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We are looking for an experienced Senior administrative assistant to join our team. You will perform a variety of administrative tasks, including managing phones and emails, scheduling appointments and planning meetings.

For this position, you should be able to use your organizational skills to manage your office space and your time, as you will collaborate with clients and colleagues in a fast-paced environment. You should also have excellent verbal and written communication skills.

Ultimately, you should be able to support our senior managers and ensure our day-to-day office operations run smoothly.

• Support senior managers and executives with daily clerical tasks
• Plan meetings and take detailed minutes
• Answer phone calls, provide information to callers or connect callers to appropriate people
• Schedule appointments and update calendar
• Make travel arrangements and reservations for senior managers
• Compose and type regular correspondence, like invitations and informative material
• Develop and maintain a filing system
• Create spreadsheets and presentations
• Provide statistical and budget reports
• Greet and provide general support to visitors
• Develop, implement and improve office policies and procedures

• Proven work experience as a senior administrative assistant, virtual assistant or executive administrative assistant
• In-depth understanding of office management and daily operations
• Hands on experience with MS Office
• Working knowledge of office equipment, like printers and fax machines
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• High School degree; additional qualification as a personal assistant or secretary will be a plus

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Data Analytics Assistant (Remote)

Company: Earnest Express LLC

Location: Remote (Work From Home)

Employment Type: Full-Time / Part-Time

About Earnest Express LLC:

Earnest Express LLC is a dependable logistics and freight delivery company focused on excellence, innovation, and reliability. We are dedicated to using technology and data-driven solutions to improve operational efficiency, delivery accuracy, and customer satisfaction. As we expand, we are looking for a skilled Data Analytics Assistant to help support our logistics data team remotely.

Position Summary:

The Data Analytics Assistant will support the company’s analytical and reporting needs by organizing data, creating visual reports, and identifying operational trends. This role is ideal for someone who enjoys working with numbers, has an analytical mindset, and wants to grow within the logistics and operations industry.

Key Responsibilities:

• Collect, organize, and analyze data from logistics, tracking, and customer systems.
• Create charts, dashboards, and summaries to support management decision-making.
• Track performance indicators such as delivery times, customer satisfaction, and cost efficiency.
• Maintain accuracy and consistency of operational data across multiple sources.
• Assist with preparing monthly and weekly reports for management review.
• Identify trends and provide insights to help improve delivery operations.
• Collaborate with cross-functional teams to implement data-driven improvements

Required Skills & Qualifications:

• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, Google Sheets, or similar data tools.
• Familiarity with visualization software such as Power BI, Google Data Studio, or Tableau (preferred).
• Basic understanding of data structures, formulas, and pivot tables.
• High attention to detail and accuracy in reporting.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote environment.
  

Experience Requirements:

• 1–2 years of experience in data analysis, reporting, or administrative support preferred.
• Prior experience in logistics, transportation, or e-commerce analytics is a plus.
• Remote work experience and comfort using online collaboration tools (Zoom, Slack, etc.) preferred.

Education Requirements:

• Associate’s or Bachelor’s degree in Data Analytics, Business, Statistics, Computer Science, or a related field (preferred).
• Certifications in Excel, Data Analytics, or Reporting tools are an added advantage.

Work Schedule & Benefits:

• Remote and flexible working hours.
• Training and career growth opportunities in data analytics.
• Competitive pay with performance-based bonuses.
• Collaborative remote work culture.

Data Entry Specialist (Remote)

Company: Earnest Express LLC

Location: Remote (Work From Home)

Employment Type: Full-Time / Part-Time

About Earnest Express LLC:

Earnest Express LLC is a growing logistics and delivery company committed to excellence in every mile. We specialize in freight management, order coordination, and customer satisfaction. Our remote team ensures that every shipment, document, and data record is handled accurately and efficiently to support seamless delivery operations.

Position Summary:

The Data Entry Specialist plays a vital role in maintaining accurate company records and ensuring that logistics, shipment, and client information is properly documented across all systems. This position is ideal for individuals who are detail-oriented, reliable, and comfortable working independently in a remote environment. lol

Key Responsibilities:

• Enter, verify, and update shipment, delivery, and client information into company databases.
• Ensure accuracy and consistency of logistics and operational data.
• Review digital documents such as invoices, bills of lading, and delivery receipts for accuracy.
• Communicate with team members to confirm or clarify shipment and customer details.
• Maintain confidentiality and security of all company and client data.
• Generate reports and summaries as required by supervisors or management.
• Support other departments by providing up-to-date records and data insights.

Required Skills & Qualifications:

• Strong attention to detail and accuracy in data processing.
• Proficient in Microsoft Office (Word, Excel) and Google Workspace tools.
• Experience using data entry software or CRM/logistics systems preferred.
• Excellent typing speed (minimum 45 WPM recommended).
• Reliable internet connection and ability to meet deadlines.
• Strong communication and time management skills.

Experience Requirements:

• 1+ year of experience in data entry, administrative support, or logistics operations preferred.
• Prior experience working remotely or in a fast-paced digital environment is an advantage.
  

Education Requirements:

• High school diploma or equivalent (required).
• Associate’s degree or certification in Office Administration, Business, or a related field (preferred).

Work Schedule & Benefits:

• Flexible remote working hours.
• Paid training and growth opportunities.
• Supportive virtual team environment.
• Performance-based bonuses and advancement potential.

Freight Tracking Specialist (Remote)

Company: Earnest Express LLC

Location: Remote (Work From Home)

Employment Type: Full-Time / Part-Time

About Earnest Express LLC:

Earnest Express LLC is a trusted logistics and delivery company focused on providing efficient, secure, and timely freight transportation solutions. We pride ourselves on maintaining strong communication, reliable tracking systems, and exceptional customer satisfaction. Our team works with precision and professionalism to ensure every shipment is delivered successfully, every time.

Position Summary:

The Freight Tracking Specialist is responsible for monitoring shipments, updating clients and carriers, and ensuring smooth freight movement from pickup to delivery. This remote position requires attention to detail, excellent communication skills, and the ability to manage multiple shipments simultaneously while maintaining accurate and timely records.

Key Responsibilities:

• Monitor and track daily freight movements using company systems and carrier portals.
• Communicate shipment status updates to clients, dispatchers, and management teams.
• Proactively identify and resolve delivery delays or discrepancies.
• Maintain detailed logs and documentation of freight locations, delivery confirmations, and exceptions.
• Collaborate with drivers, brokers, and warehouse personnel to ensure on-time deliveries.
• Provide clear and professional updates via phone, email, and chat.
• Generate performance and tracking reports as required by management.
• Support process improvements to enhance tracking accuracy and operational efficiency.
  

Required Skills & Qualifications:

• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with logistics software, GPS tracking platforms, and Microsoft Excel or Google Sheets.
• Attention to detail with the ability to analyze data and recognize shipment trends.
• Customer-focused attitude and professional phone/email etiquette.
• Ability to remain calm and problem-solve in fast-paced or high-pressure situations.

Experience Requirements:

• 1–3 years of experience in logistics, dispatch, or freight tracking (preferred).
• Previous experience in remote operations or customer support is a plus.
• Familiarity with TMS (Transportation Management Systems) or freight brokerage platforms is beneficial.
  

Education Requirements:

• High school diploma or equivalent (required).
• Associate’s or Bachelor’s degree in Logistics, Business Administration, or a related field (preferred).

Work Schedule & Benefits:

• Flexible remote schedule with performance-based incentives.
• Paid training and development opportunities.
• Growth potential within Earnest Express LLC’s logistics network.
• Supportive, collaborative remote work environment.
  

Earnest Express LLC – Job Description (Remote Position)

Job Title:

Position Name (e.g., Remote Logistics Coordinator)

Remote (Work from Home)

Employment Type:

Full-Time / Part-Time / Contract

About Earnest Express LLC:

Earnest Express LLC is a leading logistics and delivery service company dedicated to fast, reliable, and professional transportation solutions. We believe in teamwork, integrity, and innovation to keep every delivery on time and every client satisfied.

Job Responsibilities:

• Coordinate daily operations related to shipments, deliveries, and client communication.
• Maintain detailed logs of orders, routes, and customer interactions.
• Communicate promptly with clients, drivers, and partner teams to resolve issues.
• Use company software and digital tools to manage workflow and data entry.
• Ensure compliance with Earnest Express LLC’s quality and service standards.
• Prepare reports, track progress, and support management in operational decision-making.
• Contribute to continuous process improvements and efficiency initiatives.

Required Skills:

• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Proficiency in using digital tools such as Microsoft Office, Google Workspace, and CRM systems.
• Ability to multitask and prioritize tasks in a fast-paced remote environment.
• Detail-oriented and capable of maintaining accuracy under pressure.
• Problem-solving mindset with a customer-first attitude.
  

Work Experience:

• 1–3 years of relevant experience in logistics, operations, customer service, or administration (depending on the position).
• Prior remote work experience is an advantage but not mandatory.
• Experience using dispatch, CRM, or logistics management software is a plus.
  

Education Requirements:

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Business Administration, Logistics, Communication, or related field preferred.

Benefits:

• Remote and flexible work schedule.
• Growth and training opportunities within the company.
• Performance-based incentives and bonuses.
• Supportive team environment with ongoing mentorship.
  

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

We're seeking for a skilled multitasker with great communication skills and a positive mindset. Candidates must be able to support management and all visitors to the company by performing office duties, providing polite and professional assistance via the phone, mail, and e-mail, arranging reservations or travel arrangements, and overall being a helpful and cheerful presence at work.

To be effective as an administrative assistant, individuals must be professional, pleasant, attentive, and accurate. They should constantly be prepared and responsive, willing to face each issue head on. Administrative assistants must be proficient in both verbal and writing communication, as well as with computers and other common office responsibilities. Most essential, administrative assistants should really want to help others.

Administrative Assistant Responsibilities:

Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
Greet and assist visitors.
Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
Providing real-time scheduling support by booking appointments and preventing conflicts.
Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
Screening phone calls and routing callers to the appropriate party.
Maintain polite and professional communication via phone, e-mail, and mail.
Anticipate the needs of others in order to ensure their seamless and positive experience.

Administrative Assistant Requirements:

Excellent computer skills, especially typing.
Attention to detail.
Multilingual may be preferred or required.
Desire to be proactive and create a positive experience for others.
Associate’s Degree in a related field.
Prior administrative experience.

We are looking for a highly organized and detail-oriented Reconciliation Clerk to join our team. This worker will be responsible for ensuring that financial records and transactions are accurate and comprehensive. If you are interested in money and have a good eye for detail, this is the opportunity for you.

Reconcilement Clerk Responsibilities & Duties

Prepare and maintain detailed records and reports
Assist with month-end close processes
Communicate effectively with stakeholders to resolve any issues
Stay up-to-date with current financial regulations and laws
Perform daily reconciliation of accounts to ensure accuracy of financial records
Identify and resolve discrepancies in a timely manner

Reconcilement Clerk Qualifications & Skills

Excellent attention to detail and problem-solving skills
Ability to work independently and as part of a team
Proficient in Microsoft Excel and other financial software
Bachelor's degree in finance, accounting, or related field
2+ years of experience in reconcilement or related role
Strong knowledge of accounting principles and financial regulations