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CUSTOMER SERVICE REPRESENTATIVE
Posted today
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Job Description
Company Specialization:
Inbound & Outbound Communication – Manage phone calls, emails, live chat, and social media inquiries with professionalism and efficiency; maintain accurate interaction records and response protocols.
Order & Shipment Support – Facilitate seamless order processing, real-time tracking, delivery coordination, and address modifications; resolve shipment delays, damages, and returns with urgency and precision.
Problem Resolution – Analyze customer concerns, determine underlying issues, and deliver effective solutions; conduct thorough follow-ups to ensure satisfaction while documenting resolution protocols.
Account Management – Maintain current customer profiles, process billing queries, and handle credit-note transactions within our integrated ERP platform.
Process Improvement – Drive operational excellence by recommending service enhancements, contributing to knowledge-base development, and providing actionable feedback to operations teams.
Performance Metrics – Consistently achieve KPI benchmarks including average handling time, first-call resolution rates, customer satisfaction scores, and SLA adherence.
Team Collaboration – Partner with logistics, finance, and IT departments to address cross-functional challenges; actively engage in daily briefings and professional development sessions.
Required Qualifications & Skills
Experience: 1-2 years in customer service within logistics, e-commerce, or related sectors (exceptional recent graduates with proven communication abilities encouraged to apply).
Technical: Advanced proficiency in CRM platforms (Salesforce, HubSpot), ticketing systems, and Microsoft Office Suite; foundational understanding of logistics operations preferred.
Language: Excellent English communication skills (verbal & written); proficiency in additional Nigerian languages highly valued.
Soft Skills: Exceptional active listening, empathy, analytical thinking, and conflict management capabilities; composed under pressure with collaborative team dynamics.
What We Offer
Competitive compensation package with quarterly performance incentives.
Comprehensive health, dental, and vision coverage.
Robust onboarding program and continuous professional development opportunities.
Dynamic, growth-focused workplace culture with transparent advancement pathways.
Company Details
Front Office Receptionist
Posted today
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Job Description
With the Diamonds Direct Front Office Receptionist, we are looking for a RHINO that will provide a luxurious experience from the very first interaction with our customers. After all, our customer experience is what sets us apart from our competitors.
What sets us apart?
- Investment in your career development
- Empowering you to take control of YOUR own career path within Diamonds Direct
- Exposure to all other departments within our organization
- A family-oriented culture unlike any other
- Encouraging environment that promotes teamwork and furthering education within the jewelry industry
What does it take to be a Front Desk Professional?
- Always keeping the customer first and providing top notch, luxurious experience
- The ability to build long-term relationships with your customers (Once a Diamonds Direct customer, we hope for them to remain a customer for LIFE)
- Well organized and a keen eye for detail
- Ability to multi-task
- Professional demeanor and appearance
- A natural talent for customer service
- Ability to maintain composure in a high pressure, fast-paced environment
Requirements
- Previous customer service/front desk experience
- Experience in a luxury retail environment
- Excellent oral communication skills
- Proficient computer skills
- Must be able to work Saturdays
Company Details
Office Manager
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We are looking to hire an Office Manager to join our team! You will be responsible for overseeing the administrative activities of the organization.
Responsibilities:
- Manage records and information
- Plan and maintain work facilities
- Provide administrative assistance to management team
- Encourage and improve cross-department internal communication
- Perform other office tasks (replenish office supplies, distribute mail, custodial duties, etc.)
Qualifications:
- Previous experience in administrative services or other related fields
- Ability to prioritize and multi-task
- Strong organizational skills
- Deadline and detail-oriented
- Strong leadership qualities
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Company Details
Account Receivable Clerk
Posted today
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Job Description
Our company is currently seeking an Account Receivable Clerk to join our team! You will be responsible for preparing and examining financial records for our company.
Responsibilities:
- Obtain primary financial data for accounting records
- Compute and record numerical data
- Check the accuracy of business transactions
- Perform data entry and administrative duties
Qualifications:
- Previous experience in accounting, finance, or other related fields
- Fundamental knowledge of GAAP
- Ability to prioritize and multitask
- Strong organizational skills
- Deadline and detail-oriented
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Company Details
Virtual Assistant
Posted today
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Job Description
We are seeking a Virtual Assistant to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
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Company Details
Administration Assistant
Posted today
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Job Description
We are seeking an Administration Assistant to join our team! You will perform clerical and administrative functions in order to drive company success.
Responsibilities:
- Draft correspondences and other formal documents
- Plan and schedule appointments and events
- Greet and assist onsite guests
- Answer inbound telephone calls
- Develop and implement organized filing systems
- Perform all other office tasks
Qualifications:
- Previous experience in office administration or other related fields
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
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Company Details
Data Entry Clerk
Posted today
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Job Description
We are seeking to add a Data Entry Clerk to our team! You will be responsible for accurate data entry, file maintenance, and record keeping.
Responsibilities:
- Enter variety of data using current technology
- Prepare and sort documents for data entry
- Create and maintain logs for tracking purposes
- Review and enter data updates in the systems
- Review discrepancies in data received
- Advise supervisor of issues related to data
Qualifications:
- Previous experience in data entry or other related fields
- Excellent typing skills
- Strong organizational skills
- Deadline and detail-oriented
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Company Details
Office Assistant
Posted today
Job Viewed
Job Description
We are seeking an Office Assistant to join our team! You will perform clerical and administrative functions in order to drive company success.
Responsibilities:
- Draft correspondences and other formal documents
- Plan and schedule appointments and events
- Greet and assist onsite guests
- Answer inbound telephone calls
- Develop and implement organized filing systems
- Perform all other office tasks
Qualifications:
- Previous experience in office administration or other related fields
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
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Company Details
Senior Tax Reviewer
Posted today
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Job Description
Position : Experienced Tax Reviewer
Location : Rye Brook, NY - 10573
Job Type : Full Time
Industry : Accounting
Salary : $100K/Yr. - 125$K/Yr. + Benefits.
Relo Assistance : N/A
Start Date : ASAP
About the Firm:
• It’s a dedicated accounting firm located in Rye Brook, NY. Since 1991, our focus has been on providing timely, responsive, professional, and quality services to our clients at reasonable fees. We take a personal approach to serving our clients and our growth has been fueled by client referrals
Job Overview:
• The Tax Reviewer will be responsible for reviewing tax returns prepared by junior staff to ensure accuracy, compliance, and adherence to tax regulations. This role requires strong technical tax knowledge, attention to detail, and the ability to provide mentorship to junior team members.
Key Responsibilities:
• Review individual, corporate, partnership, and trust tax returns for accuracy and compliance with federal and state tax laws.
• Identify errors, inconsistencies, and potential issues in tax filings and provide corrective recommendations.
• Conduct in-depth research on complex tax issues and provide guidance to staff and clients.
• Ensure tax returns are completed efficiently and submitted on time.
• Assist in tax planning strategies to help clients minimize liabilities.
• Provide feedback and mentorship to junior tax preparers, ensuring their work meets firm standards.
• Stay updated on the latest tax laws, regulations, and industry trends.
• Communicate with clients to address tax-related questions and concerns.
• Collaborate with the firm's partners and senior management on high-level tax matters.
Qualifications & Requirements:
• CPA or EA license required (or must be in active pursuit with expected completion within 12 months).
• Bachelor’s degree in Accounting, Finance, or related field.
• Minimum of 5 years’ experience in public accounting, with a focus on reviewing individual, corporate, partnership, and trust returns.
• Prior experience supervising or mentoring junior staff.
• Proficiency with UltraTax (required) and Microsoft Office Suite; QuickBooks or CCH a plus.
• Strong knowledge of federal, state, and local tax laws.
• Excellent communication and client-facing skills.
• Ability to manage multiple deadlines and work extended hours during tax season.
• Authorized to work in the U.S. without sponsorship.
Benefits:
• Flexible work environment: Work from anywhere Wednesdays & Fridays May 1 - Nov 30
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development and continuing education opportunities.
• A collaborative and growth-focused work environment.
Company Details
Entry Level Mailroom Clerk
Posted today
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Job Description
About the Job:
Best Value Food Products has an immediate job opening in wholesale distribution office. Room to grow in company. Many of our employees have been here for 10-15+ years!
Responsibilities:
- Office clerk and data entry.
- Filing paperwork.
- Handle Returns.
Requirements:
- Good Phone etiquette.
- Computer Skills.
- Organized and dependable.
- Fast typing skills.
- Good communication.
- Team player/company person.
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