3 Administrative Roles jobs in Longview

**Description**
**Who We Are**
Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing construction/engineering firm. We specialize in the Design-Build method of construction resulting in fast-track delivery of the project improvements to our customers. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform more than $1 billion of construction projects per year with over 3,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.
Our success has been driven by our ability to attract and retain dedicated, knowledgeable and seasoned professionals to become part of the Shambaugh team, as we continue to build on our 90+ year Shambaugh success story.
At Shambaugh, we recognize people as our most important resource and it is our mission to produce the industry's highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.
**Job Summary**
Shambaugh & Son L.P. is looking for an Administrative Assistant. In this role you will be responsible for performing a wide variety of organizational tasks for our Fire Protection and Alarm Group.
**Essential Duties and Responsibilities**
+ Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors
+ Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.
+ Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer.
+ Reassign work as needed to manage customer's expectations, making judgements based on current workloads and priorities.
+ Validate completion of work a follow up.
+ Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
+ Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
+ Always maintain confidentiality of customer and employer information
+ Perform other duties as directed.
**Qualifications**
+ This position requires a proficiency in computer usage above basic Microsoft Office & Windows Skills
+ At least 1 year of scheduling or dispatching experience
+ Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred
+ Proven experience in multi-tasking and doing several difficult tasks at once - incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
+ Ability to proficiently use Microsoft Word, Excel PowerPoint, etc.
+ Must be organized, self-motivated and a strong work ethic
+ Professionalism in email and over the phone
+ Experience with AS400 a plus
+ Regular and reliable attendance, including the ability to work extended hours and weekends as required
**Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies** list open positions here. ( **Please check our available positions to confirm that a post or email is genuine.**
**EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal process -- it is probably fraudulent.**
**As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled**
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Equal Opportunity Employer
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