2061 Account Management jobs in Washington
Consultant, Account Management
98507 Tanglewilde, Washington
Cardinal Health
Posted 1 day ago
Job Viewed
Job Description
**_What Account Management contributes to Cardinal Health_**
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Responsibilities_**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
+ Actively manage relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service.
+ Pursue, initiate, oversee, and take accountability for driving key initiatives that deepen the customer relationships and drive value for both customer and Cardinal Health.
+ Identify, interpret, and manage customer expectations and requirements through proactive account review, issue resolution, and regular engagement and review of key initiatives.
+ Lead order disruption prevention efforts by partnering closely with customer to identify best courses of action and oversee Cardinal Health execution.
+ Lead resolution of complex or persistent order situations where escalation or unique solutions are required.
+ Review key performance indicators monthly and identify plans for optimization.
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**_Qualifications_**
+ Bachelor's degree or equivalent work experience, preferred
+ 4-6 years professional experience, preferred
+ Direct customer facing experience, preferred
+ Strong communication skills
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook)
+ Demonstrated ability to work in a fast-paced, collaborative environment
+ Highly motivated, creative, able to operate effectively within a team
+ May require up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements.
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $66,500 - $99,645
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/7/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Responsibilities_**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
+ Actively manage relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service.
+ Pursue, initiate, oversee, and take accountability for driving key initiatives that deepen the customer relationships and drive value for both customer and Cardinal Health.
+ Identify, interpret, and manage customer expectations and requirements through proactive account review, issue resolution, and regular engagement and review of key initiatives.
+ Lead order disruption prevention efforts by partnering closely with customer to identify best courses of action and oversee Cardinal Health execution.
+ Lead resolution of complex or persistent order situations where escalation or unique solutions are required.
+ Review key performance indicators monthly and identify plans for optimization.
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**_Qualifications_**
+ Bachelor's degree or equivalent work experience, preferred
+ 4-6 years professional experience, preferred
+ Direct customer facing experience, preferred
+ Strong communication skills
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook)
+ Demonstrated ability to work in a fast-paced, collaborative environment
+ Highly motivated, creative, able to operate effectively within a team
+ May require up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements.
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $66,500 - $99,645
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/7/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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0
Customer Account Management
98213 Everett, Washington
Fortive Corporation
Posted 1 day ago
Job Viewed
Job Description
Gordian ( is the leader in facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting, Gordian's solutions also include proprietary RSMeans data and Facility Intelligence Solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality.
Gordian is looking for an Account Manager based out in Fremont or Richmond, Virginia, who demonstrates professionalism, construction knowledge and delivers results through their expertise while using Gordian's extraordinary construction data and software. Primary responsibility for Gordian Account Managers is to provide support, training, for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area.
JOC is a procurement method and construction process that helps federal, state and local governments, schools, hospitals, higher education institutions and others maximize efficiency, optimize cost savings, and increase construction quality.
**Primary Responsibilities:**
+ Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
+ Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
+ Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as create and review detailed construction line item proposals
+ Ability to train contractors in Gordian software, client procedure and assist in client contract bidding
+ Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
**Qualifications:**
+ Bachelor's Degree in Engineering, Architecture, Construction Management, or a related field, or comparable work experience
+ 5+ years of construction procurement, construction management, or general contracting related experience in both facilities and road construction preferred
+ Extensive knowledge and experience in commercial public construction operations, pricing and contracting, including scope development and estimating/price proposal development
+ High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects in development and in the field simultaneously
+ Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
+ Proficient with Microsoft Office products, including Word, Excel, ability to develop and generate custom tracking documents and reports
+ Background in construction documentation and administration preferred, but not required
+ Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements
+ The ability to travel 50-70% within assigned geographic area
**Fortive Corporation Overview**
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Gordian**
Gordian is the world's leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian's offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Pay Range**
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
Gordian is looking for an Account Manager based out in Fremont or Richmond, Virginia, who demonstrates professionalism, construction knowledge and delivers results through their expertise while using Gordian's extraordinary construction data and software. Primary responsibility for Gordian Account Managers is to provide support, training, for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area.
JOC is a procurement method and construction process that helps federal, state and local governments, schools, hospitals, higher education institutions and others maximize efficiency, optimize cost savings, and increase construction quality.
**Primary Responsibilities:**
+ Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
+ Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
+ Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as create and review detailed construction line item proposals
+ Ability to train contractors in Gordian software, client procedure and assist in client contract bidding
+ Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
**Qualifications:**
+ Bachelor's Degree in Engineering, Architecture, Construction Management, or a related field, or comparable work experience
+ 5+ years of construction procurement, construction management, or general contracting related experience in both facilities and road construction preferred
+ Extensive knowledge and experience in commercial public construction operations, pricing and contracting, including scope development and estimating/price proposal development
+ High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects in development and in the field simultaneously
+ Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
+ Proficient with Microsoft Office products, including Word, Excel, ability to develop and generate custom tracking documents and reports
+ Background in construction documentation and administration preferred, but not required
+ Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements
+ The ability to travel 50-70% within assigned geographic area
**Fortive Corporation Overview**
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Gordian**
Gordian is the world's leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian's offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Pay Range**
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
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1
Manager of Account Management - PNW
98194 Seattle, Washington
Uber
Posted 1 day ago
Job Viewed
Job Description
**About the Role**
The Uber Eats Pacific Northwest team (PNW) is looking for a Manager of our Account Management team in Seattle, where we have one of the biggest opportunities on selection & growth.
In this role, you will manage a team of Account Managers who are responsible for growing merchants in their market, you will be responsible for making commercial decisions to help us achieve our goal of winning selection, street by street and geo by geo. The role provides the opportunity to have a meaningful impact on the organization.
As the Manager of Account Management, you'll own the success of your geographical area, from achieving results to optimizing the selection mix. You'll collaborate with Sales teams to cultivate a strong selection funnel. As a senior team member, you'll leverage your coaching expertise to coach team members at multiple levels and will lead critical projects.
**What You'll Do**
+ Team Leadership and Development - You'll lead a team of skilled individual contributors focused on retaining and growing our restaurant partners. Your approach will be people-first, actively supporting your team's development and growth opportunities.
+ Drive Selection Growth - You'll be instrumental in boosting merchant revenue and value on Uber Eats by deepening our partnerships. This involves effectively leveraging Uber Eats tools like marketing and product adoption, alongside pioneering new and innovative initiatives. You will guide, coach and follow up with your team in the following areas:
+ Book of Business (BoB) Management
+ Upselling marketing portfolio
+ Increase Membership Penetration.
+ Client Facing Time & Deliverables (Business Reviews)
+ Stakeholder Management - You'll expertly manage stakeholder relationships, working cross-functionally with our Sales, Product, Operations & Analytics teams to enhance the restaurant partner experience and achieve revenue targets.
+ Strategic Local Impact - Collaborate with the Leadership Team team across the Eats West organization to develop and execute the overarching strategy for retaining and growing our SMB restaurant partner base.
Basic Qualifications
+ Minimum 5+ years of experience in an account management or sales role
+ Minimum 2+ years people management/team lead experience
+ Previous work experience in a client facing role or leading teams with client facing roles.
+ Previous stakeholder management experience (interaction with +2 other areas)
Preferred Qualifications
+ Extensive track record managing, coaching and developing Account Managers and buidling high-performing teams.
+ Experience being a leader among peers, influencing cross-functional partners and setting an example for others
+ Proficiency in using data analysis to inform strategic decision-making and generate practical recommendations
+ Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
+ An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes
+ Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment
+ Excellent at building and auditing account management processes along with analyzing and articulating problems and opportunities
+ Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships and foster collaboration.
+ Bachelors degree
For Seattle, WA-based roles: The base salary range for this role is USD$130,000 per year - USD$144,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award, sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-
The Uber Eats Pacific Northwest team (PNW) is looking for a Manager of our Account Management team in Seattle, where we have one of the biggest opportunities on selection & growth.
In this role, you will manage a team of Account Managers who are responsible for growing merchants in their market, you will be responsible for making commercial decisions to help us achieve our goal of winning selection, street by street and geo by geo. The role provides the opportunity to have a meaningful impact on the organization.
As the Manager of Account Management, you'll own the success of your geographical area, from achieving results to optimizing the selection mix. You'll collaborate with Sales teams to cultivate a strong selection funnel. As a senior team member, you'll leverage your coaching expertise to coach team members at multiple levels and will lead critical projects.
**What You'll Do**
+ Team Leadership and Development - You'll lead a team of skilled individual contributors focused on retaining and growing our restaurant partners. Your approach will be people-first, actively supporting your team's development and growth opportunities.
+ Drive Selection Growth - You'll be instrumental in boosting merchant revenue and value on Uber Eats by deepening our partnerships. This involves effectively leveraging Uber Eats tools like marketing and product adoption, alongside pioneering new and innovative initiatives. You will guide, coach and follow up with your team in the following areas:
+ Book of Business (BoB) Management
+ Upselling marketing portfolio
+ Increase Membership Penetration.
+ Client Facing Time & Deliverables (Business Reviews)
+ Stakeholder Management - You'll expertly manage stakeholder relationships, working cross-functionally with our Sales, Product, Operations & Analytics teams to enhance the restaurant partner experience and achieve revenue targets.
+ Strategic Local Impact - Collaborate with the Leadership Team team across the Eats West organization to develop and execute the overarching strategy for retaining and growing our SMB restaurant partner base.
Basic Qualifications
+ Minimum 5+ years of experience in an account management or sales role
+ Minimum 2+ years people management/team lead experience
+ Previous work experience in a client facing role or leading teams with client facing roles.
+ Previous stakeholder management experience (interaction with +2 other areas)
Preferred Qualifications
+ Extensive track record managing, coaching and developing Account Managers and buidling high-performing teams.
+ Experience being a leader among peers, influencing cross-functional partners and setting an example for others
+ Proficiency in using data analysis to inform strategic decision-making and generate practical recommendations
+ Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
+ An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes
+ Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment
+ Excellent at building and auditing account management processes along with analyzing and articulating problems and opportunities
+ Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships and foster collaboration.
+ Bachelors degree
For Seattle, WA-based roles: The base salary range for this role is USD$130,000 per year - USD$144,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award, sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-
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2
Customer Success Account Management Leader
98194 Seattle, Washington
Microsoft Corporation
Posted 1 day ago
Job Viewed
Job Description
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
The Customer Success Account Management (CSAM) function develops and maintains foundational relationships with our most important customers, enabling quality solution delivery and ensuring our customers realize the business value from their investment in Microsoft. This is achieved by developing a deep understanding of the customer's desired business outcomes and technology strategy and developing programs to deliver those outcomes. The CSAM functional also ensures ongoing customer health by taking proactive steps to improve the resiliency, optimization and security of the customer's environment and orchestrating support and crises response.
This CSAM Leader for the Manufacturing and Mobility OU works with an M2 partner and together they are responsible for the overall success of the OU CSAM function. This includes the culture and care of the team, the strategic direction and operational excellence of the business, and overall satisfaction of our customer base. The CSAM Leader ensures their team plays a key role in the Microsoft account team, leading the development and execution of consumption strategies and providing deep knowledge of customer health.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**People** **Leadership:**
+ Build and grow a healthy team culture by creating a diverse, equitable, inclusiveenvironment, driving accountability for results, anddeveloping and coaching talent.
+ Foster a culture of customer-centricityby keeping the customer at the center of everything we do and collaborating with peers and extended teams to shape the end-to-end customer experience.
+ Encourage and empower teams to share learnings, collaborate on challenges and trends, and promote community sharing across the customer success unit.
**Customer Relationship Management** **:**
+ Proactively develop direct customer relationships and through the Microsoft account teams to enable our customers to realize the value of their Microsoft investments and ensure clear communication and orchestration of our response to customer crisis situations.
**Customer Success Leadership** **:**
+ Customer strategy and growth: collaborate with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ Delivery and Program Management: coach team on planning and customer-facing program review, managing key stakeholder expectations via delivery of a Customer Success Plan.
+ Consumption leadership: coach team to identify pipeline opportunities, to take accountability for customer milestones, and ensure committed milestones are completed to drive customer success.
+ Incident and crisis management: Proactively coach team and stakeholders to ensure clear accountability and response effectiveness. Reactively ensure clear customer communication, response orchestration, effective resolution and post-event analysis.
**Technical Relevance** **:**
+ Coach team members on, and stays current with, industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
**Other** **:**
+ Embody Microsoft Culture ( and Values ( Qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
**Preferred Qualifications**
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
5+ years relevant work experience within customer industry.
3+ years people management experience.
3+ years experience managing a consumption portfolio.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
Customer Success Account Mgmt M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $51,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 165,600 - 272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until September 12th, 2025.
**_#MCAPSA_**
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
The Customer Success Account Management (CSAM) function develops and maintains foundational relationships with our most important customers, enabling quality solution delivery and ensuring our customers realize the business value from their investment in Microsoft. This is achieved by developing a deep understanding of the customer's desired business outcomes and technology strategy and developing programs to deliver those outcomes. The CSAM functional also ensures ongoing customer health by taking proactive steps to improve the resiliency, optimization and security of the customer's environment and orchestrating support and crises response.
This CSAM Leader for the Manufacturing and Mobility OU works with an M2 partner and together they are responsible for the overall success of the OU CSAM function. This includes the culture and care of the team, the strategic direction and operational excellence of the business, and overall satisfaction of our customer base. The CSAM Leader ensures their team plays a key role in the Microsoft account team, leading the development and execution of consumption strategies and providing deep knowledge of customer health.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**People** **Leadership:**
+ Build and grow a healthy team culture by creating a diverse, equitable, inclusiveenvironment, driving accountability for results, anddeveloping and coaching talent.
+ Foster a culture of customer-centricityby keeping the customer at the center of everything we do and collaborating with peers and extended teams to shape the end-to-end customer experience.
+ Encourage and empower teams to share learnings, collaborate on challenges and trends, and promote community sharing across the customer success unit.
**Customer Relationship Management** **:**
+ Proactively develop direct customer relationships and through the Microsoft account teams to enable our customers to realize the value of their Microsoft investments and ensure clear communication and orchestration of our response to customer crisis situations.
**Customer Success Leadership** **:**
+ Customer strategy and growth: collaborate with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ Delivery and Program Management: coach team on planning and customer-facing program review, managing key stakeholder expectations via delivery of a Customer Success Plan.
+ Consumption leadership: coach team to identify pipeline opportunities, to take accountability for customer milestones, and ensure committed milestones are completed to drive customer success.
+ Incident and crisis management: Proactively coach team and stakeholders to ensure clear accountability and response effectiveness. Reactively ensure clear customer communication, response orchestration, effective resolution and post-event analysis.
**Technical Relevance** **:**
+ Coach team members on, and stays current with, industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
**Other** **:**
+ Embody Microsoft Culture ( and Values ( Qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
**Preferred Qualifications**
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
5+ years relevant work experience within customer industry.
3+ years people management experience.
3+ years experience managing a consumption portfolio.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
Customer Success Account Mgmt M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $51,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 165,600 - 272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until September 12th, 2025.
**_#MCAPSA_**
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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3
Manager - Global Client Group - Account Management
98507 Tanglewilde, Washington
American Express Global Business Travel
Posted 1 day ago
Job Viewed
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Manager, Global Client Group is a strategic leader at AmexGBT, responsible for leading the execution of our client servicing strategy for clients. The Manager, GCG Travel is an innovative leader, strategic problem solver with a focus on analytics and program optimization. The role is also responsible for optimizing, enhancing, and driving premium revenue for one of the top clients in the GCG Financial Services vertical in a dedicated environment. The client is a true leader in the industry.
**What You'll Do:**
+ getting results through client negotiations
+ positively influencing the key client decision makers through effective communication and strategic guidance.
+ proactively recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with Service Delivery Leaders
**What We're Looking For:**
+ Extensive customer/client facing experience globally
+ 4-5 year's account / client management, consulting or procurement leadership experience required within the travel industry.
+ Demonstrated ability to deliver a data-driven, analytical approach to the client's travel program in a consultative manner as the subject matter authority.
+ Must possess a solid understanding of principles and key drivers of both customer satisfaction and operation expense.
+ Demonstrated ability to understand broad issues and capitalize on global market conditions impacting customers' travel program, along with strong knowledge of the marketplace, is required.
+ Strong business and financial competence and the proven ability to get results and achieve targets are required.
+ Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills.
+ Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.
+ Must possess the ability to influence internally and externally, and be able to drive decisions across an organization.
+ Proven ability to drive and affect change is required.
+ Knowledge of Amex GBT products/services and their distinct value are preferred.
+ Travel Management Experience preferred
+ Deep understanding of technology industry is strongly preferred
Location: Virtual, ability to work with East Coast US and Europe time zones required
Travel - (15% - 20% of time)
**Location**
United States
The US national base salary range for this position is from
$88,200.00 - $163,800.00
The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance ( #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (
The Manager, Global Client Group is a strategic leader at AmexGBT, responsible for leading the execution of our client servicing strategy for clients. The Manager, GCG Travel is an innovative leader, strategic problem solver with a focus on analytics and program optimization. The role is also responsible for optimizing, enhancing, and driving premium revenue for one of the top clients in the GCG Financial Services vertical in a dedicated environment. The client is a true leader in the industry.
**What You'll Do:**
+ getting results through client negotiations
+ positively influencing the key client decision makers through effective communication and strategic guidance.
+ proactively recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with Service Delivery Leaders
**What We're Looking For:**
+ Extensive customer/client facing experience globally
+ 4-5 year's account / client management, consulting or procurement leadership experience required within the travel industry.
+ Demonstrated ability to deliver a data-driven, analytical approach to the client's travel program in a consultative manner as the subject matter authority.
+ Must possess a solid understanding of principles and key drivers of both customer satisfaction and operation expense.
+ Demonstrated ability to understand broad issues and capitalize on global market conditions impacting customers' travel program, along with strong knowledge of the marketplace, is required.
+ Strong business and financial competence and the proven ability to get results and achieve targets are required.
+ Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills.
+ Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.
+ Must possess the ability to influence internally and externally, and be able to drive decisions across an organization.
+ Proven ability to drive and affect change is required.
+ Knowledge of Amex GBT products/services and their distinct value are preferred.
+ Travel Management Experience preferred
+ Deep understanding of technology industry is strongly preferred
Location: Virtual, ability to work with East Coast US and Europe time zones required
Travel - (15% - 20% of time)
**Location**
United States
The US national base salary range for this position is from
$88,200.00 - $163,800.00
The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance ( #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (
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4
Account Management - Operations Specialist, Scheduling and Cell Logistics
98127 Seattle, Washington
TechDigital Group
Posted 3 days ago
Job Viewed
Job Description
we are inspired by a single vision transforming patients' lives through science.
In oncology, hematology, immunology, and cardiovascular disease and one of the most diverse and promising pipelines in the industry each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and Client's continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.
The Operations Specialist, Scheduling and Cell Logistics will be responsible for monitoring patient treatment schedules for the manufacturing of Client's clinical and commercial autologous cellular immunotherapy products. They will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
The primary duty of the Operations Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
- Position is office-based in Seattle-Dexter with in-office attendance required at a 100% on-site capacity.
- Position shift time is 1pm-11pm local time.
- Overtime may occasionally be required as assigned.
- Weekend and holiday on-call support is required as assigned.
- Travel is possible and will not exceed 10%. International travel will not exceed once per year.
- Bachelor's degree or 3 years of work experience.
- Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred.
- Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners.
- Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics.
- Monitor collection, delivery, transportation, and manufacturing activities.
- Troubleshoot and develop plans of action for issues throughout the patient journey.
- Interact with internal and external stakeholders over the phone and email.
- Ensure a positive end-to-end customer experience.
- Execute escalations and facilitate product returns and product replacements.
- Input and maintain transactional data related to patient schedules within Client's scheduling system.
- Document feedback from customers and partners as received.
- Actively participate in tactical and other meetings as assigned.
- Facilitate daily operations activities and meetings including shift turnover on a rotating basis.
- Provide real-time scheduling portal support to external users.
- Monitor and triage requests and issues within the case management system.
- Provide on-call and holiday support as assigned.
- Comply with applicable SOPs, work practices, and other documentation.
- Accountable for individual performance.
- Execute project tasks as assigned.
- Execute working groups tasks as assigned.
- Highly self-motivated, self-aware, and professional.
- Able to work independently and in groups.
- Flexible in responding to quickly changing business needs.
- Exceptional customer service orientation.
- Skilled at managing tense situations and de-escalation.
- Eager to work with teams from other regions and cultures.
- Able to share workspace for independent and collaborative work.
- Strong sense of ownership and accountability.
- Fluent reading, speaking, and writing skills required in English.
#J-18808-Ljbffr
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5
Account Management - Operations Specialist, Scheduling and Cell Logistics
98127 Seattle, Washington
Omni Inclusive
Posted 8 days ago
Job Viewed
Job Description
we are inspired by a single vision - transforming patients' lives through science.
In oncology, hematology, immunology, and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and Client's continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.
The Position:
The Operations Specialist, Scheduling and Cell Logistics will be responsible for monitoring patient
treatment schedules for the manufacturing of Client's clinical and commercial autologous cellular
immunotherapy products. They will resolve real-time operational issues related to transportation,
manufacturing, distribution, and administration.
The primary duty of the Operations Specialist, Scheduling and Cell Logistics is to execute day-to-day
operations (>= 95% of time). Participation in projects and working groups is growth opportunity as
operations permit, considering performance and alignment with development plan.
• Position is office-based in Seattle-Dexter with in-office attendance is required at a 100% on-site capacity
• Position shift time is 1pm- 11pm local time.
• Overtime may occasionally be required as assigned.
• Weekend and holiday on-call support is required as assigned.
• Travel is possible and will not exceed 10%. International travel will not exceed once per
year.
Education and Experience:
• Bachelor's degree or 3 years of work experience
• Work experience in customer service, call center operations, patient services/navigator,
account management, logistics, or supply chain preferred
Responsibilities:
• Act as initial and primary scheduling point of contact for apheresis centers,
manufacturing sites, couriers, and other logistics partners
• Create and maintain patient schedules in coordination with apheresis centers,
manufacturing sites, treatment sites, and third-party logistics
• Monitor collection, delivery, transportation, and manufacturing activities
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute escalations and facilitate product returns and product replacements
• Input and maintain transactional data related to patient schedules within Client's
scheduling system
• Document feedback from customers and partners as received
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating
basis
• Provide real-time scheduling portal support to external users
• Monitor and triage requests and issues within the case management system
• Provide on-call and holiday support as assigned
• Comply with applicable SOPs, work practices, and other documentation
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned
Knowledge, Skills, and Abilities:
• Highly self-motivated, self-aware, and professional
• Able to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace for independent and collaborative work
• Strong sense of ownership and accountability
• Fluent reading, speaking, and writing skills required in English
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About the latest Account management Jobs in Washington !
6
Account & Relationship Management Specialist - National Account Manager
98507 Tanglewilde, Washington
Wolters Kluwer
Posted 1 day ago
Job Viewed
Job Description
**LOCATION:** Remote U.S. (Eastern time zone or Central time zone candidates are preferred; other candidates will be considered)
**OVERVIEW**
As an Account & Relationship Management Executive, you will manage a portfolio of national accounts in the Lippincott Nursing portfolio, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction.
You will be part of the Health Learning, Research & Practice (HLRP) Business Unit within Wolters Kluwer Health. You will be assigned specific nursing schools and will meet virtually and onsite with executive decision-makers across the country.
**RESPONSIBILITIES**
+ Develop in-depth relationships with key decision-makers in assigned accounts.
+ Conduct thorough needs analysis to align products/services to customer requirements.
+ Negotiate terms and close sales with a high degree of authority
+ Develop and implement targeted sales strategies.
+ Track and analyze sales performance metrics and tailor strategies accordingly.
+ Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
+ Provide detailed and accurate sales forecasts.
+ Support clients during the implementation of products/services.
+ Resolve complex customer issues promptly and effectively.
+ Identify opportunities for growing, expanding, upselling, and cross-selling within the account portfolio.
**QUALIFICATIONS**
**Education:** Bachelor's degree or equivalent experience
**Requirements:**
+ 3+ years of proven, quota-driven sales experience
+ Experience selling to executive decision makers
+ Experience in higher education, nursing, or the publishing industry preferred.
+ Experience selling B2B preferred
**Desired Skills**
+ Communication: Excellent verbal and written communication skills.
+ Negotiation: Strong negotiation skills for setting terms and closing deals
+ Product Knowledge: Solid understanding of the organization's products or services.
+ Sales Strategy: Ability to design and implement targeted sales strategies
+ CRM Expertise: Advanced use of CRM software for account management.
+ Problem-Solving: High proficiency in resolving complex customer issues.
+ Analytical Skills: Strong analytical skills for tracking and adapting sales performance.
+ Relationship Building: Exceptional ability to build and maintain long-term client relationships.
**TRAVEL:** Up to 60% to attend meetings on campus or other sites
#LI-Remote
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
**OVERVIEW**
As an Account & Relationship Management Executive, you will manage a portfolio of national accounts in the Lippincott Nursing portfolio, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction.
You will be part of the Health Learning, Research & Practice (HLRP) Business Unit within Wolters Kluwer Health. You will be assigned specific nursing schools and will meet virtually and onsite with executive decision-makers across the country.
**RESPONSIBILITIES**
+ Develop in-depth relationships with key decision-makers in assigned accounts.
+ Conduct thorough needs analysis to align products/services to customer requirements.
+ Negotiate terms and close sales with a high degree of authority
+ Develop and implement targeted sales strategies.
+ Track and analyze sales performance metrics and tailor strategies accordingly.
+ Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
+ Provide detailed and accurate sales forecasts.
+ Support clients during the implementation of products/services.
+ Resolve complex customer issues promptly and effectively.
+ Identify opportunities for growing, expanding, upselling, and cross-selling within the account portfolio.
**QUALIFICATIONS**
**Education:** Bachelor's degree or equivalent experience
**Requirements:**
+ 3+ years of proven, quota-driven sales experience
+ Experience selling to executive decision makers
+ Experience in higher education, nursing, or the publishing industry preferred.
+ Experience selling B2B preferred
**Desired Skills**
+ Communication: Excellent verbal and written communication skills.
+ Negotiation: Strong negotiation skills for setting terms and closing deals
+ Product Knowledge: Solid understanding of the organization's products or services.
+ Sales Strategy: Ability to design and implement targeted sales strategies
+ CRM Expertise: Advanced use of CRM software for account management.
+ Problem-Solving: High proficiency in resolving complex customer issues.
+ Analytical Skills: Strong analytical skills for tracking and adapting sales performance.
+ Relationship Building: Exceptional ability to build and maintain long-term client relationships.
**TRAVEL:** Up to 60% to attend meetings on campus or other sites
#LI-Remote
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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7
Assistant Director - Account Management (Group Benefits) | REMOTE Opportunity within No Cal, Port...
98194 Seattle, Washington
Principal Financial Group
Posted 1 day ago
Job Viewed
Job Description
**What You'll Do**
The **Associate** **Director of Account Management** will lead a team of Client Relationship Consultants in our Group Benefits space. This is a leadership development opportunity where you will collaborate with other leaders in the region to lead, manage and develop an Account Management team. In addition, this role partners with the Sales Reps to achieve office sales and retention goals. This role takes a very "hands on" approach and needs to be willing to take very tactical actions to get things done. The successful incumbent is comfortable both leading and influencing the team. Along with leading a team, you will maintain a block of business, meeting retention and profitability goals.
**Here are a few examples of things you'll do:**
+ Frame problems and solutions from a broad, strategic perspective.
+ Develop competencies needed to be a strong leader.
+ Define expectations, establish goals, and mentor the team.
+ Assist your team on sophisticated service issues, negotiations, retention, and renewals.
+ Collaborate with the sales team on additional products and services.
We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!
**Who You Are**
+ 6+ years of group benefits account management experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2 + years of direct management or leadership experience strongly preferred
+ Must be able to acquire and maintain a Life/Health license within 90 days (active license preferred)
+ Advanced knowledge of industry products required
+ Ability to develop relationships and motivate team behavior
+ Must have excellent persuasion, organizational, problem solving, decision making, time management, presentation, listening and oral and written communication skills, as well as advanced analytical skills
+ Must be able to maintain accuracy while being detail oriented
+ Ability to maintain confidentiality is essential
+ Travel required (20% - 40%), including overnight stays
**Salary Range Information**
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
**Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)**
$ - $ / year
**Time Off Program**
Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided.
**Pension Eligible**
Yes
**Location(s)**
Preference is for the role to be based in Northern California, however we're willing to consider talent in Seattle and Portland as well. This role will work remotely from within the territory and will report into the office periodically.
**Work Authorization/Sponsorship**
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.
Nonimmigrant Workers ( and Green Card for Employment-Based Immigrants ( Code of Ethics**
For Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
**Experience Principal**
At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services - and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site ( to learn more about our purpose, values and benefits.
**Principal is an Equal Opportunity Employer**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
**Posting Window**
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
**Original Posting Date**
8/5/2025
**Most Recently Posted Date**
8/6/2025
The **Associate** **Director of Account Management** will lead a team of Client Relationship Consultants in our Group Benefits space. This is a leadership development opportunity where you will collaborate with other leaders in the region to lead, manage and develop an Account Management team. In addition, this role partners with the Sales Reps to achieve office sales and retention goals. This role takes a very "hands on" approach and needs to be willing to take very tactical actions to get things done. The successful incumbent is comfortable both leading and influencing the team. Along with leading a team, you will maintain a block of business, meeting retention and profitability goals.
**Here are a few examples of things you'll do:**
+ Frame problems and solutions from a broad, strategic perspective.
+ Develop competencies needed to be a strong leader.
+ Define expectations, establish goals, and mentor the team.
+ Assist your team on sophisticated service issues, negotiations, retention, and renewals.
+ Collaborate with the sales team on additional products and services.
We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!
**Who You Are**
+ 6+ years of group benefits account management experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2 + years of direct management or leadership experience strongly preferred
+ Must be able to acquire and maintain a Life/Health license within 90 days (active license preferred)
+ Advanced knowledge of industry products required
+ Ability to develop relationships and motivate team behavior
+ Must have excellent persuasion, organizational, problem solving, decision making, time management, presentation, listening and oral and written communication skills, as well as advanced analytical skills
+ Must be able to maintain accuracy while being detail oriented
+ Ability to maintain confidentiality is essential
+ Travel required (20% - 40%), including overnight stays
**Salary Range Information**
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
**Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)**
$ - $ / year
**Time Off Program**
Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided.
**Pension Eligible**
Yes
**Location(s)**
Preference is for the role to be based in Northern California, however we're willing to consider talent in Seattle and Portland as well. This role will work remotely from within the territory and will report into the office periodically.
**Work Authorization/Sponsorship**
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.
Nonimmigrant Workers ( and Green Card for Employment-Based Immigrants ( Code of Ethics**
For Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
**Experience Principal**
At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services - and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site ( to learn more about our purpose, values and benefits.
**Principal is an Equal Opportunity Employer**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
**Posting Window**
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
**Original Posting Date**
8/5/2025
**Most Recently Posted Date**
8/6/2025
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Business Development Specialist
98089 Kent, Washington
Western Integrated Tech
Posted today
Job Viewed
Job Description
About Us:
Western Integrated Technologies (WIT) is a customer-centric team dedicated to delivering tailored solutions that prioritize our customers' best interests. Our expertise extends nationally and internationally, enabling us to develop innovative solutions and leverage our extensive inventory of proven tools to achieve tangible results.
At WIT, we foster a culture of collaboration and excellence by cultivating a diverse team with varied backgrounds and professional expertise. We invest in training, recognition, and rewards to empower our employees to reach their full potential and contribute to our collective success.
Job Purpose:
As a business development specialist, you play a key role in creating and implementing new and innovative business development strategies. You will be responsible for identifying new business opportunities, connecting, and meeting with current and prospective clients, understanding their needs, and providing tailored solutions to meet those needs.
Responsibilities for our Business Development Specialist:
- Build and maintain meaningful business relationships with decision makers and stakeholders
- Actively drive sales growth while simultaneously enhancing profit margins, leveraging innovative strategies and solutions
- Collaborate with other departments (Purchasing, Shop, C-Suite and Engineering) to identify and close new opportunities
- Submit approved business plan to review monthly with manager
- Interact daily with customer prospects through various communication channels (i.e., email, phone, and in person)
- Create persuasive proposals and deliver impactful presentations to customers and prospective clients
- Coordinate with internal teams to ensure client requirements are met and projects are delivered on time.
- Utilize our CRM by updating your new and ongoing sales opportunities
We are looking for someone with all or some of the following:
- 3+ years of experience in Fluid Power (hydraulic and pneumatic) applications
- 3+ years of experience in industrial sales
- Aptitude for fostering positive relationships with clients and colleagues.
- Strong research and strategic analysis skills.
- Proficiency in creating and delivering persuasive proposals and client presentations
- Knowledge of mechanical, electrical, and programmable controllers (preferred)
- Advanced skills in MS Word, Outlook, Excel, and PowerPoint
- Strong attention to detail and ability to thrive under pressure
- Completion of consultative sales skills training
- Supportive and collaborative approach
- Strong desire to support and help teammates excel
What we have to offer:
- Competitive Salary and Commission Package
- Comprehensive Health Coverage:
- Medical, Dental, Vision, and Life Insurance for your well-being.
- Financial Security:
- 401(k) Retirement Plan with employer matching to build your future.
- Competitive Bonus Plans that reward your hard work.
- Well-being and Work-Life Balance:
- Flexible work arrangements
- "WIT-Fit" Wellness Plan with HSA Bonus Incentives for prioritizing your physical and mental health.
- Paid Time Off to recharge and pursue personal interests.
- Birthday Time Off
- Volunteer Time Off
- Support for Growth and Development:
- Tuition Assistance opportunities to invest in your education and skill enhancement.
- Internal Promotion opportunities to advance your career within the organization.
- Chance to work with cutting-edge industrial products and solutions, contributing to the advancement of technology in various industries.
- Flexible Savings Options:
- Health Savings Account (HSA) for managing healthcare expenses.
- Employee Perks and Discounts:
- Competitive mileage reimbursement program for travel-related expenses.
- Verizon Wireless Employee Discount for savings on mobile services.
- Life Mart Discounts through ADP for exclusive deals and savings.
- Employee Assistance Program (EAP)
We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic. We value diversity and inclusion in our workforce and believe that a diverse team fosters creativity, innovation, and success. As an equal opportunity employer, we welcome and encourage applications from all qualified candidates.
Compensation details: 0 Yearly Salary
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