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IT Technician
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An IT technician, or IT support technician, is responsible for maintaining and troubleshooting an organization's computer systems, networks, and technical equipment. This can include providing assistance to users, performing regular maintenance and upgrades, and ensuring the security and efficiency of the IT infrastructure.
Core responsibilities
- User support: Serve as the first point of contact for technical issues and requests from employees. This includes answering questions in person, over the phone, or through a ticketing system.
- Troubleshooting and repair: Diagnose and resolve hardware, software, and network problems for workstations, laptops, and mobile devices. This involves identifying the source of an issue and implementing timely solutions to minimize disruption.
- Installation and configuration: Set up and configure new hardware, software, and peripheral devices for users, ensuring all components function correctly on the network.
- System maintenance: Perform routine maintenance tasks, including operating system upgrades, software updates, and security patch deployment.
- Network administration: Assist with the setup and ongoing support of network equipment like routers, switches, and firewalls.
- Documentation: Maintain detailed records of support requests, resolutions, and system configurations to create a knowledge base for the IT team and end-users.
- Security: Implement and enforce security protocols, such as installing antivirus software and monitoring for threats, to protect the organization's data and infrastructure.
- Onboarding and offboarding: Manage IT processes for new hires and exiting employees, including
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Administrative - Administrative Assistant
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An administrative assistant is a professional who provides clerical and administrative support to help an office or organization run efficiently. Their specific duties can vary depending on the employer and industry, but the core responsibilities involve a wide range of organizational, communication, and logistical tasks.
Typical duties and responsibilities
- Office support: Manage general office tasks, including maintaining a clean and organized work environment, handling incoming and outgoing mail, and overseeing office supply inventory.
- Communication: Serve as a primary point of contact for internal staff, clients, and external vendors. This includes answering and directing phone calls, drafting professional emails and memos, and routing correspondence.
- Scheduling and coordination: Manage calendars and schedules for managers or an entire department. This includes booking appointments, coordinating meetings, and making travel arrangements.
- Document management: Create, organize, and maintain both physical and electronic filing systems for documents, records, and reports.
- Reporting: Assist in the preparation of reports, presentations, and other important documents by compiling data and conducting research.
- Finance and bookkeeping: Help with basic financial tasks, such as managing expense reports, processing invoices, and performing data entry.
- Event planning: Support the planning and coordination of events, such as conferences, meetings, or company parties.
- Confidentiality: Handle sensitive information, including company records and financial documents, with discretion and professionalism.
Key qualifications and skills
- Technical proficiency: High proficiency with office software such as the Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant tools.
- Organizational and time management skills: The ability to multitask, prioritize assignments, and meet deadlines in a fast-paced environment.
- Communication skills: Strong verbal and written communication abilities to interact professionally with staff and clients.
- Attention to detail: Meticulousness and accuracy in managing documents, schedules, and data.
- Problem-solving: The capacity to address unexpected challenges and work independently to find solutions.
- Interpersonal skills: A positive, helpful attitude and the ability to build strong professional relationships.
- Adaptability: A willingness to take on various tasks and adapt to the specific needs of the team.
Education and experience
- Education: A high school diploma or equivalent is generally required. Many employers prefer candidates with an Associate's degree or additional training in business administration or a related field.
- Experience: Previous administrative or clerical experience is often preferred, but many skills can be learned through on-the-job training.
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Customer service Representative
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We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
- Provide information regarding company services, project updates, and general support inquiries.
- Assist clients and vendors in navigating company processes, documentation, and service requests.
- Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
- Track, log, and follow up on customer requests in line with company service standards.
- Escalate complex issues to appropriate departments while maintaining ownership of resolution.
- Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
- Ensure compliance with company policies, procedures, and safety standards in all communications.
- Identify opportunities to improve customer experience and contribute feedback to management.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
- Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
- Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
- Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
- Excellent problem-solving and organizational skills.
- A professional, client-focused attitude with the ability to handle sensitive information discreetly.
What We Offer
- Competitive compensation and benefits package.
- Remote work flexibility with opportunities for professional growth.
- Training and development programs to enhance skills and career advancement.
- The opportunity to be part of a global leader in engineering and construction projects.
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Data Entry Clerk
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Data Entry Clerk job description
A Data Entry Clerk
inputs and updates information into a computer database or spreadsheet, ensuring that all data is accurate, organized, and accessible. The role is crucial for maintaining a company's records and can involve transferring data from paper documents, customer forms, or other digital files.
Duties and responsibilities
The daily tasks of a Data Entry Clerk vary but often include:
- Data input : Accurately enter data from various sources into the company's system, which can include numeric, alphanumeric, and image data.
- Data verification : Review and cross-reference entered data against original source documents to ensure completeness and accuracy.
- Database maintenance : Monitor and update existing data as needed, identifying and correcting any discrepancies or errors.
- File organization : Sort and organize both physical and digital documents after entry to ensure they are not lost.
- Data confidentiality : Strictly adhere to company policies and privacy regulations to handle and secure sensitive information.
- Report generation : Retrieve data and generate reports or summaries for other team members or management upon request.
- Administrative support : Assist with general office tasks like scanning documents, filing, and answering phones.
Requirements and qualifications
A successful Data Entry Clerk typically possesses a mix of technical and soft skills:
- Education : A high school diploma or equivalent is generally required.
- Experience : Prior experience in data entry or a related administrative role is often preferred.
- Typing speed : Fast and accurate typing skills are essential, with some employers requiring a minimum typing speed.
- Computer skills : Proficiency with office software like Microsoft Office (especially Excel) and database management programs is necessary.
- Detail-oriented : A sharp eye for detail is critical for catching mistakes and ensuring data accuracy.
- Organizational skills : The ability to manage and organize large volumes of information efficiently.
- Communication skills : Effective written and verbal communication is important for coordinating with colleagues.
- Time management : The ability to handle multiple tasks and meet deadlines in a fast-paced environment.
- Discretion : A basic understanding of data confidentiality principles is required for handling sensitive information.
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Live chat support
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We are seeking a Live Chat Support Representative to join our digital customer service team. In this role, you will be responsible for providing real-time assistance to clients, partners, and internal teams through our online chat platform. You will serve as the first point of contact for inquiries related to projects, services, and technical documentation, ensuring prompt, professional, and knowledgeable support.
Key Responsibilities
- Respond promptly and accurately to client and stakeholder inquiries via the company’s live chat system.
- Provide support regarding project updates, technical documentation, service requests, and general inquiries.
- Troubleshoot basic client issues or route more complex concerns to the appropriate department.
- Maintain a high level of professionalism and empathy in all interactions.
- Accurately document all interactions and follow-up actions in CRM or support tools.
- Monitor multiple chat conversations simultaneously while maintaining high response quality.
- Collaborate with project, technical, and customer service teams to resolve queries efficiently.
- Identify frequently asked questions and contribute to the development of helpdesk content and FAQs.
- Escalate urgent or sensitive issues following established protocols.
Qualifications
Required:
- High school diploma or equivalent; Bachelor's degree in Communications, Business, or Engineering is a plus.
- 1–3 years of experience in a customer support or live chat role.
- Excellent written communication skills with strong attention to detail.
- Ability to multitask and manage multiple chat conversations effectively.
- Comfortable with using CRM, ticketing, and chat platforms (e.g., Zendesk, Salesforce, Intercom).
- Strong problem-solving skills and a client-first mindset.
- Fluent in English (written and spoken); Spanish or Portuguese is an asset.
Preferred:
- Experience in construction, engineering, energy, or industrial sectors.
- Familiarity with technical terminology or EPC project workflows.
- Knowledge of support metrics (response time, resolution time, CSAT) and live chat KPIs.
What We Offer
- Competitive salary and benefits.
- Remote work flexibility with the possibility of hybrid options.
- Work with global teams and clients across infrastructure and energy sectors.
- Training and development opportunities in technical support and customer service.
- Inclusive and collaborative team culture.
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Database Management
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We are seeking a highly skilled and detail-oriented Remote Database Administrator (DBA) to manage and maintain our corporate database systems. The ideal candidate will be responsible for ensuring the performance, integrity, and security of our databases across a distributed and global infrastructure, while also participating in the planning and development of the database strategy.
Key Responsibilities
- Administer, monitor, and maintain production and development databases (Oracle, SQL Server, PostgreSQL, MySQL, etc.)
- Ensure high levels of performance, availability, and security in our database environments.
- Design and implement backup, recovery, archiving, and replication strategies.
- Perform database tuning and optimization.
- Implement and enforce database policies, procedures, and standards.
- Manage database access and permissions.
- Collaborate with development, infrastructure, and cybersecurity teams to ensure seamless system integration.
- Conduct audits and assessments for database security and compliance.
- Support project teams in database-related activities during design, testing, deployment, and maintenance phases.
- Troubleshoot database-related issues and provide 24/7 on-call support as needed.
- Maintain up-to-date documentation of database configurations and procedures.
Qualifications
Required:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years of experience in database administration or a related role.
- Strong hands-on experience with enterprise databases: Oracle, SQL Server, PostgreSQL, and/or MySQL.
- Familiarity with cloud-based database solutions (e.g., AWS RDS, Azure SQL, Google Cloud SQL).
- Proficient in performance tuning, scripting (PL/SQL, T-SQL, Bash), and automation tools.
- Solid understanding of data security, backup/recovery techniques, and disaster recovery planning.
- Fluent in English (written and spoken).
Preferred:
- Experience in large-scale industrial, engineering, or construction environments.
- Certifications such as Oracle Certified Professional (OCP), Microsoft Certified: Azure Database Administrator Associate, or equivalent.
- Working knowledge of DevOps practices and CI/CD pipeline integration.
What We Offer
- Competitive salary and performance-based incentives.
- Flexible working hours and fully remote setup.
- Opportunities to work on global infrastructure and energy projects.
- Career development and training programs.
- Inclusive and collaborative corporate culture.
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Remote AP & AR Accountant
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We are seeking a highly organized, detail-oriented, and motivated Remote AP/AR Accountant to join our growing finance team. This individual will play a key role in maintaining the company’s financial health by overseeing day-to-day accounts payable (AP) and accounts receivable (AR) functions. The ideal candidate will bring a strong accounting background, excellent communication skills, and the ability to work independently in a remote environment.
The AP/AR Accountant will ensure invoices are processed accurately, vendor and customer accounts are managed efficiently, and financial records are kept in compliance with company policies and accounting standards. This is a fully remote role, offering flexibility and the opportunity to work collaboratively with colleagues across different locations.
Key Responsibilities Accounts Payable (AP):- Review, code, and process vendor invoices in accordance with company policies.
- Ensure timely and accurate payments to vendors via ACH, wire transfers, and checks.
- Reconcile vendor statements, research discrepancies, and resolve issues promptly.
- Maintain and update vendor records, ensuring accuracy of contact and banking information.
- Track and monitor employee expense reports and reimbursements in compliance with policy.
- Generate and issue invoices to customers and clients on a timely basis.
- Record incoming payments, apply cash receipts, and reconcile customer accounts.
- Monitor aging reports and follow up with customers on overdue invoices.
- Partner with the sales and operations teams to resolve billing disputes or discrepancies.
- Maintain accurate AR records and communicate
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Video editor
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We are seeking a creative and detail-oriented Video Editor to join our team. The ideal candidate will be responsible for assembling recorded raw material into polished, engaging video content that aligns with our brand and project objectives. You will work closely with content creators, marketers, and designers to produce high-quality videos for digital platforms, advertisements, tutorials, and more.
Key Responsibilities- Edit and assemble raw video footage into a final product that matches the project’s vision.
- Add music, sound effects, voiceovers, graphics, subtitles, and animations where necessary.
- Collaborate with creative teams to understand project requirements and deliver engaging content.
- Review and trim footage segments, ensuring smooth transitions and proper pacing.
- Apply color correction, sound mixing, and visual effects to enhance video quality.
- Stay updated with industry trends, editing styles, and best practices.
- Organize and maintain video files, ensuring all content is archived properly.
- Meet deadlines while maintaining high standards of quality.
- Proven experience as a Video Editor or similar role.
- Proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve, After Effects (or equivalent).
- Strong understanding of timing, pacing, and visual storytelling.
- Knowledge of sound design, motion graphics, and color grading.
- Ability to work independently and collaboratively in a fast-paced environment.
- Attention to detail, creativity, and a keen eye for aesthetics.
- Strong organizational and time-management skills.
- Degree/diploma in Film Production, Media Studies, or related field (not mandatory if skills are proven).
- Experience creating content for social media platforms (YouTube, Instagram, TikTok, LinkedIn, etc.).
- Basic knowledge of 2D/3D animation and visual effects.
- Familiarity with camera equipment and shooting techniques is a plus.
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Java Developer Web Portal
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We are seeking a skilled Java Developer with expertise in designing, developing, and maintaining web portal applications . The ideal candidate will have strong proficiency in Java, web technologies, and database systems, with the ability to translate business requirements into scalable, secure, and efficient portal solutions.
Key Responsibilities- Design, develop, test, and deploy web portal applications using Java and related frameworks.
- Collaborate with UI/UX designers and front-end developers to ensure seamless integration of user interfaces with backend systems.
- Write clean, maintainable, and well-documented code following industry best practices.
- Develop RESTful APIs and integrate third-party services into the portal.
- Optimize application performance, scalability, and security.
- Perform debugging, troubleshooting, and root cause analysis for technical issues.
- Collaborate with cross-functional teams (product managers, QA, DevOps) throughout the software development lifecycle.
- Maintain and enhance existing web portal applications by adding new features and fixing defects.
- Participate in code reviews, sprint planning, and Agile development practices.
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- Proven experience as a Java Developer (3+ years preferred).
- Strong knowledge of Java SE/EE and frameworks such as Spring Boot, Hibernate, JSP, JSF .
- Experience in web technologies : HTML5, CSS3, JavaScript, jQuery, Angular/React (preferred).
- Hands-on experience with RESTful APIs, JSON, XML .
- Proficiency with databases : MySQL, PostgreSQL, or Oracle.
- Familiarity with cloud platforms (AWS, Azure, GCP) and DevOps practices (CI/CD, Docker, Kubernetes) is a plus.
- Strong problem-solving skills, attention to detail, and analytical thinking.
- Good communication and teamwork skills.
- Experience developing enterprise-level portals or content management systems.
- Knowledge of microservices architecture .
- Familiarity with authentication/authorization standards (OAuth, SAML, JWT).
- Understanding of Agile/Scrum methodologies.
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Customer Service And Support
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We are seeking a dedicated and enthusiastic Customer Service and Support representative to join our dynamic team. In this role, you will be the face of our company, providing exceptional service and support to our valued customers. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive customer experience with our products and services. You will engage with customers through various channels, including phone, email, and live chat, so strong communication skills are essential. As a Customer Service and Support representative, you will not only respond to questions and concerns but also proactively identify opportunities to enhance customer satisfaction and loyalty. Your role will be pivotal in managing customer expectations and delivering solutions that exceed them. We are looking for someone who is not only technically skilled in navigating our systems but also possesses a passion for helping others. If you thrive in a fast-paced environment, enjoy problem-solving, and are committed to providing top-notch customer support, we would love to hear from you. Join us in our mission to ensure every customer interaction is positive, memorable, and reinforces our brand's commitment to excellence.
Responsibilities- Respond promptly to customer inquiries via phone, email, and live chat.
- Utilize problem-solving skills to resolve customer issues effectively.
- Provide accurate information about products and services to customers.
- Document and manage customer interactions in our CRM system.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Identify and escalate priority issues to the appropriate team when necessary.
- Participate in training and development programs to enhance customer service skills.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in a customer service role or similar capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Familiarity with CRM systems and customer support tools.
- A positive attitude and a genuine desire to help others.