35,331 IT Support jobs in the United States

. This role is committed to addressing recurring issues through consistent ITILpractices.ESSENTIAL DUTIES AND RESPONSIBILITIES:• Provide daily support for PC hardware and software, including Windows 10, Office 365 and otherenterprise applications.• Participate in installing, configuring, and maintaining computer operating systems and images.• Install and troubleshoot peripherals for users.• Aid in troubleshooting smartphones and other related ad hoc devices.• Asks appropriate probing questions to gather relevant information to aid in resolution of request.• Documents, tracks and monitors client incidents and requests in ticketing system to ensure timelyand accurate resolution.• Sets client expectations when opening and assigning tickets and ensures all request/services areexecuted on time in accordance with service level agreements with the business.• Prioritizes and escalates support incidents and requests based on business impact anddocumented guidelines.• Makes recommendations to better assist end users and improve the overall efficiency of dailyoperating procedures.• Acquires and maintains current knowledge of core hardware standards and applications, as well asnew technologies/applications being introduced in order to provide technically accurate solutionsto clients.• Assists in special projects as needed.• Participates in on call rotation.COMPUTER SKILLS:• Workstation, printer and peripheral maintenance and support skills.• General understanding of Client/Server environment.• Experience with Microsoft Active Directory and Azure Active Directory.• Solid understanding of Microsoft products, including Windows operating systems and the Officesuite of applications.• Demonstrate an analytical approach to problem resolution.• Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software.Commented [KR1]: Maybe change to Participates in oncall rotation required for this position.QUALIFICATIONS:• Ability to understand basic business practices.• Ability to manage working in a high stress environment.• Take ownership for work and initiative for requests, incidents and problems.• IT Professionalism in all aspects of the position.• Outstanding customer service skills and attitude.• Ability to prioritize projects and customer requests.COMPETENCIES:• Analytical - Synthesizes complex or diverse information; collects and researches data; usesintuition and experience to complement data; designs work flows and procedures.• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzesinformation skillfully.• Teamwork - Works as a team member across many locations; balances team and individualresponsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback;contributes to building a positive team spirit; puts success of team above own interests; supportseveryone’s efforts to succeed; recognizes accomplishments of other team members.• Cost Consciousness - Works within approved budget; develops and implements cost savingmeasures; contributes to profits and revenue; conserves organizational resources.• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; worksethically and with integrity; upholds organizational values and follows documented departmentalpolicies and procedures.• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment;supports and explains reasoning for decisions; makes timely decisions.• Communication - Demonstrates effective communication and achieves smooth handoffs;excellent customer service skills and acumen with the ability to consistently communicatesuccessfully with all types of employees.EDUCATION/EXPERIENCE:• .5-5 years experience supporting end users in a corporate environment. IT schooling could beused towards experience.CERTIFICATES AND LICENSES:No certifications required; A+ certifications preferred.SUPERVISORY RESPONSIBILITIES:No supervisory responsibilities.QUALIFICATIONS:• Ability to understand basic business practices.• Ability to manage working in a high stress environment.• Take ownership for work and initiative for requests, incidents and problems.• IT Professionalism in all aspects of the position.• Outstanding customer service skills and attitude.• Ability to prioritize projects and customer requests.COMPETENCIES:• Analytical - Synthesizes complex or diverse information; collects and researches data; usesintuition and experience to complement data; designs work flows and procedures.• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzesinformation skillfully.• Teamwork - Works as a team member across many locations; balances team and individualresponsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback;contributes to building a positive team spirit; puts success of team above own interests; supportseveryone’s efforts to succeed; recognizes accomplishments of other team members.• Cost Consciousness - Works within approved budget; develops and implements cost savingmeasures; contributes to profits and revenue; conserves organizational resources.• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; worksethically and with integrity; upholds organizational values and follows documented departmentalpolicies and procedures.• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment;supports and explains reasoning for decisions; makes timely decisions.• Communication - Demonstrates effective communication and achieves smooth handoffs;excellent customer service skills and acumen with the ability to consistently communicatesuccessfully with all types of employees.EDUCATION/EXPERIENCE:• .5-5 years experience supporting end users in a corporate environment. IT schooling could beused towards experience.CERTIFICATES AND LICENSES:No certifications required; A+ certifications preferred.SUPERVISORY RESPONSIBILITIES:No supervisory responsibilities.RequirementsTop Skills & Years of Experience: 6 months to 5 years' experience in•Desktop support•Deploying devices•On the fly device repairs.Nice to Have Skills:• Workstation, printer and peripheral maintenance and support skills.• General understanding of Client/Server environment.• Experience with Microsoft Active Directory and Azure Active Directory.• Solid understanding of Microsoft products, including Windows operating systems and the Officesuite of applicationsProject Details: The Desktop Support Technician serves as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization, also working all requests, incidents, and problems through to resolution. The main focus is refreshing PCs as part of our asset lifecycle program. A critical role of the Desktop Support Technician will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors. The Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices. Additional details: Onsite position at our Fleet location on Watertown Plank Rd. in Wauwatosa

Desktop Support Engineer

Location: San Jose, CA

Experience: 2-6 years

The ideal candidate will have expertise in Service Desk, Service Now, and Desktop Support along with domain experience in Medicare & Medicaid Claims. This role involves focusing on enhancing our service delivery and support systems.

Responsibilities

• Provide comprehensive support for Service Desk operations, ensuring efficient resolution of technical issues and inquiries.
• Utilize Service Now to manage and track incidents, requests, and changes, maintaining accurate records and documentation.
• Deliver remote desktop support, troubleshooting hardware and software issues to ensure seamless user experiences.
• Collaborate with cross-functional teams to improve service delivery processes and implement best practices.
• Analyze Medicare & Medicaid Claims to identify trends and areas for process improvement, contributing to enhanced service quality.
• Develop and maintain knowledge base articles and user guides to facilitate self-service and reduce support requests.
• Monitor system performance and proactively address potential issues to minimize downtime and disruptions.
• Participate in regular team meetings to discuss progress, challenges, and opportunities for improvement.
• Ensure compliance with organizational policies and industry regulations in all support activities.
• Assist in the implementation of new technologies and tools to enhance support capabilities and efficiency.
• Provide training and guidance to end-users on system functionalities and best practices.
• Contribute to the development of service level agreements and key performance indicators to measure support effectiveness.
• Support the continuous improvement of support processes through feedback and innovation.

Qualifications

• Possess strong technical skills in Service Desk operations and Service Now platform.
• Demonstrate proficiency in remote desktop support and troubleshooting techniques.
• Have a solid understanding of Medicare & Medicaid Claims processes and regulations.
• Exhibit excellent communication and interpersonal skills for effective collaboration.
• Show ability to work independently and as part of a team in a hybrid work environment.
• Display strong problem-solving skills and attention to detail.
• Hold a relevant certification, such as ITIL Foundation or Service Now Certified System Administrator.

Salary and Other Compensation

Applications will be accepted until 10/10/25.

The annual salary for this position is between $37,800 and $59,500, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

LA County (only): Qualified applicants with arrest and/or conviction records will be considered for employment.

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Desktop Support Engineer

Location: San Jose, CA

Experience: 2-6 years

The ideal candidate will have expertise in Service Desk, Service Now, and Desktop Support along with domain experience in Medicare & Medicaid Claims. This role involves focusing on enhancing our service delivery and support systems.

Responsibilities

• Provide comprehensive support for Service Desk operations, ensuring efficient resolution of technical issues and inquiries.
• Utilize Service Now to manage and track incidents, requests, and changes, maintaining accurate records and documentation.
• Deliver remote desktop support, troubleshooting hardware and software issues to ensure seamless user experiences.
• Collaborate with cross-functional teams to improve service delivery processes and implement best practices.
• Analyze Medicare & Medicaid Claims to identify trends and areas for process improvement, contributing to enhanced service quality.
• Develop and maintain knowledge base articles and user guides to facilitate self-service and reduce support requests.
• Monitor system performance and proactively address potential issues to minimize downtime and disruptions.
• Participate in regular team meetings to discuss progress, challenges, and opportunities for improvement.
• Ensure compliance with organizational policies and industry regulations in all support activities.
• Assist in the implementation of new technologies and tools to enhance support capabilities and efficiency.
• Provide training and guidance to end-users on system functionalities and best practices.
• Contribute to the development of service level agreements and key performance indicators to measure support effectiveness.
• Support the continuous improvement of support processes through feedback and innovation.

Qualifications

• Possess strong technical skills in Service Desk operations and Service Now platform.
• Demonstrate proficiency in remote desktop support and troubleshooting techniques.
• Have a solid understanding of Medicare & Medicaid Claims processes and regulations.
• Exhibit excellent communication and interpersonal skills for effective collaboration.
• Show ability to work independently and as part of a team in a hybrid work environment.
• Display strong problem-solving skills and attention to detail.
• Hold a relevant certification, such as ITIL Foundation or Service Now Certified System Administrator.

Salary and Other Compensation

Applications will be accepted until 10/10/25.

The annual salary for this position is between $37,800 and $59,500, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

LA County (only): Qualified applicants with arrest and/or conviction records will be considered for employment.

#J-18808-Ljbffr

Desktop Support Engineer

Location: San Jose, CA

Experience: 2-6 years

The ideal candidate will have expertise in Service Desk, Service Now, and Desktop Support along with domain experience in Medicare & Medicaid Claims. This role involves focusing on enhancing our service delivery and support systems.

Responsibilities

• Provide comprehensive support for Service Desk operations, ensuring efficient resolution of technical issues and inquiries.
• Utilize Service Now to manage and track incidents, requests, and changes, maintaining accurate records and documentation.
• Deliver remote desktop support, troubleshooting hardware and software issues to ensure seamless user experiences.
• Collaborate with cross-functional teams to improve service delivery processes and implement best practices.
• Analyze Medicare & Medicaid Claims to identify trends and areas for process improvement, contributing to enhanced service quality.
• Develop and maintain knowledge base articles and user guides to facilitate self-service and reduce support requests.
• Monitor system performance and proactively address potential issues to minimize downtime and disruptions.
• Participate in regular team meetings to discuss progress, challenges, and opportunities for improvement.
• Ensure compliance with organizational policies and industry regulations in all support activities.
• Assist in the implementation of new technologies and tools to enhance support capabilities and efficiency.
• Provide training and guidance to end-users on system functionalities and best practices.
• Contribute to the development of service level agreements and key performance indicators to measure support effectiveness.
• Support the continuous improvement of support processes through feedback and innovation.

Qualifications

• Possess strong technical skills in Service Desk operations and Service Now platform.
• Demonstrate proficiency in remote desktop support and troubleshooting techniques.
• Have a solid understanding of Medicare & Medicaid Claims processes and regulations.
• Exhibit excellent communication and interpersonal skills for effective collaboration.
• Show ability to work independently and as part of a team in a hybrid work environment.
• Display strong problem-solving skills and attention to detail.
• Hold a relevant certification, such as ITIL Foundation or Service Now Certified System Administrator.

Salary and Other Compensation

Applications will be accepted until 10/10/25.

The annual salary for this position is between $37,800 and $59,500, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

LA County (only): Qualified applicants with arrest and/or conviction records will be considered for employment.

#J-18808-Ljbffr

Desktop Support Engineer

Location: San Jose, CA

Experience: 2-6 years

The ideal candidate will have expertise in Service Desk, Service Now, and Desktop Support along with domain experience in Medicare & Medicaid Claims. This role involves focusing on enhancing our service delivery and support systems.

Responsibilities

• Provide comprehensive support for Service Desk operations, ensuring efficient resolution of technical issues and inquiries.
• Utilize Service Now to manage and track incidents, requests, and changes, maintaining accurate records and documentation.
• Deliver remote desktop support, troubleshooting hardware and software issues to ensure seamless user experiences.
• Collaborate with cross-functional teams to improve service delivery processes and implement best practices.
• Analyze Medicare & Medicaid Claims to identify trends and areas for process improvement, contributing to enhanced service quality.
• Develop and maintain knowledge base articles and user guides to facilitate self-service and reduce support requests.
• Monitor system performance and proactively address potential issues to minimize downtime and disruptions.
• Participate in regular team meetings to discuss progress, challenges, and opportunities for improvement.
• Ensure compliance with organizational policies and industry regulations in all support activities.
• Assist in the implementation of new technologies and tools to enhance support capabilities and efficiency.
• Provide training and guidance to end-users on system functionalities and best practices.
• Contribute to the development of service level agreements and key performance indicators to measure support effectiveness.
• Support the continuous improvement of support processes through feedback and innovation.

Qualifications

• Possess strong technical skills in Service Desk operations and Service Now platform.
• Demonstrate proficiency in remote desktop support and troubleshooting techniques.
• Have a solid understanding of Medicare & Medicaid Claims processes and regulations.
• Exhibit excellent communication and interpersonal skills for effective collaboration.
• Show ability to work independently and as part of a team in a hybrid work environment.
• Display strong problem-solving skills and attention to detail.
• Hold a relevant certification, such as ITIL Foundation or Service Now Certified System Administrator.

Salary and Other Compensation

Applications will be accepted until 10/10/25.

The annual salary for this position is between $37,800 and $59,500, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

LA County (only): Qualified applicants with arrest and/or conviction records will be considered for employment.

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Join to apply for the Desktop Support Technician role at Insight Health Systems

1 month ago Be among the first 25 applicants

Join to apply for the Desktop Support Technician role at Insight Health Systems

Insight Health Systems provided pay range

This range is provided by Insight Health Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $5,000.00/yr

We Are Insight

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

About Insight Hospital: Insight Hospital is a leading healthcare institution in Chicago, committed to providing exceptional patient care and advancing medical innovation. We strive to create a supportive and inclusive environment where employees can thrive professionally and personally.

Position Overview: Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m.

Responsibilities

• Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
• Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Install, configure, and maintain desktop operating systems, applications, and software updates.
• Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
• Setup Conference room with AV equipment as needed
• Provide support for RingCentral phone system escalate issues as needed
• Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail
• Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
• Document and track support requests, resolutions, and user interactions in the IT ticketing system.
• Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
• Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
• Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
• Setup and delete user accounts in AD.
• Assign permissions via group assignments.
• Setup Printers on users' computers and map network drives as needed.
• Must be on call during weekends and off hours as required.
  
  

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 2+ years of experience in desktop support or a similar IT support role.
• Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
• Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Familiarity with ITIL best practices for incident management, problem management, and change management.
• Excellent communication skills and ability to interact professionally with end-users of all technical levels.
• Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
  
  

Benefits

• Competitive salary.
• Comprehensive healthcare benefits.
• Retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.
• Employee wellness programs.
  
  

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity!

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Hospitals and Health Care

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Get notified about new Desktop Support Technician jobs in Chicago, IL .

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Desktop Support Engineer - World-Leading Hedge Fund - 130,000 - Chicago

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Supervisor of Desktop Support & Operations

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Join to apply for the Desktop Support Technician role at CP Marine LLC

1 day ago Be among the first 25 applicants

Join to apply for the Desktop Support Technician role at CP Marine LLC

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

A leader in cutting-edge research and technology in the cyber arena, CPMG focuses on using business drivers to guide cybersecurity activities and manage risk. CPMG offers flexible, integrative solutions for Department of Defense (DoD) contractors, among others, and specializes in cybersecurity, information and operational technology, electronic security surveillance, and support services.

Summary:

The Desktop Support Technicians provide technical support for IT systems, hardware, and software platforms used by the National Museum of Natural History (NMNH). They are responsible for day-to-day IT operational support to ensure smooth functioning of museum IT infrastructure.

Responsibilities

Essential Job Functions:

• Troubleshoot, repair, and maintain computer systems, printers, and peripheral devices.
• Provide end-user support for Windows and Mac environments.
• Install, configure, and update software applications.
• Support web management systems and database platforms.
• Assist with inventory management of IT equipment.
• Maintain documentation of support tickets, resolutions, and technical processes.
  
  

Qualifications

Necessary Skills and Knowledge:

• Strong background in IT troubleshooting, network connectivity, and system support.
• Knowledge of hardware/software installation and diagnostics.
• Familiarity with imaging, patching, and account provisioning.
• Excellent customer service and communication skills.
  
  

Minimum Qualifications:

• 2+ years of IT help desk or desktop support experience.
• Relevant technical certifications preferred (e.g., CompTIA A+, Microsoft Certified).
• Ability to pass Smithsonian Institution background checks for credentialing.
  
  

Pay And Benefits

The pay range for this position is $31.00 - $2.00 per hour.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Computer and Network Security

Referrals increase your chances of interviewing at CP Marine LLC by 2x

Get notified about new Desktop Support Technician jobs in District of Columbia, United States .

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Executive Desktop Support

Washington, DC

Type: Contract-to-Hire

Category: Support

Industry: Government

We are seeking an experienced Executive / VIP Desktop Support Technician to provide high-level technical and process support in a fast-paced, executive environment. This role focuses on delivering responsive, white-glove IT support to senior leaders, political appointees, and administrative staff. The position requires strong technical proficiency, executive presence, and the ability to communicate effectively.

Location: Onsite in Washington DC

Pay: $48 - $52 an hour / W2

This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:

• Provide day-to-day desktop support for executives, including troubleshooting hardware, software, mobile devices (iPhones, iPads, laptops), and telecommunication issues.
• Perform imaging, deployment, and configuration of new machines in a Windows environment.
• Troubleshoot Windows 10, Office 365, VPN, Active Directory, and wireless connectivity issues.
• Support VIP needs such as conference room technology, VTC setups, and smart card/PIV card access.
• Deliver both in-person and remote support using platforms such as Bomgar and ServiceNow.
• Create, update, and manage tickets in ServiceNow, ensuring timely resolution and accurate documentation.
• Provide training to end-users on applications and system functionality when needed.
• Collaborate with internal teams to escalate and resolve complex IT issues.
• Participate in on-call rotation for after-hours, nights, and weekend support as required.

Shift Information

Candidates must be flexible to work rotating shifts and participate in the on-call rotation schedule.

• 7:00 AM – 4:00 PM
• 8:00 AM – 5:00 PM
• 9:00 AM – 6:00 PM
• 10:00 AM – 7:00 PM

Experience Requirements:

• Minimum 3 years of hands-on desktop support experience in a fast-paced environment.
• Strong troubleshooting skills with Microsoft Windows 10, Office 365, and Active Directory.
• Experience supporting VIP/executive-level staff with high customer service standards.
• Knowledge of imaging and deployment tools, machine setup, and software installation.
• Familiarity with smart cards/PIV cards and thin client environments.
• Experience with ServiceNow (Asset and Incident Modules preferred).
• Proficiency in remote support tools (e.g., Bomgar).
• Working knowledge of conference room setups, VTC systems, and wireless/mobile troubleshooting.
• Preferred: MacOS troubleshooting (MacBook Pro/iOS), outage awareness/management, and experience with ITIL processes.

Education Requirements:

• High School Diploma and 3 years of desktop support experience required.
• In lieu of a diploma, 4 additional years of related desktop support experience may be accepted.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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