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Junior Software Developer

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Remote $35 - $70 per hour FourthSquare

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Job Description

Full time Permanent

We are a dynamic and innovative tech company committed to pushing the boundaries of software development. Our team is passionate about creating cutting-edge solutions that empower our clients and enhance user experiences. We are looking for a motivated and talented Junior Software Developer to join our team and contribute to exciting projects in a collaborative and supportive environment.

Job Description:

As a Remote Junior Software Developer, you will play a vital role in the development and maintenance of our software applications. This is an excellent opportunity for recent graduates or individuals with some relevant experience looking to grow their skills and knowledge in a fast-paced environment. You will work closely with our Senior Developers and project teams to deliver high-quality software solutions.

Key Responsibilities:

- Assist in the design, development, testing, and deployment of software applications.
- Collaborate with team members to understand project requirements and contribute to technical discussions.
- Write clean, maintainable, and efficient code following best practices and coding standards.
- Conduct debugging and troubleshooting of existing applications to resolve issues.
- Participate in code reviews and provide constructive feedback to peers.
- Stay updated with the latest industry trends and technologies to incorporate into projects.
- Document development processes, code changes, and technical specifications.

Qualifications:

- Familiarity with one or more programming languages (e.g., Java, Python, JavaScript, C#).
- Basic understanding of web development technologies (HTML, CSS, JavaScript frameworks).
- Experience with version control systems, preferably Git.
- Knowledge of databases (SQL, NoSQL) and basic data modeling concepts.
- Strong problem-solving skills and willingness to learn new technologies.
- Excellent communication and collaboration skills.
- Ability to work independently and manage time effectively in a remote work environment.

Preferred Qualifications:

- Experience with Agile methodologies and software development life cycle (SDLC).
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) is a plus.
- Internship or project experience in software development is an advantage.

What We Offer:

- Competitive salary and benefits package.
- Flexible work hours and a fully remote work environment.
- Opportunities for professional development and career growth.
- Supportive team culture that encourages learning and innovation.
- Access to the latest tools and technologies.

We look forward to hearing from you!

Company Details

FourthSquare is a boutique global technology service provider with a focus on providing critical and innovative offerings for enterprise applications, infrastructure and platform, data and analytics, and digital services. We assist companies in every stage of your digital transformation to reach the FourthSquare quadrant. Our services-led approach is tailored to each company's unique needs and helps address your immediate priorities. With decades of experience and the FourthSquare methodology, we have been able to deliver transformational value to clients across various industries. At FourthSquare, customer satisfaction is our top priority. We are committed to being a trusted partner for our clients, with our 24/7/365 availability. Our comprehensive approach ensures that every engagement meets or surpasses expectations.
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Chief Technology Officer

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75062 Irving FourthSquare

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Job Description

Full time Permanent

As the Chief Technology Officer, you will be responsible for overseeing all technical aspects of the company. You will lead our technology development, ensuring that our technology strategy aligns with our business goals. This position requires a strategic thinker with strong leadership skills and a deep understanding of the latest technologies and industry trends.

Key Responsibilities:

- Strategic Leadership: Develop and execute the company’s technology strategy to support business objectives and drive growth.
- Technology Development: Oversee the development and implementation of innovative technology solutions that enhance our products and services.
- Team Management: Build and manage a high-performing technology team, providing mentorship and fostering a culture of innovation and collaboration.
- Stakeholder Collaboration: Collaborate with other executives and stakeholders to align technology initiatives with business goals and ensure successful project execution.
- Risk Management: Identify and mitigate technology-related risks, ensuring compliance with industry standards and regulations.
- Budget Management: Develop and manage the technology budget, ensuring cost-effective technology solutions while maximizing ROI.
- Research & Development: Stay abreast of emerging technologies and industry trends to inform strategic decisions and maintain a competitive edge.
- Vendor Management: Manage relationships with technology vendors and service providers to ensure quality and performance standards are met.

Qualifications:

- Proven experience as a CTO or in a similar leadership role in technology management.
- Strong understanding of technology infrastructure, software development, and product management.
- Exceptional leadership skills with a track record of building and managing effective teams.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Strong analytical and problem-solving abilities.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field. MBA is a plus.

Why Join Us?
- Be part of a forward-thinking company that values innovation and creativity.
- Work remotely with a flexible schedule that promotes work-life balance.
- Competitive salary and benefits package, including health, retirement, and professional development opportunities.

Company Details

FourthSquare is a boutique global technology service provider with a focus on providing critical and innovative offerings for enterprise applications, infrastructure and platform, data and analytics, and digital services. We assist companies in every stage of your digital transformation to reach the FourthSquare quadrant. Our services-led approach is tailored to each company's unique needs and helps address your immediate priorities. With decades of experience and the FourthSquare methodology, we have been able to deliver transformational value to clients across various industries. At FourthSquare, customer satisfaction is our top priority. We are committed to being a trusted partner for our clients, with our 24/7/365 availability. Our comprehensive approach ensures that every engagement meets or surpasses expectations.
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QA Tester

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75062 Irving FourthSquare

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Job Description

Full time Permanent

We are a dynamic and innovative technology company dedicated to delivering high-quality software solutions to our clients. Our team is composed of talented professionals who are passionate about technology and committed to excellence. We are looking for a detail-oriented Remote QA Tester to join our growing team.

Job Description:

As a Remote QA Tester, you will be responsible for ensuring the quality and functionality of our software products. You will work closely with developers and product managers to understand requirements, design test cases, and execute testing procedures. Your role is crucial in identifying bugs and ensuring that our products meet the highest standards of quality before they are launched.

Key Responsibilities:

- Develop, document, and maintain test plans, test cases, and test scripts based on software requirements and design specifications.
- Execute manual and automated tests to validate functionality, performance, and reliability of software applications.
- Identify, report, and track defects using bug tracking systems; collaborate with the development team to resolve issues.
- Perform regression testing and ensure that fixes are implemented correctly.
- Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
- Collaborate with cross-functional teams to understand project requirements and provide feedback on software usability and functionality.
- Continuously improve testing processes and methodologies to enhance product quality and efficiency.

Qualifications:


- Proven experience as a QA Tester or similar role, with a strong understanding of software testing methodologies.
- Familiarity with test automation tools and frameworks (e.g., Selenium, JUnit, TestNG).
- Experience with bug tracking and project management tools (e.g., JIRA, Trello).
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent verbal and written communication skills, with the ability to work effectively in a remote team.
- Knowledge of Agile/Scrum methodologies is a plus.

What We Offer:

- Competitive salary and benefits package.
- Flexible work hours and a remote work environment.
- Opportunities for professional growth and career advancement.
- A supportive and collaborative team culture.

We are an equal opportunity employer and welcome candidates from diverse backgrounds to apply.

Company Details

FourthSquare is a boutique global technology service provider with a focus on providing critical and innovative offerings for enterprise applications, infrastructure and platform, data and analytics, and digital services. We assist companies in every stage of your digital transformation to reach the FourthSquare quadrant. Our services-led approach is tailored to each company's unique needs and helps address your immediate priorities. With decades of experience and the FourthSquare methodology, we have been able to deliver transformational value to clients across various industries. At FourthSquare, customer satisfaction is our top priority. We are committed to being a trusted partner for our clients, with our 24/7/365 availability. Our comprehensive approach ensures that every engagement meets or surpasses expectations.
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Executive assistant

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Remote $38000 - $45000 per year Grand Valley Auto

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Job Description

Full time Temporary

We are seeking a highly organized, proactive, and detail-oriented Remote Executive Assistant to support our executive leadership. This role involves managing schedules, coordinating meetings, handling communications, and ensuring that the executive's day-to-day operations run smoothly. The ideal candidate is tech-savvy, a strong communicator, and capable of working independently in a fast-paced remote environment.

Key Responsibilities
  • Manage and maintain executive calendars, including scheduling meetings, appointments, and travel
  • Coordinate internal and external meetings, including logistics, agendas, and follow-ups
  • Act as a gatekeeper for communications — email, phone, and other correspondence
  • Prepare reports, presentations, and other documents as requested
  • Handle confidential information with discretion and professionalism
  • Conduct research and compile data to support executive decision-making
  • Liaise with internal departments, clients, and stakeholders as needed
  • Manage expense reports, invoices, and light bookkeeping tasks
  • Assist with project management and tracking deadlines or milestones
Qualifications
  • Proven experience as an Executive Assistant, Personal Assistant, or similar role (remote experience preferred)
  • Excellent verbal and written communication skills
  • Proficiency with digital tools (Google Workspace, Microsoft Office, Zoom, Slack, Asana, etc.)
  • Exceptional organizational and time management skills
  • Ability to prioritize and multitask with a high level of accuracy
  • Discretion and confidentiality are essential
  • Bachelor's degree preferred, but not required
Preferred Skills
  • Familiarity with virtual collaboration tools
  • Project management experience
  • Experience supporting C-suite executives
  • Ability to adapt quickly and take initiative
Work Environment
  • 100% remote – must have a reliable internet connection and quiet workspace
  • Flexible hours, but availability during core business hours is required
  • Occasional availability for after-hours meetings across time zones may be requested
Compensation
  • Competitive salary based on experience
  • Health benefits (if full-time)
  • Paid time off and holidays
  • Opportunities for growth and advancement

Company Details

Here at Grand Valley Auto Grand Junction, we aim to deliver a positive and fulfilling dealership experience to all customers who walk through our doors. We strive to make every aspect of buying and owning a car feel easy and inspiring by lending our support through each step of your car-buying process. From helping you pick out the perfect used car, truck or SUV to walking you through the auto financing steps, our team is here to make sure that every part of your next automotive adventure in Grand Junction goes smoothly. Fruita and Clifton's Source for Stellar Service While we're pleased with the extensive selection and variety of our pre-owned inventory, we're prouder of our ability to provide first-rate customer service to drivers from Grand Junction, as well as our neighbors in Fruita and Clifton. The path to your next vehicle isn't always easy, but our team can help simplify the process as much as possible. From assisting with initial research and comparisons to selecting the right financing solution for your budget, we're here to help every step of the way.
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Product Manager

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Remote $45 - $90 per hour FourthSquare

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Job Description

Full time Permanent

We are a forward-thinking technology company specializing in innovative IT solutions that empower businesses to enhance their operations and achieve their goals. Our team is dedicated to delivering exceptional products and services that meet the evolving needs of our clients in a dynamic digital landscape.

Position Overview:

We are seeking an experienced and motivated Remote IT Product Manager to join our growing team. The ideal candidate will have a strong background in IT product management, a passion for technology, and the ability to work collaboratively in a remote environment. You will be responsible for driving the product development lifecycle, from ideation to launch, ensuring that our products meet customer needs and align with our strategic vision.

Key Responsibilities:

- Product Strategy:Define and communicate a clear product vision and strategy that aligns with business objectives and market demands.
- Market Research: Conduct market analysis to identify trends, customer needs, and competitive landscape to inform product development and enhancements.
- Product Development: Collaborate with cross-functional teams, including engineering, design, and marketing, to translate product requirements into actionable tasks and ensure timely delivery.
- User Experience: Advocate for the end-user by gathering feedback, conducting usability testing, and iterating on product features to improve overall user experience.
- Roadmap Management: Develop and maintain a product roadmap that prioritizes features and initiatives based on business goals and customer feedback.
- Stakeholder Communication: Facilitate clear communication between stakeholders, including executive leadership, customers, and team members, to ensure alignment and transparency throughout the product lifecycle.
- Performance Tracking: Monitor product performance metrics and user feedback post-launch, using data to inform future enhancements and drive continuous improvement.

Qualifications:

- 1+ years of experience in IT product management or a similar role within the technology sector.
- Strong understanding of software development methodologies (Agile, Scrum, etc.) and product lifecycle management.
- Proven ability to manage multiple projects simultaneously and meet tight deadlines in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
- Experience with project management tools (e.g., Jira, Trello) and analytics platforms (e.g., Google Analytics, Mixpanel).
- Strong problem-solving skills and a data-driven mindset, with the ability to make informed decisions based on user insights and market trends.

What We Offer:

- Competitive salary and performance-based incentives.
- Flexible remote working environment with a focus on work-life balance.
- Opportunities for professional development and career advancement.
- Collaborative and inclusive company culture that values innovation and creativity.

Company Details

FourthSquare is a boutique global technology service provider with a focus on providing critical and innovative offerings for enterprise applications, infrastructure and platform, data and analytics, and digital services. We assist companies in every stage of your digital transformation to reach the FourthSquare quadrant. Our services-led approach is tailored to each company's unique needs and helps address your immediate priorities. With decades of experience and the FourthSquare methodology, we have been able to deliver transformational value to clients across various industries. At FourthSquare, customer satisfaction is our top priority. We are committed to being a trusted partner for our clients, with our 24/7/365 availability. Our comprehensive approach ensures that every engagement meets or surpasses expectations.
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Customer Service Representative

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10001 New York $40 - $50 per hour Circle Inc

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Job Description

Part Time Permanent

We need a Customer Service Representative (CSR) that serves as the first point of contact for customers, addressing questions and concerns related to a company's products or services through phone, email, or chat. Primary responsibilities include resolving issues, offering product information, processing orders, and ensuring a high level of customer satisfaction through effective communication and problem-solving. Key traits for success in this role include empathy, patience, active listening, and proficiency in customer service tools and software.

Duties / Responsibilities:

  • Communicate with customers via phone or in person to provide information about products and services, process orders, close accounts, or gather details regarding complaints.
  • Maintain accurate records of customer interactions, including inquiries, complaints, comments, and the actions taken to resolve issues.
  • Verify that necessary changes or corrections have been made to effectively resolve customer concerns.
  • Calculate service charges, collect payments or deposits, and coordinate billing arrangements as needed.
  • Escalate unresolved customer issues to the appropriate department for further review and resolution.
  • Analyze insurance policy terms to determine whether specific losses are covered under the policy.
  • Follow up with customers to respond to inquiries, share updates on claim investigations, or communicate planned adjustments.
  • Address customer complaints related to service or billing by facilitating activities such as merchandise exchanges, refunds, or billing corrections.
  • Review and compare disputed items with original orders and invoice records; prepare accurate documentation for returned goods.
  • Gather and evaluate all relevant information to assess the validity of customer complaints and identify potential contributing factors, such as weather-related impacts on utility bills.

Skills / Requirements / Qualifications

  • Active Listening: Fully focusing on what others are saying, taking the time to understand their points, asking relevant questions, and avoiding inappropriate interruptions.
  • Verbal Communication: Clearly and effectively conveying information when speaking with others.
  • Customer Service Orientation: Proactively seeking opportunities to assist and support customers.
  • Persuasion: Influencing others to consider different viewpoints or change their behavior when appropriate.
  • Reading Comprehension: Interpreting and understanding written content in work-related documents.
  • Critical Thinking: Applying logical reasoning to evaluate options, identify strengths and weaknesses, and develop effective solutions.
  • Written Communication: Writing clearly and appropriately based on the needs of the audience.
  • Coordination: Aligning personal actions with those of others to work efficiently and collaboratively.
  • Social Awareness: Recognizing and understanding the emotions and reactions of others.
  • Negotiation: Facilitating discussions to resolve differences and reach mutually beneficial agreements.

Job Zones
Title: Job Zone Two – Some Preparation Needed

Education: These roles typically require a high school diploma.

Related Experience: Some prior work-related experience, knowledge, or skills are usually beneficial. For instance, a teller would gain an advantage from previous experience in customer-facing roles.

Job Training: Positions in this zone generally require a few months to one year of on-the-job training, often working alongside experienced colleagues. Some roles may also be linked to formal apprenticeship programs.

Job Zone Examples: These jobs often focus on applying practical knowledge and interpersonal skills to assist others. Common examples include customer service representatives, retail sales associates, forest firefighters, physical therapist aides, sheet metal workers, and bank tellers.

Company Details

We are looking for a customer Service Representative that plays a key role in supporting customers by providing information, assistance, and solutions related to a company’s products or services. Their primary responsibilities include responding to inquiries, resolving complaints or issues, and ensuring a positive customer experience through clear and effective communication. This role typically involves handling incoming phone calls, emails, or chat messages, maintaining detailed records of customer interactions, and occasionally processing orders or offering product recommendations. Success in this position requires strong communication skills, empathy, and proficiency with customer service tools, as representatives serve as the first point of contact between the company and its customers. Duties / Responsibilities: Communicate with customers via phone or in person to provide information about products or services, process orders, cancel accounts, or gather details related to complaints. Maintain accurate records of customer interactions and transactions, documenting inquiries, complaints, comments, and the actions taken to resolve issues. Verify that appropriate corrections or adjustments have been made to effectively address and resolve customer concerns. Calculate service charges, collect payments or deposits, and coordinate billing arrangements as needed. Escalate unresolved customer complaints to the appropriate departments for further investigation and resolution....
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Desktop Support Engineer

Premium Job New
75062 Irving FourthSquare

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Job Description

Full time Permanent

We are a dynamic and innovative company dedicated to providing top-notch IT support services to our clients. Our team is committed to ensuring our clients' systems run smoothly and efficiently. We are looking for a Remote Desktop Support Engineer to join our growing team and help us maintain our high standards of service.

Job Summary:

As a Remote Desktop Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to clients remotely. You will diagnose and resolve hardware and software issues, assist with network connectivity problems, and ensure overall customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

- Provide remote technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues on client systems.
- Assist clients with network connectivity problems and ensure secure access to systems.
- Document support interactions and maintain accurate records of issues and resolutions.
- Collaborate with other IT professionals to resolve complex technical issues.
- Stay up-to-date with the latest technology trends and software updates to provide effective support.
- Offer training and guidance to clients on the use of software and hardware.
- Monitor and respond to support tickets in a timely manner.
- Maintain a high level of customer satisfaction through effective communication and follow-up.

Qualifications:

- Proven experience as a Desktop Support Engineer or similar role, preferably in a remote setting.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving skills and the ability to troubleshoot technical issues.
- Strong communication skills, both verbal and written.
- Ability to work independently and manage time effectively in a remote work environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Knowledge of networking protocols and security practices is advantageous.

What We Offer:

- Competitive salary and benefits package.
- Flexible work hours and a fully remote work environment.
- Opportunities for professional development and career advancement.
- A supportive and collaborative team culture.

Company Details

FourthSquare is a boutique global technology service provider with a focus on providing critical and innovative offerings for enterprise applications, infrastructure and platform, data and analytics, and digital services. We assist companies in every stage of your digital transformation to reach the FourthSquare quadrant. Our services-led approach is tailored to each company's unique needs and helps address your immediate priorities. With decades of experience and the FourthSquare methodology, we have been able to deliver transformational value to clients across various industries. At FourthSquare, customer satisfaction is our top priority. We are committed to being a trusted partner for our clients, with our 24/7/365 availability. Our comprehensive approach ensures that every engagement meets or surpasses expectations.
Apply Now

Remote Digital Marketing Specialist

Premium Job
Remote $45000 - $89995 per year Lehman Website Design

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Job Description

Full time Permanent
Description

We are seeking a dynamic and highly skilled Remote Digital Marketing Specialist to join our innovative marketing team. As a vital part of our organization, you will play a crucial role in developing and executing comprehensive digital marketing strategies that drive brand awareness, engage customers, and generate leads. This position is perfect for someone who thrives in a fast-paced, remote work environment and is passionate about leveraging data analytics and digital tools to optimize marketing efforts. You will collaborate closely with cross-functional teams, including content creators, designers, and sales professionals, to create effective marketing campaigns that resonate with our target audience. Your expertise in SEO, SEM, social media marketing, email marketing, and content strategy will be essential to our success. This is an exciting opportunity to work with cutting-edge technologies and contribute to a forward-thinking company that values creativity, innovation, and results. If you are a goal-oriented marketer with a proven track record of success in digital marketing, we encourage you to apply and help us shape the future of our brand in the digital landscape.

Responsibilities
  • Develop and implement digital marketing strategies across multiple channels to achieve business objectives.
  • Manage and optimize SEO and SEM campaigns to increase organic and paid traffic to the company website.
  • Create and manage engaging content for various digital platforms, including social media, email, and the company blog.
  • Analyze data from digital marketing campaigns to measure effectiveness, optimize performance, and report on key metrics to stakeholders.
  • Collaborate with the design and content teams to produce visually appealing and compelling marketing materials.
  • Research and stay up-to-date on digital marketing trends, competitor activities, and industry benchmarks to inform strategy adjustments.
  • Engage with customers on social media platforms to foster community and brand loyalty.
Requirements
  • Bachelor's degree in Marketing, Business, or a related field.
  • 3+ years of experience in digital marketing, with a focus on SEO, SEM, and content marketing.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Proficient in using digital marketing tools and platforms, such as Google Analytics, AdWords, and social media management tools.
  • Excellent verbal and written communication skills with a keen eye for detail.
  • Ability to work independently in a remote environment and manage multiple projects simultaneously.
  • Creative thinking and problem-solving skills to develop innovative marketing campaigns.

Company Details

Whether you are a small start-up just getting your feet wet, or a solidified business that has been around forever, we can help you get established and cultivate business or clear the cobwebs and re-energize your brand and marketing goals. Lehman Design can position you for success, perception is reality and presentation is key.
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Remote Social Media Assistant

Premium Job
Remote $32000 - $67000 per year Lehman Website Design

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Job Description

Full time Permanent
Description

We are seeking a passionate and creative Remote Social Media Assistant to join our dynamic team. In this role, you will play a vital part in enhancing our online presence and engaging with our community across various social media platforms. As our Social Media Assistant, you will work closely with our marketing team to develop and implement social media strategies that align with our brand voice and marketing objectives. Your efforts will be instrumental in driving brand awareness, increasing follower engagement, and generating leads. This is an exciting opportunity for individuals who are knowledgeable about social media trends and possess a keen sense of how to communicate effectively in the digital space. You will have the flexibility to work from anywhere while being part of a collaborative and supportive virtual environment. If you have a knack for creating compelling content, a passion for social media, and a desire to contribute to a fast-growing company, we want to hear from you! This role offers opportunities for growth and learning within a fun and innovative company culture, making it an ideal situation for anyone looking to advance their career in social media management.

Responsibilities
  • Assist in the creation and scheduling of engaging social media content across various platforms including Facebook, Instagram, Twitter, and LinkedIn.
  • Monitor social media channels for comments, messages, and mentions, responding promptly and appropriately to enhance community engagement.
  • Conduct research on current trends to inform content creation and ensure our social media presence remains relevant and appealing to our audience.
  • Analyze social media metrics and performance reports to gauge the success of content and suggest improvements or adjustments.
  • Collaborate with the marketing team to align social media strategies with broader marketing campaigns and objectives.
  • Stay updated on industry developments and competitor activities to identify opportunities for enhancing our social media strategy.
  • Assist in the development of visual content, including graphics and videos, ensuring they are aligned with our brand image and messaging.
Requirements
  • Proven experience in social media management or a related field, with a strong portfolio of previous work.
  • Excellent written and verbal communication skills, with a keen eye for detail and brand consistency.
  • Familiarity with social media analytics tools and the ability to interpret data to inform social media strategies.
  • Proficient in using social media platforms, including Facebook, Instagram, Twitter, and LinkedIn, as well as scheduling tools such as Hootsuite or Buffer.
  • Strong organizational skills and the ability to manage multiple projects and deadlines in a fast-paced environment.
  • Creative mindset with the ability to generate innovative ideas for content that resonate with target audiences.
  • A Bachelor’s degree in Marketing, Communications, or a related field is preferred, but relevant experience will also be considered.

Company Details

Whether you are a small start-up just getting your feet wet, or a solidified business that has been around forever, we can help you get established and cultivate business or clear the cobwebs and re-energize your brand and marketing goals. Lehman Design can position you for success, perception is reality and presentation is key.
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Remote Technical Support

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Remote $35000 - $89000 per year Lehman Website Design

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Job Description

Full time Permanent
Description

We are seeking a dedicated and resourceful Remote Technical Support specialist to join our dynamic team. In this role, you will serve as a vital point of contact for our customers, guiding them through technical issues related to our products and services. As a fully remote position, you will have the flexibility to work from your own space while contributing to a collaborative team environment. Your primary responsibility will be to assist customers via various communication channels including email, chat, and phone, ensuring their technical queries are resolved efficiently and effectively. You will need to demonstrate strong problem-solving skills and a deep understanding of our product suite, enabling you to provide accurate solutions in a timely manner. This position is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others overcome technical challenges. Your ability to communicate technical information in a clear and friendly manner will be key to providing exceptional customer experiences. If you are looking to make an impact from the comfort of your home, join us in delivering outstanding support to our valued clients.

Responsibilities
  • Assist customers with technical inquiries and issues via email, chat, and phone.
  • Diagnose and troubleshoot hardware and software problems.
  • Guide users through step-by-step solutions while ensuring they understand the process.
  • Document technical issues and solutions in the support ticket system for future reference.
  • Collaborate with other technical teams to escalate and resolve more complex issues.
  • Provide feedback to product teams on common issues and suggest improvements.
  • Stay updated on product features, enhancements, and best practices to provide the best support.
Requirements
  • Proven experience in a technical support role or customer service position.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Excellent verbal and written communication skills.
  • Ability to work independently and manage time effectively in a remote environment.
  • Familiarity with support ticket systems and remote support tools.
  • Problem-solving skills with a strong attention to detail.
  • Patience and empathy in customer interaction, ensuring a positive experience.

Company Details

Whether you are a small start-up just getting your feet wet, or a solidified business that has been around forever, we can help you get established and cultivate business or clear the cobwebs and re-energize your brand and marketing goals. Lehman Design can position you for success, perception is reality and presentation is key.
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