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This Tourism job description template is provided as a general guide and example of typical job duties and qualifications for this position.

The main responsibility of a Home worker is to

stay productive and connected by managing time effectively, maintaining clear communication with their team, and minimizing distractions in their remote workspace. This involves creating a structured workday, proactively engaging with colleagues and managers, and ensuring they are reachable during work hours.

Productivity and time management

• Establish a routine: Create a structured work schedule and a dedicated workspace to stay focused and on task.
• Minimize distractions: Actively work to reduce household chores, social media, or other interruptions during work hours.
• Set goals: Plan your day and set clear tasks and goals to stay motivated.
• Take breaks: Schedule regular breaks to rest and recharge to avoid burnout.

Communication and connection

• Communicate proactively: Keep your manager and colleagues informed about your progress, challenges, and availability.
• Use collaboration tools: Become familiar with and use the company's communication and project management tools effectively.
• Be reachable: Ensure you are accessible via phone, chat, or email, just as you would be in an office.
• Ask questions: Don't hesitate to seek clarification on tasks when needed.

Self-management and safety

• Take care of your equipment: Ensure your equipment is working properly and report any issues to your employer immediately.
• Follow company procedures: Adhere to any specific company policies for remote work, such as checking in regularly.
• Manage your time: Be responsible for managing your own working hours and setting clear boundaries for when your workday ends. 
  

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

Abcepta, Inc. is a trusted provider of high-quality antibodies and research reagents, serving scientists and institutions across the globe. We are committed to excellence, innovation, and customer satisfaction. As our operations expand, we are seeking a detail-oriented and proactive Virtual Assistant to support our team remotely and help streamline daily administrative functions.