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We are seeking a reliable Order Processing Specialist to join our retail team, ensuring efficient handling of customer orders from receipt to fulfillment. This role supports our retail operations by managing inventory, coordinating with suppliers and logistics, and maintaining high standards of accuracy to enhance customer satisfaction in a fast-paced e-commerce and store-based environment.

Key Responsibilities:

• Receive, review, and process customer orders via online platforms, phone, or in-store systems, verifying details like pricing, quantities, and shipping information.

• Check inventory levels, allocate stock, and resolve discrepancies to prevent delays or backorders.

• Coordinate with warehouse, shipping carriers, and vendors to prepare orders for dispatch, including generating labels and invoices.

• Update order status in ERP or retail management systems, tracking shipments and handling returns or exchanges.

• Communicate with customers regarding order updates, issues, or promotions to ensure a positive experience.

• Maintain accurate records of transactions, generate reports on order metrics, and assist in inventory audits.

• Ensure compliance with retail regulations, payment processing standards, and data security protocols.

Must-Have Qualifications:

• High school diploma or equivalent; associate’s degree in business, supply chain, or related field preferred.

• At least 1-2 years of experience in order processing, customer service, or retail operations.

• Proficiency in retail software (e.g., Shopify, SAP, or POS systems) and Microsoft Office Suite, especially Excel for data entry.

• Strong attention to detail and accuracy to minimize errors in high-volume processing.

• Basic understanding of inventory management, logistics, and e-commerce fulfillment processes.

• Excellent organizational and multitasking skills to handle peak retail seasons effectively.

• Knowledge of payment processing and data privacy laws (e.g., PCI DSS for credit card handling).

Preferred Qualifications:

• Experience in e-commerce retail or omnichannel environments.

• Certification in supply chain or logistics (e.g., Certified Supply Chain Professional).

• Familiarity with warehouse management systems (WMS) or CRM tools.

What We Offer:

Competitive salary, employee discounts, health benefits, and opportunities for advancement in a dynamic retail setting. Flexible shifts with potential remote options for administrative tasks. Join us to contribute to seamless shopping experiences!

Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. They may often give instructions by phone and besides performing clerical tasks, they also assist in sales.

.Interact with customers to solve issues and questions about products, services, and policies

.Maintain a positive and friendly tone with customers at all times

.Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally

.Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform

.Listen to customer complaints and try to identify the cause of their problem to your best ability

.Identify the appropriate response and strategy to solve customer issues as quickly as possible

.Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary

.Be able to manage large amounts of phone calls, chats, emails, and other communication channels

.Assist customers on placement of orders, refunds, or exchanges

.Ensure customer satisfaction and maintain professional customer support

.Place the customer at the center of the customer service experience

.Handle the responsibilities outlined in the customer service job description

.Exhibit the skills and qualities expected in a customer service representative position

.Address customer inquiries and concerns promptly and accurately

By providing a comprehensive yet clear customer service task and responsibility list in the job description, you’re setting yourself up to find the representative who best fits your needs and standards.

A Live Chat Agent is a customer service pro. They handle real-time inquiries on websites, providing instant support. Their job is to solve problems, answer questions, and enhance customer experience. They're the digital face of a business, crucial for customer satisfaction and retention.

Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.

Responsibilities:

-Handle customer inquiries promptly via live chat.

-Provide accurate, valid, and comprehensive information by using the right methods/tools.

-Identify and assess customers' needs to achieve satisfaction.

-Build sustainable relationships and trust with customer accounts through open and interactive communication.

-Meet personal/customer service team targets and call handling quotas.

Requirements and Skills:

-Proven customer support experience or experience as a client service representative is a plus.

-Strong phone contact handling skills and active listening.

-Familiarity with CRM systems and practices.

-Excellent communication and presentation skills.

-Ability to multi-task, prioritize, and manage time effectively.

-High school degree.

This position offers an opportunity to interact directly with customers, solve problems, and represent our company. If you have a knack for customer service and enjoy helping others, we'd love to hear from you.

A call center operator's primary job is to handle customer inquiries, complaints, and requests via phone and other channels, such as email and chat. Key duties include answering calls, providing information on products and services, processing orders and payments, and troubleshooting issues. They must also accurately record customer data, escalate complex problems when necessary, and maintain a professional and courteous demeanor to ensure customer satisfaction.

Core responsibilities:

-Customer communication: Answer incoming calls, respond to inquiries, and make outgoing calls.

-Information and support: Provide information about company products, services, and policies.

-Problem resolution: Handle customer complaints, troubleshoot issues, and de-escalate tense situations.

-Transaction processing: Take orders, process payments, and handle returns.

-Data management: Accurately record customer information, transaction details, and a summary of interactions in a database or CRM.

-Escalation: Transfer customers to the appropriate department or a more senior team member when issues cannot be resolved at the current level.

Essential skills and qualifications:

-Communication: Excellent verbal communication and active listening skills are crucial.

-Patience and empathy: The ability to remain calm and polite, especially when dealing with upset customers.

-Technical proficiency: Competence with computers, software, and call center equipment.

-Multitasking: The ability to handle multiple tasks simultaneously, such as speaking with a customer while updating a database.

-Product knowledge: A thorough understanding of the company's products and services is often required.

We’re looking for a motivated and customer-focused Remote IT Helpdesk Technician to join our IT support team. In this role, you will provide remote technical assistance to end users, troubleshoot hardware and software issues, and ensure smooth IT operations across the organization. The ideal candidate is detail-oriented, communicates clearly, and enjoys solving technical challenges in a fast-paced environment.

Key Responsibilities

• Respond to and resolve helpdesk tickets via phone, email, or chat.
• Provide remote technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve software, network, and connectivity issues.
• Assist with password resets, account access, and system configurations.
• Install, configure, and update operating systems and common applications.
• Escalate complex issues to Tier 2 or Tier 3 support when necessary.
• Maintain accurate documentation of support requests and resolutions.
• Follow IT policies, security protocols, and data protection standards.
• Support onboarding/offboarding processes for new and departing employees.

Qualifications

• 1–3 years of IT support or helpdesk experience preferred.
• Strong knowledge of Windows, macOS, and/or Linux environments.
• Familiarity with Office 365, Active Directory, VPNs, and remote desktop tools.
• Excellent troubleshooting and communication skills.
• Ability to multitask, prioritize, and work independently in a remote setting.
• CompTIA A+, Network+, or similar certifications are a plus.

We are looking for a talented Software Developer to join our team and contribute to the design, development, and maintenance of high-quality software applications. In this role, you will work closely with cross-functional teams to build scalable solutions, write clean and efficient code, and ensure applications meet both technical and business requirements. The ideal candidate has strong programming skills, problem-solving ability, and a passion for technology.

Key Responsibilities:
• Design, develop, test, and deploy software applications.
• Write clean, maintainable, and efficient code following best practices.
• Collaborate with product managers, designers, and QA teams to deliver features.
• Debug and resolve software defects and performance issues.
• Stay current with emerging technologies and development trends.

Requirements:
• Proficiency in one or more programming languages (e.g., Java, C#, Python, JavaScript).
• Experience with frameworks, databases, and development tools.
• Strong understanding of software development methodologies (Agile/Scrum).
• Good problem-solving skills and attention to detail.
• Ability to work both independently and as part of a team.

We are seeking a highly skilled Software Engineer with strong expertise in Test-Driven Development (TDD) to join our team. In this role, you will be responsible for designing and implementing software solutions with quality built in from the start. You will work closely with product managers, QA engineers, and other developers to deliver reliable, maintainable, and scalable applications while ensuring that automated tests drive the development process.

Key Responsibilities:
• Apply Test-Driven Development (TDD) practices to design, develop, and test software.
• Write and maintain unit, integration, and functional tests to ensure high code quality.
• Collaborate with cross-functional teams to define requirements and deliver features.
• Refactor existing code to improve performance, scalability, and maintainability.
• Ensure continuous integration and delivery pipelines are maintained and effective.
• Mentor team members on best practices in TDD and automated testing.

Requirements:
• Strong experience with Test-Driven Development in professional software projects.
• Proficiency in one or more programming languages (e.g., Java, C#, Python, JavaScript).
• Familiarity with testing frameworks (e.g., JUnit, NUnit, PyTest, Mocha, Jest).
• Experience with CI/CD tools and version control (Git).
• Solid understanding of Agile methodologies and software engineering principles.
• Strong problem-solving, debugging, and collaboration skills.

We are seeking a detail-oriented and customer-focused Live Chat Agent to join our remote support team. In this role, you will provide real-time assistance to customers through online chat and email, ensuring their questions are answered quickly and efficiently. You’ll play a key part in delivering a positive customer experience while maintaining a professional and friendly tone.

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Responsibilities:
• Respond promptly to customer inquiries via live chat, email, and support platforms.
• Assist customers with product information, order status, technical issues, and account inquiries.
• Maintain accurate records of customer interactions using CRM tools.
• Escalate complex issues to the appropriate departments while ensuring timely resolution.
• Follow communication procedures, guidelines, and company policies.
• Provide product feedback and suggestions to improve the customer experience.
• Meet daily performance goals such as response time, resolution rate, and customer satisfaction.
• Maintain a courteous and empathetic attitude with every interaction.

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Requirements:
• High School Diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• 1+ year of experience in customer service, preferably in live chat or email support.
• Excellent written communication and typing skills.
• Strong problem-solving and multitasking abilities.
• Comfortable working independently in a remote environment.
• Proficiency with chat platforms, CRM software, and Microsoft Office Suite.
• Reliable internet connection and quiet workspace.

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Benefits:
• Flexible working hours (remote)
• Paid training and growth opportunities
• Health, dental, and vision insurance
• Performance-based bonuses
• Paid time off and holidays

About The Alias Group
At The Alias Group, we specialize in building outsourced inside-sales teams that help companies accelerate growth. Our data-driven strategies are at the heart of our success — empowering teams to make informed decisions and optimize performance. We are seeking a Remote Data Analyst Specialist to join our analytics team and play a key role in transforming complex data into actionable insights that drive business results.

Objectives of this Role

Collect, clean, and analyze large datasets from multiple sources to support business and sales operations.

Identify patterns, trends, and correlations in data to help guide sales strategy and improve campaign performance.

Develop dashboards, visualizations, and reports that communicate insights to management and cross-functional teams.

Monitor key performance metrics to measure operational efficiency and identify areas for improvement.

Collaborate with leadership to design data models and reporting systems that support decision-making.

Present findings in a clear and concise manner to both technical and non-technical stakeholders.

Ensure data accuracy, integrity, and security across all analytics processes.

Required Skills and Qualifications

Bachelor’s degree in Data Analytics, Statistics, Computer Science, Economics, or a related field (or equivalent professional experience).

Proven experience as a Data Analyst, Business Analyst, or similar analytical role.

Strong proficiency in Excel, SQL, and at least one data visualization tool (e.g., Power BI, Tableau, or Looker).

Experience with CRM and business intelligence platforms (e.g., HubSpot, Salesforce, Google Analytics) preferred.

Excellent problem-solving, analytical thinking, and data interpretation skills.

Strong attention to detail and ability to manage multiple projects in a remote environment.

Effective communication skills with the ability to explain complex data in simple, actionable terms.

What We Offer

Fully remote work environment.

Collaborative and data-focused team culture.

Opportunities for professional growth and learning.

Competitive compensation and benefits package.