Prior involvement in IT projects (e.g., implementations, migrations, data integration) is preferred.
- Industry-specific experience (e.g., fintech, healthcare, e-commerce) is a plus.
- Bachelor’s degree in Information Technology, Computer Science, Data Science, Software Engineering, or a related field.
- Advanced certifications are a plus, such as:
- CompTIA Network+ / Security+
- Microsoft Certified: Azure Administrator Associate
- AWS Certified Solutions Architect
- Certified Data Analyst (e.g., Microsoft, Google)
- ITIL Foundation Certification
Company Details
Customer Service Representative REMOTE
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Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our valued customers, providing them with the highest level of service and support. As a Customer Service Representative, you will assist customers with inquiries, resolve any issues they may encounter, and ensure overall satisfaction with our products and services. Your ability to communicate effectively and empathize with customers will be essential in providing a positive experience. The ideal candidate will be adept at handling a variety of situations and will possess strong problem-solving skills. You will play a crucial role in maintaining our company’s reputation for excellent customer service, contributing to customer retention and loyalty. This position requires a proactive approach to customer interactions, where you will need to anticipate customer needs and address them appropriately. Working in a fast-paced environment, you will collaborate with various teams to ensure that customer feedback is integrated into our services. If you are a motivated individual with a passion for helping others and a knack for communication, we invite you to apply and become an integral part of our customer service team.
Responsibilities- Respond promptly to customer inquiries via phone, email, and chat.
- Assist customers in troubleshooting issues and provide effective solutions.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Manage customer complaints and ensure they are handled efficiently and effectively.
- Document all interactions with customers in the appropriate database.
- Work collaboratively with team members to improve service delivery and customer satisfaction.
- Provide feedback and suggestions to management regarding process improvements.
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience as a customer service representative or similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to think critically under pressure.
- Familiarity with CRM systems and practices.
- Ability to manage time effectively and prioritize tasks.
- Empathetic and calm demeanor when dealing with difficult customers.
Company Details
Administrative Assistant
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Serta Simmons Bedding (SSB) is one of the leading global sleep companies. With a 150-year heritage in delivering industry-leading sleep solutions and a mission to help people sleep better so they can live healthier lives, the company is headquartered in Doraville, GA, and owns top brands such as Serta®, which has five other independent licensees, Beautyrest®, Tuft & Needle® and Beauty Sleep®b
Position Overview:
We are seeking a highly motivated and detail-oriented Administrative Assistant to provide comprehensive administrative support across our organization. The ideal candidate will be a proactive problem-solver with exceptional communication skills and a strong ability to manage multiple priorities. This position requires professionalism, discretion, and a commitment to delivering high-quality administrative support to ensure the smooth day-to-day operations of the company.
Required Experience:
*Minimum of 1–3 years of experience in an administrative, office assistant, or related support role
*Demonstrated experience managing schedules, calendars, and meetings
*Hands-on experience with document preparation, data entry, and recordkeeping
*Prior use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google Workspace
*Experience handling confidential information with discretion
*Background in supporting multiple team members or departments simultaneously
Qualifications & Skills:
*Proven experience as an administrative assistant, executive assistant, or in a similar administrative role.
*Strong organizational skills with the ability to manage competing priorities and meet deadlines.
*Excellent written and verbal communication skills, with a professional demeanor.
*High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google Workspace.
*Strong problem-solving skills and the ability to anticipate needs proactively.
*High attention to detail and accuracy in all work.
*Ability to work independently as well as collaboratively within a team environment.
Required Skills:
*Strong organizational and time management abilities.
*Excellent written and verbal communication skills.
*Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google Workspace.
*Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
*Strong attention to detail and accuracy in work.
*Problem-solving and critical-thinking skills.
*Professionalism, discretion, and ability to maintain confidentiality.
*Strong interpersonal skills and ability to work collaboratively across teams.
*Self-motivated with the ability to work independently when required.
*Basic knowledge of office equipment and administrative procedures.
Key Responsibilities:
*Serve as the first point of contact for internal and external communications, ensuring a professional and welcoming experience.
*Manage and maintain executives’ calendars, coordinate meetings, and schedule appointments.
*Draft, review, and edit correspondence, reports, presentations, and other documents.
*Organize and maintain digital and physical filing systems for efficient recordkeeping.
*Assist in the preparation and tracking of budgets, expense reports, and invoices.
*Coordinate logistics for meetings, conferences, and company events.
*Provide support in human resources functions, including job postings, candidate communication, and onboarding of new employees.
*Monitor office supplies inventory and place orders as needed.
*Maintain confidentiality with sensitive company and employee information.
*Perform additional administrative tasks as assigned to support management and staff.
Company Details
Customer Services
Posted today
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Job Description
Serta Simmons Bedding (SSB) is one of the leading global sleep companies. With a 150-year heritage in delivering industry-leading sleep solutions and a mission to help people sleep better so they can live healthier lives, the company is headquartered in Doraville, GA, and owns top brands such as Serta®, which has five other independent licensees, Beautyrest®, Tuft & Needle® and Beauty Sleep®b
Position Overview
We are seeking a professional and customer-oriented Customer Service Representative (CSR) to join our growing team. The successful candidate will be responsible for providing outstanding service and support to our clients, ensuring their inquiries are handled with efficiency, empathy, and professionalism. This role is vital in fostering trust, satisfaction, and loyalty, while serving as the voice of our company.
The ideal candidate is a proactive problem-solver, an excellent communicator, and thrives in a fast-paced environment. If you are passionate about customer success and enjoy building positive relationships, we would love to hear from you.
Key Responsibilities:*Serve as the primary point of contact for customers, responding to inquiries via phone, email, chat, or in person.
*Provide accurate information about products, services, company policies, and processes.
*Resolve customer issues, complaints, and concerns with empathy, professionalism, and efficiency.
*Escalate complex issues to the appropriate department or supervisor when necessary.
*Maintain accurate and detailed records of all customer interactions in CRM systems.
*Process customer requests such as
Company Details
customer service representative
Posted today
Job Viewed
Job Description
Serta Simmons Bedding (SSB) is one of the leading global sleep companies. With a 150-year heritage in delivering industry-leading sleep solutions and a mission to help people sleep better so they can live healthier lives, the company is headquartered in Doraville, GA, and owns top brands such as Serta®, which has five other independent licensees, Beautyrest®, Tuft & Needle® and Beauty Sleep®b
Position Overview
We are seeking a professional and customer-oriented Customer Service Representative (CSR) to join our growing team. The successful candidate will be responsible for providing outstanding service and support to our clients, ensuring their inquiries are handled with efficiency, empathy, and professionalism. This role is vital in fostering trust, satisfaction, and loyalty, while serving as the voice of our company.
The ideal candidate is a proactive problem-solver, an excellent communicator, and thrives in a fast-paced environment. If you are passionate about customer success and enjoy building positive relationships, we would love to hear from you.
Key Responsibilities:*Serve as the primary point of contact for customers, responding to inquiries via phone, email, chat, or in person.
*Provide accurate information about products, services, company policies, and processes.
*Resolve customer issues, complaints, and concerns with empathy, professionalism, and efficiency.
*Escalate complex issues to the appropriate department or supervisor when necessary.
*Maintain accurate and detailed records of all customer interactions in CRM systems.
*Process customer requests such as
Company Details
data entry analyst
Posted today
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Job Description
Serta Simmons Bedding (SSB) is one of the leading global sleep companies. With a 150-year heritage in delivering industry-leading sleep solutions and a mission to help people sleep better so they can live healthier lives, the company is headquartered in Doraville, GA, and owns top brands such as Serta®, which has five other independent licensees, Beautyrest®, Tuft & Needle® and Beauty Sleep®b Position Overview
We are seeking a highly organized, detail-oriented, and analytical Data Entry Analyst Representative to join our growing team. This position requires an individual who can not only accurately input large volumes of data but also analyze, validate, and maintain data integrity across multiple systems. The Data Entry Analyst Representative plays a vital role in ensuring the accuracy of our information, supporting operational efficiency, and enabling informed decision-making across the organization.
The ideal candidate combines precision with analytical skills, demonstrates strong problem-solving abilities, and is capable of managing sensitive information with discretion. This role is critical to the success of our data management processes and overall business operations.
Key Responsibilities- Enter, update, and maintain accurate data in databases, spreadsheets, and CRM systems.
- Analyze and validate data for completeness, accuracy, and consistency.
- Identify and resolve discrepancies, errors, or anomalies in datasets.
- Generate reports, summaries, and insights from data to support management decision-making.
- Collaborate with cross-functional teams to ensure proper data collection, organization, and reporting standards.
- Maintain strict confidentiality of sensitive and proprietary company and client information.
- Assist in the development, implementation, and improvement of data entry and analysis processes.
- Monitor data quality metrics and provide recommendations for continuous improvement.
- Participate in special projects and data-related initiatives as assigned by management.
- Contribute to the creation of operational dashboards or other tools that enhance data accessibility and usability.
- Strong attention to detail and high commitment to data accuracy.
- Analytical mindset with the ability to interpret, organize, and validate data effectively.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and/or Google Workspace.
- Experience working with database systems, CRM software, or other data management tools.
- Excellent organizational and time management skills with the ability to prioritize and manage multiple tasks.
- Strong problem-solving abilities with the capacity to identify trends, patterns, and inconsistencies in data.
- Ability to work independently while collaborating effectively within a team.
- Professional verbal and written communication skills.
- High level of discretion and integrity when handling confidential information.
- Minimum of 1–3 years in data entry, data analysis, or related administrative roles.
- Experience in validating, organizing, and managing large datasets.
- Familiarity with reporting tools, dashboards, or business intelligence platforms is a plus.
- [Optional: Experience in industry-specific data management, such as healthcare, finance, or retail, is an advantage.]
- Competitive salary and benefits package commensurate with experience.
- Comprehensive benefits including health, dental, vision, and retirement plans (if applicable).
- Paid time off, holidays, and opportunities for career advancement.
- Access to training programs, workshops, and professional development opportunities.
- A collaborative, inclusive, and supportive work environment where accuracy, efficiency, and innovation are valued.
Company Details
office assistant
Posted today
Job Viewed
Job Description
Serta Simmons Bedding (SSB) is one of the leading global sleep companies. With a 150-year heritage in delivering industry-leading sleep solutions and a mission to help people sleep better so they can live healthier lives, the company is headquartered in Doraville, GA, and owns top brands such as Serta®, which has five other independent licensees, Beautyrest®, Tuft & Needle® and Beauty Sleep®b Position Overview
We are seeking a highly organized, detail-oriented, and proactive Office Assistant Analyst Representative to join our growing team. This role combines administrative responsibilities with analytical tasks, requiring an individual who can manage day-to-day office operations while maintaining accurate data, performing analysis, and supporting management with actionable insights.
The ideal candidate is adept at multitasking, demonstrates strong attention to detail, and is capable of maintaining a high level of accuracy and professionalism while supporting multiple departments. This role is pivotal in ensuring smooth office operations, accurate reporting, and process improvement initiatives.
Key Responsibilities- Perform general office duties including managing correspondence, scheduling, and organizing meetings.
- Maintain and organize office systems, both digital and physical, to ensure efficiency and accessibility.
- Enter, update, and maintain accurate data in company databases, spreadsheets, and CRM systems.
- Analyze administrative and operational data to support reporting, workflow optimization, and decision-making processes.
- Prepare reports, presentations, and documentation for management and cross-functional teams.
- Monitor office operations and identify opportunities for improved efficiency and effectiveness.
- Assist in coordinating travel arrangements, events, and departmental meetings.
- Ensure confidentiality and proper handling of sensitive information.
- Support multiple departments with administrative and analytical tasks as needed.
- Contribute to the development and refinement of processes and procedures to improve operational workflows.
- Participate in special projects and initiatives assigned by management.
- Strong organizational and multitasking abilities with attention to detail.
- Excellent verbal and written communication skills.
- Analytical mindset with the ability to interpret, validate, and maintain accurate data.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google Workspace.
- Ability to manage and prioritize multiple responsibilities in a fast-paced environment.
- Professionalism, discretion, and integrity in handling confidential information.
- Strong problem-solving skills and proactive approach to identifying issues or inefficiencies.
- Ability to work independently and collaboratively within a team environment.
- High level of adaptability and willingness to take on new challenges.
- Minimum of 1–3 years of experience in an office assistant, administrative, or analytical support role.
- Experience in managing office operations, scheduling, and correspondence.
- Demonstrated ability to handle, analyze, and report on data accurately.
- Familiarity with CRM systems, database tools, or workflow management software is preferred.
- Industry-specific experience in finance, healthcare, retail, or technology is an advantage.
- Competitive salary and benefits package based on experience and qualifications.
- Health, dental, vision, and retirement benefits (if applicable).
- Paid time off, holidays, and opportunities for professional development and career growth.
- Access to ongoing training programs, workshops, and skill development initiatives.
- A collaborative, inclusive, and supportive workplace culture that values accuracy, efficiency, and innovation.
Company Details
Data Entry
Posted today
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Job Description
Serta Simmons Bedding (SSB) is one of the leading global sleep companies. With a 150-year heritage in delivering industry-leading sleep solutions and a mission to help people sleep better so they can live healthier lives, the company is headquartered in Doraville, GA, and owns top brands such as Serta®, which has five other independent licensees, Beautyrest®, Tuft & Needle® and Beauty Sleep®b Position Overview
We are looking for a highly organized and detail-oriented Data Entry Representative to join our growing team. This individual will be responsible for accurately entering, updating, and maintaining large volumes of information across company systems and databases. The role is essential in supporting business operations, ensuring data accuracy, and enabling decision-making through reliable information management.
The ideal candidate will have excellent typing skills, strong analytical abilities, and the capacity to manage sensitive information with discretion. This position requires an individual who thrives in a structured, process-driven environment and who takes pride in producing error-free, high-quality work.
Key Responsibilities- Accurately enter and update data into company systems, databases, and spreadsheets.
- Review, verify, and correct data to ensure accuracy and completeness.
- Perform regular quality checks to identify and resolve errors or inconsistencies.
- Maintain confidentiality of sensitive and proprietary company information.
- Support reporting processes by compiling and organizing data for internal and external use.
- Work closely with team members and cross-functional departments to ensure accurate information flow.
- Assist with document management, filing, and recordkeeping as required.
- Meet productivity and accuracy targets while adhering to company data management standards.
- Participate in training programs and contribute to the continuous improvement of data entry processes.
- Strong attention to detail with excellent accuracy in data entry.
- High typing speed with proven data entry efficiency.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and/or Google Workspace.
- Ability to quickly learn and work within database systems, CRMs, or specialized software.
- Excellent organizational and time management skills with the ability to prioritize tasks effectively.
- Strong problem-solving abilities and a proactive approach to identifying and correcting errors.
- Ability to work independently as well as collaboratively within a team.
- Professional communication skills, both written and verbal.
- Commitment to maintaining confidentiality and discretion at all times.
- Minimum of 1–3 years of experience in a data entry, administrative, or clerical role.
- Demonstrated experience maintaining accurate records and handling confidential information.
- Prior exposure to CRM software, database systems, or other digital tools preferred.
- [Optional: Industry-specific data entry experience (e.g., healthcare, finance, retail) considered a strong asset.]
- Competitive compensation aligned with experience and qualifications.
- Comprehensive benefits package, including health, dental, vision, and retirement plans (if applicable).
- Paid vacation, holidays, and opportunities for career advancement.
- Access to training, development, and continuous learning programs.
- A collaborative and supportive workplace culture that values accuracy, teamwork, and professional growth.
Company Details
Proofreader
Posted today
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Job Description
- Proofreader Responsibilities
- Review and proofread written materials, including articles, blog posts, marketing collateral, reports, and website content, ensuring they are free from grammatical, spelling, and punctuation errors.
- Verify factual accuracy and consistency of information presented in the content.
- Ensure adherence to the company's style guide, branding guidelines, and editorial standards.
- Collaborate with writers and editors to provide feedback and suggestions for improving clarity, coherence, and overall quality of content.
- Conduct thorough research to verify accuracy of information and fact-check when necessary.
- Identify and correct inconsistencies in tone, style, and voice within a given piece of content.
- Maintain a high level of accuracy while working with tight deadlines.
- Track changes and revisions using appropriate software or tools, and communicate any necessary revisions to the content team.
- Stay updated on language trends, grammar rules, and industry-specific terminology.
Assist in developing and maintaining a library of reference materials, such as dictionaries, style guides, and grammar resources.
Required Qualifications
- Bachelor's degree in English, Journalism, Communications, or a related field.
- Proven experience as a proofreader or editor, preferably in a professional setting.
- Strong portfolio showcasing your proofreading skills and attention to detail.
- Proficiency in using proofreading software and tools.
- Knowledge of industry-standard style guides, such as AP Style or Chicago Manual of Style.
- Familiarity with content management systems and basic HTML.
- Ability to work independently and collaboratively in a team environment.
- Strong research skills and ability to fact-check information.
- Excellent problem-solving abilities and a proactive approach to tasks.
- Flexibility to adapt to changing priorities and work on multiple projects simultaneously.