186 Account Management jobs in The Woodlands

Location: Houston HQ Office

At Sibelco, we advance life through materials. For over 150 years, we've been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we're proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

Are We the Perfect Match?

At Sibelco, we believe building a successful career is a two-way journey. We're looking for individuals who share our values and vision, just as much as you're seeking a company that aligns with your aspirations. Together, we can shape the future.

• The jobholder ensures that they work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations
• Organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation
• Giving commercial assistance to both customers and sales managers in e.g. handling offers and ensuring information flows
• Handles and ensures the correct workflow of external complaints

• Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues
• Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued
• Customer Inquiry Handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager
• Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.
• Logistics: Perform inbound and outbound forwarding activities
• Export: Track shipments and communicate with customers about the transportation progress / Coordinate shipping with customs agents for clearance on overseas deliveries

• Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience
• Or prior experience in customer services or logistics role in an international environment with experience in export/import document handling
• English proficient verbal & writing
• Local language of the country of base and main operations proficient verbal & writing

Sibelco is more than a workplaceit's a community that encourages growth, innovation, and collaboration. Here's what you can look forward to when you join our team:

• Meet Our People
• Learn About Our Recruitment Process
• Discover Our Sustainability Goals

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the Apply option.

Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.

Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule? As a Customer Service Representative, you are a key team member in upholding ou Customer Service Representative, Customer Service, Representative, Retail

Responsibilities of a Customer Service Representative

• Be the main point of contact of assigned customers
• Follow up regularly after closing a sale to ensure client satisfaction
• Respond promptly to customer queries and complaints to find solutions and defuse tension
• Pass on issues to account managers when needed
• Present new or additional products and services to existing customers
• Send reports on sales activity, accounts status and possible issues

Skills:

• Experience in customer service is a plus
• Strong communication and negotiation skills
• Excellent organizational and multitasking ability
• Assertiveness and confidence
• Goal-driven with ability to work under pressure
• Good problem-solving skills

Generator Supercenter - Headquarters

23123 TX-249, Tomball, TX, 77375