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Customer Services
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Job Description
We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
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Book Keeper
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We are seeking a detail-oriented and reliable Remote Bookkeeper to manage daily financial transactions and ensure accuracy in our accounting records. The successful candidate will be responsible for maintaining financial data, preparing reports, reconciling accounts, and supporting the finance team in achieving compliance and efficiency. This is a remote position ideal for individuals who are highly organized, disciplined, and comfortable working independently.
Key Responsibilities- Record day-to-day financial transactions, including accounts payable and accounts receivable.
- Maintain accurate ledgers, journals, and reconciliations in accounting software.
- Process invoices, receipts, payments, and expense reports.
- Prepare monthly, quarterly, and annual financial reports.
- Reconcile bank statements and credit card accounts.
- Assist in budget preparation and cash flow management.
- Monitor compliance with financial policies, procedures, and regulations.
- Support the preparation of tax filings and audits as required.
- Collaborate with accountants, finance managers, and other departments remotely.
- Associate’s or Bachelor’s degree in Accounting, Finance, or Business Administration (preferred).
- Proven experience as a Bookkeeper, Accounting Clerk, or similar role .
- Proficiency in accounting software (e.g., QuickBooks, Xero, FreshBooks ) and Microsoft Excel.
- Strong understanding of accounting principles and financial reporting.
- Excellent attention to detail and high degree of accuracy.
- Strong organizational and time-management skills.
- Ability to work independently in a remote setting.
- Good written and verbal communication skills.
- 100% remote – flexible working hours may apply.
- Requires reliable internet connection and appropriate home office setup.
- May require occasional virtual meetings with finance and leadership teams.
- Competitive hourly rate or salary.
- Remote work flexibility.
- Paid time off, holidays, and benefits.
- Opportunities for professional development and growth within the finance department.
Company Details
Live Chat Agent
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We are looking for a proactive and customer-focused Remote Live Chat Agent to join our support team. The successful candidate will be responsible for handling real-time customer inquiries through live chat, providing accurate information, resolving issues, and ensuring a positive customer experience. This role is fully remote and ideal for individuals with strong communication skills, problem-solving ability, and a passion for customer service.
Key Responsibilities- Respond promptly to customer inquiries via live chat in a professional and courteous manner.
- Provide accurate product, service, and account information to customers.
- Resolve customer issues efficiently by troubleshooting and escalating when necessary.
- Document interactions and maintain accurate customer records in the CRM system.
- Meet performance targets, including response time, resolution rates, and customer satisfaction scores.
- Collaborate with team members and other departments to resolve complex issues.
- Maintain up-to-date knowledge of company products, services, promotions, and policies.
- Identify opportunities to improve processes and enhance the customer experience.
- High school diploma or equivalent (college degree preferred).
- Proven experience in customer service, live chat support, or similar remote roles .
- Excellent written communication skills with strong grammar and spelling.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Strong problem-solving and critical-thinking skills.
- Proficiency in using CRM tools, help desk software, or live chat platforms.
- Reliable internet connection and a dedicated workspace for remote work.
- Flexibility to work in shifts, including evenings, weekends, or holidays as needed.
- Fully remote role – work from home.
- Requires reliable internet and suitable home office setup.
- Shift-based schedules depending on customer support hours.
- Competitive hourly rate/salary
- Flexible remote work environment.
- Paid training and development opportunities.
- Career advancement pathways within the customer experience team.
Company Details
Data Analyst
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We are seeking a highly analytical and detail-oriented Remote Data Analyst to join our growing team. The successful candidate will be responsible for collecting, analyzing, and interpreting large datasets to provide actionable insights that support business decision-making. This role is fully remote and requires excellent technical skills, problem-solving ability, and effective communication to collaborate across departments.
Key Responsibilities- Collect, clean, and validate datasets from multiple sources to ensure accuracy and reliability.
- Analyze large volumes of structured and unstructured data to identify trends, patterns, and opportunities.
- Develop dashboards, reports, and visualizations to communicate insights clearly to stakeholders.
- Collaborate with business units to understand analytical needs and provide data-driven recommendations.
- Monitor key performance indicators (KPIs) and prepare regular performance reports.
- Assist in building predictive models and data-driven forecasting tools.
- Document processes, methodologies, and findings for knowledge sharing.
- Ensure compliance with data governance, privacy, and security policies.
- Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics , or a related field.
- 2+ years of proven experience as a Data Analyst or similar analytical role (remote experience preferred).
- Proficiency in SQL, Excel, and at least one data visualization tool (e.g., Tableau, Power BI, Looker).
- Strong knowledge of statistical methods and data analysis techniques.
- Experience with programming languages such as Python or R is highly desirable.
- Excellent problem-solving, critical-thinking, and organizational skills.
- Strong written and verbal communication skills to present findings effectively.
- Ability to work independently in a remote environment and manage multiple projects simultaneously.
- 100% Remote role with flexible working hours.
- Requires reliable internet connection and appropriate home office setup.
- Occasional virtual meetings with cross-functional teams in different time zones.
- Competitive salary [insert details if available].
- Remote work flexibility.
- Health, dental, and vision insurance [if applicable].
- Paid time off and company holidays.
- Professional development and growth opportunities.
Company Details
Human Resources Specialist
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We are seeking an experienced and people-focused Human Resources Specialist to join our HR team. The successful candidate will play a critical role in supporting daily HR functions, ensuring compliance with labor laws and company policies, and contributing to the development of a positive workplace culture. This role requires strong interpersonal skills, attention to detail, and the ability to manage multiple HR functions simultaneously.
Key Responsibilities- Administer and manage day-to-day HR operations, including employee records, HRIS updates, and compliance documentation.
- Support the recruitment and onboarding process , including job postings, candidate screening, interviews, and orientation.
- Provide guidance to employees on company policies, procedures, and benefits.
- Assist with employee relations matters, including conflict resolution, performance management, and disciplinary actions.
- Process payroll information and collaborate with finance/payroll teams as required.
- Coordinate training and development programs to support employee growth.
- Maintain compliance with local, state, and federal labor regulations.
- Generate HR reports and metrics to support decision-making.
- Contribute to HR projects, such as engagement initiatives, policy updates, and diversity and inclusion programs.
- Bachelor’s degree in Human Resources, Business Administration, or related field .
- 2–4 years of proven experience as an HR Specialist, HR Generalist, or related role .
- Strong knowledge of employment laws and HR best practices.
- Proficiency with HRIS systems and Microsoft Office Suite (Word, Excel, Outlook).
- Excellent organizational, problem-solving, and time-management skills.
- Strong interpersonal and communication skills with the ability to interact across all levels of the organization.
- High degree of professionalism, confidentiality, and integrity.
- Certification (PHR, SHRM-CP, or equivalent) is a plus.
- Standard office hours [remote].
- Competitive salary [insert details if available].
- Comprehensive benefits package (health, dental, vision, retirement plan, etc.).
- Paid time off, holidays, and sick leave.
- Professional development and career advancement opportunities.
Company Details
Front Desk Clerk
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Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.
Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.
Responsibilities:- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
- Answer all client questions and incoming calls.
- Redirect phone calls to the appropriate department and take down messages.
- Accept all letters and packages, and distribute them to their appropriate departments.
- Monitor, organize and forward emails.
- Track and order office equipment and supplies.
- Maintain records and files.
- Oversee the office budget.
- High school diploma or relevant qualification.
- A minimum of 2 years of proven experience in a similar role.
- Good understanding of office administration and basic bookkeeping practices.
- Superb written and verbal communication skills.
- Excellent organizational and multi-tasking abilities.
- Strong knowledge of MS Office programs.
Company Details
Data Entry clerk
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We are seeking a detail-oriented and highly organized Data Entry Clerk to join our team. The successful candidate will be responsible for accurately entering, updating, and maintaining company data in digital systems and databases. This role requires a high level of attention to detail, accuracy, and confidentiality, as the information managed is often sensitive and business-critical.
Key Responsibilities- Accurately input data into company databases, spreadsheets, and systems.
- Review, verify, and correct data to ensure accuracy and completeness.
- Maintain and update records on a regular basis.
- Retrieve and organize data as requested by management or other departments.
- Prepare and generate reports from databases when required.
- Ensure confidentiality and security of company information at all times.
- Perform regular backups to safeguard data.
- Assist with administrative tasks, filing, and documentation as needed.
- Identify and escalate data discrepancies or system issues.
- High school diploma or equivalent; additional training or certification in data entry or office administration is an advantage.
- Proven experience as a data entry clerk, office clerk, or similar role.
- Excellent typing skills with a high degree of accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with data management software.
- Strong organizational skills and attention to detail.
- Ability to manage time effectively and meet deadlines.
- Good written and verbal communication skills.
- Ability to work independently as well as part of a team.
Remotely
Flexible scheduling may be considered depending on workload.
- Competitive hourly rate or salary [insert details].
- [List benefits such as health insurance, paid time off, retirement plan, etc., if applicable].
- Opportunities for growth and professional development.
Company Details
Administrative - Data Analyst
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We are seeking a detail-oriented and analytical Data Analyst to support our Operations and Clinical teams. In this role, you will leverage data to drive insights, optimize workflows, and improve decision-making across the organization. You’ll work closely with cross-functional stakeholders—product, operations, and leadership—to deliver high-quality analyses and dashboards that inform strategy and execution. This position is based in Menlo Park, with hybrid flexibility.
Key Responsibilities- Collect, clean, and analyze operational, clinical, and business data to support strategic initiatives.
- Build and maintain dashboards, reports, and visualizations that track KPIs across patient experience, provider performance, and operational efficiency.
- Partner with business leaders to identify opportunities for process improvements through data insights.
- Conduct ad-hoc analyses and present findings in clear, actionable formats to both technical and non-technical stakeholders.
- Support data governance by ensuring accuracy, consistency, and integrity of reporting systems.
- Collaborate with product and engineering teams to improve data pipelines and infrastructure.
- 1–3 years of experience in data analysis, business analytics, or a related role (internships or part-time roles considered).
- Strong proficiency in SQL and Excel/Google Sheets; experience with BI tools (e.g., Tableau, Looker, Power BI) preferred.
- Familiarity with statistical methods and data modeling.
- Excellent communication and storytelling skills—able to translate complex data into actionable insights.
- Highly organized with strong attention to detail and problem-solving mindset.
- Experience in healthcare, health tech, or operations analytics is a plus.
- Within 1 month: You are fully oriented with Sprinter Health’s data sources, reporting tools, and key metrics.
- Within 3 months: You independently produce regular dashboards, track performance metrics, and provide actionable insights to operations leaders.
- Within 6 months: You proactively identify trends, optimize reporting systems, and drive recommendations that shape business strategy.
- Competitive compensation
- Medical, dental, and vision coverage—100% paid for you and your dependents
- Flexible PTO + 11 company holidays
- 401(k) with company match
- Free lunch everyday and fully-stocked micro kitchens and coffee/tea bar
- Generous parental leave (16 weeks for birthing parents, 8 weeks for all others)
- Short- and long-term disability, life insurance, and more
- Annual learning & development stipend
- Remote-first culture with occasional in-person gatherings
Company Details
Assistant Project Manager Entry Level With No Degree Required
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Calix is a fast-growing, IT, Technology company committed to delivering high-quality projects on time and within budget. We are seeking an enthusiastic and motivated Entry-Level Assistant Project Manager to join our dynamic team. If you’re ready to start your career in project management and gain valuable experience working with a supportive team, we want to hear from you!
Our Company Calix is highly Seeking For Entry-Level Assistant Project Manager, you will be a key team member supporting the project management team with various tasks to ensure successful project delivery. You will assist with project planning, tracking progress, and communicating with different stakeholders, learning essential project management skills along the way. No formal degree is required, but a passion for learning, strong communication, and organizational skills are essential.
Assist in project planning:
Support senior project managers with developing timelines, project plans, and resource allocation.
Track project progress: Help monitor project timelines, deliverables, and milestones to ensure the project stays on track.
Coordinate communication: Serve as a liaison between teams, clients, vendors, and contractors, ensuring everyone is updated on project developments.
Document project details: Maintain and organize project documentation, including reports, meeting notes, and status updates.
Support problem-solving:
Help identify and address project issues, working with the team to resolve them efficiently.
Qualifications:No degree required ; relevant experience or coursework (internships, volunteering, personal projects) in project management or related fields is a plus.
Strong organizational and multitasking skills.
Excellent written and verbal communication skills.
Ability to work collaboratively with cross-functional teams.
Detail-oriented with a proactive attitude.
Basic of having knowledge to learn project management tools (e.g., Microsoft Project, Trello, Asana) is a plus but not required.
Willingness to learn and take on new responsibilities.
Ability to thrive in a fast-paced, deadline-driven environment.
Preferred Skills:Experience in a not required as long as you'll like to learn from our Expertise
Basic understanding of project management methodologies (e.g., Agile, Waterfall).
Comfortable using productivity tools Like of which you'll be taught how to handle them (e.g., Google Suite, Microsoft Office, Slack).
What We Offer:- On-the-job training and mentorship from experienced project managers.
- Opportunity for career growth and advancement within the company.
- A collaborative and supportive team environment.
- Competitive salary and benefits package.
Please submit your resume and a brief cover letter outlining why you’re interested in the Assistant Project Manager role to [Insert Application Link or Email].
Company Details
Entry Level Data Entry Support And Customer Service Support With Training Offer
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Calix is seeking an enthusiastic and driven Sales Representative to become a part of our expanding team. In the role of Remote Sales Representative, your main duty will be to market and sell our products/services to prospective clients through phone calls, emails, and various digital channels. This is a part-time remote position that provides flexible hours and training opportunities to support your success in this role.
Key Responsibilities:
- Lead Generation & Prospecting : Reach out to potential customers via cold calls, emails, and social media to identify new business opportunities.
- Product Knowledge : Gain a deep understanding of our products/services and effectively communicate their value to prospects.
- Sales Presentations : Conduct virtual sales presentations and demonstrations to potential clients.
- Relationship Building : Build and maintain strong relationships with customers through follow-ups, understanding their needs, and offering tailored solutions.
- Customer Support : Address customer inquiries, provide support, and ensure satisfaction with the product/service.
- Collaborate with Team : Work closely with the sales and marketing teams to develop strategies and improve overall sales processes.
Required Skills and Qualifications:
- Proven experience in sales, customer service, or related field (prior sales experience is a plus).
- Strong communication skills, both verbal and written.
- Ability to work independently and manage time effectively.
- Comfortable learning how to us technology such as CRM software, email platforms, and video conferencing tools.
- Self-motivated, goal-oriented, and eager to learn.
- A positive attitude and a passion for helping customers.
- Strong problem-solving and negotiation skills.
Training and Support Will Be Provided:
Comprehensive Onboarding : A full introduction to our company, products, and sales processes.
Product Training : In-depth training on our products/services, ensuring you have the knowledge to sell with confidence.
Sales Techniques : Training on how to identify customer needs, overcome objections, and close deals effectively.
Ongoing Support : Regular check-ins with a team leader for guidance, feedback, and any questions you might have.
Compensation:
Competitive hourly wage or commission-based compensation (depending on the position).
Opportunities for performance-based incentives and bonuses.
Working Hours:
Flexible hours – You will have the ability to work part-time with a set schedule that works best for you. Weekly availability requirements may apply.
Ideal Candidate:
Someone who is passionate about sales and helping customers find solutions.
Self-disciplined with a high degree of motivation and initiative.
Ability to work remotely and manage time efficiently.
Positive, resilient, and thrives in a fast-paced, remote work environment.
If you are ready to grow your career in sales and work with a supportive, forward-thinking team, we want to hear from you!
How to Apply :
Please send your resume along with a b and why you’d be a great fit for the position.