25 Adaptability jobs in New York

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Looking for big consulting firm experience, but with all the advantages of a small company? Join the Vergys Team!

Note: Hiring for this position is contingent upon contract award.

Vergys, LLC ("Vergys") provides strategic, operational, and IT consulting services to C-Suite leaders in federal, public, and private sector organizations. Our capable, results-oriented team partners with clients to expose obstacles, develop effective solutions, and enable breakthroughs that help our clients achieve new levels of success. We have proven strategies based on industry-leading practices that yield the highest return on our clients' investment in us. We value teamwork and collaboration; an entrepreneurial spirit; taking risks and finding new methods; ethical relationships and practices; and pride in delivering quality work. We believe in a holistic, 360-degree approach to professional development that considers the client, company, and personal aspects of work. Being our best selves makes us better equipped to help our clients overcome their most challenging problems.

We seek an entry-to mid-level human capital professional to fill a key role on a new project supporting a municipal client in New York City (NYC). This project provides a blend of general management consulting, change management, communications, and organizational transformation support.

The ideal candidate pays exceptional attention to detail, is accountable for achieving desired outcomes for clients, and excels at analyzing large amounts of information and distilling results into practical, straightforward solutions. Additionally, candidates should be comfortable working as part of an established team, willing to manage and complete ongoing project tasks and briefings, and learn to understand client needs related to improving internal processes, industry best practices, and organizational development. You'll interact directly and coordinate with client leadership, internal program team members, and key program stakeholders.

The position provides project consulting support to assist in managing key organizational or operational functions that support the client’s mission. This role primarily supports a remote engagement model, though key resources may be required for on-site presence in NYC as needed.

Core Job Responsibilities and Daily Tasks An Associate at Vergys is a role where consultants actively participate in multiple aspects of a project based on interests, skills, client needs, and firm opportunities. Associates work closely with the firm's senior leaders, all of whom come from a traditional background in the "Big Four" consulting firms. Core responsibilities include the following:

Work closely with the project team and government personnel to prepare, review, revise, and maintain technical project documents (e.g., change impact assessments, strategic communications plans, and cost-benefit analysis)

Collect and manipulate a variety of data to pinpoint strengths, opportunities, and generate recommendations or conclusions

Conduct primary research supporting client recommendations

Synthesize and summarize data, research, or communications (e.g., summary briefings and meeting minutes)

Collaborating in the development and execution of targeted communication plans, which involves drafting key messages, identifying appropriate channels (e.g., email, intranet, webinars), and ensuring a consistent communication cadence

Aiding in the creation of innovative communication materials, such as short video snippets, animated GIFs, infographics, and visual roadmaps, to simplify complex information and enhance engagement

Assisting in implementing pulse surveys and feedback mechanisms to gauge understanding and sentiment after key communications or milestones, allowing for rapid adjustment of strategies

Contributing to the identification and addressing of potential resistance to change by monitoring feedback and supporting the development of mitigation strategies

Assisting in creating and maintaining critical project documentation related to change management, such as stakeholder analyses, communication logs, and adoption metrics

As required, provide draft documentation support in planning, developing, and staffing products such as senior-level briefings, correspondence, reports, databases, and websites

Review program and customer documentation for accuracy and completeness

Required Skills and Qualifications: Successful candidates are highly professional, take personal accountability for completing tasks from start to finish, are focused on client success, and demonstrate adaptability and strong initiative while meeting the following qualifications and requirements.

Bachelor's degree in communications, marketing, political science, organizational psychology, or related field and 3-5 years of professional experience in change management, organizational development, or strategic communications;

Preferred: 3-5 years of professional experience in change management, organizational development, or strategic communications in a professional services setting

--OR--

Master of Business Administration, Master of Public Administration/Policy, Master of Information Management, or Doctorate from an academically rigorous program and 1-3 years of professional experience in change management, organizational development, or strategic communications;

Preferred: 1-3 years of professional experience in a professional services setting

Communication Excellence: Exceptional written and verbal communication skills, with a proven ability to convey complex information clearly, concisely, and empathetically to diverse audiences.

Preferred: Experience developing, delivering, and supporting change management initiatives

Stakeholder Engagement: A foundational understanding of stakeholder analysis and engagement principles, with the ability to build rapport and foster collaboration.

Analytical Acumen: Strong analytical and problem-solving abilities, enabling you to contribute to impact and readiness assessments and identify root causes of resistance.

Content Creation: Experience or aptitude for developing various communication materials, including presentations, written notices, and potentially visual content.

Technical Proficiency: Demonstrated proficiency in Microsoft Office Suite applications (Word, Excel, PowerPoint, Visio). Familiarity with collaboration tools (e.g., Microsoft Teams) and project management software (e.g., JIRA, Smartsheet) is desirable.

Organizational Prowess: A keen eye for detail and strong organizational skills, ensuring accuracy and efficiency in all tasks.

Adaptability & Empathy: The ability to adapt to shifting priorities and unforeseen challenges, coupled with a strong sense of empathy to understand and address user concerns during change.

Professionalism: Disciplined in time management, adheres to deadlines, and can work autonomously to handle multiple projects and a flexible work schedule

Work Environment This is a service-focused position in a professional service setting. Despite being a remote role, associates will be expected to be available during core business hours and periodically work alongside other team members and our clients, providing high levels of client and team interaction while developing client management skills. Work environments tend to be dynamic and fast-paced, requiring individuals who are flexible, upbeat, collaborative, and self-motivated.

This is a full-time, entry-to-mid-level remote work position. We offer a competitive benefits package, including training expense reimbursement, health insurance compensation, 401(k), paid time off, and more.

Compensation: $90,000/annually or $50/hr (as a 1099 employee)

Work remote temporarily due to COVID-19.

Overview

The Change Management Strategist will apply structured methodologies to drive successful change. The role will develop and implement strategies to support change adoption, minimize resistance, and maximize engagement. The strategist will work closely with leadership to ensure effective adoption and monitor progress to achieve desired outcomes.

Pay for this position: $74695 / yr - $78272 / yr

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting

Responsibilities

• Develop and implement change management strategies that foster a new mindset around change, guiding individuals and teams toward successful adoption.

• Uncover and define the essential actions that will drive, shape, and encourage sustainable change across the organization.

• Apply structured change management methodologies to ensure a positive change experience, improving outcomes for both individuals and the organization as a whole.

• Partner with leadership to prepare and equip employees for change, leveraging the ADKAR Model to foster engagement and enable successful transitions.

• Continuously monitor and assess the impact of change initiatives, adjusting as necessary to ensure desired outcomes and long-term success.

• Conduct comprehensive change impact assessments to identify key actions and risks, developing mitigation strategies for smooth implementation.

• Create and implement tools for tracking and reporting the progress of change, ensuring the change is adopted and embedded effectively.

• Support stakeholder engagement through clear communication, training, and leadership support, enhancing the overall experience of the change journey.

Qualifications

Interpersonal Skills

• Build and maintain strong relationships across teams and stakeholders to ensure successful change adoption.

• Demonstrate empathy and active listening to facilitate collaboration and drive alignment throughout change processes.

Collaboration

• Work seamlessly with cross-functional teams to ensure successful implementation of change management strategies.

• Lead workshops and discussions to gather diverse perspectives and achieve consensus on change initiatives.

Communication Skills

• Communicate clearly and effectively, both in writing and verbally, to engage stakeholders at all levels.

• Tailor communication strategies to different audiences, ensuring understanding and support for change.

Analytical Thinking

• Analyze change impacts and identify opportunities to enhance adoption and minimize resistance.

• Leverage data to inform decisions and continuously improve change management strategies and outcomes.

• Apply problem-solving methodologies to address challenges and optimize the overall change process.

Problem-Solving

• Identify root causes of resistance or barriers to change and develop innovative, actionable solutions.

• Support efficiency improvements and streamlined processes by applying change management principles to business transformations.

Adaptability

• Adjust change management strategies to meet evolving business needs and challenges.

• Make informed, flexible decisions in dynamic and fast-paced environments.

Change Management Tools

• Proficiency with change management tools and methodologies to track, assess, and facilitate the successful adoption of change.

• Experience in using frameworks like ADKAR to guide and measure progress throughout the change process.

Data Analysis & KPI Development e

• Familiarity with advanced Excel functions and other tools to monitor and analyze key performance indicators (KPIs) tied to change adoption.

• Design and track KPIs to assess the effectiveness of change initiatives and ensure goals are met.

Technical Documentation

• Skilled in creating clear and comprehensive documentation related to change management processes, ensuring consistent execution and understanding.

Education

• Bachelor’s degree required.

PROSCI Experience and Certification

• Proven experience in applying change management methodologies to drive organizational change, including utilizing the ADKAR Model for managing change at an individual level.

• Certification in PROSCI Change Management or similar recognized certification preferred.

• Demonstrated success in leading change initiatives using change methodology frameworks, with a focus on delivering measurable results and fostering organizational adoption.

Experience (2-5 years minimum in one or more of the following):

• Experience applying structured change management methodologies to drive organizational change.

• Proficiency in managing complex change initiatives across various teams and stakeholders.

• Familiarity with change impact assessments, resistance management, and adoption strategies.

• Experience with process improvement strategies and tools, including Lean Six Sigma methodologies, to support change initiatives.

Our Commitment to Equity and Justice

We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.

Job LocationsUS-NY-Rochester and surrounding areas | US-NY-Amherst and surrounding areas

Job ID

Category Administrative

IDR is seeking a OCM Consultant to join one of our top clients for a hybrid opportunity out of Albany, NY If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Responsibilities:

• Develop and manage communication and engagement plans, ensuring consistent stakeholder messaging.
  
• Lead change activities including personas, impact assessments, stakeholder mapping, and workshop facilitation.
  
• Partner with program leadership and stakeholders to drive adoption and minimize resistance.
  
• Serve as a key advisor on organizational change activities, ensuring alignment with program goals.
  
• Support the eventual expansion into training delivery once central OCM is established.
  

Requirements:

• 5+ years of organizational change management experience across large programs or initiatives.
  
• Demonstrated ability to develop communication materials, stakeholder plans, and facilitate workshops.
  
• Hands-on, flexible consultant willing to take ownership of deliverables.
  
• Associate or Bachelor's degree.
  

Preferred Experience:

• Public sector / Department of Health experience strongly preferred.
  
• Prosci (or other OCM methodology certification) a big plus.
  
• Familiarity with healthcare systems and government programs.
  
• Master's degree desirable.
  

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 27+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-Hybrid

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $179,000.00 and $230,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
**Role Description**
The Director will lead strategic initiatives and transformation efforts within the Cash Management business, with a particular focus on ensuring business readiness for the project's go-live. This includes ownership of pricing and billing strategy, operational process documentation, policy and procedure readiness, risk mitigation planning, and the development of operational metrics and monitoring frameworks.
This role works closely with senior leadership, technology, operations, and product teams to ensure seamless execution and adoption of change initiatives. The Director will collaborate with internal stakeholders to align business objectives with execution plans and ensure delivery of scalable, compliant, and competitive cash management solutions.
**Role Objectives: Delivery**
Lead business readiness efforts for the Cash Management platform go-live, ensuring all operational, procedural, and risk-related components are in place ahead of launch.
· Oversee execution of readiness plans across pricing and billing strategy, operational process documentation, policy and procedure alignment, and risk mitigation.
· Define and implement operational metrics and monitoring frameworks to support post-go-live performance and control sustainability.
· Leverage data analysis to identify readiness gaps, track progress against key milestones, and inform decision-making across workstreams.
· Coordinate closely with product, technology, operations, and risk teams to ensure seamless implementation and adoption of new capabilities.
· Identify and resolve cross-functional issues that could impact delivery, client experience, or operational integrity.
· Attract, develop, and retain top talent within the transformation team, fostering a collaborative and high-performance culture
**Role Objectives: Interpersonal**
Build strong relationships with senior business leaders to understand strategic priorities and provide actionable insights. Facilitate workshops and working sessions to generate ideas and align stakeholders on transformation goals. Collaborate with technology, operations, and compliance teams to ensure seamless execution of initiatives. Represent the Cash Management function in internal and external forums, sharing insights and gathering feedback. Act as a change agent, driving adoption of new processes and technologies across the organization. Maintain ongoing communication with key stakeholders to track progress, resolve issues, and ensure alignment.
**Role Objectives: Expertise**
10+ years of experience in financial services, with a strong focus on cash management, transaction banking, or business transformation.
· Proven track record of leading strategic initiatives and delivering measurable business outcomes.
· Strong understanding of cash management products, client needs, and regulatory landscape.
· Proficiency in financial modeling and business case development.
· Excellent communication and stakeholder management skills, with the ability to influence at all levels.
· Experience with MS Office tools - Word, Excel, PowerPoint.
**Qualifications and Skills**
Dynamic, articulate, energetic, and initiative-taker personality with demonstrated ability to convert partnership strategy to results.
· Strong interpersonal skills to build credibility and influence across functions.
· Self-starter with a results-driven mindset and high level of accountability.
· Effective communicator with the ability to simplify complex concepts.
· Strong business acumen and analytical skills.
· Comfortable working in a fast-paced, dynamic environment with evolving priorities.
**Additional Requirements**
SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at

Job Description

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $ billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a IT Manager - Change Management.

In this role, the Manager oversees and controls the entire lifecycle of changes to IT systems and infrastructure, ensuring they are implemented safely and with minimal disruption to business operations. This role focuses on implementing beneficial changes while mitigating risks and maximizing IT service availability. Key responsibilities include managing the change queue, facilitating the Change Advisory Board (CAB) meetings, assessing impact and risks, and ensuring proper documentation and communication. The role also monitors process efficiencies, reports on key metrics, and may conduct training on ITIL practices. This person should stay current with emerging technologies and industry best practices related to ITIL, Change Management and Technical Support.

Job Responsibilities:

III. POSITION RESPONSIBILITIES

• Implementing and Managing ITIL-based service management practices:
  • This involves setting up and maintaining the Change Management and CMDB processes and procedures that support IT service delivery.
• Aligning IT services with business objectives:
  • Ensuring that IT services are strategically aligned with the organization's overall business goals and priorities.
• Leading continuous improvement initiatives:
  • Identifying areas for process improvement and implementing changes to enhance service delivery and efficiency.
• Coordinating with stakeholders:
  • Working with both IT and business stakeholders to understand their needs, ensure alignment, and address any concerns.
• Monitoring and reporting on service performance:
  • Tracking key performance indicators (KPIs) and service level agreements (SLAs) to ensure that services meet agreed-upon standards and identifying areas for improvement.
• Ensuring compliance with ITIL standards:
  • Adhering to the ITIL framework and best practices to ensure that IT services are delivered effectively and efficiently.
• Managing Change Processes and the CMDB:
  • Overseeing the day-to-day operations of these processes and functions to ensure we can accurately and successfully deploy change.
• Providing leadership and guidance to the IT service team:
  • Leading, supporting, and motivating team members to achieve their goals and contribute to the overall success of the IT service management program.
• Managing Service Level Agreements (SLAs):
  • Defining and negotiating SLAs with customers to ensure that IT services meet their needs and expectations.
• Ensuring quality and customer satisfaction:
  • Implementing quality control measures to ensure that IT services are delivered to a high standard and that customers are satisfied with the services they receive.
• Analyzing RCA reports and identifying root causes for improvement:
  • Reviewing change and CMDB data to identify patterns and trends that help develop solutions to more successfully deliver change and maintain data integrity.
• Perform other related duties as assigned.

IV. SKILLS/QUALIFICATIONS

• Management Experience:
  • Minimum 5-7 years of experience in a managerial or related role.
• IT Systems and Processes:
  • Understanding of how IT systems work, including networks, applications, and infrastructure.
• ITIL Framework:
  • Knowledge of ITIL principles, processes, and best practices for managing IT services.
• Data Analysis and Reporting:
  • Ability to collect, analyze, and interpret data to identify trends and make informed decisions.
• Troubleshooting and Problem Solving:
  • Skills to diagnose and resolve IT issues effectively.
• Business Acumen:
  • Understanding of the business environment, objectives, and how IT services contribute to them.
• Financial Management:
  • Ability to manage budgets, track costs, and ensure efficient resource allocation.
• Risk Management:
  • Identifying, assessing, and mitigating risks related to IT services.
• Strategic Thinking:
  • Thinking proactively about how IT services can support business strategy and future needs.
• Communication:
  • Strong written and verbal communication skills to convey information effectively to diverse audiences, including customers, stakeholders, and technical teams.
• Leadership:
  • Ability to motivate, guide, and lead teams to achieve goals.
• Negotiation and Conflict Resolution:
  • Skills to negotiate effectively with stakeholders and resolve conflicts constructively.
• Customer Service:
  • Understanding customer needs and expectations, and the ability to provide excellent service.
• Collaboration:
  • Working effectively with other teams and departments to achieve shared goals.
• Analytical Skills:
  • Ability to analyze complex situations and identify solutions.
• Critical Thinking:
  • Thinking logically and making sound decisions based on available information.
• Adaptability and Continuous Improvement:
  • Willingness to learn and adapt to new technologies and challenges, and to continuously improve IT services.
• Efficiencies:
  • Excellent time management and organizational skills.
  • Ability to work effectively under pressure and meet deadlines.

Minimum Qualifications:
To qualify you must have a Undergraduate degree; At least four or more years of management and support experience in End User computing applications and infrastructure. Work experience in healthcare or equivalent experience in complex organizations. Requires an in-depth knowledge of personal computing, Mac and Windows PC/Workstation based LAN systems, TCP/IP protocols personal computing, End User Infrastructure Support management tools, client functions and applications, excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, manage members of IMAC team, and ability to manage vendor relationships.

Preferred Qualifications:
Strong verbal and written communication skills. Experience in a customer satisfaction driven environment. Demonstrated history of successful medium to large scale rollouts. Knowledge and experience supporting end users use of telecommunications, audio visual, video conferencing and data networks a plus.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is 140,000.00 - 120,569.46 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $ billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health , and interact with us on LinkedIn , Glassdoor , Indeed , Facebook , Twitter , YouTube and Instagram .

Position Summary:
We have an exciting opportunity to join our team as a IT Manager - Change Management.

In this role, the Manager oversees and controls the entire lifecycle of changes to IT systems and infrastructure, ensuring they are implemented safely and with minimal disruption to business operations. This role focuses on implementing beneficial changes while mitigating risks and maximizing IT service availability. Key responsibilities include managing the change queue, facilitating the Change Advisory Board (CAB) meetings, assessing impact and risks, and ensuring proper documentation and communication. The role also monitors process efficiencies, reports on key metrics, and may conduct training on ITIL practices. This person should stay current with emerging technologies and industry best practices related to ITIL, Change Management and Technical Support.

Job Responsibilities:

III. POSITION RESPONSIBILITIES

• Implementing and Managing ITIL-based service management practices:
  • This involves setting up and maintaining the Change Management and CMDB processes and procedures that support IT service delivery.
• Aligning IT services with business objectives:
  • Ensuring that IT services are strategically aligned with the organization's overall business goals and priorities.
• Leading continuous improvement initiatives:
  • Identifying areas for process improvement and implementing changes to enhance service delivery and efficiency.
• Coordinating with stakeholders:
  • Working with both IT and business stakeholders to understand their needs, ensure alignment, and address any concerns.
• Monitoring and reporting on service performance:
  • Tracking key performance indicators (KPIs) and service level agreements (SLAs) to ensure that services meet agreed-upon standards and identifying areas for improvement.
• Ensuring compliance with ITIL standards:
  • Adhering to the ITIL framework and best practices to ensure that IT services are delivered effectively and efficiently.
• Managing Change Processes and the CMDB:
  • Overseeing the day-to-day operations of these processes and functions to ensure we can accurately and successfully deploy change.
• Providing leadership and guidance to the IT service team:
  • Leading, supporting, and motivating team members to achieve their goals and contribute to the overall success of the IT service management program.
• Managing Service Level Agreements (SLAs):
  • Defining and negotiating SLAs with customers to ensure that IT services meet their needs and expectations.
• Ensuring quality and customer satisfaction:
  • Implementing quality control measures to ensure that IT services are delivered to a high standard and that customers are satisfied with the services they receive.
• Analyzing RCA reports and identifying root causes for improvement:
  • Reviewing change and CMDB data to identify patterns and trends that help develop solutions to more successfully deliver change and maintain data integrity.
• Perform other related duties as assigned.

IV. SKILLS/QUALIFICATIONS

• Management Experience:
  • Minimum 5-7 years of experience in a managerial or related role.
• IT Systems and Processes:
  • Understanding of how IT systems work, including networks, applications, and infrastructure.
• ITIL Framework:
  • Knowledge of ITIL principles, processes, and best practices for managing IT services.
• Data Analysis and Reporting:
  • Ability to collect, analyze, and interpret data to identify trends and make informed decisions.
• Troubleshooting and Problem Solving:
  • Skills to diagnose and resolve IT issues effectively.
• Business Acumen:
  • Understanding of the business environment, objectives, and how IT services contribute to them.
• Financial Management:
  • Ability to manage budgets, track costs, and ensure efficient resource allocation.
• Risk Management:
  • Identifying, assessing, and mitigating risks related to IT services.
• Strategic Thinking:
  • Thinking proactively about how IT services can support business strategy and future needs.
• Communication:
  • Strong written and verbal communication skills to convey information effectively to diverse audiences, including customers, stakeholders, and technical teams.
• Leadership:
  • Ability to motivate, guide, and lead teams to achieve goals.
• Negotiation and Conflict Resolution:
  • Skills to negotiate effectively with stakeholders and resolve conflicts constructively.
• Customer Service:
  • Understanding customer needs and expectations, and the ability to provide excellent service.
• Collaboration:
  • Working effectively with other teams and departments to achieve shared goals.
• Analytical Skills:
  • Ability to analyze complex situations and identify solutions.
• Critical Thinking:
  • Thinking logically and making sound decisions based on available information.
• Adaptability and Continuous Improvement:
  • Willingness to learn and adapt to new technologies and challenges, and to continuously improve IT services.
• Efficiencies:
  • Excellent time management and organizational skills.
  • Ability to work effectively under pressure and meet deadlines.

Minimum Qualifications:
To qualify you must have a Undergraduate degree; At least four or more years of management and support experience in End User computing applications and infrastructure. Work experience in healthcare or equivalent experience in complex organizations. Requires an in-depth knowledge of personal computing, Mac and Windows PC/Workstation based LAN systems, TCP/IP protocols personal computing, End User Infrastructure Support management tools, client functions and applications, excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, manage members of IMAC team, and ability to manage vendor relationships.

Preferred Qualifications:
Strong verbal and written communication skills. Experience in a customer satisfaction driven environment. Demonstrated history of successful medium to large scale rollouts. Knowledge and experience supporting end users use of telecommunications, audio visual, video conferencing and data networks a plus.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is 140,000.00 - 120,569.46 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Required Skills

Required Experience

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $ billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health , and interact with us on LinkedIn , Glassdoor , Indeed , Facebook , Twitter , YouTube and Instagram .

Position Summary:
We have an exciting opportunity to join our team as a IT Manager - Change Management.

In this role, the Manager oversees and controls the entire lifecycle of changes to IT systems and infrastructure, ensuring they are implemented safely and with minimal disruption to business operations. This role focuses on implementing beneficial changes while mitigating risks and maximizing IT service availability. Key responsibilities include managing the change queue, facilitating the Change Advisory Board (CAB) meetings, assessing impact and risks, and ensuring proper documentation and communication. The role also monitors process efficiencies, reports on key metrics, and may conduct training on ITIL practices. This person should stay current with emerging technologies and industry best practices related to ITIL, Change Management and Technical Support.

Job Responsibilities:

III. POSITION RESPONSIBILITIES

• Implementing and Managing ITIL-based service management practices:
  • This involves setting up and maintaining the Change Management and CMDB processes and procedures that support IT service delivery.
• Aligning IT services with business objectives:
  • Ensuring that IT services are strategically aligned with the organization's overall business goals and priorities.
• Leading continuous improvement initiatives:
  • Identifying areas for process improvement and implementing changes to enhance service delivery and efficiency.
• Coordinating with stakeholders:
  • Working with both IT and business stakeholders to understand their needs, ensure alignment, and address any concerns.
• Monitoring and reporting on service performance:
  • Tracking key performance indicators (KPIs) and service level agreements (SLAs) to ensure that services meet agreed-upon standards and identifying areas for improvement.
• Ensuring compliance with ITIL standards:
  • Adhering to the ITIL framework and best practices to ensure that IT services are delivered effectively and efficiently.
• Managing Change Processes and the CMDB:
  • Overseeing the day-to-day operations of these processes and functions to ensure we can accurately and successfully deploy change.
• Providing leadership and guidance to the IT service team:
  • Leading, supporting, and motivating team members to achieve their goals and contribute to the overall success of the IT service management program.
• Managing Service Level Agreements (SLAs):
  • Defining and negotiating SLAs with customers to ensure that IT services meet their needs and expectations.
• Ensuring quality and customer satisfaction:
  • Implementing quality control measures to ensure that IT services are delivered to a high standard and that customers are satisfied with the services they receive.
• Analyzing RCA reports and identifying root causes for improvement:
  • Reviewing change and CMDB data to identify patterns and trends that help develop solutions to more successfully deliver change and maintain data integrity.
• Perform other related duties as assigned.

IV. SKILLS/QUALIFICATIONS

• Management Experience:
  • Minimum 5-7 years of experience in a managerial or related role.
• IT Systems and Processes:
  • Understanding of how IT systems work, including networks, applications, and infrastructure.
• ITIL Framework:
  • Knowledge of ITIL principles, processes, and best practices for managing IT services.
• Data Analysis and Reporting:
  • Ability to collect, analyze, and interpret data to identify trends and make informed decisions.
• Troubleshooting and Problem Solving:
  • Skills to diagnose and resolve IT issues effectively.
• Business Acumen:
  • Understanding of the business environment, objectives, and how IT services contribute to them.
• Financial Management:
  • Ability to manage budgets, track costs, and ensure efficient resource allocation.
• Risk Management:
  • Identifying, assessing, and mitigating risks related to IT services.
• Strategic Thinking:
  • Thinking proactively about how IT services can support business strategy and future needs.
• Communication:
  • Strong written and verbal communication skills to convey information effectively to diverse audiences, including customers, stakeholders, and technical teams.
• Leadership:
  • Ability to motivate, guide, and lead teams to achieve goals.
• Negotiation and Conflict Resolution:
  • Skills to negotiate effectively with stakeholders and resolve conflicts constructively.
• Customer Service:
  • Understanding customer needs and expectations, and the ability to provide excellent service.
• Collaboration:
  • Working effectively with other teams and departments to achieve shared goals.
• Analytical Skills:
  • Ability to analyze complex situations and identify solutions.
• Critical Thinking:
  • Thinking logically and making sound decisions based on available information.
• Adaptability and Continuous Improvement:
  • Willingness to learn and adapt to new technologies and challenges, and to continuously improve IT services.
• Efficiencies:
  • Excellent time management and organizational skills.
  • Ability to work effectively under pressure and meet deadlines.

Minimum Qualifications:
To qualify you must have a Undergraduate degree; At least four or more years of management and support experience in End User computing applications and infrastructure. Work experience in healthcare or equivalent experience in complex organizations. Requires an in-depth knowledge of personal computing, Mac and Windows PC/Workstation based LAN systems, TCP/IP protocols personal computing, End User Infrastructure Support management tools, client functions and applications, excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, manage members of IMAC team, and ability to manage vendor relationships.

Preferred Qualifications:
Strong verbal and written communication skills. Experience in a customer satisfaction driven environment. Demonstrated history of successful medium to large scale rollouts. Knowledge and experience supporting end users use of telecommunications, audio visual, video conferencing and data networks a plus.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is 140,000.00 - 120,569.46 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Company Description

About Sia

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We're optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.

Strategy & Management Consulting

Sia's Strategy & Management Consulting global footprint and expertise in more than 40 sectors and services allow us to enhance our clients' businesses worldwide. We guide their projects and initiatives in strategy, business transformation, IT & digital strategy.

The Business Transformation Business Unit specializes in partnering with organizations to accelerate growth by driving employee engagement and adoption. This is achieved through cross-sector and cross-functional support in strategy, leadership alignment and coaching, large-scale transformation, strategic change management, and HR modernization efforts. The focus lies in functional transformation, digital and AI transformation, and cultural transformation. Our dedicated team helps navigate complexities for sustainable success in a rapidly evolving marketplace.

Job Description

• Support clients in achieving sustainable performance and/or improvements within their organizations
• Create a customized change management strategy and roadmap based on the needs of the project and implement the change management activities for each phase of the project
• Lead impact analyses, assess change readiness, and identify key stakeholders
• Provide status reporting of progress, dependencies, issues, risks and overall program health
• Anticipate organizational changes that come with large-scale implementations and the change management and communications interventions which will be needed
• Ensure that key change initiatives deliver on business, schedule, and budget objectives
• Determine appropriate metrics and measures that will help the client measure progress, reinforce behavior, and adjust improve implementation results
• Determine new target operating models and organization design
• Coordinate with other initiatives to make sure there is a common understanding on timelines and other overlaps
• Develop Executive-level presentations
• Develop readiness and skilling content leveraging multiple modalities based on customer experience best practices
• Utilize Project Management frameworks and methods in a variety of roles
• Identify opportunities to provide or create additional client value
• Contribute to internal areas such as business development, people development, recruiting, marketing, and more
• Engage in activities dedicated to supporting our culture
• Collaborate with internal and client project team members, and contribute to internal communications and readiness activity within the program team and with client groups
• Maintain program sites as a repository for all project information
• Contribute to the development of high-quality and timely deliverables
• Assess the current business process and supporting systems in an effort to identify process gaps and/or deficiencies.
• Develop and document processes, use cases, etc. to demonstrate business requirements.
• Analyze "as is" state and document future needs; make recommendations about potential opportunities to streamline business processes.
• Influence a broad spectrum of stakeholders toward achieving business goals, understanding how potential process and system changes might impact upstream and downstream processes and/or systems.
• Work and/or collaborate with key business stakeholders to develop business cases as well as define a roadmap to implement the remediation.
• Advise key stakeholders on the latest principles, best practices, and/or technologies and their practical application.
• Work with key stakeholders to improve existing or developing new operational processes and procedures, on a regional/global basis as needed.
• Assist with the organization transformation including building internal process expertise and capabilities.
• Implement recommended solutions and support business transformation
• Conduct effective meetings
• Contribute to the development of high-quality and timely deliverables.
• Perform subject matter research and business analysis.
• Assist in the coordination and development of client proposals.
• Support practice, thought leadership, and people development.

Qualifications

• Bachelor's degree in Business, Engineering, Science, Information Technology, or a related discipline. Master's degree preferred.
• 4-7 years' experience in Manufacturing, Logistics and Distribution on a global scale.
• Solid understanding of business processes related to demand & supply planning, continuous and discrete manufacturing, warehouse management, and transportation, from an end-to-end business process perspective.
• Excellent understanding of business functional areas and inherent controls with "end-to-end" global business processes & sub-processes including (data and process) integration points, policies, and procedures.
• Ability and experience of working in a transforming environment.
• Excellent presentation and writing skills (functional/technical specifications) are required.
• Self-directed and uses judgment to proactively seek guidance from management or update status to management. A wide degree of creativity and latitude is required.
• 5+ years' experience leading significant change management engagements with successful outcomes in complex organizations
• Consulting experience required
• Bachelor's degree required

Additional Information

Compensation & Benefits

We believe in supporting our team professionally and personally. Here's a snapshot of the comprehensive benefits you'll enjoy as part of Sia.

Competitive Compensation

• Annual base salary starting at $122,000, commensurate with experience and qualifications
• Annual performance based discretionary bonus

Robust Health Coverage

• 3 Medical plans
• Dental and Vision
• Life, AD&D and other voluntary insurance

Tax-Advantaged Accounts

• 401K retirement plan
• 4% matching and 100% vested upon enrollment
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Health, Dependent Care, Commuter

Family Friendly Benefits

• 100% paid parental leave for all new parents with eligible tenure
• Building Healthy Families program if enrolled through Medical plan

Time Off to Recharge

• Generous Paid Time Off (PTO) policy
• 9 company holidays plus 1 floating holiday

Extras that Make Life Easier

• College savings and student loan repayment assistance
• Monthly cell phone stipend
• Access to wellness programs at no cost if enrolled through Medical plan, including:
• Gym membership reimbursement
• LiveHealth Online virtual care
• Personalized support from a Well-being Coach
• Employee Assistance Program at no cost
• Free confidential counseling and emotional support services
• On-demand access to Emotional Well-being resources (ranging from relaxation techniques to stress management)

Diversity, Equity, Inclusion & Belonging

At Sia, we believe in fostering a diverse, equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging . We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients, building trust by creating an inclusive environment of curiosity and learning which affects lasting impact. Please visit our website for more information.

Sia is an equal opportunity employer . All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

Office Workplace Guidelines

Sia is committed to providing a flexible workplace environment that supports client, business, and market needs. Consultants located in our primary market office locations-New York City, Charlotte, Seattle, and San Francisco- are expected to live within a reasonable commuting distance and attend the office at least three days per week. For Consultants outside of our primary markets, we can offer more flexible in-person requirements in accordance with your location.

Work Authorization & Sponsorship

At this time, Sia does not intend to pursue employment with applicants who will require now or in the future visa by our company for work authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa, or any other non-immigrant status).

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $179,000.00 and $230,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
**Role Description**
The Finance Change Management Director Test and Release Manager is responsible for planning, coordinating, and managing all testing and release activities within complex, multi-stream financial programs. This role ensures software solutions meet quality standards and are released in a controlled, reliable, and compliant manner, in alignment with regulatory and business requirements.
The main areas of coverage:
**Test Management:**
Define test strategy, plans, and approach across multiple workstreams and platforms.
Coordinate and manage end-to-end testing cycles including system integration, UAT, regression, and performance testing.
Oversee test environment readiness, data provisioning, and defect management.
Ensure adherence to quality standards and audit requirements.
Collaborate with internal QA teams and external vendors.
**Release Management:**
Develop and manage the release schedule for large-scale program deployments.
Coordinate release readiness reviews, implementation plans, and change control processes.
Maintain and manage the release calendar with clear visibility of dependencies.
Ensure rollback strategies, release documentation, and post-deployment validation are in place.
**Stakeholder & Risk Management:**
Act as a central point of contact for testing and release-related communications across business, IT, and third-party stakeholders.
Identify, escalate, and manage testing and release risks, issues, and dependencies.
Provide regular reporting and insights on test progress, release health, and quality metrics.
**Audit engagement:**
Manage audit enquiries across projects.
Work with team to ensure quality of documentation
**Skills & Qualifications:**
Proven experience (8+ years) in test and release management within complex, regulated environments (ideally financial services).
Strong knowledge of test methodologies, tools (e.g., ALM, JIRA, Selenium, LoadRunner), and release tools (e.g., Jenkins, Git, Azure DevOps).
Deep understanding of SDLC, Agile, and Waterfall methodologies.
Experience managing multiple releases, environments, and cross-functional testing teams.
Excellent stakeholder communication and coordination skills.
**Preferred:**
Experience in Finance LOB and understanding of accounting concepts, GL technologies, core banking systems, trading platforms, or payments.
ISTQB Certification or equivalent.
ITIL certification for Release & Deployment Management.
SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at