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CUSTOMER SERVICE REPRESENTATIVE
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Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
Remote Order Processing Specialist
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Job Description:
The Remote Order Processing Specialist will manage and process customer orders efficiently, ensuring accuracy and timely fulfillment.
Duties & Responsibilities:
- Process incoming online orders promptly and accurately.
- Verify payment details and shipping information.
- Coordinate with fulfillment centers for order dispatch.
- Track and update customers on order status.
- Resolve order-related issues such as cancellations, returns, or exchanges.
Requirements:
- Strong attention to detail and time management.
- Experience with order management systems or e-commerce platforms.
- Good communication and problem-solving skills.
- Manage return and refund requests via email, chat, or phone.
- Conduct virtual training sessions for new hires.
- Prepare and update training materials and guidelines.
- Track training progress and assess employee readiness.
- Support team leads with onboarding schedules.
- Ensure consistent company standards and service quality.
- Verify product condition and eligibility for return or refund.
- Coordinate with logistics and warehouse teams for processing.
- Update customer records and issue refunds accurately.
- Ensure customer satisfaction through timely resolution.
Company Details
Data Entry Processor
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The Data Entry Processor plays a vital role in maintaining the accuracy, organization, and efficiency of the company’s photography operations. This position involves entering, updating, and managing large volumes of client, session, and image data in digital systems. The ideal candidate is detail-oriented, tech-savvy, and able to work independently while meeting deadlines in a fast-paced creative environment.
Key Responsibilities- Accurately enter and update client, session, and image information into databases or CRM systems
- Organize and tag digital files, photos, and client folders according to company standards
- Verify data accuracy and completeness before final submission
- Review and correct any inconsistencies or missing information
- Support the editing and production teams with data coordination tasks (e.g., matching image files to client orders or project folders)
- Generate and maintain spreadsheets, reports, and backup records
- Communicate with photographers, editors, and customer service to ensure accurate information flow
- Uphold data privacy and confidentiality at all times
- Perform quality control checks on completed entries and assist with administrative duties as needed
Education & Experience:
- High school diploma or equivalent required; associate’s degree in business administration, media management, or a related field preferred
- 1–2 years of experience in data entry, administrative support, or digital asset management (experience in a photography or creative environment a plus)
Company Details
Remote Customer Support for Industrial Supplies and Solutions
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No experience? No problem – we provide full training!
Applied Industrial Technologies is a leading provider of industrial products and solutions worldwide. We’re looking for friendly, reliable individuals to join our Remote Customer Support Team . If you enjoy helping others, have basic computer skills, and are ready to grow your career from home, this is your chance.
Responsibilities:
- Handle incoming calls, emails, and chats
- Assist customers with orders, product information, and tracking
- Resolve basic issues and ensure customer satisfaction
- Collaborate with internal teams to deliver great service
Requirements:
- Strong communication and problem-solving skills
- Ability to multitask and stay organized
- Positive attitude and willingness to learn
- Reliable internet connection and quiet workspace
- No degree or experience required
Benefits:
- Work from home
- Medical, Dental, Vision coverage
- 401(k) with company match
- Paid time off, life & disability insurance
- Career advancement in a supportive environment
Apply now and start your remote journey with us!
Company Details
Customer Service Representative
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Job Description
Job Responsibilities:
- Answer calls/faxes, take and enter orders
- Assist walk-in customers
- Process authorizations and documentation
- Resolve customer issues & complaints
- Support sales and upsell when appropriate
Qualifications:
- Customer service experience is a plus, but not required
- Strong communication & multitasking skills
- Problem-solving mindset
- Bilingual (English/Spanish) a plus
Benefits:
- Medical, Dental, Vision
- 401(k) + company match
- Paid sick/vacation days
- FSA, life & disability insurance
- Education assistance & referral bonus
We’re looking for a reliable, customer-focused individual to join our team. In this role, you’ll assist customers both in person and over the phone, handle orders, process documentation, and support sales through excellent service. Strong communication and multitasking skills are essential, and while experience is a plus, we provide full training. Bilingual candidates (English/Spanish) are encouraged to apply. We offer a competitive benefits package, a supportive team environment, and opportunities for long-term career growth. Join us and make a difference every day!
Company Details
Personal Assistant
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A Personal Assistant provides administrative and personal support to ensure their employer’s day-to-day life runs smoothly. This includes managing schedules, travel, errands, and confidential matters. The role requires discretion, organization, multitasking skills, and often availability outside of standard office hours.
Company Details
Sales Representative
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Sales Representative is responsible for selling a company’s products or services to new and existing customers. This role requires a combination of prospecting, relationship-building, product knowledge, and communication skills to meet sales goals and grow the customer base.
Company Details
Administrative - Virtual Assistant
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We are looking for a well-organized and skilled virtual assistant to handle all company correspondence remotely. The virtual assistant's responsibilities will include organizing corporate schedules, coordinating travel arrangements, and sending bills…
To succeed as a virtual assistant, you must have a reliable internet connection and great verbal and writing communication skills.
Virtual Assistant Responsibilities:
Answer phone calls and respond to emails…
Schedule meetings with clients.
Manage travel plans for employees.
Issue invoices to clients.
Update the company website and social media accounts.
Support HR and finance processes such as timesheets, invoices, or expense reports Perform online research and compile information as needed, Maintain digital filing systems and databases
Virtual Assistant Requirements:
Fully computer literate with proficiency in Microsoft Office.
Highly organized.
A high school qualification or equivalent.
Prior experience as an administrative assistant.
Excellent verbal and written communication skills.
Knowledge of basic bookkeeping or HR functions.
Excellent organizational and time management skills.
Company Details
Project Management - Project Manager
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We are searching for a project manager to oversee our company's ongoing projects. You will collaborate closely with your team members to keep all project requirements, deadlines, and timelines on track. Responsibilities include submitting project deliverables, creating status reports, developing efficient project communication plans, and ensuring that those plans are carried out properly.
To be a successful candidate, you must have prior expertise in project management and the ability to lead project teams of varied sizes. A Project Management Professional (PMP) credential is highly advantageous.
Project Manager Responsibilities:
Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
Identifying and developing new opportunities with clients.
Obtaining customer acceptance of project deliverables.
Managing customer satisfaction within the project transition period.
Conducting post-project evaluation and identifying successful and unsuccessful project elements.
ERP project oversight.
Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
Meeting with project team members to identify and resolve issues.
Submitting project deliverables and ensuring that they adhere to quality standards.
Preparing status reports by gathering, analyzing, and summarizing relevant information.
Establishing effective project communication plans and ensuring their execution.
Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
Project Manager Requirements:
Able to complete projects in a timely manner.
Understanding of ERP implementation.
Experience overseeing a construction project.
Budget management experience.
A bachelor’s degree or master's degree in a related field.
Project Management Professional (PMP) certification is a plus.
Proven experience in project management.
Ability to lead project teams of various sizes and see them through to completion.
Strong understanding of formal project management methodologies.
Experience as a construction project manager, IT project manager, or ERP project manager.
Company Details
Graphic Designer
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We are seeking a talented and creative Mid-Level Graphic Designer to join our remote team. The ideal candidate will have a strong portfolio showcasing their design skills and a passion for creating visually appealing and effective designs. This is a part-time position that offers the flexibility to work from anywhere.
Job Requirements:
- Bachelor's degree in Graphic Design or a related field
- 3-5 years of professional graphic design experience
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Strong understanding of design principles, typography, and color theory
- Excellent communication and collaboration skills
- Ability to manage multiple projects and meet deadlines
- Experience with web design and basic HTML/CSS is a plus
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Flexible work schedule
- Remote work environment
Kindly apply to this post.