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Naples Wine Collection is seeking a passionate and customer-focused Wine Sales Representative to join our team in Naples, Florida. This position is ideal for someone who enjoys sharing their love of fine wine, building client relationships, and delivering exceptional service in a luxury retail environment.

As a Sales Representative, you will play a key role in helping guests discover new wines, grow our membership program, and support our ongoing events and tastings. You’ll work closely with our management team to meet sales goals, maintain a curated selection of premium wines, and ensure every customer has a memorable experience.

• Greet and assist customers in selecting wines based on taste preferences, occasions, and budget
• Drive sales of retail wines, wine club memberships, and event experiences
• Conduct or assist with in-store tastings and promotional events
• Maintain strong product knowledge of global wine regions, varietals, and producers
• Build long-term relationships with collectors, club members, and repeat clients
• Handle transactions accurately and maintain a clean, organized retail space
• Support inventory control, restocking, and merchandising displays
• Collaborate with the team to meet monthly and seasonal sales targets

• Prior experience in wine sales, retail, or hospitality preferred
• Strong knowledge of wine or genuine enthusiasm to learn
• Excellent communication and customer service skills
• Ability to work in a fast-paced, team-oriented environment
• Detail-oriented, professional, and dependable
• Must be 21 years or older

• High school diploma or equivalent required
• Certification in wine studies (WSET, Court of Master Sommeliers, etc.) a plus

• Competitive hourly rate plus commission
• Employee discounts on wine and events
• Opportunities for professional development in the wine industry

Core Responsibilities

**Inbound & Outbound Communication**
Manage all customer touchpoints including phone calls, emails, live chat, and social media channels with professionalism and efficiency. Maintain accurate records of all customer interactions within company systems.

**Order & Shipment Support**
Provide comprehensive assistance with order placement, shipment tracking, delivery coordination, and address modifications. Resolve issues related to shipment delays, damaged goods, and product returns in a timely and effective manner.

**Problem Resolution**
Conduct thorough investigations of customer complaints, identify underlying causes, and implement appropriate solutions. Ensure customer satisfaction through proactive follow-up and maintain detailed documentation of resolution procedures.

**Account Management**
Maintain current customer profiles, process billing inquiries, and manage credit note requests within the Enterprise Resource Planning (ERP) system with accuracy and attention to detail.

**Process Improvement**
Contribute to continuous service enhancement by recommending procedural improvements, updating FAQ resources and knowledge bases, and providing actionable feedback to operations teams.

**Performance Metrics**
Consistently achieve key performance indicators including average handling time, first-call resolution rates, customer satisfaction scores, and service level agreement compliance.

**Team Collaboration**
Partner effectively with logistics, finance, and IT departments to resolve cross-functional challenges. Actively participate in daily team meetings and professional development sessions.

# Required Qualifications & Skills

**Experience**
One to two years of customer service experience in logistics, e-commerce, or related industries preferred. Recent graduates with exceptional communication abilities are encouraged to apply.

**Technical Proficiency**
Demonstrated competency in CRM platforms (such as Salesforce or HubSpot), ticketing systems, and Microsoft Office Suite. Familiarity with logistics operations is advantageous.

**Language Requirements**
Fluency in written and spoken English is essential. Proficiency in additional Nigerian languages is highly valued.

**Core Competencies**
Exceptional active listening skills, empathy, analytical problem-solving abilities, and conflict resolution expertise. Ability to perform effectively under pressure while maintaining a collaborative team approach.

# Compensation & Benefits

- Competitive base salary with quarterly performance-based incentives
- Comprehensive health, dental, and vision insurance coverage
- Structured onboarding program with continuous professional development opportunities
- Collaborative, growth-focused workplace culture with clearly defined advancement pathways

Join the Nike Product Testing Team and become part of the innovation behind one of the world’s most iconic sports brands. As a Nike Product Tester, you’ll play a key role in shaping the future of athletic footwear, apparel, and accessories. You’ll receive exclusive Nike products to test and provide honest, detailed feedback on comfort, performance, style, and overall quality. Your insights will help Nike’s design and development teams create products that meet the highest standards of athletes worldwide.

In this role, you’ll earn $700 weekly for your participation and enjoy free shopping privileges as part of Nike’s reward program. Testing assignments may include running shoes, training gear, or lifestyle apparel, depending on your profile and preferences. No prior experience is required—just a passion for sports, fitness, and Nike’s commitment to excellence.

Responsibilities:

• Test Nike products during workouts or daily activities.
• Complete performance and comfort feedback reports.
• Maintain confidentiality about unreleased products.
• Meet testing deadlines and follow provided guidelines.

Requirements:

• Must be 18 years or older.
• Reliable, detail-oriented, and active lifestyle preferred.
• Access to the internet for submitting feedback.

Apply today and help define the next generation of Nike innovation!

We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace.

To be successful as an administrative assistant, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Administrative assistants must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, administrative assistants should have a genuine desire to meet the needs of others.

• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
• Screening phone calls and routing callers to the appropriate party.
• Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
• Greet and assist visitors.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Anticipate the needs of others in order to ensure their seamless and positive experience.

• Associate’s Degree in a related field.
• Prior administrative experience.
• Excellent computer skills, especially typing.
• Attention to detail.
• Multilingual may be preferred or required.
• Desire to be proactive and create a positive experience for others.

We are looking for a detail-oriented and organized Legal Executive to join our team. The ideal candidate will provide crucial legal support by assisting with legal research, drafting documents, managing contracts, and ensuring compliance with laws and regulations. You will work closely with the legal team to support business operations and maintain legal documentation.

Responsibilities:

• Draft, review, and proofread legal documents such as contracts, agreements, and policies.
• Conduct legal research and provide summaries on various legal matters.
• Assist in the preparation and submission of legal filings.
• Liaise with external legal counsel and ensure all deadlines are met.
• Review contracts and agreements to ensure compliance with relevant laws and regulations.
• Maintain accurate and up-to-date legal records and files.
• Support the legal team with corporate governance, litigation, and compliance matters.

Skills Required:

• Strong understanding of legal terminology and processes.
• Excellent written and verbal communication skills.
• Ability to handle multiple tasks with attention to detail.
• Good organizational and time management skills.
• Proficient in legal research and document management.
• Familiarity with legal software and Microsoft Office.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and retirement plans.
• Professional development and training opportunities.
• Work-life balance with flexible hours.

We are seeking a dynamic and creative Public Relations Specialist to manage and enhance our company’s image. The ideal candidate will be responsible for developing media relationships, crafting press releases, and executing PR campaigns to increase brand visibility. This role involves collaborating with the marketing team to ensure consistent messaging across all platforms and preparing reports on PR activities’ effectiveness.

Responsibilities:

• Develop and implement PR strategies and campaigns to promote the company.
• Write and distribute press releases, media alerts, and other communications.
• Manage media inquiries and build strong relationships with journalists.
• Coordinate press conferences, interviews, and public events.
• Monitor and analyze media coverage to gauge the success of PR efforts.
• Manage crisis communication when necessary.
• Stay up-to-date with industry trends, ensuring the company maintains a positive public image.

Skills Required:

• Excellent written and verbal communication skills.
• Strong media relations and networking abilities.
• Creative problem-solving and strategic thinking.
• Knowledge of social media platforms and digital PR tactics.
• Ability to work under pressure and meet tight deadlines.

Benefits:

• Competitive salary and bonus opportunities.
• Health and wellness benefits.
• Professional development and training.
• Flexible work schedule and remote options.

We are seeking a highly organized and proactive Facilities Administrator to join our team. In this role, you will manage and oversee the day-to-day operations of our facilities, ensuring that the workplace environment is safe, efficient, and well-maintained. You will be responsible for coordinating building maintenance, vendor relationships, and office space management, while providing administrative support to ensure smooth facility operations.

Responsibilities:

• Oversee day-to-day facilities operations, including maintenance, cleaning, and safety protocols
• Coordinate with contractors and vendors for building repairs, equipment maintenance, and service management
• Monitor the condition of office spaces, ensuring they are clean, safe, and compliant with safety regulations
• Manage office supplies, furniture, and equipment, ensuring proper inventory levels and ordering as necessary
• Handle facility-related requests from employees, addressing concerns and providing solutions in a timely manner
• Assist in the planning and execution of office moves, space reconfigurations, and set-up for meetings and events
• Maintain facilities documentation, including maintenance schedules, vendor contracts, and safety compliance records
• Implement and monitor sustainability initiatives, such as waste reduction and energy-efficient practices
• Ensure compliance with health, safety, and environmental regulations, conducting regular inspections and audits

Skills Required:

• Strong organizational and time-management skills
• Excellent communication skills, both written and verbal
• Ability to manage multiple tasks and prioritize efficiently
• Proficiency in facilities management software and Microsoft Office
• Knowledge of building maintenance, safety regulations, and vendor management
• Strong problem-solving skills and a proactive attitude
• Ability to work independently and handle emergency situations with minimal supervision
• Familiarity with budgeting and cost-control practices for facilities management

Benefits:

• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• A positive and collaborative work environment
• Paid time off, retirement plans, and work-life balance support
• Employee wellness programs and additional perks

We are looking for a highly motivated and organized Public Administrator to join our team. The successful candidate will be responsible for assisting in the management and implementation of public sector programs, policies, and services. This role requires strong administrative skills, a deep understanding of public regulations, and the ability to work collaboratively with government officials, agencies, and community stakeholders.

Responsibilities:

• Assist in the development and execution of public policies and community programs
• Monitor and evaluate the performance of public programs and services
• Prepare reports, presentations, and proposals for public agencies and stakeholders
• Manage budgets, grants, and funding for public sector projects
• Liaise with community groups, government officials, and other public entities
• Ensure compliance with relevant regulations, laws, and policies
• Organize meetings, public forums, and events to engage the community
• Assist with research and data analysis to improve public services

Skills Required:

• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Knowledge of public administration, policy development, and government operations
• Ability to handle multiple tasks and work under pressure
• Proficiency in MS Office and public sector management software

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and advancement
• Work in a dynamic and impactful public sector environment

We are seeking a highly skilled Systems Administrator to manage and support our organization's IT infrastructure. In this role, you will be responsible for maintaining and optimizing the company’s servers, networks, and software systems. You will ensure system reliability, security, and efficiency, while providing technical support to end-users and troubleshooting technical issues.

Responsibilities:

• Install, configure, and maintain servers, networks, and software applications
• Monitor system performance, troubleshoot, and resolve issues to ensure optimal performance
• Implement security protocols, backups, and disaster recovery plans
• Administer user accounts, permissions, and access control
• Perform regular system updates and patch management to ensure software is current and secure
• Provide technical support to staff and end-users, assisting with hardware, software, and network-related issues
• Document system configurations, procedures, and maintenance logs
• Assist with IT projects, including hardware/software installations and system upgrades

Skills Required:

• Strong knowledge of operating systems (Windows, Linux, or macOS)
• Proficiency in network management and server administration
• Experience with virtualization platforms and cloud services (e.g., AWS, Azure)
• Understanding of security protocols and best practices
• Problem-solving skills and the ability to troubleshoot system issues
• Excellent communication and documentation skills
• Ability to work independently and manage time effectively

Benefits:

• Competitive salary and health benefits
• Opportunities for certifications and career development
• A collaborative work environment with the latest technology
• Paid time off, retirement plans, and work-life balance support