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The Chat Representative is responsible for providing exceptional customer support through live chat and messaging platforms. The role focuses on assisting customers with inquiries, resolving issues, and ensuring a positive experience with the company’s products and services.

• Respond promptly to customer inquiries via live chat, email, or messaging systems.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints or issues efficiently and professionally.
• Escalate complex cases to appropriate departments when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Keep records of customer interactions and update customer information in the system.
• Meet performance goals such as response time, customer satisfaction, and productivity targets.
• Collaborate with team members and report recurring issues to improve service quality.

• High school diploma or equivalent (Associate or Bachelor’s degree preferred).
• Strong written communication and multitasking skills.
• Previous experience in customer service or chat support is an asset.
• Ability to work independently and in a team-oriented environment.
• Proficiency in using chat platforms, CRM systems, and basic computer applications.
• Reliable internet connection and professional workspace for remote work.

• Training rate: $25 per hour
• Regular rate: $35 per hour
• Hours: Flexible; full-time and part-time positions available (up to 40 hours/week)

• PLEASE READ CAREFULLY:

DUTIES:

• Scheduling meetings, appointments and other important events
• Making travel arrangements, including booking flights, car service and hotel rooms
• Managing emails, screening calls and opening mail
• Taking notes at meetings and during conference calls
• Preparing reports and presentations
• Organizing office assets, such as files and project data
• Helping with personal shopping at the store

PLEASE NOTE:

Your quick task might require you paying with your money for personal shopping but be rest assured Columbus Technical College will reimburse with interest after receipt is provided this does not affect your salary.

Personal Assistants can assist with completing simple errands or corresponding with clients. A successful Personal Assistant typically possesses soft skills, such as verbal communication, technical ability and knowledge of the employer’s field or industry.

Personal Assistants typically report directly to the individual they support, such as a senior executive, manager or private employer. Their role is to provide personalized administrative support, so their reporting line is usually one-on-one rather than through a larger team structure.

Job Description:

As a Remote SAP FICO Consultant, you will play a crucial role in implementing and optimizing SAP Financial Accounting (FI) and Controlling (CO) modules for our clients. You will work closely with stakeholders to understand their business requirements, configure the SAP system, and ensure that the financial processes align with industry best practices. This is an excellent opportunity for someone with a strong background in finance and SAP to make a significant impact on our clients' operations.

Key Responsibilities:

- Collaborate with clients to gather and analyze business requirements related to financial processes.
- Configure and customize SAP FI/CO modules to meet client's specific needs and requirements.
- Provide expertise in financial accounting, controlling, and reporting processes.
- Conduct system testing and user acceptance testing (UAT) to ensure the functionality meets business needs.
- Develop and deliver training sessions for end-users to facilitate a smooth transition to the new system.
- Provide ongoing support and troubleshooting for SAP FI/CO issues post-implementation.
- Stay updated with the latest features and enhancements in SAP FICO to advise clients on best practices.
- Create and maintain documentation for system configurations, processes, and procedures.

Qualifications:

- Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.
- Minimum of 1 year of experience as an SAP FICO Consultant, with hands-on experience in SAP FI and CO modules.
- Strong understanding of financial accounting principles, processes, and reporting.
- Experience in SAP implementation projects and knowledge of the full project lifecycle.
- Excellent communication skills with the ability to work collaboratively with cross-functional teams.
- Problem-solving aptitude and strong analytical skills.
- SAP certification in FI/CO is preferred but not required.
- Ability to work independently in a remote environment while managing multiple priorities.

What We Offer:

- Competitive salary and benefits package.
- Flexible working hours and a remote work culture.
- Opportunities for professional development and continuous learning.
- A collaborative and inclusive work environment.
- The chance to work with a diverse range of clients and industries.

We are seeking a highly organized and detail-oriented Call Center Rep to join our growing team. They handle inbound and/or outbound calls to provide support, resolve issues, process requests, and promote products or services. The role requires excellent communication, problem-solving skills, and a customer-first attitude to ensure high levels of customer satisfaction.

Duties and Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional and timely manner.
• Make outbound calls to follow up on customer requests, conduct surveys, or promote products/services.
• Resolve customer complaints by identifying issues, determining the best solutions, and ensuring resolution.
• Document all call information accurately in the system according to standard operating procedures.
• Provide accurate information regarding products, services, billing, or technical support.
• Escalate unresolved issues to the appropriate internal teams as necessary.
• Meet or exceed performance metrics such as call handling time, customer satisfaction score, and resolution rate.
• Maintain confidentiality and follow company policies regarding customer data.
• Stay updated with product knowledge, procedures, and policy changes.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Previous experience in a customer service or call center role preferred.
• Proficient with computers, CRM software, and typing.
• Strong verbal and written communication skills.
• Ability to remain calm and courteous under pressure.
• Multilingual skills can be an advantage, depending on the customer base.

Key Skills

• Excellent communication and listening skills
• Problem-solving and conflict resolution
• Patience and empathy
• Time management and multitasking
• Attention to detail
• Adaptability and resilience
• Data entry and computer literacy
• Teamwork and collaboration
• Sales and upselling skills (if applicable)
• Knowledge of CRM systems (e.g., Salesforce, Zendesk, etc.)

Compensation and Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off

• • Professional development opportunities

Closing Statement:

If you are enthusiastic about Call Center and eager to join a forward-thinking team, we encourage you to apply.

EEO Statement:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

We are looking for an attentive mystery shopper to join our team. Mystery shoppers are responsible for determining the quality of products, customer service, and store environments while posing as ordinary customers. You will also be required to submit reports on your findings in a timely manner.

To be successful as a mystery shopper, you should be able to masquerade as a regular customer while remaining detail-oriented. Ultimately, top-notch mystery shoppers will possess excellent communication and memorization skills, and the ability to remain impartial at all times.

• Going to assigned store locations.
• Remaining discreet while you pose as a regular customer.
• Interacting with employees over the phone and in person to gauge customer service.
• Inspecting the store's environment to detect possible concerns and areas for improvement.
• Purchasing random and specific items to assess product quality.
• Retaining receipts as proof of purchase for later reimbursement.
• Completing and submitting a written report detailing the shopping experience after each store visit.
• Disclosing competing interests, including prior loyalty to or dislike of particular stores or products.
• Logging hours worked.
• Storing copies of completed assignments.

• High school diploma or equivalent.
• Your fund will be used for all tasks in which you will be getting a reimbursement with profit interest
• Excellent verbal and written communication.
• Outstanding memorization abilities.
• Organized, flexible disposition.
• Attentive to detail.
• Ability to conduct duties discreetly and impartially.

About the Hiring Brand
A rapidly expanding online platform focused on digital learning and membership programs is offering new roles in chat customer service jobs from home to strengthen its 24/7 user support team. This opportunity is perfect for those seeking consistent remote work, a predictable schedule, and real pay without phone calls or meetings.

Your Day-to-Day
You'll be helping users through live chat—answering common questions about accessing courses, managing subscriptions, updating billing details, and finding the right resources. You’ll rely on structured response templates and an internal knowledge base to keep replies accurate and consistent.

Key Responsibilities
 Manage live customer chat conversations through an internal system
 Use approved messaging and tools to troubleshoot account and access issues
 Process simple updates like pausing accounts or applying discount codes
 Escalate technical or complex questions when necessary
Document all interactions clearly for team records

Why You’ll Love This Position
 Entirely chat-based—no voice calls or meetings
 Real hourly pay, not gig work
 Weekly pay with clear expectations
 Choose when you work—24/7 shifts available
 Beginner-friendly with full onboarding

What You Need to Get Started
 Laptop or desktop with Google Chrome
 High-speed internet 10 Mbps minimum Typing speed of 45 WPM or more
 Clear, professional writing in English
 Ability to follow directions and stay focused

Pay and Schedule Details
Starting rate $25/hr
Eligible for increase to $0–$3 /hr after 30 quality-approved shifts

You’ll choose your hours through an internal scheduling platform. Shifts are available day and night, weekdays and weekends. A minimum of 15 hours per week is required to remain active.

Training Timeline
 2-hour onboarding with a step-by-step walkthrough
 Practice chats with support documentation
 First paid shift reviewed with real-time QA feedback
 Most agents begin working within 5 days

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

• Manage and oversee all financial transactions, budgets, and reports
• Track and allocate donations, grants, and sponsorship funds
• Ensure compliance with NGO accounting standards and donor requirements
• Prepare monthly and annual financial statements
• Supervise bookkeeping, invoicing, and payroll processes
• Advise management on financial planning and sustainability strategies

Requirements:

• Good communication and organizational skills
• Basic computer and internet skills
• Ability to work independently and responsibly
• Passion for helping children and supporting humanitarian efforts
• Minimum 1 year experience in financial management (nonprofit experience preferred)
• Excellent analytical and communication skills
• Integrity, transparency, and attention to detail
• Access to computer/internet services
• Ability to be mobile with ease

• Work with a mission-driven team changing children’s lives
• Remote flexibility with meaningful impact
• Opportunities for career growth within the NGO network
• Inclusive and supportive working environment

Interested applicants should send their résumé and a short cover letter explaining why they’re passionate about joining our mission

We are seeking a highly organized, proactive, and detail-oriented Remote Administrative Assistant to provide comprehensive administrative support to our team. This role is crucial for ensuring the smooth and efficient operation of our business from a remote setting. The ideal candidate will be a self-starter, possess excellent communication skills, and have a strong ability to manage multiple tasks simultaneously.

Key Responsibilities:

1. Communication & Correspondence:
   • Manage and respond to emails, phone calls, and other communications in a professional and timely manner.
   • Draft, proofread, and edit correspondence, reports, presentations, and other documents.
   • Act as a liaison between internal teams, clients, and external partners.
2. Scheduling & Calendar Management:
   • Schedule and coordinate meetings, appointments, and virtual conferences.
   • Manage calendars for executives or team members, ensuring no conflicts and timely reminders.
   • Arrange travel logistics, including flights, accommodation, and itineraries, as needed.
3. Document Management & Organization:
   • Organize and maintain digital filing systems, ensuring easy retrieval of information.
   • Create and update databases, spreadsheets, and other records.
   • Assist with the preparation and distribution of reports and project documentation.
4. Task Management & Support:
   • Provide general administrative support to various departments or individuals.
   • Assist with project coordination, tracking deadlines, and follow-ups.
   • Conduct research and compile information as requested.
   • Handle basic bookkeeping or expense tracking, if required.
5. Technical Proficiency:
   • Utilize various office productivity software (e.g., Microsoft Office Suite, Google Workspace).
   • Become proficient with our company's internal systems and communication tools (e.g., Slack, Zoom, project management software).

Qualifications:

• Proven experience as an Administrative Assistant, Virtual Assistant, or in a similar administrative role.
• Excellent organizational and time-management skills with a strong attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google Workspace.
• Strong written and verbal communication skills.
• Ability to work independently and proactively manage workload in a remote environment.
• Familiarity with common office equipment and software.
• High school diploma or equivalent; further qualifications are a plus