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Responsibilities include:

• Execute effective communication tactics under the guidance of the Communications Hub Director, Press Secretary and Digital Strategy Manager, including:
  • Drafting deliverables such as newsletters, website copy and fact sheets, incorporating messaging guidance and platform best practices;
  • Designing graphics for social media, websites and action alerts;
  • Creating decks and template graphics to clearly communicate new polling, messaging research and policy updates;
  • Researching and synthesizing developments and trends across news and digital media platforms;
  • Developing and scheduling content across Welcoming Neighbors Network social media platforms and coordinating digital ad campaigns for partners.
• Coordinate and execute effective monitoring, measurement and reporting processes for social media and earned media campaigns and across key issue areas.
• Provide administrative and project management support across the Communications Hub team's efforts, including scheduling meetings and recording detailed notes and action items, providing administrative support for events and webinars, updating databases and tracking project timelines
• Maintain knowledge of pro-housing policy developments in target cities and states across the country and proactively suggest communications tactics to leverage new developments to advance policy goals.
• (Plus other related responsibilities as needed)

Qualifications:
(Research shows that members of marginalized groups often do not apply if they do not meet all qualifications. If you feel you can excel at this role, please apply.)

• Ideally, two to four years of combined employment in communications advocacy; and/or communications for federal or state candidate campaigns or governmental offices.
• Demonstrated ability to work well under a fast-paced campaign environment and manage multiple priorities effectively.
• Strong writing skills, including the ability to turn around high-quality and error-free written content quickly.
• Exceptional attention to detail, organization skills and time management.
• Experience with graphic design tools such as Canva or Adobe Suite.
• Experience with social media management platforms such as Sprout Social, Buffer, Hubspot, or others.
• Zeal for our organizational goals and strategies, including:
  • Passing ambitious pro-housing policy in communities across the country;
  • Supporting local advocates to run powerful campaigns;
  • Cultivating strong, creative, trusting coalitions;
  • Working with a diverse array of partners behind the scenes to accomplish our objectives.
• Strong understanding or a willingness to develop a strong understanding of housing policy and communicate on the issue effectively.
• Dedication to working in an inclusive, empowering organization that leans into collaboration, plays well with others and values outcomes over credit.
• Commitment to racial and social equity, inclusion and empowerment, inside our organization and in our work with partners and collaborators.
• Strong interpersonal abilities, with a willingness to cross boundaries and work with diverse people, including with unlikely allies.
• Calm under pressure and a commitment to kindness and respect.
• Dynamic problem solving skills.
• Comfortable with technology & ability to quickly learn to use new tech tools.

The Custodian/ Escrow Agent serves as a neutral third party to facilitate real estate or financial transactions, ensuring that all conditions of the agreement are met before funds and property are disbursed. This role requires strong attention to detail, excellent communication skills, and a solid understanding of escrow procedures, contracts, and compliance requirements.

Key Responsibilities:
• Open and manage escrow accounts in accordance with company policies and legal requirements.
• Review purchase agreements, contracts, and closing instructions.
• Coordinate with buyers, sellers, lenders, attorneys, and real estate agents.
• Hold and disburse funds in compliance with escrow instructions.
• Prepare and review closing documents, ensuring accuracy and completeness.
• Ensure all conditions of the escrow are met before finalizing the transaction.
• Maintain accurate records and comply with state and federal regulations.
• Provide timely updates and clear communication to all parties involved.
• Resolve discrepancies or issues that may arise during the escrow process.

Qualifications:
• Prior experience in escrow, real estate, or title services preferred.
• Knowledge of escrow laws, regulations, and compliance standards.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency with escrow software and office applications.
• Ability to handle confidential information with integrity and discretion.

Key Duties and Responsibilities:

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services.
• Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.
• Perform account updates as needed and thoroughly document conversations to keep member records complete and current.
• De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
• Be a company brand ambassador, promoting the value of additional products and services during service calls.
•  
  • This includes selling add-ons to existing members.
• Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience.
• Meet personal/team qualitative and quantitative performance objectives.
• Perform other duties and responsibilities as assigned.

Requirements

Desired Experience:

• 2+ years previous member service call center or member-facing experience desired

Required Skills:

• Associate or bachelor’s degree (preferred); high school diploma required
• Computer proficient with the ability to multi-task
• Professional, enthusiastic and kind with a passion for serving
• Effective active listening skills with ability to probe to ensure appropriate resolution
• Strong communication, organization and time-management skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)

Key Duties and Responsibilities:

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services.
• Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.
• Perform account updates as needed and thoroughly document conversations to keep member records complete and current.
• De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
• Be a company brand ambassador, promoting the value of additional products and services during service calls.
•  
  • This includes selling add-ons to existing members.
• Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience.
• Meet personal/team qualitative and quantitative performance objectives.
• Perform other duties and responsibilities as assigned.

Requirements

Desired Experience:

• 2+ years previous member service call center or member-facing experience desired

Required Skills:

• Associate or bachelor’s degree (preferred); high school diploma required
• Computer proficient with the ability to multi-task
• Professional, enthusiastic and kind with a passion for serving
• Effective active listening skills with ability to probe to ensure appropriate resolution
• Strong communication, organization and time-management skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)

We are seeking a highly skilled and experienced Director of Operations to lead our organization in achieving operational excellence. The ideal candidate will possess a good background in management and strategic planning in senior leadership roles. This position requires a visionary leader who can drive business development, enhance process improvement initiatives, and oversee operations management to ensure the organization meets its goals effectively.

Responsibilities

• Develop and implement operational strategies that align with the company's overall objectives.
  
• Oversee daily operations, ensuring efficiency and effectiveness across all departments.
  
• Lead and mentor senior leadership teams to foster a culture of high performance and accountability.
  
• Negotiate contracts and manage relationships with key stakeholders, vendors, and partners.
  
• Drive business development initiatives to identify new opportunities for growth and expansion.
  
• Manage multiple projects simultaneously, ensuring timely completion within budget constraints.
  
• Continuously assess and improve operational processes to enhance productivity.
  

• Collaborate with cross-functional teams to ensure seamless execution of company initiatives.

Requirements

• Proven experience in management roles with a focus on operations management.
  
• Strong strategic planning skills with the ability to translate vision into actionable plans.
  
• Demonstrated experience in senior leadership positions, showcasing effective leadership capabilities.
  
• Excellent negotiation skills with a track record of successful contract management.
  
• Experience in business development, identifying opportunities for organizational growth.
  
• Proficient in project management methodologies, ensuring successful project delivery.
  
• Strong analytical skills with a focus on process improvement and operational efficiency.

1. Project Planning and Coordination:
   • Develop detailed project plans, defining the scope, timeline, and budget.
   • Coordinate with internal teams, contractors, and vendors to ensure timely delivery of project milestones.
2. Resource Management:
   • Manage resources, including staff, equipment, and budget, ensuring optimal allocation.
   • Supervise and lead project teams, assigning tasks and providing guidance.
3. Stakeholder Communication:
   • Serve as the primary point of contact for stakeholders (clients, internal teams, vendors).
   • Provide regular updates on project progress, risks, and milestones.
4. Risk Management:
   • Identify potential risks or roadblocks in project execution and proactively create mitigation strategies.
   • Resolve issues quickly, ensuring minimal disruption to project timelines.
5. Budget Management:
   • Oversee project budgets, ensuring costs remain within the allocated financial scope.
   • Approve and manage procurement for necessary equipment, services, or infrastructure.
6. Quality Control and Compliance:
   • Ensure that all work meets industry standards, safety regulations, and quality expectations.
   • Conduct quality assurance checks and audits to ensure projects meet compliance requirements.
7. Vendor and Contract Management:
   • Negotiate contracts with external vendors, ensuring the terms align with project goals and timelines.
   • Manage vendor relationships to ensure service delivery and resolve issues.
8. Project Reporting and Documentation:
   • Prepare and maintain project documentation, including status reports, risk logs, and final reports.
   • Close projects with a review of performance against goals, deliverables, and client satisfaction.

1. Project Management:
   • Strong understanding of project management methodologies such as Agile, Waterfall, or hybrid approaches.
   • Proficient in project management software (e.g., Microsoft Project, Jira, Trello).
2. Leadership and Team Management:
   • Ability to lead and motivate a multidisciplinary project team.
   • Conflict resolution and decision-making skills in team settings.
3. Telecommunications Knowledge:
   • In-depth knowledge of telecommunications technologies, including networks (5G, LTE, VoIP), infrastructure, and hardware.
   • Familiarity with telecom industry standards, regulatory requirements, and best practices.
4. Communication and Negotiation:
   • Excellent verbal and written communication skills for interacting with clients, vendors, and stakeholders.
   • Strong negotiation skills for managing vendor contracts and resolving conflicts.
5. Problem-Solving and Critical Thinking:
   • Ability to analyze complex issues and develop practical solutions to keep projects on track.
   • Proactive in identifying and addressing potential roadblocks.
6. Budgeting and Financial Management:
   • Ability to manage project budgets, control costs, and track financial performance against goals.
7. Risk Management:
   • Skilled in assessing potential risks to project success and mitigating them through planning or corrective action.
8. Time Management and Multitasking:
   • Ability to manage multiple tasks, priorities, and deadlines effectively.

1. Telecom Industry Experience:
   • At least 3-5 years of experience working in the telecommunications industry, preferably in project management or a related field.
   • Familiarity with telecom infrastructure and systems, such as data centers, network architecture, and communication protocols.
2. Previous Project Management Experience:
   • Experience managing complex projects from start to finish, ideally in the telecom or technology sectors.
   • Demonstrated success in managing large-scale, high-budget projects with multiple stakeholders.
3. Vendor and Stakeholder Management:
   • Experience working with external vendors, contractors, and service providers.
   • Proven track record of managing client expectations and maintaining relationships.
4. Experience with Telecom Tools and Software:
   • Hands-on experience with telecom-specific project management tools or technologies.
   • Understanding of telecom engineering concepts, site surveys, and network optimization.

1. Bachelor’s Degree:
   • Typically, a Bachelor’s degree in Telecommunications, Engineering, Computer Science, Business Administration, or a related field is required.
2. Project Management Certifications:
   • PMP (Project Management Professional) or PRINCE2 certification is highly valued.
   • Certifications specific to telecom project management, such as Telecommunications Project Management (TPM) , are also beneficial.

1. Personal Care Assistance:
   • Assist clients with daily activities such as dressing, bathing, grooming, and eating.
   • Provide mobility assistance, including help with walking or transfers from bed to wheelchair.
2. Monitoring Health and Safety:
   • Observe and report on the individual’s physical and emotional well-being.
   • Ensure a safe living environment by following health and safety protocols.
   • Administer medications or assist with medication reminders.
3. Community Integration and Socialization:
   • Facilitate participation in community activities, such as outings, shopping, or recreational activities.
   • Encourage socialization and independence through skills-building activities.
4. Support with Household Tasks:
   • Help with light housekeeping, meal preparation, laundry, and maintaining a clean and safe environment.
5. Behavioral Support:
   • Implement behavior intervention strategies for individuals with special needs.
   • Respond to challenging behaviors and provide emotional support as needed.
6. Documentation and Reporting:
   • Maintain accurate records of services provided, incidents, and progress notes.
   • Provide updates to supervisors or care teams regarding the client’s condition and needs.

1. Communication:
   • Strong verbal and written communication skills for interacting with clients, families, and team members.
2. Empathy and Compassion:
   • Patience and a caring nature are essential to building trust and providing quality support.
3. Problem Solving:
   • Ability to think critically and respond appropriately to challenges or changes in the individual’s condition.
4. Adaptability:
   • Ability to adapt to different environments, individual needs, and situations.
5. Time Management:
   • Managing multiple responsibilities and providing timely support while prioritizing tasks.
6. Knowledge of Disability Services:
   • Understanding of various disabilities and how to best support individuals with different needs.
7. First Aid & CPR:
   • Certification in First Aid and CPR (often required for the job).

• Prior Experience:
  • Experience in caregiving, healthcare, or a related field is often preferred.
  • Some DSP positions may require experience specifically working with individuals with disabilities.
• On-the-Job Training:
  • Many employers provide on-the-job training that includes learning about specific client needs, safety protocols, and organizational procedures.
• Experience with Behavioral Techniques:
  • Some positions may require experience with behavioral management techniques or supporting individuals with behavioral health challenges.

1. High School Diploma or Equivalent:
   • Most DSP roles require at least a high school diploma or GED.
2. Certifications:
   • Many employers may require specific certifications such as:
     • CPR and First Aid Certification
     • Medication administration certification

1. Lead Generation & Prospecting:
   • Identify and generate new business opportunities through various channels (cold calling, email campaigns, social media, networking).
   • Research and target potential clients, understanding their needs and presenting relevant solutions.
2. Sales Presentations & Product Demonstrations:
   • Present and demonstrate products or services to prospective clients in an engaging and persuasive manner.
   • Customize presentations based on customer needs, highlighting features and benefits that align with their requirements.
3. Relationship Building & Customer Management:
   • Build and maintain strong, long-term relationships with existing clients, ensuring repeat business and customer loyalty.
   • Act as the main point of contact for clients, handling any queries, concerns, or issues they may have.
4. Negotiation & Closing Sales:
   • Negotiate terms, pricing, and contract details with clients.
   • Work towards closing sales by aligning client needs with company offerings.
   • Achieve sales targets and quotas set by the company.
5. Market Research & Competitor Analysis:
   • Stay updated on industry trends, competitors, and market conditions.
   • Provide feedback to the marketing and product teams regarding customer preferences and emerging market demands.
6. Sales Reporting & Administration:
   • Maintain accurate records of sales activities, leads, contacts, and opportunities in CRM systems.
   • Provide regular sales reports and updates to management on progress, challenges, and market trends.
7. Collaboration with Internal Teams:
   • Work closely with marketing, customer service, and product teams to ensure a smooth and consistent experience for clients.
   • Coordinate with internal departments to ensure the timely delivery of products or services.
8. Customer Feedback & Satisfaction:
   • Gather customer feedback after sales and ensure any issues are resolved in a timely and satisfactory manner.
   • Ensure high levels of customer satisfaction, leading to repeat business and referrals.

To be successful in this role, a Sales Executive needs a combination of soft and hard skills:

1. Communication Skills:
   • Excellent verbal and written communication, with the ability to convey information clearly and persuasively.
   • Ability to build rapport with clients quickly and foster strong relationships.
2. Negotiation Skills:
   • Strong negotiation skills to secure favorable terms while keeping the client’s needs in mind.
   • Ability to handle objections and find mutually beneficial solutions.
3. Customer-Centric Approach:
   • Understanding client needs and tailoring solutions accordingly.
   • Ability to manage client expectations and provide exceptional service.
4. Presentation Skills:
   • Confident and engaging when presenting products or services.
   • Ability to customize presentations for different audiences and explain complex information simply.
5. Problem-Solving Skills:
   • Quick thinker with the ability to address and resolve client concerns or objections in a professional manner.
   • Finding creative solutions to challenges to close the sale.
6. Time Management:
   • Ability to prioritize tasks and manage a pipeline of clients or leads.
   • Efficient use of time while balancing prospecting, meetings, and follow-ups.
7. Sales and Product Knowledge:
   • In-depth understanding of the company’s products/services and how they solve client problems.
   • Ability to communicate product features, benefits, and value propositions clearly.
8. CRM & Technology Proficiency:
   • Experience with Customer Relationship Management (CRM) tools to track sales activities and customer interactions.
   • Proficiency in Microsoft Office or Google Suite and any relevant sales software.
9. Resilience & Persistence:
   • The ability to handle rejection and stay motivated to meet sales goals.
   • Persistence in following up with leads and clients to close deals.
10. Team Player:
    • Ability to work collaboratively with the sales team and other departments to achieve organizational goals.

1. Previous Sales Experience:
   • Typically, 1-3 years of experience in a sales role (could be in B2B, B2C, retail, or services).
   • Experience in managing sales cycles, prospecting, closing deals, and meeting sales targets.
2. Industry Knowledge (Optional but Beneficial):
   • Experience in a particular industry (e.g., technology, real estate, pharmaceuticals) can be a plus, as it allows the candidate to hit the ground running with more market knowledge.
   • Familiarity with the product/service the company sells is often a plus.
3. Demonstrated Success:
   • A proven track record of meeting or exceeding sales targets and KPIs.
   • Experience in building and maintaining a sales pipeline.
4. Customer Service Experience (Optional but Beneficial):
   • A background in customer service can be beneficial, as it develops skills in client relationship management and problem-solving.
5. Sales Training or Certifications (Optional):
   • Sales certifications or training programs (e.g., SPIN Selling, Sandler Sales, etc.) may enhance a candidate's qualifications.
   • Any formal sales or marketing education, like a degree in business or sales-related fields, is often beneficial.

We are seeking a proactive and detail-oriented Administrative & Accounting Assistant to support our Financial Controller (currently on maternity leave) and the company President. This role is crucial in maintaining daily operations, ensuring timely and accurate financial processes, and supporting the executive team in staying organized.

Responsibilities
• Organize and maintain digital and physical filing systems
• Prepare and send invoices on time
• Manage and update spreadsheets in Google Sheets
• Run payroll using ADP Workforce Now (training will be provided)
• Support the President with ad-hoc administrative and project tasks
• Maintain confidentiality and accuracy in all documentation and communications

Skills
• Experience in administrative or accounting roles
• Proficient in Google Sheets and Microsoft Office
• Experience with ADP payroll system (preferred, but not required)
• Excellent organizational skills and attention to detail
• Strong communication skills and ability to multitask
• Reliable, responsible, and comfortable working independently


Join us as an Accounting Assistant, where you will have the opportunity to develop your skills in a supportive environment while contributing to our financial success!