27 Administration jobs in Ludlow

• Manage day-to-day operations of the clinic, including patient scheduling, reception, billing, and record-keeping.
• Oversee and support administrative staff, providing training, performance management, and daily guidance.
• Ensure compliance with all healthcare regulations, including HIPAA, and maintain patient confidentiality.
• Manage physician and staff schedules, ensuring adequate coverage and efficient workflow.
• Handle patient inquiries, resolve complaints, and ensure a high level of patient satisfaction.
• Coordinate with insurance providers regarding authorizations, claims, and billing inquiries.
• Maintain inventory of medical supplies and office equipment, placing orders as needed.
• Implement and refine office policies and procedures to improve efficiency and effectiveness.
• Manage the office budget, including accounts payable and receivable.
• Liaise with IT support to ensure all systems and equipment are functioning properly.
• Assist in the onboarding process for new clinical and administrative staff.
• Contribute to maintaining a safe, clean, and welcoming environment for patients and staff.
• Support physicians and clinical staff with administrative tasks as required.
• Assist in marketing and patient outreach initiatives.

• Associate's degree or Bachelor's degree in Healthcare Administration, Business Administration, or a related field is preferred.
• Minimum of 5 years of experience in office management, preferably within a medical or healthcare setting.
• Thorough understanding of medical office procedures, healthcare regulations (HIPAA), and billing practices.
• Proficiency in Electronic Health Records (EHR) systems and standard office software (Microsoft Office Suite).
• Excellent organizational, time-management, and multitasking abilities.
• Strong communication and interpersonal skills, with a focus on patient service.
• Proven ability to lead and motivate a team.
• Experience with insurance verification and medical billing is highly advantageous.
• Detail-oriented with a strong commitment to accuracy.

Work from Home Office, Data Entry Remote Part-Time/Full-time Job

About the Job Position:

This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.

About Us:

Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.

Some of the Industries in Which We Work.

Qualifications:

Skills:

Job Perks:

Salary:

This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.

Experience:

This is an introductory position and training is provided to successful candidates.

Application:

Sincerely,

Join to apply for the Financial Administrator 1, Administration & Finance, Part-Time role at University of Cincinnati

1 day ago Be among the first 25 applicants

Join to apply for the Financial Administrator 1, Administration & Finance, Part-Time role at University of Cincinnati

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Current UC employees must apply internally via SuccessFactors

Founded in 1819, the University of Cincinnati ranks among the nations best urban public research universities. Home to 53,235 students, nearly 12,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times has called the most ambitious campus design program in the country.

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, the oldest and one of the largest cooperative education programs, a dynamic academic health center and entry into the Big 12 Conference, UCs momentum has never been stronger. UCs annual budget stands at $.85 billion, and its endowment totals 2 billion.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UCs success.

Job Overview

With guidance from supervisor, oversee the planning and supervision of the fiscal administrative activities of a unit.

Essential Functions

• Coordinate and monitor fiscal administrative duties.
• Assist in the development of unit policies and procedures.
• Monitor the financial status of unit programs and other budget allocations.
• Implement policies to ensure compliance with state and federal regulations.
• Prepare reports.
• May process personnel transactions for an operating unit in a limited capacity.
• Perform related duties based on departmental need. This job description can be changed at any time.
  
  

• Bachelors Degree must be in accounting or related field.
• Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
  
  

• Office environment/no specific unusual physical or environmental demands.
  
  

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities
  
  

• Seniority level Entry level

• Employment type Part-time

• Job function Finance and Sales
• Industries Higher Education

Referrals increase your chances of interviewing at University of Cincinnati by 2x

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UC Health is hiring a Full Time House Supervisor within Nursing Administration for the Night Shift at West Chester Hospital. The House Supervisor will support West Chester Hospital and Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. The House Supervisor is responsible for facilitating patient flow throughout the facility. He/she provides administrative direction for assigned nursing personnel. He/she is responsible for coordinating daily staffing in collaboration with the Clinical Managers and Clinical Directors. The House Supervisor is the acting administrative representative for decision making on weekends, holidays and after hours, in collaboration with the designated On-call Administrator.

West Chester Hospital provides its patients with access to the region's largest group of specialized physicians and medical providers. With a reputation for providing outstanding patient experiences and quality medical care, the hospital consistently ranks amongst the top 5% in the nation. West Chester Hospital provides a Level III Trauma Center that delivers superior emergency and critical care, and a certified Primary Stroke Center that provides access to the subspecialty care at the UC Gardner Neuroscience Institute. West Chester Hospital has also achieved Magnet Recognition for excellence in nursing from the American Nurses Credentialing Center (ANCC), and the hospital is routinely ranked among the best places to work in Ohio and Greater Cincinnati.

Benefits Details:

• Medical, Dental, and Vision Insurance
• Employee Paid Short- and Long-Term Disability
• 401K
• Tuition Reimbursement Opportunities
• Community Discounts

UC Health is hiring a Full Time within Nursing Administration for the Night Shift at West Chester Hospital. The House Supervisor will support West Chester Hospital and Level III Trauma Center, delivering high-quality care to patients based on assesse Supervisor, Nursing, Clinical Director, Night, Hospital, Healthcare

SENIOR COMPUTER PROGRAMMER ANALYST (NC) - DATABASE ADMINISTRATION

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SENIOR COMPUTER PROGRAMMER ANALYST (NC) - DATABASE ADMINISTRATION

Salary

$79,504.27 - $06,847.10 Annually

Location

Ohio 45202, OH

Job Type

Full-time Classified

Job Number

24-00417 (NC)

Department

Enterprise Technology Solutions

Opening Date

08/06/2024

Closing Date

Continuous

• Description

• Benefits

• Questions

General Statement of Duties

The County Law Enforcement Applied Regionally (CLEAR) section of the Enterprise Technology Solutions (ETS) division is currently seeking to fill the position of Senior Computer Programmer Analyst with a talented and motivated individual with strong Database Programming and Database Administration skills . This employee assists in the analysis of city, county, and criminal justice agencies' data processing needs; assists in the design, testing, and implementation of systems; performs database design, implementation, and maintenance of databases; administration of new and existing databases. Performs other related duties as required.

Employee performs a variety of professional, technical, and analytical duties in the operation of enterprise, client/server, and desktop computer systems and networks. Employee assists in the analysis of city, county, and criminal justice agencies' data processing needs; assists in the design, testing, and implementation of systems; performs network design, implementation and maintenance, data/database analysis/administration, and modifications to existing computer applications. Performs related duties as required.

Minimum Qualifications (KSAs)

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:

(One or more of the following categories may be required)

All Categories:

Principles of computer data processing.

Design, installation, and maintenance of enterprise, distributed, client server, and desktop computer systems.

Principles and practices of computer network systems analysis and design.

Current trends and new technologies in data processing.

Desktop software packages and operating systems.

Principles of effective documentation.

Principles of providing effective customer service.

Database Administration :

Database management systems.

Database design.

Database tools.

Data/file management tools.

Database utilities.

Data warehouse and multi dimensions.

File and data recovery.

Database security methods and techniques.

Physical control standards and procedures.

Database software (Oracle, SQL, etc.)

For informational purposes, other assignments that utilize the Senior Computer Programmer/Analyst classification include:

Operating Systems:

Methods and practices of installation for upgrading of client servers and desktop computer, hardware and software.

Computer system configurations.

Operating system structures.

Networking:

Principles of computer network systems analysis and design.

Local area network hardware and transmission protocols.

Data communication concepts and principles.

Internet and intranet architecture.

Network security policies, techniques, and procedures.

Network configuration, maintenance, and diagnostic procedures and techniques.

Licensing Agreement enforcement.

Programming:

Standard programming languages.

Computer operating systems/hardware.

Program design and analysis.

Principles and techniques of programming.

Programming languages (Java, C, C++, Visual Basic, etc.) and utilities.

Web:

In-depth graphic design.

User interface design.

Advertising and marketing.

Information architecture.

Management of e-commerce.

Front-end web code such as HTML and JavaScript.

Business:

Business systems analysis.

Business software packages.

GIS:

Desktop GIS software for analysis, query, and visualization (e.g., ESRI's ArcView).

WEB-based GIS application interfaces and data presentation.

Desktop or Workstation GIS advanced software for data creation, geo processing, and conversion (e.g., ESRI's Arc Info).

Geo-locational and Geo-relational dataset concepts and database structures.

Engineering/surveying principles and practices as related to GIS and GPS (global positioning systems) applications.

Interface and integration of GIS database systems with other public enterprise systems such as permitting, licensing, and financial systems.

Skill to: (All Categories)

Install, configure, upgrade and maintain hardware and software, including that related to local and wide area networks.

Perform hardware modifications such as chip replacement and board swaps.

Troubleshoot and resolve network hardware and software problems.

Use and maintain networking test equipment.

Ability to:(All Categories)

Read and prepare clear and concise reports and technical documents.

Work with minimal supervision.

Provide effective customer service.

Develop and recommend cost effective improvements for technical systems.

Implement systems based on design specifications and instructions.

Evaluate and recommend purchase of computer equipment, services and supplies.

Analyze, design, program, test, debug, document and maintain various systems and

applications.

Develop procedures and means of storage for archiving data.

Examples of Work Performed

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

Performs all essential functions of a Computer Programmer Analyst.

Installs and maintains servers and network equipment.

Troubleshoots any application or server connections.

Installs, configures, and troubleshoots office network software and operating systems.

Identifies the need for hardware and software upgrades and perform upgrade.

Under minimal supervision, develops specifications, codes, tests and documents application programs.

Under minimal supervision, develops specifications, codes, and tests interfaces and conversion programs or procedures.

Creates and maintains medium project work plans.

Creates data flow documents which detail systems or business problems.

Evaluates and tests options for backup, restoration, and recovery procedures.

Identifies software requirements.

Drafts requests for proposals to accomplish design objectives.

Evaluates and specifies hardware and software configuration and places orders with vendors.

Applies a general understanding of protocols, topology, hardware and software, and network design.

Evaluates and specifies networking equipment and application.

Applies network hardware and software troubleshooting skills.

Provides second level network problem escalation resolution.

Develops and administers end-user training programs.

Assures that appropriate IT security is considered in all tasks.

Acts in compliance with the City of Cincinnati's Information Security Policy, Administrative Regulations, and related standards and procedures in the City's Human Resources Policies and Procedures.

Required Education and Experience

A RESUME AND NECESSARY TRANSCRIPT(S) MUST BE ATTACHED TO BE CONSIDERED

Each applicant must have completed an Associate's Degree from an accredited college or university with a major in computer science, information technology, computer programming, criminal justice, geography or a related field. In addition, each applicant must have one year of professional paid work experience performing work similar to that listed under "Examples of Work Performed."

OR

Each applicant must have completed 45-quarter credit hours from an accredited college or university with 30 of the 45 credit hours being in computer science, information technology, and/or computer programming. In addition, each applicant must have two years of professional paid work experience performing work similar to that listed under "Examples of Work Performed". A certification program, such as a Novell or Windows NT engineer, may substitute for one year paid work experience (completion of other certification programs not listed will be reviewed on a case-by-case basis).

OTHER REQUIREMENTS

Must have a valid Driver's License for some positions.

Some positions may require a criminal background investigation and fingerprinting due to the sensitive nature of the work.

May be required to work irregular hours and be on-call.

MILITARY EDUCATION & EXPERIENCE EVALUATION

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.

Candidates must attach their Joint Services Transcripts evaluated by the American Council on Education (ACE) if they would like military course work to be considered as part of the application review. Please follow the link below for additional information.

Working and Physical Conditions

Environmental Conditions: Office environment, exposure to computer screens; travel to sites within the City/Hamilton County may be required.

Physical Conditions: Duties require maintaining physical condition necessary for sitting and standing for prolonged periods of time; general manual dexterity; must be able to operate assigned vehicle (as required).

Probationary Period

Twelve Months.

Supervision Exercised

May exercise technical and functional supervision over professional, technical, and clerical personnel.

HR Contact:

The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.

The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.

The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.

Equal Employment Opportunity

The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.

Holidays

The City of Cincinnati has 11 paid holidays annually that include:

New Year's Day

Martin Luther King Day

President's Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans' Day

Thanksgiving Day

Day after Thanksgiving

Christmas

Health Insurance

The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.

Eligible dependents include:

Legal Spouse or Equal Partner

Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")

Step-child

Child for whom the employee or employee's spouse/equal partner is a legal guardian

Basic Life Insurance

A 50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.

Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance

Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.

Flexible Benefits Plans

Healthcare Flex Spending Account

City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.

Dependent Care Flex Spending Account

City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.

Transportation Expense Reimbursement Account

City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.

Healthy Lifestyles Program

City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to 300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.

Integrated Health Reimbursement Arrangement (HRA)

This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.

Retirement Plan

The City provides a defined benefit pension plan for part-time and full-timeemployees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits; and Rehired Ohio Police & Fire Retirees.

Deferred Compensation

As an Ohio government employer, the City offers employees the ability to participate in a 457(b) tax-deferred retirement savings plan. The City makes an annual match to your 457(b) of up to 750, or as otherwise specified in applicable regulations and union contracts.

01

By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the Human Resources staff and hiring department(s). Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions. The Human Resources staff will verify that you meet the minimum qualifications as outlined in the job posting, based on the information provided in your application and in these answers. Please indicate you have read and agree with this information.

• Yes, I understand and agree

02

What is your CHRIS/Employee ID number if you are a City of Cincinnati Employee (or type n/a)?

03

Which best describes your level of education ?

• High School Diploma or GED

• Some College

• Associates degree

• Bachelors degree

• Masters degree

• Doctoral Degree

• None of the above

04

I understand that my application will be rejected if my Transcript(s) and Résumé are not attached to this application? (Transcripts are required)

• Yes

• No

05

This employee will perform a Mid-Senior level Database Administrator role for the County Law Enforcement Applied Regionally (CLEAR) section of the Enterprise Technology Solutions (ETS) division. The duties include but are not limited to Database Administration, Database Programming, Database Design, Implementation and testing of new databases, Maintain existing databases, Database Security. Do you understand and accept the roles and responsibilities for this position?

• Yes, I understand and accept

06

How many years of Database experience do you have?

• 5 years or more

• 3 to 5 years

• 2 to 3 years

• 1 to 2 years

• No experience

07

Please indicate your areas of Database experience. (Check all that apply)

• SQL Server

• T-SQL

• DDL, DML for SQL

• Complex Stored Procedures

• Data modeling techniques

• Database backup and recovery methods

• Database performance tuning and optimization

• Disaster Recovery plans

• Database Log Shipping

• None of the above

08

Please indicate your areas of XML experience. (Check all that apply)

• XML

• XSD

• XSLT

• XQuery

• SQL to XML

• None of the above

09

Please check all the skills that apply to you.

• Active Directory

• Power shell

• MS Office Suite

• Team Foundation Server

• SQL Server Management Studio

• Critical Database Support (24x7x365 basis)

• None of the above

10

I understand and agree that this position requires the following abilities: 1) Ability to obtain and maintain certification by Ohio Law Enforcement Automated Data Systems (LEADS) and FBI NCIC, which requires fingerprinting and criminal background investigation. 2) Ability to work irregular hours and be on call. 3) Ability to act in compliance with the City's information security policy, contracts/license agreements, administrative regulations and related standards and procedures in the Human Resources Policies and Procedures. 4) Ability to work with coworkers, customers, and senior management to understand business issues and their environment. 5) Ability to obtain a valid driver's license.

• Yes, I understand and agree.

11

I understand I am responsible for maintaining the accuracy of my contact information, including my street address, email address, and telephone numbers. My failure to maintain accurate contact information may result in me not receiving information regarding this job announcement and/or may result in me not receiving further consideration for this employment opportunity. To update this information, visit click on the "career seekers" link, and follow the prompts. For technical difficulties, contact NEOGOV support at .

• Yes

• No

12

Do you understand notifications regarding this position will be sent via email, therefore, it is your responsibility to check your personal email, Government Jobs mailbox, SPAM, JUNK, and CLUTTER FOLDERS for any and all communication sent regarding this position ?

• Yes

• No

Required Question

Employer

City of Cincinnati

Address

805 Central Avenue Suite 200

Cincinnati, Ohio, 45202

Phone

Website

This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs., designs, codes, tests, and debugs computer programs, and prepares systems documentation and training. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices.

Job Overview

Perform IT application implementation, optimization, and support activities. Work on moderately complex to complex applications that are critical to operations. Work independently with minimal technical guidance in the performance of duties. Lead small to medium size complex projects with oversight.

Job Description

Minimum Qualifications:

1. High school diploma or equivalent and eight (8) years of relevant experience OR Associate degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience OR Bachelor's degree in information technology, finance, clinical field, or related field and four (4) years of relevant experience.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation.

2. Collaborate with end users to understand and define requirements.

3. Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements.

4. Build and configure systems to meet requirements, using available application tools.

5. Create documentation of custom builds as appropriate.

6. Develop test scenarios based on requirements.

7. Execute testing and identify issues.

8. Research and resolve issues.

9. Provide input to application implementation event plans.

10. Provide support during application implementation events, including occasional off-hours support.

11. Lead small to medium size complex projects with oversight

12. Build enhancements to current functionality using application tools.

13. Participate in detailed testing of software updates and upgrades.

14. Respond to issues reported by users; research and resolve issues in a timely fashion.

15. Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution.

16. Participate in after-hours on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk.

17. Collaborate with vendor support personnel to research and resolve vendor product issues.

18. Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications.

19. Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications.

Physical Requirements:

1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.

2. May be required to travel to a healthcare site or other designated location.

3. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects.

4. Manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment.

5. Ability to see computer screens, monitoring equipment and reports.

Skills & Abilities:

1. Excellent customer service orientation and good communication skills.

2. Ability to be flexible with changing priorities, initiatives, and tasks.

3. Ability to work within a team and to be successful in a team environment.

4. Skilled at supporting applications in a healthcare environment.

5. Knowledge and ability to clearly explain findings and answer questions about the work.

6. Communicate complex information in a way that their users can understand.

7. Ability to interpret data and find meaningful information from it. Find patterns in data and determine what the data means.

8. Ability to analyze a situation and make decisions based on the information available.

9. Ability to make decisions about the data they analyze and the conclusions they make about the data.

10. Ability to find the cause of issues, develop strategies to resolve them, find ways to improve processes, and develop new methods.

11. Ability to understand the needs of the organization and how to meet those needs.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at

Hours: 40 hours per week; M-F 8:30-5 PM EST

Location: Remote, may require up to 10% travel for required go-lives, meetings, etc. May require after hours work occasionally.

Job Profile Summary

This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs., designs, codes, tests, and debugs computer programs, and prepares systems documentation and training. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices.

Job Overview

Perform IT application implementation, optimization, and support activities. Work on moderately complex to complex applications that are critical to operations. Work independently with minimal technical guidance in the performance of duties. Lead small to medium size complex projects with oversight.

Job Description

Minimum Qualifications:

1. High school diploma or equivalent and eight (8) years of relevant experience OR Associate degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience OR Bachelor’s degree in information technology, finance, clinical field, or related field and four (4) years of relevant experience.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation.

2. Collaborate with end users to understand and define requirements.

3. Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements.

4. Build and configure systems to meet requirements, using available application tools.

5. Create documentation of custom builds as appropriate.

6. Develop test scenarios based on requirements.

7. Execute testing and identify issues.

8. Research and resolve issues.

9. Provide input to application implementation event plans.

10. Provide support during application implementation events, including occasional off-hours support.

11. Lead small to medium size complex projects with oversight

12. Build enhancements to current functionality using application tools.

13. Participate in detailed testing of software updates and upgrades.

14. Respond to issues reported by users; research and resolve issues in a timely fashion.

15. Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution.

16. Participate in after-hours on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk.

17. Collaborate with vendor support personnel to research and resolve vendor product issues.

18. Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications.

19. Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications.

Physical Requirements:

1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.

2. May be required to travel to a healthcare site or other designated location.

3. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects.

4. Manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment.

5. Ability to see computer screens, monitoring equipment and reports.

Skills & Abilities:

1. Excellent customer service orientation and good communication skills.

2. Ability to be flexible with changing priorities, initiatives, and tasks.

3. Ability to work within a team and to be successful in a team environment.

4. Skilled at supporting applications in a healthcare environment.

5. Knowledge and ability to clearly explain findings and answer questions about the work.

6. Communicate complex information in a way that their users can understand.

7. Ability to interpret data and find meaningful information from it. Find patterns in data and determine what the data means.

8. Ability to analyze a situation and make decisions based on the information available.

9. Ability to make decisions about the data they analyze and the conclusions they make about the data.

10. Ability to find the cause of issues, develop strategies to resolve them, find ways to improve processes, and develop new methods.

11. Ability to understand the needs of the organization and how to meet those needs.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at .