6415 Customer Service jobs in California

WHY OPTIMA TAX RELIEF? Strong Corporate Culture: Community Outreach, Interactive Wellness Program, quarterly off-site events. Theres always something to look forward to! Ethical Work is conducted with the Highest Level of Integrityalways. Investment Customer Service Representative, Customer Service, Call Center, Representative, Tax Preparer, Accounting, Retail

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• Handle inbound and outbound calls with customers regarding product information, inquiries, and issue resolution
• Maintain a high level of customer satisfaction by resolving complaints or concerns efficiently
• Provide accurate information regarding products, services, and promotions
• Update customer records and data in the system
• Assist in processing orders and returns
• Follow company policies and procedures to ensure quality service
• Collaborate with team members and supervisors to improve customer service strategies
• Meet or exceed performance targets, including call handling time and customer satisfaction ratings

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1+ year of experience in a customer service or call center environment preferred
• Strong verbal communication and interpersonal skills
• Ability to handle challenging customer situations with patience and professionalism
• Excellent problem-solving abilities
• Basic computer skills with the ability to learn new systems quickly
• Bilingual (English/Spanish) is a plus

• Competitive salary with opportunities for performance-based raises
• Professional development and growth opportunities within the company
• Health insurance options
• Paid time off and holidays
• 401(k) plan
• A positive, supportive, and inclusive work environment

A client of Insight Global is looking for Customer Service Representative to serve as the primary interface with our customers. This position will be responsible for acquiring inbound calls and emails, accessing the nature of the calls, and creating work orders in the IFS system.

Receive high volume inbound calls/emails, identify the nature of the calls and emails and document all information according to standard operating procedures.

Create work orders for service requests and relay information to appropriate dispatchers.

Obtain and accurately enter new customer information into the IFS system.

Distribute new customer form to accounts receivable manager for approval.

Maintain customer database master files.

Manage and distribute customer complaints accordingly.

Any other duties and responsibilities as assigned by the Manager.

6-month contract to hire

Compensation: $41,000.00 - $49,000.00

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

HVAC or similar industry experience

Experience with creating work orders for service requests or any experience with work orders
3-5 years data entry and call center experience or Administration experience coming from a high call volume environment

Ability to handle a fast-paced environment

Detailed orientated, ability to multitask and possesses great organizational skills

Must be able to utilize a headset and computer terminal and navigate through multiple systems to input and retrieve information

Comfortable with Microsoft Windows environment including Excel and Word

Excellent writing and verbal communication skills

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function: This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities:

• Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request
• Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
• Assist customers with payment and billing questions
• Communicate and coordinate with internal departments as needed
• Follow up on customer interactions
• Perform customer identity verifications
• Document customer interactions with concise and detailed account notes
• Adhere to all Dividend policies and procedures
• Other projects and duties as assigned

Minimum Knowledge and Skills Required:

• Bilingual (English/Spanish) preferred but not required
• Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)
• At least six months recent call center experience required
• High school graduate or equivalent
• Able to multi-task while providing accurate, efficient and exceptional service
• Excellent communication skills and a positive demeanor
• Proven organizational skills and ability to prioritize
• Experience with CRM required (salesforce preferred)
• Analytical and data driven
• Ability to work well independently
• Excellent interpersonal and communication skills

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Ray Lyna Espinosa Health Care LLC is seeking a professional, empathetic, and detail-oriented Remote Customer Service Representative to serve as the primary point of contact for our patients and clients. The successful candidate will be responsible for providing exceptional customer support through various communication channels, addressing inquiries, resolving issues, and ensuring a positive experience for all stakeholders. This role requires excellent communication skills, a strong understanding of healthcare services, and a commitment to delivering compassionate service in a remote environment.

• Patient and Client Support: Respond promptly and professionally to inbound inquiries via phone, email, and live chat regarding appointment scheduling, billing, insurance claims, medical records, and general healthcare questions.
• Information Dissemination: Provide accurate and comprehensive information on healthcare services, policies, procedures, and protocols while maintaining confidentiality and compliance with HIPAA and other relevant regulations.
• Issue Resolution: Identify and resolve patient concerns or complaints efficiently, escalating complex issues to appropriate departments when necessary, and following up to ensure resolution.
• Data Entry and Documentation: Accurately record all interactions and transactions in the customer relationship management (CRM) system or electronic health record (EHR) platforms, maintaining data integrity and confidentiality.
• Appointment Management: Assist patients with scheduling, rescheduling, or canceling appointments, and provide reminders as needed.
• Billing and Insurance Support: Clarify billing statements, process payments, and assist with insurance verifications and claims inquiries.
• Feedback Collection: Gather patient feedback and suggestions to improve service quality and report insights to management.
• Compliance and Confidentiality: Adhere strictly to healthcare regulations, privacy standards, and organizational policies to protect patient information and ensure compliance.
• Continuous Improvement: Stay updated on healthcare services, company policies, and industry best practices through ongoing training and professional development.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in customer service, preferably within a healthcare setting.
• Strong understanding of healthcare terminology, billing, insurance processes, and patient privacy regulations (e.g., HIPAA).
• Excellent verbal and written communication skills.
• Empathetic, patient, and professional demeanor.
• Ability to handle sensitive situations with discretion and tact.
• Proficiency with CRM systems, EHR platforms, and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Ability to work independently with minimal supervision in a remote environment.
• Flexibility to work various shifts, including evenings or weekends, if required.

• Prior experience in telehealth or remote customer service.
• Bilingual abilities are a plus.
• Knowledge of healthcare compliance standards.

• Competitive salary commensurate with experience.
• Flexible remote work environment.
• Comprehensive health, dental, and vision insurance.
• Paid time off and paid holidays.
• Opportunities for professional growth and development.
• Supportive team culture committed to excellence.

Ray Lyna Espinosa Health Care LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Hitfigure is an online marketplace where franchised car dealers compete to buy used cars directly from consumers. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.