73,157 Account Servicing jobs in the United States

Account Servicing Specialist (30 Days)

The Account Servicing Specialist (30 Days) will be responsible for servicing auto loan accounts that are 30-60 days delinquent and documenting all collection activities utilizing loan servicing software.

Essential Responsibilities:

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Essential Requirements:

• 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.

Salary: $20.00 - $25.00 per hour + Bonus

Veros Credit, LLC is an equal opportunity employer.

**This Organization Participates in E-Verify

Keywords:

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Account Servicing Specialist (30 Days) will be responsible for servicing auto loan accounts that are 30-60 days delinquent and documenting all collection activities utilizing loan servicing software.

Essential Responsibilities:

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Essential Requirements:

• 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.

Salary: $20.00 - $25.00 per hour + Bonus

Veros Credit, LLC is an equal opportunity employer.

**This Organization Participates in E-Verify

Keywords:

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Account Servicing Specialist (90+ Days) will be responsible for servicing auto loan accounts that are 90+ days delinquent and documenting all collection activities utilizing loan servicing software.

Essential Responsibilities:

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Requirements:

• Bilingual (English/Spanish) required.
• 5+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.

Salary: $22.00 - $30.00 per hour + Bonus

#VHP

Veros Credit, LLC is an equal opportunity employer.

**This Organization Participates in E-Verify

Keywords:

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

About The Position

The Account Servicing Specialist (60 Days) will be responsible for servicing auto loan accounts that are 60 days delinquent and documenting all collection activities utilizing loan servicing software.

Essential Responsibilities:

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Requirements:

• Bilingual (English/Spanish) required.
• 5+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Reinstatements experience is a plus.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.

Veros Credit, LLC is an equal opportunity employer.

**This Organization Participates in E-Verify

Keywords:

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

About The Position

The Account Servicing Specialist (90+ Days) will be responsible for servicing auto loan accounts that are 90+ days delinquent and documenting all collection activities utilizing loan servicing software.

Essential Responsibilities:

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Requirements:

• Bilingual (English/Spanish) required.
• 5+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.

#VHP

Veros Credit, LLC is an equal opportunity employer.

**This Organization Participates in E-Verify

Keywords:

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

Transaction Management Ops Analyst | BPRO SBL and 529 Account Servicing
Jacksonville, Florida
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
**Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**Line of Business Job Description:**
Wealth Management Operations provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, Banking & Personal Retirement Operations provides support for Merrill and Private Bank accounts and transactions. The Security Based Loan Document Review team supports contra firm payoffs and Letters of Credit for Merrill Lynch Bank & Trust Cayman (MLBTC) and Loan Management Account (LMA), and MLBTC account onboarding and maintenance requests submitted on behalf of clients by Financial Advisors.
A successful Transaction Management Operations Analyst on this team:
+ Gains a full understanding of each request with careful reading, research and application of product knowledge
+ Selects and executes moderately complex transaction processing and reconciliation with medium to large monetary impact according to established guidelines and procedures and within applicable systems
+ Communicates effectively and efficiently with the requestor via email to resolve any issues preventing the completion of the request
+ Documents all actions taken in the applicable system accurately and in a business writing style
+ Meets or exceeds productivity and quality goals
+ Adapts to ever changing products and services
+ Complies with all Bank of America policies
**Required Skills:**
+ Account Management
+ Numerical Reasoning
+ Recording/Organizing Information
+ Attention to Detail
+ Relationship Building
+ Research
+ Written Communications
+ Adaptability
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Transaction Management Ops Analyst | BPRO SBL AND 529 ACCOUNT SERVICING
Chandler, Arizona;Dallas, Texas
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
**Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**LOB Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Upon the receipt of a request from a branch office or other business partners to perform a manual transaction, monitor an account, or activate/update account features the Security Based Loan and 529 Account Servicing team ensures the validity of the request by reviewing documentation and other information provided. Once the request is confirmed in good order the team manages the transaction by making necessary updates to an account, moving assets according to the client's instructions, or providing the necessary approvals to route the request to the next queue for completion. These transaction management activities are performed when a request is received via email, report or queue.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Please note if this position is filled in Dallas, TX this position will relocate to Addison TX in July 2026.
**Required Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Transaction Management Ops Analyst | BPRO SBL AND 529 ACCOUNT SERVICING
Chandler, Arizona;Dallas, Texas
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
**Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**LOB Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Upon the receipt of a request from a branch office or other business partners to perform a manual transaction, monitor an account, or activate/update account features the Security Based Loan and 529 Account Servicing team ensures the validity of the request by reviewing documentation and other information provided. Once the request is confirmed in good order the team manages the transaction by making necessary updates to an account, moving assets according to the client's instructions, or providing the necessary approvals to route the request to the next queue for completion. These transaction management activities are performed when a request is received via email, report or queue.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Please note if this position is filled in Dallas, TX this position will relocate to Addison TX in July 2026.
**Required Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Job Description

Job Description

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for reliable, self-motivated problem-solvers with a knack for simplifying complex concepts into clear, easy-to-understand language to join us as Bilingual Account Coordinators (Spanish) on the Servicing team.

This is a full-time, work-from-home position with comprehensive benefits .

About you:

You have 1+ year(s) of experience in a professional environment where problem-solving and clear communication are key. You approach customer interactions with empathy and curiosity, seeking to understand not just the immediate issue but the root cause behind it.

We've found that individuals with experience in call centers, sales, hospitality, retail, restaurants, and other customer-facing roles excel in this position. If you're someone who can think critically, navigate technology efficiently, and resolve customer concerns with confidence, patience and professionalism, we'd love to hear from you.

The Impact You'll Make:

As an Account Coordinator on the Servicing team, you'll join the team that is the heart and voice of Mission Lane, helping thousands of callers each day. You'll embody our purpose of enabling financial progress by serving as the friendly voice on the other end of the line, assisting Mission Lane credit cardholders in our virtual call center.

As a Bilingual Account Coordinator, you will:

• Speak with both Spanish and English speaking callers in regards to a variety of issues related to Mission Lane credit cards.
• Communicate with empathy, curiosity, and respect, to identify the most effective way to assist the caller.
• Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer service.
• Complete after-call work with accuracy and efficiency.

Minimum Qualifications:

• 1+ year of customer service experience
• Fluent in Spanish and English (verbal and written)
• Strong communication skills, able to simplify complex topics into clear language
• Proactive; seeks and finds answers independently
• Uses sound judgment to quickly process situations and identify solutions
• Skilled at building rapport
• Calm and composed in difficult conversations; recovers quickly from challenges
• Comfortable with technology, quick to learn new tools and software, able to navigate multiple screens simultaneously
• Fast, accurate typing
• Adaptable and thrives in a fast-paced, evolving environment
• Open to feedback and committed to continuous improvement

You'll Get Bonus Points For:

• Credit card industry experience

Work location:

• This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. All states are subject to change.

Workspace requirements:

• A private, quiet, and distraction-free space with no interruptions.
• Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.

Schedule: In Eastern Time (ET); convert to your local time, as needed

100% attendance expectation for your first 60 days.

• Training schedule (paid):
  • Duration: First 3 weeks
  • Monday - Friday 8:30 AM to 5:00 PM Eastern
• Work schedule:
  
  • Monday - Friday 11:30 AM to 8:00 PM Eastern

Compensation & Benefits:

We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As a Bilingual Account Coordinator at Mission Lane, your compensation and benefits would include:

• Hourly Pay : $18.97
• Wellness Stipend : $00 monthly
• Internet Stipend : 40 monthly
• Paid Time Off
• Company Paid Holidays
• Parental Leave
• Comprehensive Benefits : Health, dental, and vision coverage
• Retirement Savings : 401(k) plan with company matching
• IT Equipment : Provided for your role during employment

This position offers the potential for promotion to Bilingual Account Manager within your first year of employment. Promotion from Bilingual Account Coordinator to Bilingual Account Manager is based on achievement based performance goals.

#LI-DNI

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.

To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Mission Lane has cumulatively raised over 600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.

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At Mission Lane, we're committed to a workplace built on respect and dignity, where everyone has the opportunity to contribute. We believe diversity in all forms makes us stronger, and we intentionally foster an inclusive environment where employees feel valued, respected, and free to be their true selves. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.