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Description:

We are seeking a dedicated and professional individual to join our team as a Customer Service and Support Representative. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support to ensure their needs are met efficiently and effectively. The ideal candidate will possess excellent communication skills, a strong customer-oriented approach, and the ability to resolve issues quickly while maintaining a positive attitude. Your primary responsibility will be to assist customers with inquiries, troubleshoot problems, and guide them through our services and products. You will work closely with various departments to ensure that customer feedback is appropriately addressed and implemented. Additionally, you will document customer interactions and maintain records to help improve service quality. A successful candidate will be proactive in identifying opportunities to enhance the customer experience and will contribute to the overall success and reputation of our organization. If you are passionate about delivering exceptional customer service and possess a strong willingness to learn and grow, we invite you to apply for this rewarding opportunity to be part of our team.

Responsibilities:
– Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
– Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
– Provide product and service information to customers, helping them make informed decisions.
– Document customer interactions and maintain accurate records in the customer relationship management system.
– Collaborate with internal teams to address customer needs and feedback effectively.
– Identify opportunities to improve customer support processes and propose enhancements.
– Stay up-to-date with product knowledge and service updates to provide accurate information to customers.

Requirements
– Proven experience in customer service or a related field.
– Excellent verbal and written communication skills.
– Strong problem-solving abilities and critical thinking skills.
– Ability to work independently as well as part of a team.
– Proficient in using customer relationship management (CRM) software and other relevant tools.
– Detail-oriented with strong organizational skills.
– Ability to handle high-pressure situations and maintain professionalism.

Benefits
-- Competitive salary with opportunities for increases
-- Flexible work hours and remote options 
-- Opportunities for career growth and advancement
-- Ongoing training and development
-- Health, dental, and vision insurance 
-- Paid time off and holiday benefits
-- Employee support programs and recognition

If you are a customer-focused individual with a passion for providing exceptional support, we encourage you to apply for the Customer Service and Support Representative position at McClung Energy Services LLC.

We are looking for a programmer analyst to be responsible for writing, developing, and updating programs and software. The responsibilities of a programmer analyst include working on computer systems, developing systems that meet the needs of the company, and performing cost analysis.

To be successful as a programmer analyst, you should be proficient in solving system problems, have programming experience, and excellent time management skills. Ultimately, a top-notch programmer analyst should have effective communication skills, be willing to work long hours and be certified in CompTIA A+.

• Troubleshooting system and program problems.
• Developing support documentation for applications and systems patches developed in-house.
• Responding to support requests according to IT support policies.
• Maintaining the company website and intranet site.
• Identifying and arranging project requirements.

• Information technology or computer programming degree.
• Previous experience in application development.
• Excellent analytic skills.
• Attention to detail.
• Solid background in SQL Server, SSQS, ASP.NET, and HTML.
• Good communication skills.
• CompTIA A+ Certification a bonus.

We are seeking a skilled support specialist to join our growing organization. You will be responsible for providing technical support to our employees by troubleshooting and resolving issues with our IT systems when they arise.

To be successful as a support specialist, you should have an in-depth understanding of computers, hardware components, software issues, and network technologies. Top candidates will also have good interpersonal skills, with an affinity for excellent customer service.

• Troubleshooting and resolving IT issues in a timely manner.
• Communicating with coworkers to diagnose problems.
• Installing and configuring hardware and software.
• Talking coworkers through the process of fixing technical issues.
• Prioritizing your workload to ensure the most critical issues are resolved first.
• Documenting common support procedures that coworkers can follow.
• Providing support remotely when necessary.

• Degree in computer science or information technology preferred.
• Microsoft certification is advantageous.
• Previous experience in a technical support role.
• Experience with remote desktop applications.
• Strong analytical and problem-solving skills.
• Good communication skills, both written and verbal.
• Excellent interpersonal skills.

We are looking to hire a dynamic payroll director to join our company's financial department. You'll be responsible for directing all aspects of payroll operations, which include overseeing company payments, reviewing payroll changes, and compiling payroll summaries for management review.

To ensure success as a payroll director, you should be able to create suitable financial strategies for the continuous improvement of payroll systems. Ultimately, a top-notch payroll director should possess excellent managerial skills and the ability to supervise personnel working on payroll procedures.

• Managing all aspects of the payroll process, such as approving transactions and reviewing exemptions.
• Changing individual payrolls as stipulated by management, such as tax deductions or salary adjustments.
• Maintaining payroll systems and reporting any issues to management.
• Supervising personnel involved in payroll and ensuring the best financial practices are adhered to.
• Auditing payroll transactions to ensure that accounts,
  Supervising personnel involved in payroll and ensuring the best financial practices are adhered to.
• Auditing payroll transactions to ensure that accounts,

We are seeking a dedicated and enthusiastic individual to fill the position of Customer Service and Support. In this role, you will be the first point of contact for our customers, responsible for providing exceptional service and support to ensure their needs are met. Your primary goal will be to enhance the customer experience by addressing inquiries, resolving issues, and delivering timely assistance through various communication channels, including phone, email, and chat. You will be part of a dynamic team committed to fostering a positive and responsive environment where customer concerns are heard and appreciated. As a Customer Service and Support representative, you will not only be the voice of our company but also a vital contributor to our ongoing success by building lasting relationships with customers. You will have the opportunity to work in a fast-paced setting, where challenges are met with creativity and a customer-first mindset. Strong communication skills, problem-solving abilities, and a passion for helping others are essential requirements for this role. Join us in creating a welcoming environment that puts customers at the heart of everything we do, and make a meaningful impact on their experience with our products and services.

• Respond promptly to customer inquiries via phone, email, or chat.
• Identify customer needs and provide appropriate solutions and support.
• Maintain comprehensive knowledge of products and services to assist customers effectively.
• Process orders, updates, and returns in the system accurately and efficiently.
• Document customer interactions and feedback to enhance service delivery.
• Collaborate with team members and other departments to resolve complex issues.
• Train and onboard new team members as needed, sharing best practices and tips.

• High school diploma or equivalent; further education in customer service or related fields is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the capacity to handle difficult situations with professionalism.
• Familiarity with customer service software, databases, and tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help others.

We are looking for a confident, results-driven public relations executive to design and implement a communication strategy that will create and maintain a positive public image of our brand. You will be responsible for conducting communication audits and developing campaigns to ensure that our brand remains top of mind.

To be a successful public relations executive, you should be an excellent public speaker with a first-rate knowledge of brand management and the latest trends in promoting businesses. A top-notch candidate will be an outstanding written and verbal communicator, capable of representing our brand effectively to the public.

• Conducting communication audits to determine publicity goals.
• Planning and implementing public relations strategies.
• Promoting and maintaining the public’s perception of our brand through media coverage and sponsorship opportunities.
• Managing and preventing reputational risk to our brand.
• Drafting written, verbal, and visual content that will promote the public image of the business.
• Developing relationships with internal and external stakeholders.
• Measuring the success of public relations activities and campaigns according to set KPIs.
• Producing and presenting reports on all public relations activities and KPIs.
• Speaking on behalf of the company at interviews and press conferences.
• Drafting and managing public relations budgets.

• A bachelor's degree in public relations, communication, journalism, or relevant fields.
• Proven experience in public relations.
• Extensive knowledge of social and digital media platforms, such as Facebook and Instagram.
• Ability to build and develop relationships with key individuals within and outside of the organization.
• Strong leadership and management skills.
• Creative and critical thinker and problem solver.
• Outstanding communication skills and confidence to do public speaking.
• Ability to conduct research and communication audits.
• Attention to detail.

About us
Serta Simmons Bedding (SSB) is one of the leading global sleep companies. With a 150-year heritage in delivering industry-leading sleep solutions and a mission to help people sleep better so they can live healthier lives, the company is headquartered in Doraville, GA, and owns top brands such as Serta®, which has five other independent licensees, Beautyrest®, Tuft & Needle® and Beauty Sleep®.


Career
We're more than just a mattress company, we're a sleep company that is passionate about helping people live better. Interested in joining our team? Take a look at what sets us apart and how you can help make an impact.

Job Summary

Provide comprehensive administrative support to ensure the efficient operation of the office/department. This role involves a wide range of clerical and organizational tasks, serving as a central point of contact for employees, clients, and visitors, and contributing to a productive and organized work environment.

Key Responsibilities

• Communication Management:

  Answer phones, direct calls, and manage incoming/outgoing correspondence (emails, memos, faxes).

• Scheduling and Calendar Management:

  Coordinate and schedule appointments, meetings, and events, ensuring calendars are updated and accurate.

• Document Management:

  Create, edit, and proofread various documents, reports, and presentations, as well as maintain physical and digital filing systems.

• Office Operations:

  Manage office supplies inventory, order necessary materials, and liaise with vendors for office-related services.

• Travel and Event Coordination:

  Make travel arrangements for staff and assist with the planning and coordination of meetings and company events.

• Data Entry and Database Maintenance:

  Perform data entry, maintain contact lists, and manage databases.

• Administrative Support:

  Provide general support to staff and visitors, and assist with budget management and expense tracking.

Qualifications and Skills

• Experience: Proven experience as an administrative assistant, office assistant, or similar role.
• Technical Proficiency: Strong proficiency in MS Office Suite (Word, Excel, PowerPoint) and experience with office management software.
• Organizational Skills: Excellent organizational, time management, and multitasking abilities.
• Communication: Strong written and verbal communication skills.
• Problem-Solving: Good problem-solving skills and a keen eye for detail.
• Interpersonal Skills: Professional demeanor, strong interpersonal skills, and the ability to handle confidential information discreetly.

About us
Serta Simmons Bedding (SSB) is one of the leading global sleep companies. With a 150-year heritage in delivering industry-leading sleep solutions and a mission to help people sleep better so they can live healthier lives, the company is headquartered in Doraville, GA, and owns top brands such as Serta®, which has five other independent licensees, Beautyrest®, Tuft & Needle® and Beauty Sleep®.


Career
We're more than just a mattress company, we're a sleep company that is passionate about helping people live better. Interested in joining our team? Take a look at what sets us apart and how you can help make an impact.

Job summary:

We are seeking a dedicated and empathetic Customer Service Representative to provide exceptional support to our valued customers. You will be the primary point of contact, assisting with inquiries, resolving issues, and ensuring a positive customer experience across various communication channels. This role is crucial for building customer loyalty and trust through consistent and helpful interactions.

Key Responsibilities:

• Customer Support:

  Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media.

• Issue Resolution:

  Address customer complaints, provide appropriate solutions, and follow up to ensure satisfactory resolution within time limits.

• Product Knowledge

  Maintain a comprehensive understanding of the company's products and services to offer accurate information and guidance.

• Customer Relationship Building:

  Build and maintain sustainable customer relationships through open, interactive communication and a positive attitude.

• Record Keeping:

  Accurately log customer interactions, process accounts, and file documents in the CRM system.

• Collaboration:

  Work collaboratively with other teams and departments to resolve customer issues and improve service processes.

• Upselling/Cross-selling (if applicable):

  Identify opportunities to suggest additional products or services to customers.

Qualifications and Skills:

• Proven ability to handle a high volume of customer interactions.
• Exceptional communication, active listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Customer-centered mindset with the ability to adapt to different personalities.
• Proficiency with CRM systems and other customer service software.
• Ability to multitask, prioritize, and manage time effectively.
• A positive, empathetic, and professional demeanor.
• A high school diploma or equivalent; relevant certifications are a plus.

We are looking to hire a dynamic information specialist to join our company. In this role, your duties will include researching and collecting data to ensure that our company's information systems are streamlined and up-to-date. You'll also develop procedures to organize and distribute data reports to internal and external parties.

To ensure success as an information specialist, you should be able to use analytics to improve a variety of complex information systems. Ultimately, a top-notch information specialist should possess excellent research and data management skills to uphold the company's professional standing, and should be able to foster good client relations.

• Managing information systems by assessing a company's data processes and procedures, such as stocktaking, record-keeping, filing systems, and information distribution.
• Identifying data sources and collecting information through surveying and research.
• Implementing data storage methods and assisting with the digitization of files.
• Ensuring information systems are streamlined and working properly in accordance with best data practices.
• Assisting clients with retrieving relevant information from the company's database, such as price lists and updated services.
• Creating and disseminating updates on data processes and procedures to staff, management, and shareholders.
• Writing and presenting annual data summary reports for management review.

• Bachelor's degree in computer systems, information systems, or a similar field.
• At least 2 years of experience as an information specialist.
• Strong knowledge of data processes and information systems.
• Familiarity with programming languages, such as Java, Perl, Python, or BASH.
• Excellent research skills and the ability to interpret analytical data to assess and improve information systems.
• Solid knowledge of Microsoft Suite and Office tools.
• The ability to manage multiple projects under minimal supervision with excellent attention to detail.
• Good interpersonal skills and the ability to work in a team environment