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Remote Customer Service
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Job Responsibilities
The primary responsibility of the Customer Service Representative is to respond to customer inquiries through various channels including phone email chat or social media. The representative will provide timely accurate and courteous responses to questions regarding products services orders and company policies. In addition to responding to inquiries the role involves processing orders returns and exchanges and updating customer accounts with current and accurate information. Representatives are responsible for tracking shipments and providing updates to customers to ensure they are informed about the status of their orders.
Problem solving is a key part of the role. The representative will identify issues reported by customers analyze the situation and provide effective solutions. More complex problems may require escalation to a supervisor or relevant department. Follow up with customers is essential to ensure that issues have been resolved to their satisfaction and that a positive relationship is maintained.
Maintaining accurate customer records is another important responsibility. The representative will enter and update information in company databases document customer interactions and feedback and generate reports that highlight trends recurring issues or opportunities for process improvement. Sharing this information with team members helps enhance overall customer service quality and supports continuous improvement initiatives.
Customer Service Representatives also support sales and promotional efforts. They provide customers with information about products or services explain available options and promote relevant offers. When appropriate they may upsell or cross sell to help meet company goals while ensuring the customer receives value.
Team collaboration is essential. The representative will coordinate with internal departments including sales logistics and technical support to resolve customer issues efficiently. Participation in team meetings and training sessions ensures the representative remains informed about new products services and policies. Sharing customer feedback with internal teams helps improve processes products and overall customer satisfaction.
Quality assurance and compliance are critical aspects of the role. The representative will follow company policies and procedures maintain confidentiality of customer information and ensure compliance with regulatory and industry standards. Attention to detail and adherence to guidelines helps maintain a professional reputation and builds customer trust.
The position offers the opportunity to develop strong communication problem solving and organizational skills while contributing to a positive and supportive customer experience. Candidates who are motivated dependable and committed to helping customers will find this role rewarding and dynamic.
This role may involve full time or part time hours and may require flexibility to accommodate peak periods or special projects. Training will be provided to ensure the representative is fully equipped to perform their duties effectively and to maintain the high standard of customer service expected by the company.
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Marketing Assistant (Remote)
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Our client, a portfolio advisory company backed by a leading PE firm, is looking to add a marketing associate to assist their Chief Growth Officer and Head of Marketing. The firm is based in Midtown, NY but is open to a fully remote candidate for this position.
Project & Campaign Support
- Assist in the coordination and execution of marketing initiatives across digital, email, print, and event channels.
- Manage project timelines, deliverables, and follow-up actions to ensure initiatives stay on track.
- Collaborate with internal stakeholders and external partners to support creative production and campaign delivery.
- Maintain brand consistency and compliance with corporate standards across all materials and communications.
Administrative & Operational Support
- Coordinate meetings, prepare agendas, and track key action items for the marketing team.
- Maintain marketing calendars, databases, and project tracking tools.
- Help monitor budgets, process invoices, and organize documentation for ongoing marketing activities.
Cross-Functional Collaboration
- Serve as a liaison between marketing, business development, and other internal departments to align initiatives with firm priorities.
- Support communication flow across teams to enhance efficiency and ensure consistent messaging.
Performance & Reporting
- Assist in tracking marketing KPIs and preparing reports on campaign performance.
- Contribute to process improvements and identify opportunities to enhance workflow efficiency.
Qualifications
- Bachelor’s degree in Marketing, Communications, Business, Finance, or a related field.
- 2–4 years of relevant marketing experience, preferably in financial services, asset management, or professional services.
- Experience supporting marketing projects, events, or cross-functional campaigns.
- Strong organizational and project management abilities with attention to detail.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and/or Google Workspace.
- Familiarity with CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Constant Contact).
- Working knowledge of LinkedIn and other social platforms, plus experience with basic CMS tools such as WordPress.
- Comfortable working in a dynamic environment with shifting priorities.
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Customer Service Representative
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We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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Appointment Setter
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Key Responsibilities:
- Identify and target potential business clients within the small to mid-sized business sector.
- Conduct cold calls and utilize networking strategies to generate new sales leads.
- Present and sell The Unit Consulting’s range of HR services to prospective clients.
- Build and maintain strong, long-lasting customer relationships.
- Meet and exceed sales targets consistently.
- Attend networking events, seminars, and other business gatherings to promote our services.
- Provide feedback on market trends, competitive threats, and opportunities to deliver greater value to our clients.
- Coordinate with the management team to enhance sales materials and performance.
Compensation:
- Hourly base rate + commission
Qualifications:
- Proven B2B sales experience preferred but not required.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to self-motivate and work independently.
- Strong organizational and time management skills.
- Ability to understand client needs and handle the negotiation process.
- High school diploma or equivalent; Bachelor’s degree preferred.
Job Type: Full-time - Pay: $9.00 - $17.00 per hour
Company Details
Warehouse Worker
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We are looking for an energetic warehouse worker to receive and dispatch merchandise to and from our warehouse. The warehouse worker will load and unload outgoing and incoming delivery vehicles. You will select products from the warehouse, load and secure goods to pallets, move inventory to delivery area, and load merchandise. You will unload stock from delivery vehicles, and transport to and store in designated warehouse positions. You will keep your work environment clean and tidy at all times, and comply with all relevant safety rules, regulations, policies and procedures.
To ensure success you need the ability to follow instructions and operate in an orderly manner. Preferred applicants are hard-working, focused and have outstanding problem-solving skills.
Warehouse Worker Responsibilities:- Ensuring cleanliness, tidiness and safety of work environment.
- Loading and unloading delivery vehicles.
- Accepting delivery of inventory.
- Counting and confirming inventory.
- Inspecting inventory for damage and faults.
- Communicating errors to relevant parties.
- Marking and labeling stock.
- Storing inventory in accessible manner.
- Loading and wrapping stock on pallets.
- Building loads with forklift and electronic pallet jack.
- 18 years of age or older.
- Work experience as general laborer, preferably in warehouse.
- Ability to operate forklift proficiently.
- Completion of background investigation and drug screening.
- Strong people skills.
- Good moral character.
- Physically strong, agile and dexterous, and undeterred by heights and adverse climatic conditions.
- Positive work history and ability to maintain solid attendance.
- Available to work extended hours.
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Sr Administrative Assistant
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We are looking for an experienced Senior administrative assistant to join our team. You will perform a variety of administrative tasks, including managing phones and emails, scheduling appointments and planning meetings.
For this position, you should be able to use your organizational skills to manage your office space and your time, as you will collaborate with clients and colleagues in a fast-paced environment. You should also have excellent verbal and written communication skills.
Ultimately, you should be able to support our senior managers and ensure our day-to-day office operations run smoothly.
Responsibilities- Support senior managers and executives with daily clerical tasks
- Plan meetings and take detailed minutes
- Answer phone calls, provide information to callers or connect callers to appropriate people
- Schedule appointments and update calendar
- Make travel arrangements and reservations for senior managers
- Compose and type regular correspondence, like invitations and informative material
- Develop and maintain a filing system
- Create spreadsheets and presentations
- Provide statistical and budget reports
- Greet and provide general support to visitors
- Develop, implement and improve office policies and procedures
- Proven work experience as a senior administrative assistant, virtual assistant or executive administrative assistant
- In-depth understanding of office management and daily operations
- Hands on experience with MS Office
- Working knowledge of office equipment, like printers and fax machines
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- High School degree; additional qualification as a personal assistant or secretary will be a plus
Company Details
Human Resources Generalist
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We are looking to employ an HR generalist with outstanding analytical and communication skills. An HR generalist is expected to be a conceptual thinker with fantastic organizational and conflict management skills. You will have excellent negotiation and problem-solving skills with the ability to multitask and adapt in a fast-paced environment.
To ensure success, HR generalists should exhibit strong decision-making skills with a deep understanding of employee relationships, staffing management and training. Top candidates will be comfortable managing gray areas, effective at scheduling and methodical in the recruitment process.
HR Generalist Responsibilities:- Assist with all internal and external HR-related matters.
- Participate in developing organizational guidelines and procedures.
- Recommend strategies to motivate employees.
- Assist with the recruitment process by identifying candidates, conducting reference checks and issuing employment contracts.
- Investigate complaints brought forward by employees.
- Coordinate employee development plans and performance management.
- Perform orientations and update records of new staff.
- Manage the organization’s employee database and prepare reports.
- Produce and submit reports on general HR activity.
- Assist with budget monitoring and payroll.
- Keep up-to-date with the latest HR trends and best practices.
- Bachelors degree in human resources or related (essential).
- 2 years of experience as an HR coordinator (essential).
- Deep understanding of Labor Law and employment equity regulations.
- Efficient HR administration and people management skills.
- Excellent record-keeping skills.
- Fantastic knowledge of HR functions and best practices.
- Excellent written and verbal communication skills.
- Works comfortably under pressure and meets tight deadlines.
- Superb computer literacy with capability in email, MS Office and related HR software.
- Remarkable organizational and conflict management skills.
- Strong decision-making and problem-solving skills.
- Meticulous attention to detail.
Company Details
Executive Assistant
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We are looking for an Executive Assistant to perform a variety of administrative tasks and support our company’s senior-level managers.
Executive Assistant’s responsibilities include managing calendars, making travel arrangements and preparing expense reports. To be successful in this role, you should be well-organized, have great time management skills and be able to act without guidance.
Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to executive members.
Responsibilities- Act as the point of contact among executives, employees, clients and other external partners
- Manage information flow in a timely and accurate manner
- Manage executives’ calendars and set up meetings
- Make travel and accommodation arrangements
- Rack daily expenses and prepare weekly, monthly or quarterly reports
- Oversee the performance of other clerical staff
- Act as an office manager by keeping up with office supply inventory
- Format information for internal and external communication – memos, emails, presentations, reports
- Take minutes during meetings
- Screen and direct phone calls and distribute correspondence
- Organize and maintain the office filing system
- Work experience as an Executive Assistant, Personal Assistant or similar role
- Excellent MS Office knowledge
- Outstanding organizational and time management skills
- Familiarity with office gadgets and applications (e.g. e-calendars and copy machines)
- Excellent verbal and written communications skills
- Discretion and confidentiality
- High School degree
- PA diploma or certification is a plus
Company Details
Personal Assistant
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We are looking for a versatile and highly-organized personal assistant to perform personalized administrative duties for senior management. In this role, you will be responsible for scheduling meetings, taking notes, and handling correspondence on behalf of managers. You may also be required to make travel arrangements and assist with other duties when required.
To ensure success as a personal assistant, you should exhibit excellent organizational skills and demonstrable experience in a secretarial role. Accomplished personal assistants are intuitive to the needs of the managers and work autonomously to provide customized administrative support.
Personal Assistant Responsibilities:- Reporting to senior management and performing secretarial and administrative duties.
- Typing, formatting, and editing reports, documents, and presentations.
- Entering data, maintaining databases, and keeping records.
- Liaising with internal departments, answering calls, and making travel arrangements.
- Managing internal and external correspondence on behalf of senior management.
- Scheduling appointments, maintaining an events calendar, and sending reminders.
- Copying, scanning, and faxing documents, as well as taking notes.
- Preparing facilities for scheduled events and arranging refreshments, if required.
- Ordering office supplies and replacements, as well as managing mail and courier services.
- Observing best business practices and etiquette.
- High school diploma or GED.
- Certification in secretarial work, office administration, or related training.
- 1-2 years of experience as a personal assistant would be advantageous.
- Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
- Advanced typing, note-taking, recordkeeping, and organizational skills.
- Ability to manage internal and external correspondence.
- Working knowledge of printers, copiers, scanners, and fax machines.
- Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.
- Excellent written and verbal communication skills.
- Exceptional interpersonal skills.
Company Details
Administrative - Data Entry Clerk
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We are looking for a focused data entry clerk to continuously update our company's databases. The data entry clerk will liaise with and follow up with employees within the company as well as with customers to collect information. The data entry clerk will capture the data into relevant databases in a timely and accurate manner. You will identify and correct errors, and swiftly bring them to the attention of relevant parties where necessary.
To do well in this job, you should collect information and capture data promptly to ensure the business’ databases are current to accurately reflect its developments, updates and transactions. Top candidates will be focused, diligent, energetic and have good people’s skills.
Data Entry Clerk Responsibilities:- Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
- Scanning through information to identify pertinent information.
- Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
- Creating accurate spreadsheets.
- Entering and updating information into relevant databases.
- Ensuring data is backed up.
- Informing relevant parties regarding errors encountered.
- Storing hard copies of data in an organized manner to optimize retrieval.
- Handling additional duties from time to time.
- High school diploma.
- 1+ years experience in a relevant field.
- Good command of English.
- Excellent knowledge of MS Office Word and Excel.
- Strong interpersonal and communication skills.
- Ability to concentrate for lengthy periods and perform accurately with adequate speed.
- Proficient touch typing skills.