8 Administrative Roles jobs in Pooler

MUSCP - Medical Office Assistant - West Ashley Medical Pavilion

Charleston, South Carolina

Job Description Summary

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients' experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background.

Job Duties and Responsibilities:

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.
• Maintain compliance with federal and state regulations and organizational policies.
• Other duties as assigned.

Required Minimum Training and Education:

High School diploma or equivalent education required. One year of customer service experience required. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others.

Required Licensure, Certifications, Registrations:

N/A

Physical Requirements:

Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an **Assistant Dental Office Manager,** which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients' lives.
**Job Type:** Full-time
**Salary:** $19 - $21 / hour
**At Aspen Dental, we put You First. We offer:**
+ A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
+ Career development and growth opportunities to support you at every stage of your career
+ A fun and supportive culture that encourages collaboration and innovation
+ Free Continuous Learning through TAG U
**How You'll Make a Difference**
As an **Assistant Dental Office Manager,** you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an eight-week training program to succeed in your role.
+ Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
+ Work collaboratively with other members of the dental team to provide exceptional patient care
+ Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
+ Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
+ Review data day to day to evaluate the impact on the practice
+ Oversee scheduling and confirming patient appointments
+ Verify insurance payment, collection, balance nightly deposits and credit card processing
+ Additional tasks assigned by the Manager
**Preferred Qualifications**
+ High school diploma or equivalent; college degree preferred
+ Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
+ Demonstrate analytical thinking; place a premium on leveraging data
+ Organized and detail oriented
_Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization._
_*May vary by independently owned and operated Aspen Dental locations._
_ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._

Job Description Summary
The Movement Disorders Administrative Assistant will provide clinical and administrative assistance for up to 4-5 full time physicians. Demonstrates knowledge and skills required to provide care and/or service appropriate to the level of development of patients, with consideration of the needs of patients' families. Serves as the sole provider of these support services as required. Maintain a high level of independence and briefs immediate supervisor as appropriate.

Entity
Medical University of South Carolina (MUSC - Univ)

Worker Type
Employee

Worker Sub-Type
Classified

Cost Center
CC COM Neurology CC

Pay Rate Type
Hourly

Pay Grade
University-04

Pay Range
33,339.00 - 47,509.00 - 61,680.000

Scheduled Weekly Hours
40

Work Shift

Job Description

Job Family: MUSC Neurology
Job Title: Administrative Assistant - Neurology/Movement Disorders

Job Duties:

35% Clinical duties : Answer and triage a high volume of patient and business calls professionally. Take accurate information, forwarding patient messages via EPIC, and business messages via e-mail, etc. Provide excellent customer service to patients, families, and referring physicians.

Answer Audix messages promptly and return patient calls in a timely manner. Work collaboratively with co-workers and other departments and offices to optimize patient care. Send out progress notes and ensure that all are signed in a timely manner for physicians. Send copies of notes to referring physician via electronic Right Fax, EPIC messaging, and USPS.

Notify appropriate person regarding necessary information changes in Right Fax system. Follow up on disability forms, certificates of medical necessity, home health/therapy orders and various other information. Scan all paperwork into EPIC as required and ensure the MRN is on each item per policy. Prepare forms for clinic cancellations for Physicians, to include master schedule requests and physicians request for leave. Responsible for monitoring provider bump and wait lists in EPIC; reschedule patients as needed in conjunction with provider leave time and call coverage schedules; ensure clinic schedules are blocked when needed, and that they are fully booked at all times; schedule last-minute work-ins as needed. Work directly with clinical nurse for clinic preparation, and to ensure patients are appropriately scheduled with the Program providers. Obtain referrals and other outside records on patients when needed. Responsible for making sure all patients have copies of any special testing and imaging as required by the providers to bring to their appointments. Coordinate emergent visits within department and outpatient clinics as necessary. Make appointment reminder calls to all patients.

35% Administrative duties: Arranges travel for Program physicians, to include conference registration, create materials as needed for presentations, make flight, car, and hotel arrangements, create itineraries, coordinate passports and visa as needed. Gather receipts and agenda to prep reimbursement form for travel. Maintains Outlook calendars, coordinate meetings and conferences involving clinicians, investigators, clinical and research staff, and keep meeting minutes. Responsible for updating physicians' CVs; provide administrative support for publications, literary searches, and biosketches. Assist physicians with updating and inputting their information into Interfolio. Order/set-up catering service for meetings when necessary. Coordinate all incoming and outgoing mail/faxes, including distribution. Responsible for courier, USPS, FedEx or UPS services.

20% Program Receptionist: Function as Program receptionist, to include meeting and greeting guests and answering Program main phone lines. Assist patients and visitors as needed and in a professional manner. Assist customers as needed, to include providing maps and directions,

escorting to the appropriate location and making decisions on behalf of the Program providers and staff when needed. Promote and represent the Program in the Department of Neurology by providing excellent customer service to patients, families, and referring physicians. Answer and triage a high volume of patient and business calls in a professional manner. Take accurate information, forwarding patient messages via EPIC, and business messages via e-mail, etc. Follow-up as needed. Answer Audix messages and return patient calls in a timely manner. Work collaboratively with co-workers and other departments/offices to optimize patient care. Other duties include typing, recording transcriptions from tape, produce and generate correspondences, create and maintain filing systems for a variety of projects, both clinical and research.

10% Other administrative responsibilities as assigned by supervisor, Program physicians, and Department Administrators from both the Research and Clinical Divisions. Attend all neurology clinical staff meetings and department meetings as required. Provide input (suggestions/ideas/notification of problems) to supervisor regarding operations, and assist with special projects and implementation as needed. Assist in other related tasks as needed and assigned. Assist with arranging new provider's neurology orientation schedule. Provide backup support to designated clinical staff when absent as outlined in the Neurosciences Administrative Back-up Responsibilities Guideline.

Additional Job Description
Minimum Requirements: A high school diploma and two years work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience. Some positions require a valid driver's license and good driving record; or correctable vision of 20/40 in both eyes, with or without conventional lenses, and physical qualifications in accordance with Federal Motor Carrier Safety Regulations, Section 391.41; or AAVMA certification. Some positions require eligibility for bonding. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to lift and carry 15# , unassisted. (Infrequent) Ability to lift objects from floor level to height of 36 inches, to 15#, unassisted. (Infrequent) Ability to lower objects, to 15 #, from height of 36 inches, unassisted. (Infrequent) Ability to push/pull objects to 15 #, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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