322 Account Support jobs in the United States

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This range is provided by City Personnel. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

$60,000.00/yr - $5,000.00/yr

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Are you a customer-focused professional with a knack for building strong relationships and ensuring smooth client experiences? We are currently partnering with a reputable and expanding distribution company in Franklin, MA, that is looking to bring on an Account Support Specialist to enhance their growing team. This position is ideal for someone who thrives in a fast-paced setting, enjoys problem-solving, and takes pride in delivering exceptional service.

Company Highlights:

• Competitive annual salary ranging from 60,000 to 65,000
• Established company with ongoing growth and stability
• Supportive, team-based culture with collaborative leadership
• Comprehensive hands-on training provided

Key Responsibilities of the Account Support Specialist:

• Act as the main liaison for a designated client portfolio, delivering outstanding support and communication
• Oversee the full order processfrom entry to deliveryensuring accuracy and client satisfaction
• Collaborate closely with internal teams including sales, logistics, and operations to fulfill customer needs
• Manage purchase orders, draft quotes, and promptly respond to client inquiries
• Monitor account performance, troubleshoot issues, and proactively identify areas for improvement
• Keep client records and order details accurate and up to date within internal systems
• Cultivate long-lasting client relationships to support continued partnership and business success

Qualifications for the Account Support Specialist:

• Minimum of 2 years experience in customer service or account support, ideally in a distribution or manufacturing environment
• Exceptional organizational skills and high attention to detail
• Strong verbal and written communication abilities
• Proficiency with Microsoft Office; experience with ERP systems is a plus
• Capable of multitasking effectively in a deadline-driven environment
• Team-oriented with a positive attitude and strong customer service orientation

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Please note: City Personnel offers extended interview hours from 7 am7 pm upon request

City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For nearly 20 years, weve been connecting top talent with leading companies right here in Rhode Island and Southern Massachusetts. Our deep understanding of the local job market allows us to offer personalized support and outstanding opportunities. Whether you're seeking temporary, temporary-to-permanent, or permanent positions, were here to help. Contact us today at to find your perfect job match!

City Personnel is an Equal Opportunity Employer. We do not discriminate against applicants due to race, national origin, religion, marital status, military status, disability, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact us at

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service and Distribution
• Industries Staffing and Recruiting

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Job Type

Full-time

Description

Summary

The Account Support Specialist is responsible for managing customer relationships, processing orders, and coordinating with production to ensure projects are completed accurately and on time. This role requires proactive communication with customers, sales, and vendors to maintain smooth operations and exceptional service.

Responsibilities

• Act as primary support contact for assigned accounts; respond daily via phone, email, and internal systems regarding estimates, live orders, schedules, inventory, and packaging supplies.
• Enter and process orders accurately, guide customers through requirements and approvals.
• Partner with plant leadership to align schedules with customer deadlines and monitor order progress.
• Verify and record all costs (labor, materials, freight, etc.) at job close.
• Manage full customer service workflows: order entry, job planning, acknowledgments, specification checks, order tracking, and resolution of issues.
• Prepare and process job change orders, including edits, make-readies, and in-production adjustments.
• Communicate schedule or specification changes to customers; coordinate press checks as needed.
• Escalate risks early and coordinate solutions across departments to protect delivery timelines.
• Identify process improvements to streamline communication between customer service and production.
• Provide administrative and project support assigned.

• Minimum 5 years of customer service or account support experience in a project-driven environment; equivalent experience or demonstrated ability to perform the role will be considered.
• Project coordination or project management experience preferred.
• Print industry knowledge a plus.
• Proficiency with Microsoft Office; familiarity with Google Sheets/Docs and Adobe Acrobat.

• Strong customer-facing communication skills, written and verbal.
• Proven ability to multitask without sacrificing accuracy.
• High attention to detail in order entry and project tracking.
• Excellent organization and follow-through on multiple deadlines.
• Analytical and problem-solving skills with a focus on quick resolution.
• Able to navigate internal systems to track project costs and changes.

• 401(k)
• Medical, dental, and vision insurance
• Life insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Paid time off

HOA Account Support Specialist

Wealth Management

Addison, Texas

Description

About Us:

At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role:

Provides outstanding customer service to individuals contacting the Bank, by phone,chator online, by resolving issues, providing information, and looking for opportunities to strengthen the customer relationship through suggesting Bank products and services. Performs specialty tasks and completes moderate to complex assignments.

• Resolves customer problems such as: bill pay questions, loan questions, debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions.

• Performs a variety of transactions and maintenance on the customer's behalfsuch as:funds transfers, stop payments, debit card increases, address changes and check orders.

• Provide customer support for online bankingincluding:troubleshooting mobile devices and browser issues related to online banking. Provide customer support for loans, escrow analysis, and payment questions.

• Utilize system software to respond to online messages/emails to answer questions, provide banking services and resolve customer service issues. Demonstrates strong oral and written communication skills.

• Suggest appropriate products and services to existing and prospective customers and cross-sellsother bank products and services.

• Moderate supervision with latitude for independent judgment.

• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.

• Takes personal initiative and is a positive example for others to emulate.

• Embraces our vision to become "Business Bank of Choice"

• May perform other duties as assigned.

About You:

• H.S. Diploma/GED. Required

• Bachelor's Degree. Preferred

• Less than 2 yearsof bank customer service experience, good knowledge of bank's products and services.

• Excellent verbal and written communication skills.

• Knowledge of operational procedures, practices and policies.

• Demonstrates the ability to sell Bank products and services.

• Able to mentor new associatesthrough on thejob training.

• Requires the ability to multi-task and work with over 25 software applications.

• Requires intermediate computer skills, including MS Office and banking software.

• Skill in basic troubleshooting: mobiledevices, browsers, and other technology as it relates to online banking.

• Thorough understanding of products and services offered by bank. Advanced knowledge in specialtyarea.

• Excellent customer service skills and ability to work effectively with the public.

Job Location(s): Ability to work fully onsite at posted location(s).

Addison, TX

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is$18.00 - $25.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but notlimited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: (email protected) .

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Key Account Support Specialist

As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning.

In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities.

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Essential Responsibilities
Revenue Budget Achievement
* Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives
* Make recommendations for how clients can achieve financial targets
Analysis and Presentations
* Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats
* Develop and conduct negotiations to maximize profitability and maintain positive relationships
* Build sales presentations for key clients and make client recommendations for customer presentations
Client Key Performance Indicators Achievement
* Analyze performance metrics of assigned clients and make recommendations for improvement
* Recommend ways to improve business margin for clients and recommend action plans
* Strategize on how to maximize marketing spend to achieve client's financial goals.
* Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments
Data Systems & Reporting
* Drive cross-collaboration among all other internal teams
* Analyze data reports to ensure financial performance meets forecasted targets
* Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues

Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Minimum Qualifications
Education Level: (Required): Bachelor's Degree or equivalent experience
1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred.

Required Knowledge, Skills and Abilities
* Strong presentation skills
* Excellent interpersonal and organizational skills
* Working knowledge of syndicated data
* Proficiency in Microsoft Excel
* Intermediate or advanced computer skills
* Strong written communication and verbal communication skills
* Conflict management skills
* Demonstrated ability to provide cross-functional leadership
* Well-organized, detail-oriented, and able to handle a fast-paced work environment
* Flexible and adaptable, able to change and alter according to changes in projects or business environment
* Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines

Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

• Monitor activities associated with forecasts and inventory for retail customers.
• Collaborate with Sales Team to understand forecasted orders, any variances, and monthly goals.
• Manage & track manufacturing and packaging batches in ERP system for retail customers.
• Collaborate with Manufacturing, Quality, Demand Planning, Supply Chain, Packaging, Inventory Control, and Logistics, to assure all retail customer demand and inventory needs are met.
• Collaborate with Retail Account Manager, production and shipping to determine retail packaging priorities to ensure on-time shipments.
• Create and route any necessary deviations to keep batches on track.
• Create and route any necessary CCRs for any minor change to item build (ex. New label, new tooling, new machine, grammar errors).
• Communicate any upcoming delays or shorts in inventory to warehouse team as it affects shipments.
• Communicate any upcoming or potential delays or shorts to customer or Sales Manager and work cross functionally to provide get-well plans with dates and expected volumes for recovery.
• Manage retail customer inquiries related to PO delivery status, rush PO requests, return authorizations, etc.
• Manage the importing of orders from EDI orders into our ERP system.
• Manage dates for all open orders to align with current shipping lead times and customer-requested due dates.
• Ensure shipping team is submitting ASNs daily to retail customers through EDI and act as back up when shipping is unable to submit in a timely manner.
• Coordinate with the Warehouse personnel to assure POs are processed in a timely manner and all the information pertaining to the order is correct and completed correctly per FDA and MeriCal standards.
• Collaborate with various departments including Sales & Marketing, R&D, Operations, Supply Chain, Quality, Logistics to assist project management on successful launches of new products for retail customers.
• Coordinate and monitor shipping schedule and timeline with warehouse, shipping broker, and production on large scale promotional programs.
• Manage Customer Address Book.
• Manage EDI setup of New Items/New Customers.
• Ensure all product is properly tested by the necessary transit authority (ex ISTA 6 testing).
• Ensure all case labeling and EDI-related requirements are understood, set up and followed by warehouse and shipping partners.
• Must be able to understand MeriCal paperwork to include job orders, master records, BOM's, special job instructions on the job sheet and all critical information necessary to meet or exceed customer demands.
• Must be able to do basic math and metric measurements necessary to assure all components and bulk (powder, tablets and capsules) are available and in the correct quantity. Will coordinate with the Inventory Control Clerk on issues as it pertains to available components, bulk and other products necessary to run the job orders.

• Bachelor's degree Business Administration, Supply Chain Management, or related field.
• Minimum of 3 years' experience in a customer service/sales role or equivalent.
• Previous experience in the vitamin industry and a manufacturing environment is essential.
• Proficiency in Excel and other computer skills necessary to generate complex reports. Knowledge of MAS500 ERP a plus.
• Must have strong administrative, analytical and organizational skills, with a high level of accuracy and attention to detail.
• Must possess strong project management skills, ability to work with numbers and communicate complex ideas.
• Must demonstrate initiative, ability to multi-task and adhere to deadlines.
• Experience with EDI, sales order processing, and retail CPG accounts, preferred.

• No-cost vision insurance (yes, you read that right!), employer-paid life insurance, paid company holidays, generous paid time off, sick leave, employee assistance program, and a comprehensive wellness program.
• Affordable medical and dental insurance plans tailored for you and your dependents.
• Exceptional supplemental benefits, including Accident, Critical Illness, Hospitalization indemnity plans, and pet insurance.
• 401(k) matching plan and more!