Director, Account Management

60601 Chicago, Illinois GXO Logistics Corporate Services, Inc.

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Job Description

Permanent
Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

As the Director, Account Management, you will be responsible for managing the customer experience within the company, as well as leading complex solutions that deliver value. Become a part of our dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

  • Champion the Voice of Customer (VoC) methodology to enhance and manage the customer experience
  • Drive customer retention and satisfaction by cultivating strong relationships and proactively identifying opportunities for organic growth within existing accounts
  • Establish and execute strategic plans to drive account penetration and long-term growth
  • Partner closely with Operations teams to ensure service level agreements (SLAs) are consistently met and customer expectations are exceeded
  • Lead commercial activities including work order completion, renewal negotiations, pricing discussions, and front-line customer negotiations
  • Serve as a key contributor in the development, review, and refinement of Statements of Work (SOWs) and RFP responses
  • Build and nurture relationships to support successful internal and external initiative
What you need to succeed at GXO:

At a minimum, you'll need:

  • Bachelor's degree or equivalent related work or military experience
  • 7 years of progressive experience in account management
  • Demonstrated ability to lead strategic customer initiatives, manage complex relationships, and deliver commercial value
  • Superior customer relationship management experience and skills
  • Experience in pricing strategy, RFP responses, Work Order creation and development of Statements of Work (SOWs)
  • Strong business acumen and cross-functional collaboration skills
  • Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
  • Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence internal and external stakeholders
It'd be great if you also have:
  • 10 years of progressive experience in account management
  • Experience within supply chain or logistics environments is a strong plus
  • Strong analytical thinking skills with the ability to interpret data, identify trends, and support strategic decision-making
  • Advanced project and time management skills, with the ability to prioritize effectively, manage multiple initiatives, and consistently meet customer expectations

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

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Flooring Sales (Account Management)

Naperville, Illinois ProSource Wholesale

Posted 12 days ago

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Job Description

full_time

Now Hiring: Account Manager (Inside Sales)

Base of $40,000 and total annual 1st year compensation of $0-70K+

ProSource’s mission is to help our trade pro members and their customers complete successful projects. As an Account Manager (Inside Sales Professional), you will be eager to learn and excited for the chance to help other businesses tap into the growth solutions that ProSource can provide.

We are not retail and do not operate like retail. The beauty of wholesale is that RELATIONSHIPS are our business. Your determination, charisma, and hunger will make all the difference in your success. We take our job seriously, but we have fun! We don’t operate under retail hours, so you can expect a great work-life balance alongside a team that will have your back will and provide you with the tools you need to succeed.

Like what you hear so far? Here’s the nitty-gritty… This position location is at the ProSource of Naperville. You will be paid a competitive base salary plus commissions and monthly bonus opportunities. Your first-year total compensation should be $50,000- 0,000. You will receive a benefits package that includes healthcare, retirement, and paid time off.

What you’ll do:

  • Build and maintain positive relationships with current Trade Pro Members and their clients to make ProSource their primary source for flooring and cabinets.
  • Proactively (and consistently) reach out to trade pros that are not currently doing business with ProSource and help them understand how ProSource and become their partner & grow their business through membership.
  • Be curious by asking questions and understanding your member's or your prospect’s business, growth goals, and their current projects so that you can provide solutions for them and what separates you from their competition.
  • Consistently deliver an exceptional customer experience for your trade pros and their clients.
  • Learn and stay on top of the industry products, key home remodeling trends, and industry news by leveraging our extensive training opportunities, including online and classroom training, and vendor reps and events.
  • Maintain and update our CRM system with information about your members and prospects.
  • Have a sense of urgency and motivation to meet and exceed goals.
  • Build strong partnerships with the showroom team.
  • Have a positive attitude and enjoy your job!

You might be a great match if you have:

  • A High School diploma or GED
  • Excellent customer service and presentation skills
  • Strong verbal and written communication skills
  • Previous flooring/flooring sales experience is required
  • Proficient in Microsoft Office
  • A general understanding of technology and the internet (using mobile devices, apps, and internet searches)

All about ProSource:

ProSource Wholesale is one of the largest flooring companies in the country with 145+ showrooms across the United States and Canada with new showrooms opening each year. Our showrooms are staffed by teams of professionals who are experts in residential and commercial products, and our products don't end at just flooring; we provide everything from cabinets to bathtubs and are recognized as an industry leader!

So, if you’re up for the dare to expand your career and help grow other businesses in your community, reach out to join our ProSource family today!

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Customer Service

46320 Hammond, Indiana Bass Pro Shops

Posted 1 day ago

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Customer Relations Associate

The Customer Relations Associate performs various Customer Service activities, including greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, and providing information and direction to customers.

Essential Functions:

  • Secures all firearms brought into the store with trigger locks.
  • Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
  • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Greets all customers as they enter the store in a friendly and outgoing manner.
  • Handles customer's merchandise returns; complete refund/exchange paperwork.
  • Sorts returns by category and return to proper area.
  • Sells appropriate Hunting and Fishing Licenses.
  • Handles and administers all incentive and reward programs.
  • Remains product knowledgeable.
  • Remains aware of advertised sales.
  • Keeps work area clean, neat and well stocked with supplies.
  • Follows all Company Policies and Procedures.
  • Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
    • Identifying and evaluating customers' needs
    • Making product recommendations based off this analysis
    • Promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
  • All other duties as assigned.

Experience/Qualifications:

  • Minimum Degree Required: High school diploma or equivalent experience.

Knowledge, Skills, and Ability:

  • Ability to calculate figures such as discounts and make change to customers
  • Ability to communicate in a friendly and professional manner to our customers and other associates
  • Ability to establish and maintain effective working relationships with Management, coworkers and customers
  • Ability to operate computerized Point of Sale register system

Travel Requirements:

  • N/A

Physical Requirements:

  • Constantly stand and/or walk during shift
  • Constantly communicate with others to exchange information
  • Constantly repeat motions that may include the wrists, hands and/or fingers
  • Occasionally ascend or descend ladders, stairs, ramps, etc.
  • Occasionally work in low or high temperatures
  • Occasionally work in noisy environments
  • Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

Independent Judgement:

  • Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Part Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

  • Dental
  • Vision
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Bass Pro Cares Fund
  • And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at

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