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• Handle incoming calls, emails, chats, or tickets from customers.
• Resolve product or service issues promptly and professionally.
• Provide accurate, valid, and complete information using company-provided tools and resources.
• Escalate unresolved issues to the appropriate department or manager.
• Follow communication procedures, guidelines, and policies.
• Maintain records of customer interactions, transactions, and feedback.
• Promote customer loyalty by providing exceptional service.

• Work closely with other departments (sales, technical support, logistics) to address customer concerns.

•  Required Skills

• Excellent verbal and written communication
• Empathy and patience
• Active listening
• Problem-solving attitude
• Conflict resolution
• Attention to detail
• Time management
• Stress tolerance

• Competitive base salary
• Performance bonuses or incentives
• Paid overtime (in some roles)

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave)
• Remote or hybrid work options
• Employee discounts on products/services
• Career advancement opportunities
• Ongoing training and development
• Flexible shift timings (including night shift allowance)

Higgins Energy Alternatives is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a company dedicated to providing sustainable energy solutions, we believe in putting our customers first and delivering the highest level of service. In this role, you will be the face of our company and play a crucial role in ensuring customer satisfaction and retention.

Key Responsibilities:
• Provide exceptional support to customers via phone, email and in-person meetings
• Address customer inquiries, concerns and complaints with professionalism and empathy
• Educate customers about our products and services, and provide recommendations based on their needs
• Collaborate with other departments to resolve complex customer issues and ensure a seamless experience
• Keep accurate records of customer interactions and update customer profiles in our database
• Follow up with customers to ensure their concerns are resolved to their satisfaction
• Meet and exceed customer service goals and objectives set by the company
• Stay up-to-date with our products, services, and company policies to provide accurate and consistent information to customers

Qualifications:
• High school diploma or equivalent education required; Bachelor's degree in business or related field preferred
• At least 2 years of customer service experience in a fast-paced, customer-focused environment
• Excellent communication skills and a friendly and approachable demeanor
• Strong problem-solving and decision-making abilities
• Ability to prioritize and manage multiple inquiries and tasks effectively
• Proficient computer skills and experience with customer service software (CRM)
• Familiarity with sustainable energy solutions is a plus

Why Work for Us:
At Higgins Energy Alternatives, we value our employees and strive to create a positive and supportive work environment. We offer competitive salaries and benefits, including health insurance, dental, and vision coverage, as well as paid time off and opportunities for professional growth and development. Our company is committed to making a positive impact on our environment and communities, and we are proud to have a team that shares this passion and drive.

We are seeking to add a Data Clerk to our team! You will be responsible for accurate data entry, file maintenance, and record keeping.

Responsibilities:

Enter variety of data using current technology
Prepare and sort documents for data entry
Create and maintain logs for tracking purposes
Review and enter data updates in the systems
Review discrepancies in data received
Advise supervisor of issues related to data
Qualifications:

Previous experience in data entry or other related fields
Excellent typing skills
Strong organizational skills
Deadline and detail-oriented

We are seeking to add a Data Clerk to our team! You will be responsible for accurate data entry, file maintenance, and record keeping.

Responsibilities:

Enter variety of data using current technology
Prepare and sort documents for data entry
Create and maintain logs for tracking purposes
Review and enter data updates in the systems
Review discrepancies in data received
Advise supervisor of issues related to data
Qualifications:

Previous experience in data entry or other related fields
Excellent typing skills
Strong organizational skills
Deadline and detail-oriented

Key Duties and Responsibilities:

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services.
• Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.
• Perform account updates as needed and thoroughly document conversations to keep member records complete and current.
• De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
• Be a company brand ambassador, promoting the value of additional products and services during service calls.
• Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience.
• Meet personal/team qualitative and quantitative performance objectives.
• Perform other duties and responsibilities as assigned.

Required Skills:

• Associate or bachelor’s degree (preferred); high school diploma required
• Computer proficient with the ability to multi-task
• Professional, enthusiastic and kind with a passion for serving
• Effective active listening skills with ability to probe to ensure appropriate resolution
• Strong communication, organization and time-management skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)

Job Responsibilities:

1. Office Management:
   • Oversee the day-to-day operations of the office, ensuring that everything runs smoothly.
   • Maintain and organize office supplies, equipment, and inventory.
   • Coordinate office maintenance and manage vendors or service providers.
2. Administrative Support:
   • Provide administrative support to senior executives, including scheduling meetings, handling correspondence, and preparing reports.
   • Organize and maintain electronic and physical filing systems for easy access to important documents.
   • Draft and proofread emails, letters, and other communication as needed.
3. Calendar and Scheduling:
   • Manage executives’ calendars, scheduling appointments, meetings, and travel arrangements.
   • Ensure all meetings and events are organized efficiently and with attention to detail.
4. Travel Coordination:
   • Arrange business travel, including flights, accommodations, ground transportation, and itineraries.
   • Handle all logistics for out-of-town business trips and ensure executives' comfort and convenience.
5. Meeting and Event Coordination:
   • Organize internal and external meetings, conferences, and corporate events.
   • Prepare meeting agendas, take meeting minutes, and follow up on action items.
   • Ensure the necessary equipment and materials are available for meetings and events.
6. Communication Management:
   • Serve as a point of contact between executives, staff, and external stakeholders.
   • Handle phone calls, emails, and other communications with professionalism.
   • Relay important information to the relevant parties in a timely manner.

Required Skills:

1. Organizational Skills:
   • Ability to manage multiple tasks, deadlines, and responsibilities simultaneously.
   • Strong attention to detail and ability to maintain organized records, files, and schedules.
2. Communication Skills:
   • Excellent verbal and written communication skills, with the ability to interact professionally with internal and external stakeholders.
   • Ability to draft emails, memos, and reports with clarity and professionalism.
3. Time Management:
   • Prioritize tasks effectively and manage time efficiently, especially in a fast-paced work environment.
   • Demonstrated ability to work under pressure and meet deadlines.
4. Problem-Solving Abilities:
   • Resourceful in identifying issues and developing practical solutions to address them.
   • Ability to anticipate needs and act proactively to resolve challenges.

We are looking for a detail oriented and proactive Operations Assistant to support the daily business operations of our organization. The ideal candidate will assist in coordinating processes, managing administrative tasks, and ensuring smooth workflow across departments. This role requires excellent organizational skills, adaptability, and the ability to multitask in a fast-paced environment.

• Provide administrative and operational support to the Operations Manager and team.
• Assist with scheduling, documentation, and maintaining accurate records.
• Coordinate communication between departments and external partners.
• Monitor workflow and help identify areas for process improvement.
• Assist with inventory management, procurement, and logistics as needed.
• Support in preparing reports, presentations, and data entry tasks.
• Handle correspondence, emails, and other routine office tasks.
• Ensure compliance with company policies and procedures.
• Perform other duties as assigned to ensure smooth business operations.

• Bachelor’s degree in Business Administration, Management, or related field (preferred).
• Previous experience in an administrative, assistant, or operations role is an advantage.
• Strong organizational and multitasking skills.
• Excellent communication (written and verbal) and interpersonal skills.
• Proficiency in Microsoft Office Suite and/or Google Workspace.
• Ability to work independently and as part of a team.
• Problem-solving mindset and attention to detail.

• Competitive salary with performance incentives.
• Flexible work schedule (depending on company policy).
• Health, dental, and vision insurance.
• Paid time off, sick leave, and holidays.
• Retirement savings plan with employer contributions.
• Opportunities for professional growth and career advancement.
• Supportive and collaborative work environment.

1. Recruitment & Staffing

• Develop and implement recruitment strategies
• Oversee job postings, screening, interviewing, and hiring
• Coordinate onboarding and orientation processes

2. Employee Relations

• Act as a liaison between management and employees
• Address employee grievances, conflicts, and disciplinary actions
• Promote a positive work environment and culture

3. Performance Management

• Design and manage performance appraisal systems
• Assist managers in setting KPIs and evaluating staff performance
• Provide coaching and support for career development

4. Policy Development

• Develop and update HR policies and procedures
• Ensure compliance with labor laws and internal standards

5. Training & Development

• Identify training needs and coordinate professional development programs
• Organize workshops, seminars, and team-building activities

6. Compensation & Benefits

• Manage payroll, bonuses, and benefits administration
• Research and implement competitive compensation structures

7. HR Analytics & Reporting

• Maintain HR records and generate reports (e.g., turnover, attendance)
• Use data to advise leadership on workforce strategy

8. Compliance & Risk Management

• Ensure HR practices comply with local, state, and federal regulations
• Handle audits, legal issues, and workplace safety initiative.

Skills

• Strong interpersonal and communication skills
• Strategic thinking and problem-solving abilities
• Conflict resolution and negotiation skills
• Proficiency in HR software (e.g., SAP, Workday, BambooHR)
• Knowledge of labor laws and HR best practices
• Leadership and team management capabilities

Benefits (Typical)

Benefits vary by company and region, but HR Managers typically enjoy:

Financial Benefits

• Competitive salary
• Annual performance bonuses
• Retirement plans (401k, pension, etc.)

Health & Wellness

• Medical, dental, and vision insurance
• Life and disability insurance
• Mental health support programs

Work-Life Balance

• Paid time off (vacation, sick leave, holidays)
• Remote or hybrid work options (depending on company)
• Parental leave

Professional Growth

• Training and development budgets
• Conference attendance
• Career advancement opportunities

1. Project Planning and Coordination:
   • Define project scope, objectives, and deliverables.
   • Create detailed project plans, including timelines, budgets, resource allocation, and risk management strategies.
   • Coordinate project activities between internal teams, external vendors, and clients.
2. Team Leadership and Management:
   • Lead cross-functional project teams, including engineers, technicians, and contractors.
   • Assign tasks and set clear expectations for team members to meet project goals.
   • Motivate and ensure team collaboration throughout the project lifecycle.
3. Stakeholder Communication:
   • Act as the main point of contact for clients, vendors, and internal teams.
   • Provide regular updates to stakeholders regarding project progress, risks, and changes.
   • Ensure client expectations are managed effectively and keep them informed of project milestones.
4. Budget and Resource Management:
   • Develop and manage the project budget, ensuring costs stay within the allocated limits.
   • Identify resource requirements and ensure the project is appropriately staffed with skilled personnel.
   • Procure necessary equipment, software, or third-party services for project execution.
5. Risk and Issue Management:
   • Anticipate potential project risks, including technical issues, delays, and resource shortages.
   • Implement mitigation strategies and contingency plans.
   • Address and resolve issues that arise during the project lifecycle, minimizing impact on timelines and costs.
6. Quality Assurance and Compliance:
   • Ensure that project deliverables meet quality standards and adhere to industry regulations.
   • Perform quality checks and audits throughout the project, ensuring compliance with telecom standards and best practices.
7. Vendor and Contract Management:
   • Oversee relationships with third-party vendors and contractors, ensuring contractual obligations are met.
   • Negotiate contracts and manage procurement processes for equipment and services.
   • Track and report vendor performance to ensure timely and satisfactory delivery.
8. Project Delivery and Closure:
   • Ensure successful project delivery, meeting client requirements and project objectives.
   • Finalize all project documentation, including contracts, reports, and performance assessments.
   • Conduct post-project evaluations to assess outcomes, lessons learned, and opportunities for improvement.
9. Continuous Improvement:
   • Suggest process improvements for future projects based on experiences and feedback.
   • Stay updated on industry trends, new technologies, and project management methodologies to improve project efficiency.
10. Project Management Skills:
    • Expertise in project management methodologies (e.g., Agile, Waterfall, Prince2).
    • Strong knowledge of project planning, scheduling, and budgeting.
    • Ability to lead projects from initiation to closure, ensuring successful delivery.
11. Technical Knowledge of Telecommunications:
    • In-depth understanding of telecom systems, infrastructure, and technologies (e.g., wireless networks, fiber optics, VoIP, and data transmission).
    • Familiarity with telecom industry standards, compliance, and regulatory requirements.
12. Leadership and Team Management:
    • Proven ability to lead and manage cross-functional teams, delegating tasks effectively.
    • Excellent decision-making and problem-solving capabilities in high-pressure situations.
    • Ability to mentor team members and develop their skills for future projects.
13. Communication and Negotiation Skills:
    • Excellent verbal and written communication skills to interact with diverse stakeholders (clients, internal teams, vendors).
    • Strong negotiation skills for contract management, vendor relationships, and resolving conflicts.
    • Ability to present project status and results to senior management and clients in a clear and concise manner.
14. Risk Management and Problem-Solving:
    • Expertise in identifying, assessing, and mitigating project risks.
    • Ability to resolve issues quickly while keeping the project on track and minimizing cost impacts.
15. Time Management and Multi-tasking:
    • Ability to manage multiple projects simultaneously, meeting deadlines and managing competing priorities.
    • High-level organizational skills to ensure that all aspects of the project are on schedule and progressing smoothly.
16. Budgeting and Financial Acumen:
    • Strong financial management skills, with the ability to create and manage budgets for large-scale projects.
    • Experience with cost estimation, forecasting, and tracking project expenses.
17. Adaptability and Flexibility:
    • Ability to adapt to changing project scopes, priorities, or timelines.
    • Comfortable working in a dynamic and evolving environment.

We are looking for a dedicated Email/Chat Support professional to join ERA Blue Key Properties, a leading real estate and mortgage company. This fully remote position plays a crucial role in providing exceptional customer service through email and chat communication channels. The successful candidate will assist clients with inquiries, resolve issues, and ensure a positive customer experience. Join our team and be a key player in maintaining our high service standards and client satisfaction levels.

• Respond to customer inquiries and issues via email and chat in a timely manner.
• Provide accurate information about products, services, and policies.
• Assist customers in troubleshooting technical problems.
• Escalate complex issues to the appropriate department.
• Ensure customer satisfaction through effective communication and problem resolution.
• Maintain detailed records of customer interactions and transactions.
• Adhere to company policies and procedures while delivering service excellence.
• Collaborate with team members to improve overall customer support processes.

• Excellent written communication skills in English.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Experience in customer service or a related field is a plus.
• Familiarity with help desk software.
• Empathy and patience when dealing with customer inquiries.
• Ability to work independently and as part of a team.