65,126 Account Servicing jobs in the United States
Account Servicing Manager
52401 Cedar Rapids, Iowa
BMO Financial Group
Posted 1 day ago
Job Viewed
Job Description
BMO is hiring a Account Servicing Manager to join the Transportation and Vendor Finance operations Team at the office location 3925 Fountains Blvd NE in Cedar Rapids, IA.
Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Lending operations includes specialized operations processes and activities for mortgages, consumer lending products, leasing and/or commercial lending products.
+ Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
+ Ensures alignment between values and behaviour that fosters diversity and inclusion.
+ Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
+ Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
+ Attracts, retains, and enables the career development of top talent.
+ Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
+ Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
+ Builds effective relationships with internal/external stakeholders.
+ Ensures alignment between stakeholders.
+ Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
+ Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
+ Provides input into the planning and implementation of operational programs. May assists with activities such as coordination and scheduling of work, resource forecasting.
+ May assist in the coordination of work flow and activities of the team, including assigning work, periodically reviewing output, providing input to employee performance reviews, quality control, training, team coaching and guidance, operations research and problem resolution.
+ Fulfills routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/requests, and/or audit/reconciliation activities.
+ Analyzes and resolve complex issues efficiently and effectively in accordance with Bank and industry standards. Act as primary back-up to team members and as back-up to the manager.
+ Evaluates circumstances requiring exceptions and engages senior management for resolution where required.
+ Provides input into the planning and implementation of business programs.
+ Executes work to deliver timely, accurate, and efficient service.
+ Identifies business needs, designs/develops tools and training programs; may include delivery. of training to audiences.
+ May acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
+ Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
+ Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
+ Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met.
+ Checks and reconciles information and documentation to ensure accuracy and completeness.
+ Identifies and resolves discrepancies in accordance with standard procedures.
+ Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.
+ Data enters, reviews and verifies loan information and documentation for processing and/or further handling.
+ Manages documentation to ensure that records are maintained in a proper manner.
+ Analyzes data and information to provide insights and recommendations.
+ Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
+ Develops and maintains effective relationships with internal & external stakeholders.
+ Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
+ Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
+ Exercises judgment to identify, diagnose, and solve problems within given rules.
+ Works independently on a range of complex tasks, which may include unique situations.
+ Broader work or accountabilities may be assigned as needed. **Qualifications:**
+ Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
+ Knowledge and experience using relevant systems and technology - In-depth.
+ Knowledge and understanding of the business unit's key products and services, processes and controls - In-depth.
+ Knowledge of the risk and regulatory requirements of the business - In-depth.
+ Prioritization skills - Good.
+ PC skills (MS Word, Excel, PowerPoint) - In-depth.
+ Ability to multi-task in a fast-paced environment.
+ Technical proficiency gained through education and/or business experience.
+ Verbal & written communication skills - In-depth.
+ Collaboration & team skills - In-depth.
+ Analytical and problem solving skills - In-depth.
+ Influence skills - In-depth.
+ Data driven decision making - In-depth.
**Salary:**
$51,800.00 - $95,900.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Lending operations includes specialized operations processes and activities for mortgages, consumer lending products, leasing and/or commercial lending products.
+ Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
+ Ensures alignment between values and behaviour that fosters diversity and inclusion.
+ Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
+ Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
+ Attracts, retains, and enables the career development of top talent.
+ Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
+ Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
+ Builds effective relationships with internal/external stakeholders.
+ Ensures alignment between stakeholders.
+ Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
+ Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
+ Provides input into the planning and implementation of operational programs. May assists with activities such as coordination and scheduling of work, resource forecasting.
+ May assist in the coordination of work flow and activities of the team, including assigning work, periodically reviewing output, providing input to employee performance reviews, quality control, training, team coaching and guidance, operations research and problem resolution.
+ Fulfills routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/requests, and/or audit/reconciliation activities.
+ Analyzes and resolve complex issues efficiently and effectively in accordance with Bank and industry standards. Act as primary back-up to team members and as back-up to the manager.
+ Evaluates circumstances requiring exceptions and engages senior management for resolution where required.
+ Provides input into the planning and implementation of business programs.
+ Executes work to deliver timely, accurate, and efficient service.
+ Identifies business needs, designs/develops tools and training programs; may include delivery. of training to audiences.
+ May acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
+ Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
+ Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
+ Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met.
+ Checks and reconciles information and documentation to ensure accuracy and completeness.
+ Identifies and resolves discrepancies in accordance with standard procedures.
+ Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.
+ Data enters, reviews and verifies loan information and documentation for processing and/or further handling.
+ Manages documentation to ensure that records are maintained in a proper manner.
+ Analyzes data and information to provide insights and recommendations.
+ Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
+ Develops and maintains effective relationships with internal & external stakeholders.
+ Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
+ Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
+ Exercises judgment to identify, diagnose, and solve problems within given rules.
+ Works independently on a range of complex tasks, which may include unique situations.
+ Broader work or accountabilities may be assigned as needed. **Qualifications:**
+ Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
+ Knowledge and experience using relevant systems and technology - In-depth.
+ Knowledge and understanding of the business unit's key products and services, processes and controls - In-depth.
+ Knowledge of the risk and regulatory requirements of the business - In-depth.
+ Prioritization skills - Good.
+ PC skills (MS Word, Excel, PowerPoint) - In-depth.
+ Ability to multi-task in a fast-paced environment.
+ Technical proficiency gained through education and/or business experience.
+ Verbal & written communication skills - In-depth.
+ Collaboration & team skills - In-depth.
+ Analytical and problem solving skills - In-depth.
+ Influence skills - In-depth.
+ Data driven decision making - In-depth.
**Salary:**
$51,800.00 - $95,900.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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0
Deposit Account Servicing Tech - DAS
95828 Florin, California
Golden 1
Posted 2 days ago
Job Viewed
Job Description
TITLE: DEPOSIT ACCOUNT SERVICING TECH - DAS
STATUS: NON-EXEMPT
REPORTS TO: SUP - DEPOSIT ACCOUNT SERVICING AND RECORDS
DEPARTMENT: DEPOSIT ACCOUNT SERVICES
JOB CODE: 11645
PAY RANGE: $22.75 - $23.00 HOURLY
GENERAL DESCRIPTION:
As a Deposit Account Services Tech, you will be responsible for managing and executing the end-to-end process of handling multiple job functions within the Department with a high level of proficiency. Your primary role will involve verifying, documenting, and processing member information in compliance with established policies and regulatory requirements. The position involves meticulous record-keeping, effective communication with internal teams, external third party and facilitating the maintaining of accounts in a sensitive and service excellence manner. The Deposit Account Servicing Tech should have a strong attention to detail, understanding of financial regulations, and the ability to navigate complex situations with professionalism and compassion. Additionally, the role may involve contact with legal and compliance departments to ensure adherence to industry standards. You may be required to manage numerous calls with minimal downtime between interactions, while simultaneously navigating computer systems.
TASKS, DUTIES, FUNCTIONS:
Corrected vision within the normal range.Hearing within normal range. A device to enhance hearing will be provided if needed.Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Extensive PC data entry and processing throughout the workday.
LICENSES / CERTIFICATIONS:
None
REV. 04/19/2024
STATUS: NON-EXEMPT
REPORTS TO: SUP - DEPOSIT ACCOUNT SERVICING AND RECORDS
DEPARTMENT: DEPOSIT ACCOUNT SERVICES
JOB CODE: 11645
PAY RANGE: $22.75 - $23.00 HOURLY
GENERAL DESCRIPTION:
As a Deposit Account Services Tech, you will be responsible for managing and executing the end-to-end process of handling multiple job functions within the Department with a high level of proficiency. Your primary role will involve verifying, documenting, and processing member information in compliance with established policies and regulatory requirements. The position involves meticulous record-keeping, effective communication with internal teams, external third party and facilitating the maintaining of accounts in a sensitive and service excellence manner. The Deposit Account Servicing Tech should have a strong attention to detail, understanding of financial regulations, and the ability to navigate complex situations with professionalism and compassion. Additionally, the role may involve contact with legal and compliance departments to ensure adherence to industry standards. You may be required to manage numerous calls with minimal downtime between interactions, while simultaneously navigating computer systems.
TASKS, DUTIES, FUNCTIONS:
- Areas of responsibility will include but not limited: levies and garnishments, zero balance accounts, proxies, privacy opt-out notices, non-resident alien accounts, foreign account reports, safe deposit boxes, VOD/member rating letters, photocopies from various systems and applications, specialty accounts, research requests, B-notices, Social Security reporting, address changes, trusts, subpoenas, Immigration letters and account modifications.
- Verification and Documentation: Verify and meticulously document all relevant information pertaining to members accounts, ensuring accuracy and completeness.
- Collaborate with members, branch staff and back-office departments and other relevant parties to obtain necessary documentation and information required for.
- Regulatory Compliance: Stay updated on financial industry regulations and ensure that all procedures adhere to these standards. Must successfully maintain all regulatory and compliance courses and apply knowledge to daily tasks.
- Record-Keeping: Maintain organized and detailed records of all interactions, transactions, and communications related to members accounts. Excellent organizational skills and time management to manage multiple tasks and meet sensitive deadlines.
- Communication: Strong written and verbal communication with internal teams, and members, demonstrating professionalism and service excellence during all interactions.
- Phone Call responsibilities: Manage call volumes while maintaining call handling times and being evaluated on key performance indicators, such as call resolution time, member satisfaction and adherence to company protocols.
- Problem Resolution: Address and resolve issues or discrepancies with the ability to navigate complex situations with service excellence, tact, and diplomacy.
- Training and Development: Stay informed about industry best practices and participate in training sessions to enhance proficiency in performing the tasks associated with Deposit Account Services processing.
- Digital expectation: Identify and propose process optimization, with a digital innovation focus, to enhance the operational performance. Support implementation of digitally focused projects, which include participating in testing new solutions.
- Engagement participation: Foster a positive, inclusive work environment that inspires others through words and actions; motivate other employees by embracing and practicing Golden 1's mission, vison, and core values.
- Assumes other responsibilities as apparent or assigned.
- Proficient in using relevant computer applications and software.
- Proven ability to analyze situations, identify issues, and implement effective solutions.
- INTERNAL: Ability to collaborate and work effectively with cross- functional teams and internal stakeholders.
- EXTERNAL: Collaborate with third party, members, and agencies.
- EDUCATION: Minimum of a high school diploma or equivalent. A bachelor's degree in finance, accounting, business administration or a related field is preferred.
- EXPERIENCE: 3 years of experience in member service with strong background in operational knowledge in the financial industry or similar experience in a related position.
- KNOWLEDGE / SKILLS:
- Strong problem- solving skills.
- Proficient communication and interpersonal skills.
- Detail- oriented with excellent organizational abilities.
- Ability to multi-task with a high level of accuracy.
- Reliability and can be counted on to be present.
- Ability to work independently.
- Ability to work in a fast-paced environment.
- Display a positive, outgoing attitude.
- Prolonged sitting throughout the workday with occasional mobility required.
Corrected vision within the normal range.Hearing within normal range. A device to enhance hearing will be provided if needed.Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Extensive PC data entry and processing throughout the workday.
LICENSES / CERTIFICATIONS:
None
REV. 04/19/2024
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1
Account Servicing Specialist - 90+ Day Collections
91764 Ontario, California
Veros Credit
Posted 2 days ago
Job Viewed
Job Description
About Us
Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.
We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.
Some of our benefit offerings include:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Accounts (FSA)
- Accident, Hospital, Indemnity Insurance
- Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- 401(k) Plan
- Employee Stock Ownership Plan (ESOP)
- Tuition Reimbursement
- Paid Holidays
- Paid Time Off (PTO)
- Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
- Referral Bonus
- Quarterly lunches
- Daily fresh fruit
- Office Starbucks Coffee/Latte/Espresso Machine
- And a lot more!
The Account Servicing Specialist (90+ Days) will be responsible for servicing auto loan accounts that are 90+ days delinquent and documenting all collection activities utilizing loan servicing software.
Essential Responsibilities:
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
- Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
- Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
- Accurately and professionally document account information and collection activities.
- Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
- Other duties as assigned.
Requirements:
- Bilingual (English/Spanish) required.
- 5+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
- Effective communication, negotiation, and problem-solving skills.
- Ability to read, interpret and apply federal, state, and local collections regulations.
- Ability to interact with customers in a professional, tactful, and sensitive manner.
- Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
- Available to work a flexible work schedule and overtime as needed.
- High School Diploma or GED.
Salary: $22.00 - $30.00 per hour + Bonus
#VHP
Veros Credit, LLC is an equal opportunity employer.
**This Organization Participates in E-Verify
Keywords:
Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble
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2
Account Servicing Specialist - 30 Day Collections
91764 Ontario, California
Veros Credit
Posted 2 days ago
Job Viewed
Job Description
About Us
Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.
We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.
Some of our benefit offerings include:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Accounts (FSA)
- Accident, Hospital, Indemnity Insurance
- Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- 401(k) Plan
- Employee Stock Ownership Plan (ESOP)
- Tuition Reimbursement
- Paid Holidays
- Paid Time Off (PTO)
- Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
- Referral Bonus
- Quarterly lunches
- Daily fresh fruit
- Office Starbucks Coffee/Latte/Espresso Machine
- And a lot more!
The Account Servicing Specialist (30 Days) will be responsible for servicing auto loan accounts that are 30-60 days delinquent and documenting all collection activities utilizing loan servicing software.
Essential Responsibilities:
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
- Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
- Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
- Accurately and professionally document account information and collection activities.
- Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
- Other duties as assigned.
Essential Requirements:
- 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
- Effective communication, negotiation, and problem-solving skills.
- Ability to read, interpret and apply federal, state, and local collections regulations.
- Ability to interact with customers in a professional, tactful, and sensitive manner.
- Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
- Available to work a flexible work schedule and overtime as needed.
- High School Diploma or GED.
Salary: $20.00 - $25.00 per hour + Bonus
#VHP
Veros Credit, LLC is an equal opportunity employer.
**This Organization Participates in E-Verify
Keywords:
Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble
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3
Account Servicing Specialist - Pre 30 Day Collections
91764 Ontario, California
Veros Credit
Posted 2 days ago
Job Viewed
Job Description
About Us
Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.
We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.
Some of our benefit offerings include:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Accounts (FSA)
- Accident, Hospital, Indemnity Insurance
- Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- 401(k) Plan
- Employee Stock Ownership Plan (ESOP)
- Tuition Reimbursement
- Paid Holidays
- Paid Time Off (PTO)
- Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
- Referral Bonus
- Quarterly lunches
- Daily fresh fruit
- Office Starbucks Coffee/Latte/Espresso Machine
- And a lot more!
The Account Servicing Specialist (Pre 30’s) will be responsible for servicing auto loan accounts that are less than 30 days delinquent and documenting all collection activities utilizing loan servicing software.
Essential Responsibilities:
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
- Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
- Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
- Accurately and professionally document account information and collection activities.
- Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
- Other duties as assigned.
Essential Requirements:
- 1+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
- Effective communication, negotiation, and problem-solving skills.
- Ability to read, interpret and apply federal, state, and local collections regulations.
- Ability to interact with customers in a professional, tactful, and sensitive manner.
- Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
- Available to work a flexible work schedule and overtime as needed.
- High School Diploma or GED.
Salary: $17.00 - $22.00 per hour + Bonus
#VHP
Veros Credit, LLC is an equal opportunity employer.
**This Organization Participates in E-Verify
Keywords:
Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble
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4
Digital Product Owner II - Small Business Account Servicing
45217 Cincinnati, Ohio
Fifth Third Bank, N.A.
Posted 8 days ago
Job Viewed
Job Description
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
The Digital Product Owner - Small Business Account Servicing will be responsible for: 1) collaborating with Retail Small Business team, design, technology, and analytics partners to manage new features from ideation through production release in Agile development, 2) ensuring key metrics are being met, and 3) pushing boundaries to introduce new and innovative digital solutions to build trust and exceed customer expectations. Will work closely with line of business partners to understand business goals and objectives and ensure our efforts are adding business and customer value.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Driving the digital small business strategy and roadmap to improve your digital product and payment experiences across mobile apps and browser.
+ Develop appropriately detailed specifications for product features so that they are clearly understood by the development teams
+ Collaborating with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; including participating in agile team ceremonies such as sprint reviews/demos.
+ Engaging with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.
+ Partnering with design and user experience colleagues to ensure an intuitive customer-research led UX/UI that meets customer needs.
+ Working with cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions.
+ Track and monitor key performance indicators.
+ Establish annual goals and objectives for products.
+ Provide transparency and ongoing communications with line of business partners/key stakeholders.
+ Maintain and provide product information to Servicing partners for contact center training documentation.
+ Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.
SUPERVISORY RESPONSIBILITIES:
Provides employees timely, candid and constructive performance feedback, develops employees to their fullest potential by providing challenging opportunities, develops the appropriate talent pool to ensure adequate bench strength and succession planning, and recognizes and rewards employees for accomplishments
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
+ Bachelor's Degree or equivalent experience required.
+ 5-7 years of related experience.
+ Demonstrated success in strategic development and program execution with Consumer and Business banking digital products such as: Money Movement, Online Bill Payment, Transfers, Payments, Credit/Debit Card Self Service features, Authentication, and Alerts.
+ Solid digital product management background.
+ Experience working in Agile development preferred.
+ Ability to have fun and a willingness to try new things and challenge the status quo.
+ Effortlessly collaborative with strong intellectual curiosity and creative problem solving.
+ Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions.
+ Ability to self-motivate and work well independently and with different teams.
Digital Product Owner II - Small Business Account Servicing
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45202
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
GENERAL FUNCTION:
The Digital Product Owner - Small Business Account Servicing will be responsible for: 1) collaborating with Retail Small Business team, design, technology, and analytics partners to manage new features from ideation through production release in Agile development, 2) ensuring key metrics are being met, and 3) pushing boundaries to introduce new and innovative digital solutions to build trust and exceed customer expectations. Will work closely with line of business partners to understand business goals and objectives and ensure our efforts are adding business and customer value.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Driving the digital small business strategy and roadmap to improve your digital product and payment experiences across mobile apps and browser.
+ Develop appropriately detailed specifications for product features so that they are clearly understood by the development teams
+ Collaborating with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; including participating in agile team ceremonies such as sprint reviews/demos.
+ Engaging with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.
+ Partnering with design and user experience colleagues to ensure an intuitive customer-research led UX/UI that meets customer needs.
+ Working with cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions.
+ Track and monitor key performance indicators.
+ Establish annual goals and objectives for products.
+ Provide transparency and ongoing communications with line of business partners/key stakeholders.
+ Maintain and provide product information to Servicing partners for contact center training documentation.
+ Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.
SUPERVISORY RESPONSIBILITIES:
Provides employees timely, candid and constructive performance feedback, develops employees to their fullest potential by providing challenging opportunities, develops the appropriate talent pool to ensure adequate bench strength and succession planning, and recognizes and rewards employees for accomplishments
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
+ Bachelor's Degree or equivalent experience required.
+ 5-7 years of related experience.
+ Demonstrated success in strategic development and program execution with Consumer and Business banking digital products such as: Money Movement, Online Bill Payment, Transfers, Payments, Credit/Debit Card Self Service features, Authentication, and Alerts.
+ Solid digital product management background.
+ Experience working in Agile development preferred.
+ Ability to have fun and a willingness to try new things and challenge the status quo.
+ Effortlessly collaborative with strong intellectual curiosity and creative problem solving.
+ Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions.
+ Ability to self-motivate and work well independently and with different teams.
Digital Product Owner II - Small Business Account Servicing
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45202
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
View Now
5
Transaction Management Ops Analyst | BPRO SBL AND 529 ACCOUNT SERVICING
85286 Tempe, Arizona
Bank of America
Posted 1 day ago
Job Viewed
Job Description
Transaction Management Ops Analyst | BPRO SBL AND 529 ACCOUNT SERVICING
Chandler, Arizona;Dallas, Texas
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
**Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**LOB Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Upon the receipt of a request from a branch office or other business partners to perform a manual transaction, monitor an account, or activate/update account features the Security Based Loan and 529 Account Servicing team ensures the validity of the request by reviewing documentation and other information provided. Once the request is confirmed in good order the team manages the transaction by making necessary updates to an account, moving assets according to the client's instructions, or providing the necessary approvals to route the request to the next queue for completion. These transaction management activities are performed when a request is received via email, report or queue.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Please note if this position is filled in Dallas, TX this position will relocate to Addison TX in July 2026.
**Required Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Chandler, Arizona;Dallas, Texas
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
**Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**LOB Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Upon the receipt of a request from a branch office or other business partners to perform a manual transaction, monitor an account, or activate/update account features the Security Based Loan and 529 Account Servicing team ensures the validity of the request by reviewing documentation and other information provided. Once the request is confirmed in good order the team manages the transaction by making necessary updates to an account, moving assets according to the client's instructions, or providing the necessary approvals to route the request to the next queue for completion. These transaction management activities are performed when a request is received via email, report or queue.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Please note if this position is filled in Dallas, TX this position will relocate to Addison TX in July 2026.
**Required Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
View Now
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6
Transaction Management Ops Analyst | BPRO SBL AND 529 ACCOUNT SERVICING
75219 Dallas, Texas
Bank of America
Posted 15 days ago
Job Viewed
Job Description
Transaction Management Ops Analyst | BPRO SBL AND 529 ACCOUNT SERVICING
Chandler, Arizona;Dallas, Texas
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
**Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**LOB Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Upon the receipt of a request from a branch office or other business partners to perform a manual transaction, monitor an account, or activate/update account features the Security Based Loan and 529 Account Servicing team ensures the validity of the request by reviewing documentation and other information provided. Once the request is confirmed in good order the team manages the transaction by making necessary updates to an account, moving assets according to the client's instructions, or providing the necessary approvals to route the request to the next queue for completion. These transaction management activities are performed when a request is received via email, report or queue.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Please note if this position is filled in Dallas, TX this position will relocate to Addison TX in July 2026.
**Required Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Chandler, Arizona;Dallas, Texas
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
**Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**LOB Job Description:**
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Upon the receipt of a request from a branch office or other business partners to perform a manual transaction, monitor an account, or activate/update account features the Security Based Loan and 529 Account Servicing team ensures the validity of the request by reviewing documentation and other information provided. Once the request is confirmed in good order the team manages the transaction by making necessary updates to an account, moving assets according to the client's instructions, or providing the necessary approvals to route the request to the next queue for completion. These transaction management activities are performed when a request is received via email, report or queue.
**Responsibilities:**
+ Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
+ Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
+ Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
+ Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Please note if this position is filled in Dallas, TX this position will relocate to Addison TX in July 2026.
**Required Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Oral Communications
+ Prioritization
+ Problem Solving
+ Account Management
+ Analytical Thinking
+ Coaching
+ Written Communications
+ Mentoring
+ Research
+ Result Orientation
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
View Now
7
Licensed Servicing Account Manager
Roswell, Georgia
Usery Insurance Agency
Posted today
Job Viewed
Job Description
Job Description
Were looking for a motivated Licensed Servicing Account Manager to join our team and help protect what matters most to our clients. In this role, youll take ownership of a book of businessbuilding relationships, providing outstanding service, and uncovering opportunities to expand coverage.
Position Details:
Job Description
Benefits:
- Simple IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Were looking for a motivated Licensed Servicing Account Manager to join our team and help protect what matters most to our clients. In this role, youll take ownership of a book of businessbuilding relationships, providing outstanding service, and uncovering opportunities to expand coverage.
Position Details:
- Schedule: Monday-Friday, 8:00 AM5:00 PM EST
- Compensation: $40,000-$55,000 DOE + commissions (approx. 10% of salary)
- Location: Fully remote within Eastern or Central Time Zones (Georgia candidates preferred; local area knowledge a plus)
- Manage and grow an assigned book of business
- Conduct regular policy reviews to ensure clients have the right protection
- Build strong relationships through proactive communication and exceptional service
- Cross-sell additional policies to meet client needs and increase agency footprint
- Maintain accurate records in agency systems and ensure timely follow-up
- Active Property & Casualty License (required)
- Life/Health License preferred, but not required
- Insurance servicing experience with a proven track record of client retention and growth
- Strong communication, organizational, and problem-solving skills
- Self-starter with the ability to work independently in a remote environment
This is a remote position.
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8
Bilingual Loan Servicing Account Solutions Specialist
39402 Petal, Mississippi
Regions Bank
Posted 13 days ago
Job Viewed
Job Description
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
**Job Description:**
At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts.
**Primary Responsibilities**
+ Calls customers about early delinquency account statuses
+ Works with customers to resolve account delinquency status while minimizing company interest losses
+ Implements repayment plans as necessary and collects delinquent payments
+ Ensures that files and paperwork are properly and accurately completed
+ May contact outside parties to collect or clarify documentation
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
**Requirements**
+ High School Diploma or GED
+ Applicants will be expected to pass any assessment associated with the position
**Skills and Competencies**
+ Ability to work in a fast-paced environment
+ Detailed oriented
+ Proficient in Microsoft Excel and Word
+ Strong customer service skills
+ Strong organization skills
***Opportunity to earn incentive following training period.***
**_MUST be fluent in Spanish and English_**
**Training:** Monday - Friday 7:30am-4:30pm (CST)
**Following training:** Must be able to work 40 hours per week
Monday - Friday between 7:30am-6:00pm
+ One night each week until 8:00pm
+ One Saturday a month from 8:00am - 12:00pm (noon)
This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
**This position is intended to be onsite, now or in the near future** . Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations.
The locations available for this role are **Hattiesburg, MS and Houston, TX.**
**Position Type**
Full time
**Compensation Details**
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
**Job Range Target:**
**_Minimum:_**
$41,902.50 USD
**_Median:_**
$49,883.40 USD
**Incentive Pay Plans:**
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
**Benefits Information**
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Details**
Ascentium Kingwood
**Location:**
Kingwood, Texas
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
**Job Description:**
At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts.
**Primary Responsibilities**
+ Calls customers about early delinquency account statuses
+ Works with customers to resolve account delinquency status while minimizing company interest losses
+ Implements repayment plans as necessary and collects delinquent payments
+ Ensures that files and paperwork are properly and accurately completed
+ May contact outside parties to collect or clarify documentation
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
**Requirements**
+ High School Diploma or GED
+ Applicants will be expected to pass any assessment associated with the position
**Skills and Competencies**
+ Ability to work in a fast-paced environment
+ Detailed oriented
+ Proficient in Microsoft Excel and Word
+ Strong customer service skills
+ Strong organization skills
***Opportunity to earn incentive following training period.***
**_MUST be fluent in Spanish and English_**
**Training:** Monday - Friday 7:30am-4:30pm (CST)
**Following training:** Must be able to work 40 hours per week
Monday - Friday between 7:30am-6:00pm
+ One night each week until 8:00pm
+ One Saturday a month from 8:00am - 12:00pm (noon)
This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
**This position is intended to be onsite, now or in the near future** . Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations.
The locations available for this role are **Hattiesburg, MS and Houston, TX.**
**Position Type**
Full time
**Compensation Details**
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
**Job Range Target:**
**_Minimum:_**
$41,902.50 USD
**_Median:_**
$49,883.40 USD
**Incentive Pay Plans:**
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
**Benefits Information**
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Details**
Ascentium Kingwood
**Location:**
Kingwood, Texas
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
View Now
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