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We are seeking a reliable and detail-oriented Payment Representative to join our team. The ideal candidate will be responsible for processing payments, managing billing inquiries, and maintaining accurate financial records. This role requires strong communication skills, excellent attention to detail, and a high level of professionalism.

• Process incoming and outgoing payments accurately and on time
• Manage client billing and payment inquiries via email, phone, or messaging
• Verify transaction information and resolve discrepancies
• Maintain accurate financial records and payment logs
• Assist with account reconciliation and reporting
• Communicate payment status updates to clients and internal departments
• Ensure compliance with company policies and financial regulations
• Provide excellent customer service and support

• High school diploma or equivalent (Associate or Bachelor’s degree preferred)
• Experience in payment processing, billing, customer service, or accounting
• Strong numerical and data-entry skills
• Excellent communication and problem-solving abilities
• High level of integrity and confidentiality
• Proficiency with Microsoft Office (Excel, Word) and basic financial software
• Ability to work independently and meet deadlines

• Experience with bookkeeping or basic accounting
• Familiarity with payment platforms (PayPal, Stripe, QuickBooks, etc.)
• Prior remote work experience (for remote positions)

• Competitive salary
• Weekly/bi-weekly pay
• Flexible working hours
• Remote/hybrid work options
• Career growth opportunities

Position Overview

We’re seeking a Data Entry Clerk to support our logistics operations by maintaining accurate and up-to-date records. This is a fully remote, entry-level position, ideal for individuals who are organized, tech-savvy, and have an eye for detail. Training will be provided.

Key Responsibilities

• Enter and update shipment, order, and customer information into company systems.
• Verify and cross-check data for accuracy and completeness.
• Maintain organized digital files and documentation.
• Assist in generating reports and tracking logistics data.
• Communicate with the customer service and operations teams to resolve discrepancies.
• Handle sensitive information with confidentiality and care.

Qualifications

• Strong attention to detail and accuracy.
• Basic computer and typing skills (minimum 35 WPM preferred).
• Proficiency in Microsoft Office, Google Sheets, or similar tools.
• Ability to work independently and manage time effectively.
• Excellent communication and organizational skills.
• Must be 18+ and legally authorized to work in the U.S. or Canada.
• No prior experience in logistics required — full training provided.

Why Work With Us

• Competitive pay: $25–$30 per hour.
• Flexible schedule and fully remote work environment.
• Entry-level friendly — we’ll train you!
• Supportive, growth-oriented team.
• Opportunities to advance within the company.

How to Apply

If you’re dependable, detail-driven, and looking for a flexible remote opportunity, we’d love to hear from you!

Apply today to join the Enoch Logistics team and start your career in logistics and data management.

Company Specialization:

Inbound & Outbound Communication – Manage phone calls, emails, live chat, and social media inquiries with professionalism and efficiency; maintain accurate interaction records and response protocols.

Order & Shipment Support – Facilitate seamless order processing, real-time tracking, delivery coordination, and address modifications; resolve shipment delays, damages, and returns with urgency and precision.

Problem Resolution – Analyze customer concerns, determine underlying issues, and deliver effective solutions; conduct thorough follow-ups to ensure satisfaction while documenting resolution protocols.

Account Management – Maintain current customer profiles, process billing queries, and handle credit-note transactions within our integrated ERP platform.

Process Improvement – Drive operational excellence by recommending service enhancements, contributing to knowledge-base development, and providing actionable feedback to operations teams.

Performance Metrics – Consistently achieve KPI benchmarks including average handling time, first-call resolution rates, customer satisfaction scores, and SLA adherence.

Team Collaboration – Partner with logistics, finance, and IT departments to address cross-functional challenges; actively engage in daily briefings and professional development sessions.

Required Qualifications & Skills

Experience: 1-2 years in customer service within logistics, e-commerce, or related sectors (exceptional recent graduates with proven communication abilities encouraged to apply).

Technical: Advanced proficiency in CRM platforms (Salesforce, HubSpot), ticketing systems, and Microsoft Office Suite; foundational understanding of logistics operations preferred.

Language: Excellent English communication skills (verbal & written); proficiency in additional Nigerian languages highly valued.

Soft Skills: Exceptional active listening, empathy, analytical thinking, and conflict management capabilities; composed under pressure with collaborative team dynamics.

What We Offer

Competitive compensation package with quarterly performance incentives.

Comprehensive health, dental, and vision coverage.

Robust onboarding program and continuous professional development opportunities.

Dynamic, growth-focused workplace culture with transparent advancement pathways.

With the Diamonds Direct Front Office Receptionist, we are looking for a RHINO that will provide a luxurious experience from the very first interaction with our customers. After all, our customer experience is what sets us apart from our competitors.

What sets us apart?

• Investment in your career development
• Empowering you to take control of YOUR own career path within Diamonds Direct
• Exposure to all other departments within our organization
• A family-oriented culture unlike any other
• Encouraging environment that promotes teamwork and furthering education within the jewelry industry

What does it take to be a Front Desk Professional?

• Always keeping the customer first and providing top notch, luxurious experience
• The ability to build long-term relationships with your customers (Once a Diamonds Direct customer, we hope for them to remain a customer for LIFE)
• Well organized and a keen eye for detail
• Ability to multi-task
• Professional demeanor and appearance
• A natural talent for customer service
• Ability to maintain composure in a high pressure, fast-paced environment

Requirements

• Previous customer service/front desk experience
• Experience in a luxury retail environment
• Excellent oral communication skills
• Proficient computer skills
• Must be able to work Saturdays

We are looking to hire an Office Manager to join our team! You will be responsible for overseeing the administrative activities of the organization.

Responsibilities:

• Manage records and information
• Plan and maintain work facilities
• Provide administrative assistance to management team
• Encourage and improve cross-department internal communication
• Perform other office tasks (replenish office supplies, distribute mail, custodial duties, etc.)

Qualifications:

• Previous experience in administrative services or other related fields
• Ability to prioritize and multi-task
• Strong organizational skills
• Deadline and detail-oriented
• Strong leadership qualities

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Our company is currently seeking an Account Receivable Clerk to join our team! You will be responsible for preparing and examining financial records for our company.

Responsibilities:

• Obtain primary financial data for accounting records
• Compute and record numerical data
• Check the accuracy of business transactions
• Perform data entry and administrative duties

Qualifications:

• Previous experience in accounting, finance, or other related fields
• Fundamental knowledge of GAAP
• Ability to prioritize and multitask
• Strong organizational skills
• Deadline and detail-oriented

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We are seeking a Virtual Assistant to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

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We are seeking an Administration Assistant to join our team! You will perform clerical and administrative functions in order to drive company success.

Responsibilities:

• Draft correspondences and other formal documents
• Plan and schedule appointments and events
• Greet and assist onsite guests
• Answer inbound telephone calls
• Develop and implement organized filing systems
• Perform all other office tasks

Qualifications:

• Previous experience in office administration or other related fields
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong organizational skills

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We are seeking to add a Data Entry Clerk to our team! You will be responsible for accurate data entry, file maintenance, and record keeping.

Responsibilities:

• Enter variety of data using current technology
• Prepare and sort documents for data entry
• Create and maintain logs for tracking purposes
• Review and enter data updates in the systems
• Review discrepancies in data received
• Advise supervisor of issues related to data

Qualifications:

• Previous experience in data entry or other related fields
• Excellent typing skills
• Strong organizational skills
• Deadline and detail-oriented

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