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We’re looking for an organized, people-focused Administrative – Customer Support Specialist to join our team! In this role, you’ll keep our operations running smoothly behind the scenes while making sure our customers have an amazing experience. You’ll be the go-to person for handling customer inquiries, supporting internal teams, and keeping things organized and on track every day.

If you love helping others, staying organized, and juggling a mix of admin and customer service tasks, we’d love to meet you!

On the administrative side, you’ll:

• Keep our records, files, and databases up to date and accurate.
• Help with scheduling meetings, coordinating calendars, and organizing travel or events.
• Prepare and edit documents, reports, and presentations.
• Manage incoming communication (emails, calls, mail) and route messages to the right people.
• Support day-to-day office operations and make sure everything runs efficiently.

On the customer support side, you’ll:

• Be the friendly first point of contact for customers by phone, email, or chat.
• Answer questions about our products, services, and policies.
• Process orders, returns, and service requests accurately.
• Troubleshoot issues and work with other departments to resolve them quickly.
• Follow up to make sure every customer leaves happy!

• 1+ years of experience in an administrative or customer service role.
• A great communicator — professional, friendly, and clear in both writing and speaking.
• Highly organized with a knack for managing multiple tasks at once.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.
• A team player who’s dependable, flexible, and proactive.

Bonus points if you have:

• Experience with CRM or help desk tools (like Salesforce, Zendesk, or Freshdesk).
• A background in office management or administrative coordination.
• Bilingual or multilingual skills.

• Supportive, collaborative team environment.
• Opportunities to learn, grow, and take on new challenges.
• A workplace where your ideas and contributions truly matter.

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Highlight the job responsibilities, skills, work experience, or education requirements. Need a job description Highlight the job responsibilities, skills, work experience, or education requirements. Need a job description Highlight the job responsibilities, skills, work experience, or education requirements. Need a job description Highlight the job responsibilities, skills, work experience, or education requirements. Need a job description Highlight the job responsibilities, skills, work experience, or education requirements. Need a job description Highlight the job responsibilities, skills, work experience, or education requirements. Need a job description Highlight the job responsibilities, skills, work experience, or education requirements. Need a job description Highlight the job responsibilities, skills, work experience, or education requirements. Need a job description Highlight the job responsibilities, skills, work experience, or education requirements. Need a job description Highlight the job responsibilities, skills, work experience, or education requirements. Need a job description Highlight the job responsibilities, skills, work experience, or education requirements. Need a job description

You will be responsible for accurately entering, updating, and maintaining information in computer systems and databases. The role involves handling confidential data, verifying accuracy, and ensuring that information is organized and accessible for reporting or administrative purposes.

• Enter and update data into internal databases and spreadsheets accurately.
• Verify and correct data inconsistencies or errors.
• Maintain confidentiality and security of sensitive information.
• Retrieve data for reports or administrative use when requested.
• Perform regular backups to ensure data preservation.
• Review source documents for accuracy before data entry.
• Assist in generating and formatting reports or documents.
• Communicate with supervisors or departments to clarify unclear information.

• Excellent typing speed and attention to detail.
• Proficiency in Microsoft Office (especially Excel and Word).
• Strong organizational and time-management skills.
• Good written and verbal communication abilities.
• Basic understanding of databases or data management systems.
• Ability to handle repetitive tasks efficiently and accurately.
• In this role, accuracy and attention to detail are essential, as errors can affect company reports and decisions. A Data Entry Clerk must be comfortable using office software such as Microsoft Excel, Word, and database management systems . The job often requires handling sensitive or confidential information, so maintaining privacy and data security is very important.
• Typical responsibilities include transferring information from paper documents or digital files into company databases , checking records for errors, sorting and filing data, and performing regular backups to prevent data loss. Data Entry Clerks may also generate basic reports, track productivity, and assist management with

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We are looking for an enthusiastic and dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing outstanding support to customers by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role requires excellent communication skills, patience, and a strong ability to multitask in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Document customer interactions and feedback in the company database.
• Process orders, forms, applications, and requests accurately.
• Follow up with customers to ensure their issues are fully resolved.
• Collaborate with team members and other departments to improve customer experience.
• Maintain up-to-date knowledge of company offerings and procedures.

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficient in using CRM systems and Microsoft Office applications.
• Ability to multitask, prioritize, and manage time effectively.
• Patient, empathetic, and passionate about helping people.
• High attention to detail and accuracy.

Education and Experience:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–3 years of experience in customer service or a related field.
• Experience in call center or remote customer support is a plus.

Ideal Candidate:
The ideal candidate is a proactive and friendly communicator who genuinely enjoys assisting others. They remain calm under pressure, take initiative to resolve issues efficiently, and represent the company with professionalism and care in every interaction.

Job Responsibilities

Duties includes willing to handle a range of administrative and support tasks including managing emails, scheduling appointments, and maintaining calendars to ensure effective coordination of meetings and deadlines. The role involves handling data entry, maintaining accurate records, and organizing digital files and documents for easy access and retrieval. The assistant will also prepare detailed reports, spreadsheets, and meeting notes as requested by management or team leaders.

Additional responsibilities include assisting with customer communication by responding to inquiries, following up on requests, and ensuring timely updates to clients or team members. The position may also involve supporting social media management, conducting online research to gather relevant information, and coordinating daily tasks with internal teams to maintain workflow efficiency. A successful Virtual Assistant will help streamline operations, enhance productivity, and contribute to a positive and organized work environment.

Skills and Qualifications

Candidates should possess strong organizational and time management skills to handle multiple tasks effectively and meet deadlines. Excellent written and verbal communication abilities are essential, as the role requires interacting with clients, team members, and management through professional correspondence. Proficiency in Microsoft Office Suite or Google Workspace is required, including familiarity with tools such as Word, Excel, Sheets, and Docs. The ability to multitask, prioritize assignments, and maintain accuracy in all work is critical. The ideal candidate will demonstrate initiative, dependability, and attention to detail while working with minimal supervision. Experience using communication or project management tools such as Zoom, Trello, Slack, or Asana is considered a plus.

Education and Experience

Applicants must have at least a high school diploma or equivalent. An associate or bachelor’s degree in business administration, communications, or a related field is preferred but not required. Previous experience as an administrative assistant, office coordinator, or virtual assistant is an advantage, though entry-level candidates with the right skills and motivation are encouraged to apply. Comprehensive training will be provided to help new hires become proficient in the company’s systems, processes, and workflow requirements.

This position offers an opportunity for professional growth in a flexible, remote work environment. Candidates who are self-motivated, dependable, and eager to contribute to a collaborative team will find this role both rewarding and dynamic.

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.