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Customer service and data entry
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# Data Entry Job Description
**Job Title:** Data Entry Specialist
**Overview:** Data entry specialists are responsible for accurately inputting, updating, and maintaining data in computer systems or databases. This role involves handling large volumes of information from various sources, ensuring data integrity, and supporting organizational operations through efficient record-keeping.
**Key Responsibilities:**
- Enter data from source documents (e.g., forms, reports, invoices) into databases, spreadsheets, or software systems.
- Verify accuracy of data by comparing it to original sources and correcting errors.
- Organize and sort data files, perform regular backups, and maintain confidentiality of sensitive information.
- Generate reports, queries, or summaries from entered data as needed.
- Collaborate with teams to resolve data discrepancies and update records in real-time.
- Use tools like Microsoft Excel, Google Sheets, database software (e.g., SQL), or specialized CRM/ERP systems.
**Required Skills and Qualifications:**
- High school diploma or equivalent; associate's degree in business or IT preferred.
- Typing speed of 50+ WPM with high accuracy (95%+).
- Proficiency in data entry software, MS Office Suite, and basic computer operations.
- Strong attention to detail, organizational skills, and ability to handle repetitive tasks.
- Basic knowledge of data privacy regulations (e.g., GDPR or HIPAA).
# Customer Service Job Description
**Job Title:** Customer Service Representative
**Overview:** Customer service representatives act as the frontline support for customers, addressing inquiries, resolving issues, and ensuring positive experiences. They handle interactions via phone, email, chat, or in-person, aiming to build customer loyalty and satisfaction.
**Key Responsibilities:**
- Respond to customer queries about products, services, orders, or accounts in a timely and professional manner.
- Troubleshoot and resolve complaints, escalate complex issues to supervisors when necessary.
- Process orders, returns, refunds, or exchanges using company systems.
- Maintain customer records, update databases with interaction details, and follow up on unresolved cases.
- Provide product information, upsell or cross-sell where appropriate, and gather feedback.
- Adhere to scripts, policies, and quality standards while personalizing service.
**Required Skills and Qualifications:**
- High school diploma; bachelor's degree in communications or business helpful.
- Excellent verbal and written communication skills, with empathy and active listening.
- - Experience: 6 months–2 years in retail, hospitality, or call center roles preferred.
Company Details
CUSTOMER SERVICE REPRESENTATIVE
Posted today
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The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
CUSTOMER SERVICES REPRESENTATIVE
Posted today
Job Viewed
Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
Payroll Assistant
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Avalere Health is seeking a meticulous Payroll Assistant to support our finance team in managing payroll operations for our experts in strategic insights, policy analysis, market access, and data-driven solutions within the life sciences, health plans, and healthcare providers sectors. This role involves accurate processing of employee compensation, ensuring compliance with regulations, and maintaining confidential records in a dynamic, mission-driven environment focused on health economics and patient-centered research.
Key Responsibilities:
• Assist in processing bi-weekly or monthly payroll, including calculating wages, deductions, bonuses, and overtime using payroll software.
• Verify timekeeping records, employee data, and tax withholdings for accuracy and completeness.
• Prepare and distribute payroll reports, such as earnings statements and tax forms (e.g., W-2s).
• Handle employee inquiries related to payroll, benefits, and deductions promptly and professionally.
• Ensure compliance with federal, state, and local payroll laws, including tax filings and labor regulations.
• Maintain confidential employee payroll files and update records for new hires, terminations, or changes.
• Collaborate with HR and finance teams to reconcile discrepancies and support audits.
• Assist in year-end payroll activities and benefit enrollments.
Must-Have Qualifications:
• High school diploma or equivalent; associate’s degree in accounting, finance, or a related field preferred.
• At least 1-2 years of experience in payroll processing or administrative finance roles.
• Proficiency in payroll software (e.g., ADP, Paychex, or QuickBooks) and Microsoft Excel for data management.
• Strong understanding of payroll taxes, wage laws, and basic accounting principles.
• Exceptional attention to detail and accuracy to minimize errors in financial calculations.
• Knowledge of data privacy regulations (e.g., familiarity with HIPAA in a healthcare context).
• Excellent organizational and time-management skills to meet strict deadlines.
Preferred Qualifications:
• Certified Payroll Professional (CPP) or similar certification.
• Experience in healthcare or consulting firms.
• Familiarity with HRIS systems like Workday or BambooHR.
What We Offer:
Competitive salary, comprehensive benefits including health coverage, remote work flexibility, and opportunities for growth in a collaborative setting dedicated to advancing federal/state policy and health economics. Apply to contribute to impactful work!
Company Details
Finance & Accounting Accountant
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A finance and accounting accountant is responsible for recording, analyzing, and reporting a company's financial transactions to ensure accuracy and compliance with regulations like GAAP. Their duties include preparing financial statements (like balance sheets and profit-and-loss statements), managing budgets, processing taxes, and providing financial insights to management for strategic planning and decision-making. A strong understanding of accounting principles is crucial for this role. Key responsibilities Financial reporting: Preparing monthly, quarterly, and annual financial reports, including balance sheets and profit-and-loss statements. Budgeting: Assisting in the development and management of company and departmental budgets, and monitoring performance against them. Tax management: Preparing and filing tax information accurately and efficiently. Financial analysis: Evaluating financial data to project future costs, profits, and funding needs, and advising management on these projections. Compliance: Ensuring all accounting procedures align with generally accepted accounting principles (GAAP) and educating other staff on these practices. Strategic support: Providing financial information and support for strategic planning and execution to help drive business results. Skills and qualifications Education: A bachelor's degree is typically required, often with a strong academic record. Experience: Specialized experience in financial management or accounting is often needed. Certifications: Professional certifications, such as a Certified Public Accountant (CPA), can lead to higher earning potential and are often a prerequisite for certain roles. Technical skills: Proficiency in accounting software and a strong grasp of financial principles are essential.A finance and accounting accountant is responsible for recording, analyzing, and reporting a company's financial transactions to ensure accuracy and compliance with regulations like GAAP. Their duties include preparing financial statements (like balance sheets and profit-and-loss statements), managing budgets, processing taxes, and providing financial insights to management for strategic planning and decision-making. A strong understanding of accounting principles is crucial for this role. Key responsibilities Financial reporting: Preparing monthly, quarterly, and annual financial reports, including balance sheets and profit-and-loss statements. Budgeting: Assisting in the development and management of company and departmental budgets, and monitoring performance against them. Tax management: Preparing and filing tax information accurately and efficiently. Financial analysis: Evaluating financial data to project future costs, profits, and funding needs, and advising management on these projections. Compliance: Ensuring all accounting procedures align with generally accepted accounting principles (GAAP) and educating other staff on these practices. Strategic support: Providing financial information and support for strategic planning and execution to help drive business results. Skills and qualifications Education: A bachelor's degree is typically required, often with a strong academic record. Experience: Specialized experience in financial management or accounting is often needed. Certifications: Professional certifications, such as a Certified Public Accountant (CPA), can lead to higher earning potential and are often a prerequisite for certain roles. Technical skills: Proficiency in accounting software and a strong grasp of financial principles are essential.
Company Details
Sales - Sales Representative
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A sales representative job description includes building and maintaining relationships with new and existing customers, identifying leads, and demonstrating products or services. Key responsibilities involve understanding customer needs, negotiating terms, and closing deals to meet or exceed sales targets. They also handle follow-up support, market research, and sales reporting. Core responsibilities Prospecting and lead generation: Find new business opportunities through cold calling, networking, and client referrals. Customer communication: Contact customers to understand their needs, provide information, and answer questions about products or services. Product demonstration: Present and demonstrate products or services to show how they solve customer problems. Negotiation and closing: Negotiate prices and terms, and close deals to generate revenue. Relationship management: Build and maintain strong relationships with both new and existing clients for long-term success. Sales performance: Achieve and exceed sales quotas and targets. After-sales support: Provide follow-up support, address any concerns, and handle customer complaints. Market awareness: Conduct market research to stay informed about industry trends and monitor the competition. Administrative tasks: Track sales activities using CRM software and prepare performance reports for management. Required skills and qualifications Communication: Excellent interpersonal, verbal, and written communication skills. Persuasion and negotiation: Strong abilities to persuade customers and negotiate favorable terms. Customer service: Exceptional customer service and relationship management skills. Goal-oriented: Self-motivated with a track record of achieving sales quotas. Organizational: Strong time management and organizational abilities. Technical: Proficiency in MS Office and CRM software is often required. Education: While a high school diploma may be the minimum, many employers prefer a bachelor's degree in business, marketing, or a related field.
Company Details
Remote Digital Marketing Specialist
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We’re seeking a creative, data-driven Digital Marketing Specialist to lead our online growth efforts. You will plan, implement, and optioptimizeital marketing campaigns—from SEO and paid advertising to email and social media—to drive brand awareness, lead generation, and customer engagement.
Key Duties & Responsibilities
Area Responsibilities
Campaign Strategy & Execution • Develop and launch digital marketing campaigns across various channels (SEO / SEM, email, display ads, social media).
• Execute paid advertising on platforms such as Google Ads, Facebook/Meta Ads, LinkedIn Ads, or display networks.
• Optimize campaign performance through A/B testing, audience segmentation, budget pacing, and creative iterations.
SEO & Content Optimization • Perform on-page and off-page SEO tasks, including keyword research, backlink analysis, meta optimization, and site audits.
• Collaborate with content creators to produce SEO-friendly content for blog posts, landing pages, emails, and social posts.
Indeed
Analytics, Tracking & Reporting • Monitor campaign performance and website metrics using tools like Google Analytics, Google Search Console, or other analytics platforms.
• Generate reports and provide actionable insights to improve conversions, traffic, and ROI.
Email & SMS Marketing (where applicable) • Develop, schedule, and optimize email and SMS marketing campaigns—utilizing email templates, copywriting, segmentation, and performance tracking.
Website & User Experience Support • Assist in managing website content, landing pages, and user experience optimizations to improve traffic and conversion flows.
University of Houston-Downtown
• Work with technical or web development teams to ensure content updates and marketing tracking are implemented effectively.
Trend Monitoring & Optimization • Stay up to date with industry trends, algorithm changes, and digital marketing best practices.
• Continuously evaluate and recommend new tools, channels, and creative strategies to improve digital performance.
Qualifications & Skills
Bachelor’s degree in Marketing, Communications, or a related field (or equivalent experience)
Proven experience in digital marketing, SEO/SEM, content marketing, or paid ad campaigns.
Familiarity with digital marketing tools and platforms, such as Google Analytics, Google Ads, Meta Ads Manager, email marketing software, or content optimization tools.
Indeed
Strong analytical mindset with the ability to interpret data and turn insights into action.
Excellent written and verbal communication, content creation, and project coordination skills.
Ability to work independently in a remote or hybrid setting and manage multiple campaigns simultaneously.
Optional Benefits & Perks
Flexible remote work options and schedule
Professional development or training in marketing tools and analytics
Opportunity to work across diverse clients or industries
Performance bonuses tied to campaign success and lead generation
Standard employment benefits (PTO, health/retirement plans) depending on employer
Company Details
CUSTOMER SERVICE REPRESENTATIVE
Posted today
Job Viewed
Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
CUSTOMER SERVICE REPRESENTATIVE
Posted today
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Job Description
The company provides comprehensive customer support services across multiple channels, including phone calls, emails, live chat, and social media, ensuring all interactions are handled promptly and professionally with accurate documentation. We support customers throughout their entire journey—from order placement and shipment tracking to delivery scheduling and returns management—resolving any issues with delays, damages, or returns efficiently. Our team investigates customer complaints thoroughly, identifies root causes, and delivers timely solutions while maintaining follow-up to confirm satisfaction and proper documentation. We also manage customer accounts by updating profiles, processing billing inquiries, and handling credit-note requests within the ERP system. Beyond day-to-day operations, we actively contribute to process improvements by suggesting service enhancements, updating FAQs and knowledge bases, and sharing operational feedback. Our team is committed to meeting performance targets including average handling time, first-call resolution rates, customer satisfaction scores, and SLA compliance. Finally, we foster strong team collaboration by coordinating with logistics, finance, and IT departments to resolve cross-functional issues, participating in daily huddles, and engaging in continuous training sessions.
Required Qualifications & Skills:
Candidates should have 1–2 years of customer service experience in logistics, e-commerce, or related industries, though fresh graduates with exceptional communication skills are also considered. Technical proficiency is essential, including experience with CRM software such as Salesforce or HubSpot, ticketing platforms, and Microsoft Office Suite, with basic logistics knowledge being advantageous. Fluent English communication—both spoken and written—is required, with additional proficiency in Nigerian languages being a valuable asset. Strong soft skills are critical, including active listening, empathy, problem-solving, and conflict resolution abilities, combined with the ability to remain calm under pressure and work effectively as a team member.
What We Offer:
We provide a competitive salary with quarterly performance bonuses, comprehensive health, dental, and vision insurance coverage, structured onboarding and continuous training programs, and a friendly, growth-oriented work environment with transparent career advancement opportunities.
Company Details
Data Entry Clerk
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- Enter and update data related to donations, beneficiaries, and relief programs into our system
- Maintain accuracy and consistency of records across all databases
- Manage data about donations, logistics, supplies and budgets of day today activities
- Prepare simple reports and summaries for management use
- Assist with organizing and categorizing digital documents and files
- Communicate with the admin or finance team to confirm data accuracy
- Basic computer and typing skills
- Good knowledge of Microsoft Excel, Google Sheets, or similar software
- Attention to detail and accuracy
- Ability to work independently and meet deadlines
- Good communication skills and reliability
- Access to Computer and Internet Services
- Previous data entry or administrative experience (a plus, not required)
- Work from home while supporting a meaningful cause
- Flexible hours — ideal for students or part-time workers
- Join a supportive and mission-driven remote team
- Contribute directly to helping children and communities nationwide