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Customer Service Representative
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Job Description
Job Summary:
We are seeking a friendly, reliable, and detail-oriented Customer Service Representative to join our team. The CSR will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills, patience, and the ability to handle inquiries efficiently and professionally.
Key Responsibilities:
- Answer incoming calls, emails, and chat inquiries in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and escalate issues when necessary.
- Process orders, returns, and exchanges.
- Maintain customer records and update account information as needed.
- Follow up with customers to ensure satisfaction.
- Collaborate with team members and other departments to improve customer experience.
- Meet performance targets such as response time, resolution rate, and customer satisfaction.
Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).
- Proven experience in customer service or a related role.
- Strong verbal and written communication skills.
- Job Summary:
We are seeking a friendly, reliable, and detail-oriented Customer Service Representative to join our team. The CSR will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills, patience, and the ability to handle inquiries efficiently and professionally. - Key Responsibilities:
- Answer incoming calls, emails, and chat inquiries in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and escalate issues when necessary.
- Process orders, returns, and exchanges.
- Maintain customer records and update account information as needed.
- Follow up with customers to ensure satisfaction.
- Collaborate with team members and other departments to improve customer experience.
- Meet performance targets such as response time, resolution rate, and customer satisfaction.
- Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).
- Proven experience in customer service or a related role.
- Strong verbal and written communication skills.
- Problem-solving skills and the ability to remain calm under pressure.
- Proficiency in Microsoft Office and CRM software (preferred).
- Ability to multitask, prioritize, and manage time effectively. and the ability to remain calm under pressure.
- Proficiency in Microsoft Office and CRM software (preferred).
- Ability to multitask, prioritize, and manage time effectively.
Company Details
Virtual Assistant
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Job Description
We are seeking a highly organized and proactive Virtual Assistant to support our team with administrative, organizational, and client-facing tasks. This role offers flexible hours, the opportunity to work remotely, and the chance to grow with a forward-thinking company. As a Virtual Assistant, you’ll play a critical role in ensuring smooth operations and exceptional client experiences.
Key Responsibilities
- Manage email correspondence, calendars, and scheduling for team members or clients.
- Perform data entry, document preparation, and record-keeping with high accuracy.
- Handle customer inquiries and provide excellent client support via email or phone.
- Create and manage content for social media, blogs, or newsletters (as needed).
- Coordinate with vendors, order supplies, and manage basic bookkeeping tasks.
- Prepare reports, presentations, or meeting materials using tools like Google Suite or Microsoft Office.
- Maintain confidentiality and adhere to RemoteWorkHobbit’s code of conduct.
- Collaborate with team members via Microsoft Teams to ensure seamless communication.
Qualifications - Proven experience as a virtual assistant, administrative assistant, or similar role (1-3 years preferred, but entry-level candidates with strong skills are welcome).
- Proficiency in tools like Google Suite (Docs, Sheets, Calendar), Microsoft Office, and project management software (e.g., Trello, Asana).
- Strong communication skills (written and verbal) with a professional demeanor.
- Excellent organizational and time-management skills with the ability to multitask.
- Comfortable working independently and as part of a remote team.
- Access to a reliable internet connection, computer, and preferably an HP Laser Jet printer/copier/scanner.
- Ability to work flexible or extended hours (10 hours minimum per week, up to 30+ hours for full-time roles).
- Familiarity with social media platforms and basic content creation is a plus.
Company Details
Customer Service Representative REMOTE
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Job Description
We are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the frontline ambassador for our company, providing exceptional service and support to our valued customers. You will assist in resolving customer inquiries, processing orders, and addressing concerns in a timely and effective manner. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment. As a Customer Service Representative, your primary focus will be to ensure customer satisfaction by delivering prompt, professional assistance and solutions. You will play a crucial role in building and maintaining strong customer relationships, ensuring that clients feel heard and valued. Additionally, you will have opportunities to collaborate with various departments to improve service delivery and contribute to the continuous enhancement of our systems and processes. This is not just a job; it is an opportunity to develop your skills and grow within the organization. If you are passionate about helping others and are looking for a rewarding career in customer service, we would love to hear from you!
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Resolve customer issues and complaints promptly and effectively while ensuring customer satisfaction.
- Process orders and manage customer accounts accurately and efficiently.
- Provide product information and guide customers on available services and solutions.
- Maintain a thorough understanding of company products and services to assist customers effectively.
- Identify opportunities for upselling and cross-selling products to enhance customer experience.
- Collaborate with other departments to address customer needs and improve service quality.
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in customer service or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently as well as part of a team.
- Familiarity with CRM systems and customer service software is a plus.
- Availability to work flexible hours, including evenings and weekends.
Company Details
Customer Service Representative
Posted today
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Job Description
We are looking for a dedicated and professional Customer Service Representative to provide outstanding support to our clients. In this role, you will be the first point of contact, responsible for handling inquiries, resolving concerns, and ensuring a positive customer experience.
Key responsibilities include answering phone calls, emails, and live chats, assisting customers with product or service information, processing orders, and resolving issues in a timely and efficient manner. You will maintain accurate records of customer interactions, follow up on open cases, and escalate complex matters when necessary.
The ideal candidate will have excellent communication skills, patience, and a customer-focused attitude. Strong problem-solving abilities and proficiency with computer systems are essential. Previous experience in a customer service role is preferred but not required.
This position requires professionalism, adaptability, and a genuine commitment to delivering exceptional service with every interaction.
Please respond to this Ad with resume for interview. Thank you.
Company Details
Data Entry
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Job Description
We're looking for a detail-oriented and organized Data Entry Specialist to join our team. In this role, you'll play a critical part in maintaining the accuracy and integrity of our data systems.
Key Responsibilities:
- Accurately and efficiently enter data into our systems, ensuring high-quality standards.
- Organize and maintain digital records, ensuring data is up-to-date and easily accessible.
- Review and verify data for accuracy, identifying and resolving discrepancies as needed.
- Generate reports and perform data-related tasks as required.
Work closely with team members to ensure data consistency and support business operations.
Requirements:
- Previous experience in data entry or a similar role
- High attention to detail and accuracy
- Strong organizational and time management skills
- Proficiency in data entry software and tools
Ability to work independently and meet productivity standards
Benefits:
- Competitive compensation and opportunities for growth
- A flexible and remote work environment
- Professional development and training opportunities
- Medical benefits, Paid time off and Performance bonuses.
Company Details
Data Entry Clerk
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Job Description
We are seeking a detail-oriented and organized Data Entry Clerk to join our team. In this role, you will be responsible for accurately entering, updating, and maintaining data in our systems and databases. The ideal candidate will have excellent typing skills, a strong eye for detail, and the ability to manage large volumes of information with speed and accuracy.
Key responsibilities include reviewing documents for accuracy, inputting information into digital systems, verifying data discrepancies, and maintaining confidentiality of sensitive information. You will also be expected to generate reports, update records, and ensure all data is properly backed up and stored.
Strong organizational skills, basic computer proficiency, and the ability to meet deadlines are essential. Previous experience in a similar role is preferred but not required. This position requires reliability, precision, and a commitment to supporting smooth office operations.
please respond to this ad with resume for interview, very compulsory. Thank you.
Company Details
Data Quality Specialist
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Job Description
The Data Quality Specialist will maintain data for clients and families that have accessed the program. The following duties may be handled in conjunction with Funder staff, and Program staff where applicable
DUTIES AND RESPONSIBILITIES
- Verifies, corrects and enters participant information into centralized database;
- Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
- Monitors database reports to assure consistency with hardcopy records and other logs
- Runs regular progress reports, and other reports as required by Program Manager; creates customized reports to support shelter management and to provided other needed information on request
- Coordinates with Case Managers and Intake staff to ensure data intake requirements are met
- Trains staff on database and answers questions relating to the system
- Supports any technical and reporting issues for the Program;
- Assists with program funder audits and monitoring visits;
- Attends conferences and regular meetings with database contractors and Funder staff
- Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
- Exports data and upload to Funder repository as directed
- Other duties as may be required to support the program with database and information system expertise.
ESSENTIAL DUTIES:
- Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
- Monitors accuracy of system reports, verifies database matches hard copy records.
- Creates reports to support Program Manager, shelter management and case managers
- Coordinates with Case Managers and Intake workers to ensure data entry is accurate and timely
- Trains program staff on HMIS, subject matter expert for staff
- Supports any technical and reporting issues for Program; Assists with program funder audits and monitoring visits; Attends conferences and regular meetings with database contractors and Funder
- Exports data and upload to Funder repository monthly
- Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
- Other duties as required (subject to change based on the needs of the organization).
- Occasionally assist with special events and public functions
Qualifications
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
EDUCATION:
- High School Diploma or equivalent
EXPERIENCE:
- 1-year experience operating/maintaining database
PREFERRED QUALIFICATIONS:
- Bachelor's degree preferred
- U.S. Veteran preferred.
- Familiarity with HMIS, Clarity programs
- Experience working with veterans, people in recovery and/or homelessness individuals
- Bilingual preferred (English and Spanish)
Company Details
Administrative And Support Services
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Job Description
We're seeking a highly organized and detail-oriented Virtual Administrative Assistant to join our team. In this role, you'll provide essential administrative support, ensuring seamless operations and enhancing productivity across the organization.
Key Responsibilities:
- Handle email correspondence, prioritize messages, and respond as needed.
- Coordinate and schedule meetings, appointments, and events efficiently.
- Address customer inquiries, provide general support, and ensure a positive experience.
- Organize and maintain digital files and records for easy access and retrieval.
- Perform research tasks and data entry as required, ensuring accuracy and attention to detail.
Assist with other administrative tasks to streamline processes and improve workflow.
Requirements:
- Proven experience as a virtual assistant or in a similar administrative role
- Excellent organizational and time management skills
- Strong communication and customer service abilities
- Proficiency in digital tools and platforms (e.g., email management, scheduling software, file organization systems)
Ability to work independently and collaboratively in a virtual environment
What We Offer:
- Flexible work arrangements and the opportunity to work remotely
- A dynamic and supportive team environment
- Professional growth and development opportunities
If you're a proactive and detail-oriented professional with strong administrative skills, we'd love to hear from you. Apply now to join our team!
Company Details
Customer Service Representative
Posted today
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Job Description
Join our team as a Customer Service Representative, where you'll be the face of our company, providing top-notch service to our valued customers. In this pivotal role, you'll be the first point of contact for customer inquiries, troubleshooting issues, and delivering effective solutions that ensure high customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone, ensuring timely and professional communication.
- Diagnose technical issues and provide clear, actionable solutions to customers.
- Maintain detailed records of customer interactions to improve service quality and track issues.
- Work closely with our technical team to resolve complex customer issues and ensure seamless experiences.
Prioritize customer satisfaction and retention by delivering exceptional service and building positive relationships.
Requirements:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong technical troubleshooting abilities
Experience in customer service or a similar role (preferred)
What We Offer:
- Competitive compensation and growth opportunities
- A collaborative and supportive team environment
- The chance to make a meaningful impact on customer experiences
- Remote work and flexible work hours.
If you're passionate about delivering outstanding service and thrive in a customer-focused role, apply now to join our team!
Company Details
Administrative Assistant
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Job Description
We are seeking a detail-oriented and organized Administrative Assistant to provide support with day-to-day office operations. The ideal candidate will handle a mix of administrative tasks, customer service, data entry, and personal assistant responsibilities to ensure smooth business operations.
Key Responsibilities
- Serve as the first point of contact for clients, customers, and visitors (in-person, phone, and email).
- Perform accurate data entry and maintain company records, files, and databases.
- Provide scheduling support, including calendar management, meeting coordination, and travel arrangements.
- Prepare and edit correspondence, reports, and presentations.
- Assist with customer service inquiries, ensuring a positive client experience.
- Support daily office tasks such as filing, scanning, and document management.
- Handle confidential information with discretion.
- Perform other administrative and personal assistant duties as assigned.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Previous experience in administration, customer service, or data entry is an asset.
- Strong organizational and multitasking skills.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or Google Workspace.
- Ability to work independently and as part of a team.
- Professional attitude, reliability, and attention to detail.