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Customer Support Specialist (Part Time)
Posted 2 days ago
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Job Description
We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.
Join our team as a Remote Customer Support Specialist . This is a part-time (25 - 30 hours per week), temporary position with an anticipated duration of 6-8 months. There is a possibility of a permanent role at that time, based on performance and business needs. As a temporary role, this position is not benefits-eligible.
This job is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting licensed professionals to track their continuing education needed for license renewal. This is a fully remote position and you can work from anywhere in the United States.
Shifts will be available 8am-8pm Eastern Time from Monday-Friday . Pay for this position starts at $28 per hour and aligns with an employee's experience level and geographic area.
You must provide your own computer, headset, and reliable high-speed internet.
Responsibilities include:
- Assisting customers through live chat, email, and phone support, with phone support accounting for 80-100% of time, depending on business needs
- Provide delightful customer service through casual, unscripted conversations
- Maintain detailed product knowledge to engage in consumer education and support sales efforts
- Provide customer feedback and data to internal teams across the company
- Write internal documentation and tutorials
We're looking for someone who
- Has 2+ years of previous contact center experience with a track record of success handling live chats, email, and phone support
- Fluency in English is mandatory for effective communication, both written and verbal, with Spanish-speaking skills preferred.
- Writes in a clear and concise manner
- Enjoys teaching others and explaining technical concepts
- Has patience to listen and understand what customers are trying to accomplish
- Knows how to communicate in a friendly, professional manner
- Is a continuous learner, proactively pursues growth and learning
- Pays high attention to detail
- Has functional knowledge of computers and can perform basic troubleshooting
- Holds an Associate degree or higher (preferred)
- Has ongoing access to a quiet workspace to conduct professional business
Technology Must-Haves
- High-speed, reliable internet (minimum of 25 Mbps download and 3 Mbps upload speeds) with ethernet connection capability
- Laptop or desktop computer
- Headset
Technology Nice to Haves
- Second monitor
- Noise-cancelling headset
Benefits and Perks
- Professional development allowance to help you grow in the ways that mean the most to you.
- Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent.
- 401K with company matching, as well as financial planning education and resources.
- Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.
- Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you-whether it's a gym membership, a meditation app, or fresh produce delivered to your door.
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