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IBM is seeking a dedicated Customer Service Representative to join our remote support team. In this fully remote position, you'll be the first point of contact for our customers, providing exceptional service and technical guidance across IBM's suite of products and solutions.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshoot technical issues and provide solutions for IBM products and services
• Document customer interactions and maintain accurate records in CRM systems
• Escalate complex issues to appropriate teams when necessary
• Build strong customer relationships and ensure high satisfaction scores
• Collaborate with remote team members to resolve customer concerns

• High school diploma required; Associate's or Bachelor's degree preferred
• 2+ years of customer service experience, preferably in a technology environment
• Strong communication skills with the ability to explain technical concepts clearly
• Proficiency with CRM software and Microsoft Office Suite
• Comfortable working independently in a remote environment
• Reliable high-speed internet connection and dedicated home workspace

• Competitive salary and benefits package
• 100% remote work flexibility
• Professional development opportunities
• Collaborative team culture
• IBM employee perks and programs

We are seeking a dynamic Marketing Coordinator to support marketing campaigns, initiatives, and projects remotely. This role is ideal for an organized, creative individual who enjoys managing multiple projects and collaborating with cross-functional teams to drive brand visibility and engagement.

Responsibilities:
•Assist in planning, executing, and monitoring marketing campaigns.
•Manage content creation, social media scheduling, and email marketing campaigns.
•Conduct market research and competitor analysis to support strategy.
•Coordinate events, webinars, and promotional activities.
•Track campaign performance using analytics tools and report results.
•Collaborate with design, sales, and product teams to ensure cohesive messaging.
•Maintain marketing calendars and ensure timely delivery of campaigns.

Requirements:
•Proven experience as a Marketing Coordinator, Marketing Assistant, or similar role.
•Strong written and verbal communication skills.
•Familiarity with marketing tools (HubSpot, Mailchimp, Hootsuite, Google Analytics).
•Creative, detail-oriented, and organized.
•Ability to work independently in a remote environment.

Benefits:
•Fully remote position with flexible hours.
•Exposure to diverse marketing channels and campaigns.
•Opportunity to grow into senior marketing or management roles.

We are looking for a proactive Account Manager to join our team remotely. The Account Manager will serve as the primary point of contact for assigned clients, ensuring satisfaction, managing relationships, and driving revenue growth. This position is ideal for someone with excellent interpersonal skills who enjoys solving problems and delivering results.

Responsibilities:
•Maintain and strengthen relationships with existing clients.
•Act as the primary liaison between clients and internal teams.
•Monitor client performance, address concerns, and provide solutions.
•Identify opportunities for upselling and cross-selling services.
•Prepare reports on account status, performance metrics, and growth opportunities.
•Collaborate with marketing, sales, and support teams to align strategies.
•Ensure contracts, renewals, and client agreements are managed efficiently.

Requirements:
•Proven experience as an Account Manager, Client Services Manager, or similar role.
•Strong communication, negotiation, and relationship-building skills.
•Familiarity with CRM software (Salesforce, HubSpot, Zoho, etc.).
•Ability to manage multiple accounts and meet deadlines in a remote environment.
•Problem-solving mindset and attention to detail.

Benefits:
•Fully remote position with flexible working hours.
•Career growth opportunities into senior account management or client success roles.
•Collaborative and supportive team environment.

We are seeking a highly analytical and detail-oriented Business Analyst to join our remote team. The Business Analyst will play a key role in assessing business processes, gathering requirements, and providing actionable insights to improve efficiency and drive business growth. This role is ideal for someone who enjoys solving complex problems, analyzing data, and translating business needs into effective solutions.

Responsibilities:
•Gather and document business requirements by working closely with stakeholders.
•Analyze business processes, identify gaps, and recommend improvements.
•Develop reports, dashboards, and presentations to communicate findings and insights.
•Collaborate with IT and development teams to implement solutions.
•Conduct market research and competitive analysis to inform strategic decisions.
•Monitor key performance indicators (KPIs) and provide actionable recommendations.
•Support project management efforts by defining scope, deliverables, and success metrics.

Requirements:
•Proven experience as a Business Analyst or similar role.
•Strong analytical, problem-solving, and critical-thinking skills.
•Proficiency with data analysis tools (Excel, SQL, Power BI, Tableau, or similar).
•Excellent written and verbal communication skills.
•Ability to work independently in a remote environment.
•Experience in project management or familiarity with agile methodologies is a plus.

Benefits:
•Fully remote role with flexible working hours.
•Opportunity to work on diverse business projects across multiple industries.
•Professional development and career advancement opportunities.

We are hiring a Customer Success Manager (CSM) to support and nurture our client relationships. The CSM ensures customer satisfaction, drives product adoption, and helps clients achieve their business goals. This remote role is perfect for someone passionate about customer experience and relationship management.

Responsibilities:
•Onboard new clients and provide training to maximize product adoption.
•Act as the primary point of contact for customer inquiries and support needs.
•Monitor client usage, satisfaction, and feedback to identify opportunities for improvement.
•Collaborate with sales, marketing, and product teams to address customer needs.
•Develop and maintain strong client relationships to drive retention and upsell opportunities.
•Prepare reports on account health, usage metrics, and overall customer satisfaction.

Requirements:
•Proven experience in customer success, account management, or client services.
•Strong interpersonal, communication, and problem-solving skills.
•Familiarity with CRM tools such as Salesforce, HubSpot, or Gainsight.
•Ability to work independently and manage multiple accounts remotely.
•Detail-oriented with strong organizational skills.

Benefits:
•Fully remote position with flexible hours.
•Opportunity to develop a career in customer success and management.
•Work with a collaborative, supportive team.

We are seeking a meticulous Quality Assurance Analyst to join our remote team. This role is essential for ensuring the quality, functionality, and reliability of our software products. The QA Analyst will design, execute, and maintain test plans to identify bugs and ensure product performance meets company standards.

Responsibilities:
•Develop and execute test plans, test cases, and test scripts.
•Perform functional, regression, and performance testing of software applications.
•Identify, document, and track bugs using tools like Jira, Bugzilla, or Trello.
•Collaborate with developers to troubleshoot issues and implement fixes.
•Monitor software performance and provide feedback for continuous improvement.
•Ensure compliance with quality standards and industry best practices.
•Maintain up-to-date knowledge of QA methodologies, trends, and tools.

Requirements:
•Proven experience as a QA Analyst or in software testing.
•Knowledge of QA methodologies, tools, and processes.
•Strong analytical, problem-solving, and attention-to-detail skills.
•Familiarity with test automation tools is a plus.
•Excellent communication and collaboration skills.
•Ability to work independently in a remote environment.

Benefits:
•Fully remote position with flexible hours.
•Opportunity to work on diverse software projects.
•Professional growth and development within the QA field.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, providing exceptional service and support through various channels, including phone, email, and live chat. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless customer experience. This position is perfect for individuals who are passionate about helping others and thrive in a fast-paced environment. You will play a crucial role in creating positive interactions that enhance customer loyalty and satisfaction. Our ideal candidate is a team player with a strong commitment to service excellence, capable of adapting to various customer needs and working collaboratively with our team to enhance service delivery. A commitment to continuous improvement and personal growth is essential, as we prioritize ongoing training and development for our team members. If you’re ready to take on a challenging yet rewarding role that lets you make a real difference in our customers' lives, we encourage you to apply and join our vibrant customer service team.

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and efficiently.
• Assist customers with product selection, order processing, and any concerns they may have regarding their purchases.
• Maintain in-depth product knowledge to provide accurate information and support to customers.
• Handle customer complaints and feedback professionally, ensuring a positive resolution in a timely manner.
• Document customer interactions and transactions accurately in our customer relationship management (CRM) system.
• Collaborate with team members and various departments to enhance service delivery and streamline processes.
• Participate in training sessions and workshops to improve personal skill sets and contribute to team growth.

• High school diploma or equivalent; further education in customer service or related field is a plus.
• Proven experience in customer service or a similar role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills with a focus on professional and courteous interaction.
• Strong problem-solving skills, capable of handling challenges and providing effective solutions.
• Proficiency in using computers and customer support software; familiarity with CRM systems is advantageous.
• Ability to multitask effectively, manage time efficiently, and prioritize workload under pressure.
• A customer-oriented mindset with a passion for providing outstanding service.

We are seeking a detail-oriented and motivated Payroll Specialist to join our dynamic team. In this role, you will be responsible for managing the end-to-end payroll processes, ensuring accurate and timely compensation for all employees. Your expertise will contribute to maintaining compliance with applicable labor laws and payroll regulations. As a Payroll Specialist, you will focus on processing payroll for multiple employee categories, including full-time, part-time, and contractual employees. You will work closely with the Human Resources department to manage payroll discrepancies, resolve any issues that arise, and ensure that all payroll-related data is input accurately. Your role will also require you to maintain employee records and ensure that all payroll changes are recorded correctly, in addition to being responsible for generating reports on payroll totals, tax liabilities, and other payroll-related metrics. The ideal candidate will have a strong analytical mindset and excellent organizational skills, ensuring that the payroll process runs smoothly and efficiently. We value professionalism and discretion when handling sensitive information, so a commitment to confidentiality is essential. If you are passionate about payroll and meet the criteria outlined below, we would love to hear from you.

• Process payroll for all employees in a timely and accurate manner.
• Ensure compliance with federal, state, and local payroll regulations and tax laws.
• Maintain accurate employee records related to payroll, including pay rates and deductions.
• Manage payroll discrepancies, including investigations and resolutions.
• Compile and submit payroll-related reports to management and government agencies as required.
• Conduct regular audits of payroll information and resolve any discrepancies or issues found.
• Collaborate with HR to ensure accurate onboarding and offboarding of employees regarding compensation.

• Bachelor's degree in Accounting, Finance, Human Resources, or a related field.
• Proven experience in payroll processing and a strong understanding of payroll regulations.
• Familiarity with payroll software and systems, such as ADP, Paychex, or similar.
• Exceptional attention to detail and strong analytical skills.
• Ability to handle sensitive information and maintain confidentiality.
• Excellent organizational and time management skills to meet deadlines.
• Strong communication skills, both written and verbal, to coordinate with various departments.

We are hiring a motivated Sales Development Representative (SDR) to join our growing sales team. The SDR plays a crucial role in driving business growth by generating leads, qualifying prospects, and supporting the sales pipeline. This remote role is perfect for someone who enjoys outreach, client interaction, and working in a fast-paced environment.

Responsibilities:
•Identify and research potential clients and key decision-makers.
•Conduct outreach via email, phone, and social media to generate qualified leads.
•Maintain and update CRM systems such as Salesforce, HubSpot, or Zoho.
•Collaborate with account executives and marketing to ensure alignment on strategies.
•Track metrics and analyze the effectiveness of outreach campaigns.
•Prepare reports on lead generation, sales performance, and opportunities.

Requirements:
•Proven experience in sales, lead generation, or business development.
•Excellent communication, negotiation, and presentation skills.
•Strong organizational and time-management skills.
•Ability to work independently in a remote environment.
•Familiarity with CRM tools and sales automation software.
•Self-motivated, results-driven, and comfortable with performance targets.

Benefits:
•Fully remote role with flexible working hours.
•Training and mentoring provided to enhance sales skills.
•Opportunity for career growth into senior sales and account management roles.