Office Assistant (HHS - Finance and Administration)

21204 Towson, Maryland Baltimore County, MD

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Job Description

Pay Schedule 1, Grade 19, Regular Schedule: 35 hours per week.

A vacancy exists in the Department of Health and Human Services, Bureau of Finance and Administration.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this class may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List allpromotionsandchangesin job duties due toreclassificationas separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

Youmustattach your transcript(s)/degree(s) and license(s)/certification(s) to your application. Unofficial copies are acceptable.

Failure to submit proof ofLicenses, Certifications and Educationwill result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Under general supervision, the Office Assistant performs comprehensive word processing, typing, and other clerical duties in support of an office.

Essential Job Duties

* Uses automated office systems, such as word processing equipment or a computer, to prepare a variety of letters, memos, and other material from draft or specific instructions.
* Selects the appropriate letter or memo format, proofreads and edits documents for grammar, punctuation, and spelling, and prepares document for distribution or mail.
* Originates procedural correspondence such as form letters and routine notices to respond to requests for information or to begin office processes.
* Sets up and maintains office databases and logs.
* Accesses databases to establish, retrieve, review, update, track, and revise a variety of office records.
* Performs queries and compiles routine reports from various data sources.
* Assembles data for inclusion in narrative and statistical reports.
* Creates and updates office spreadsheets.
* Establishes and maintains confidential alphabetical, chronological, or subject matter files and records.
* Locates, extracts, and summarizes information from files for preparation of reports or to respond to inquiries, routine requests, or complaints.
* Determines release of information according to established procedures and confidentiality.
* Initiates the process of purging and updating files.
* Opens, date stamps, and distributes incoming mail to appropriate staff.
* Tracks the handling of correspondence and/or written complaints to the time of completion.
* Ensures office responses are completed in a timely manner.
* Greets and directs clients and visitors.
* Responds to inquiries of a routine nature regarding County, department, and/or program policies in person, by telephone, or by regular or electronic mail.
* Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary.
* Maintains calendars, schedules appointments and meetings, and reserves meeting room facilities or space.
* Types, photocopies, and distributes meeting agendas and/or minutes.
* Prepares or assists in the preparation of personnel related documents and forms.
* Performs timekeeping functions for the work unit.
* Prepares payroll and tracks leave usage.
* Operates office machinery, such as microcomputers, photocopiers, fax machines, calculators, telephones, scanners, and printers.

Examples of Other Duties

* Assists in the preparation of County legislation.
* Maintains simple financial and statistical records.
* Reconciles account balances.
* Orders and maintains office supplies.
* Prepares and processes purchase orders, direct payments, and invoices.
* Verifies procurement card purchases.
* May take verbatim notes or minutes.
* May lead and instruct others.
* Performs other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Possession of a high school diploma or an appropriate equivalent;

Plus

One (1) year typing, word processing, or secretarial experience.

Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education.

Additional education may be substituted on a year-for-year basis for the required experience.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. ( or deliver documents to:

ATTN: Office Assistant (HHS - Finance and Administration)

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

Youmustattach your transcript(s)/degree(s) and license(s)/certification(s) to your application. Unofficial copies are acceptable.

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

The work of these positions is essentially sedentary, with occasional walking and/or lifting or other restricted physical activities.

Medical Examination and Employment Background Investigation

Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.
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Office Assistant

21117 Owings Mills, Maryland Positive Pathways LLC

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Job Description

Benefits:

Competitive salary

Opportunity for advancement

Training & development

Job Title: Office Assistant Location: Owings Mills, MD Job Type: Full-time Pay: $19.00 per hour

Job Summary: Under limited supervision, the Office Assistant will provide a variety of administrative services to an organizational unit. The role requires a thorough knowledge of departmental practices and procedures, offering an exciting opportunity for an individual who thrives in a dynamic office setting. You will be responsible for preparing documents, handling correspondence, maintaining filing systems, processing invoices, and offering general office support, including light cleaning tasks.

Principal Responsibilities and Tasks:

Office Reception: Welcome visitors with a warm and professional demeanor.

Communication Support: Receive, distribute, and manage communications, including emails and phone inquiries.

Document Management: Copy, store, organize, and maintain important documents and records in paper and electronic filing systems.

Invoicing and Filing: Process and track invoices, maintaining accurate records for department expenses.

Office Supply Management: Order and keep track of office and clinical supplies, maintaining related expense records.

Clerical Support: Handle any additional clerical tasks as required to keep the office running smoothly.

Light Office Cleaning and Stocking: Ensure the office and workspaces remain clean and stocked with necessary supplies.

Working with Individuals with Disabilities: Assist in a supportive environment for individuals with developmental disabilities, maintaining a positive, caring atmosphere.

As a member of our team, you’ll experience:

A Supportive Work Environment: Join a collaborative team that values your contributions.

Work-Life Balance: Accumulate annual leave after your first year of service.

Career Growth: Access educational assistance, including tuition reimbursement and continuing education opportunities to support your professional development.

Training: Be prepared to be trained in MANDT (Management of Aggressive Behavior) training, as our team works with individuals with Developmental Disabilities (DDA).

What You Need to Be Successful:

Education & Experience:

High School Diploma or equivalent (GED) required.

At least 2 years of general clerical and/or administrative experience.

Skills:

Proficiency with Microsoft Office software.

Strong attention to detail and the ability to stay organized.

Dependability and professionalism in the workplace.

Transportation: Reliable transportation is a must, as the position involves floating between two primary locations in Owings Mills.

Willingness to Learn: Must be open to receiving training in MANDT to ensure proper care for individuals with disabilities.

Comfortable Working with Individuals with Disabilities: Must be able to work in an environment that includes individuals with developmental disabilities, demonstrating patience, respect, and professionalism.

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Office Assistant

21046 Columbia, Maryland Corporate Office Properties Trust

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Job Description

POSITION SUMMARY:

Provides general cleaning, stocking, clerical, and administrative assistance to daily office operation of CDP headquarters.

ESSENTIAL FUNCTIONS:
  • Front Desk- Provide back up support to Receptionist on front desk responsibilities including answering phone calls, greeting visitors, UPS/courier shipments and deliveries and corporate passes.
  • Office Environment - Develop and process all kitchen supply orders and verify accuracy of orders.
  • Stock all conference rooms and kitchen areas with supplies; maintain cleanliness and appearance of same.
  • Maintain refrigerators and freezers to keep them clean.
  • Office Supplies - Place and process orders for all copier paper.
  • Assist routinely with stocking productions rooms.
  • Print and replace updated phone list in conference rooms.
  • Assist Associate Office Manager with escorting TrueShred for monthly pickup and distributing office supplies and front desk supplies.
  • Billing/Invoices - Analyze, review, code, and process invoices for payment for paper, water, and kitchen supplies.
  • Provide back up support to Associate Office Manager on all other invoices in Voyager.
  • Record Retention - Assist administrative staff with their record retention needs.
  • Provide back up support to Associate Office Manager on all Iron Mountain/record retention needs.
  • Clerical Assistance - Provide clerical/administrative assistance to various departments which includes filing, copying, binding, and organizing (assist Marketing and Investor Relations as needed).
  • Maximo (work order system) - Provide back up support to Associate Office Manager on entering work order tickets for repairs/maintenance issues with Property Management.
  • U.S. Mail - Sort incoming mail daily and take outgoing mail to pickup area in lobby each morning.
SECONDARY RESPONSIBILITIES:
  • Perform other job-related duties as assigned.
ESSENTIAL FUNCTIONS:

Education - High School Diploma or equivalent.

Professional Experience - Minimum of two years general clerical/administrative experience.

Computer Skills -
  • PC proficiency to include (to include but not limited to) Microsoft Office applications (Word, Excel, Outlook, etc.) and ability to learn company specific software.
  • Ability to adapt to new or changing software programs.

Mobility - N/A

Other Requirements - Developed communication skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Office Assistant

21701 Frederick, Maryland NovaCare Rehabilitation

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Job Description

Overview

Position:  Office Assistant

Location: Frederick, MD

Type of Employment: PRN

Schedule: (Hours Vary) (two evenings a week till 7:30pm)

Compensation: Starting at $15/hr (pending experience)

At NovaCare , we believe in delivering an excellent patient experience, starting at the front desk. We are seeking an office assistant to maintain the overall appearance of our center and assist front desk staff with administrative tasks.

Why Join Us: (benefits for full-time at 32+ hours/week)

  • Start Strong : Our mentorship and orientation programs ensure a successful transition
  • Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
  • Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
  • Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Responsibilities
  • Answer and direct telephone calls and schedule and coordinate patient appointments
  • Obtain and verify patient information to maintain accurate patient files, electronic medical records (EMR), and billing system information.
  • Prepare patient intake forms prior to appointments to ensure timely service.
  • Provide excellent customer service by meeting and greeting patients, family members, and visitors and answer any questions/offer assistance as needed
  • Help to maintain a positive patient experience and safe treatment environment by assisting the clinic staff in maintaining the general cleanliness of the center and ensuring patient care materials are readily available and kept orderly.
  • Ensuring compliance with healthcare regulations and company policies
  • Assist Patient Service Specialist with faxing and filing as needed
  • Maintain inventory and stock new inventory
  • Keep all linens and restroom products fully stocked
  • Maintain disinfectant spray bottles for the gym for patients and members
Qualifications

Minimum:

  • High School Diploma or GED

Preferred:

  • Experience working in a healthcare office setting
  • Customer service skills
Additional Data

Equal Opportunity Employer/including Disabled/Veterans

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Office Assistant

21705 Frederick, Maryland Select Medical

Posted 3 days ago

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Job Description

**Overview**
**Position:** Office Assistant
**Location:** Frederick, MD
**Type of Employment:** PRN
**Schedule:** (Hours Vary) (two evenings a week till 7:30pm)
**Compensation:** Starting at $15/hr (pending experience)
At **NovaCare** , we believe in delivering an excellent patient experience, starting at the front desk. We are seeking an office assistant to maintain the overall appearance of our center and assist front desk staff with administrative tasks.
**Why Join Us:** **(benefits for full-time at 32+ hours/week)**
+ **Start Strong** : Our mentorship and orientation programs ensure a successful transition
+ **Recharge & Refresh:** Generous PTO to maintain a healthy work-life balance
+ **Your Health Matters:** Comprehensive medical/RX, health, vision, and dental plan offerings
+ **Invest in Your Future:** Company-matching401(k) retirement plans as well as life and disability protection
**Responsibilities**
+ Answer and direct telephone calls and schedule and coordinate patient appointments
+ Obtain and verify patient information to maintain accurate patient files, electronic medical records (EMR), and billing system information.
+ Prepare patient intake forms prior to appointments to ensure timely service.
+ Provide excellent customer service by meeting and greeting patients, family members, and visitors and answer any questions/offer assistance as needed
+ Help to maintain a positive patient experience and safe treatment environment by assisting the clinic staff in maintaining the general cleanliness of the center and ensuring patient care materials are readily available and kept orderly.
+ Ensuring compliance with healthcare regulations and company policies
+ Assist Patient Service Specialist with faxing and filing as needed
+ Maintain inventory and stock new inventory
+ Keep all linens and restroom products fully stocked
+ Maintain disinfectant spray bottles for the gym for patients and members
**Qualifications**
**Minimum:**
+ High School Diploma or GED
**Preferred:**
+ Experience working in a healthcare office setting
+ Customer service skills
**Additional Data**
_Equal Opportunity Employer/including Disabled/Veterans_
Apply for this job ( this job
**Job ID** _340037_
**Experience (Years)** _0_
**Category** _Administrative - Administrative Services_
**Street Address** _84 Thomas Johnson Court, Suite B_
**Min** _USD $5.00/Hr._
**Max** _USD 17.00/Hr._
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Office Assistant Float

Timonium, Maryland MedStar Health

Posted 13 days ago

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Job Description

General Summary of Position The Office Assistant will perform a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. These duties may vary by department and/or site and may include: patient registration, patient scheduling, coordinating the physician order re-certification process, insurance verification and coordination of services for patients, charge entry and reconciliation functions, co-payment and daily cash receipt responsibilities, assisting with medical record operations on a daily basis, greeting, registering and escorting patients, completing patient set-ups, turning over patient rooms and ensuring that the exam room is properly cleaned and prepped, performing other patient care duties determined by the therapist or physician, editing and distributing clinical dictations, order and maintain clinical and administrative supplies, creates patient registration packets for patients and/or billing department, and providing front office and/call center coverage and assistance.

Primary Duties and Responsibilities
  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
  • Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned.
  • Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members.
  • Completes the preliminary intake efficiently, accurately and completely; performs patient updates, scanning, registration, patient scheduling of initial and follow-up appointments based on insurance guidelines, and messaging in the department's practice management (PM) system and/or electronic health record (EHR).
  • Performs insurance verification and coordinates services/authorizations for patients, as assigned.
  • Completes and/or ensures accurate collection of copayments and copayment reconciliation, charge entry reconciliation, preparation of bank deposits and cash receipt logs, as assigned.
  • Demonstrates proficiency with the billing portion of the PM system to include: guarantor information, benefit information, insurance information, insurance priority, episode of care information, open HMO referrals, alternate insurances and system notes (if applicable).
  • Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms, reviews all patient information for accurateness and completeness and witnesses all financial forms as required. Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging.
  • In the Physician Centers: Registers and schedules patients for a variety of different physician specialty clinics as well as modifying physician schedules upon request. Works closely with Patient Insurance Specialists, secretaries and nurses to coordinate and schedule procedures and clinics.
  • Requests and obtains referrals, medical records or diagnostic reports from internal and external providers, as assigned.
  • Monitors and handles case management for patients in the EHR system, as assigned.
  • Maintains waiting area in clean and neat condition, restocking materials as needed.
  • Monitors administrative supplies and keeps administrative supplies at par levels.
  • Responds to all payer-specific questions from patients and clinical providers, as appropriate.
  • Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.


  • Minimum Qualifications
    Education
    • High School Diploma or GED required and
    • Associate's degree (A.A.) preferred or
    • Bachelor's degree from a college or university in healthcare preferred or
    • related field preferred

    Experience
    • Less than 1 year 3 months of related experience/and or training in a fast paced medical office setting for therapy/ambulatory offices required and
    • Less than 1 year Experience in a medical office required or a combination of experience and education will be accepted for outpatient physician centers. required and
    • Experience working in a role involving customer service preferred

    Knowledge, Skills, and Abilities
    • Must have excellent customer service, as well as excellent verbal and written communication skills.
    • Has a basic knowledge of Microsoft office products including Word, Excel and Outlook.
    • Must be a highly organized, process oriented individual who has the ability to multi-task, be flexible and be a self-starter.
    • Has the ability to follow instructions and assist visitors and/or patients without compromising safety, service, care or efficiency.
    • Friendly and professional when interacting with patients and visitors at all times.
    • Serves as the initial face and the initial voice of the clinic and must project a positive and professional image at all times.

    This position has a hiring range of $18 - $28.73
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    Office Assistant - AERS Program

    21286 Towson, Maryland County of Baltimore Maryland

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    Job Description

    This job posting may close at any time. Applicants are advised to apply promptly. Pay Schedule 1, Grade 19, Regular Schedule: 35 hours per week. A vacancy exists in the Department of Health and Human Services, Community Health Services, Assessments, Office Assistant, Program, Processing, High School, Application, Education, Business Services

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    Office Assistant (Towson, MD)

    21286 Towson, Maryland Swift Staffing LLC

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    Job Description

    About the job Office Assistant (Towson, MD)

    Office Assistant needed for our government client in Towson. The Office Assistant will answer calls and enter data. Six month contract position with possible extension or contract to hire consideration. The non-negotiable pay rate is $15.75 per hour.

    Essential Duties:

    • Answering calls from residents looking for a wide range of services from retirement benefits to property taxes.
    • Enters data into the computer system.
    • Verified recorded information to ensure accuracy and completeness of data.
    • Identifies and corrects errors.
    • Open and date stamp mail.
    • Assembles and batches resident records.
    Qualifications:
    • Must have at least six months of work experience preferably in a office environment.
    • Must be able to type at least 40 wpm and have basic Microsoft Word and Excel skills.
    • Must be able to pass a background check and drug test.
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    Office Assistant (Night Front Desk)

    21105 Maryland Line, Maryland University of Maryland Eastern Shore

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    Job Description

    Job Description Summary
    Organization's Summary Statement:
    The Richard A. Henson Center invites applications for a full-time, twelve-month, non-exempt staff contractual position with limited benefits. The position will provide office support to the General Manager.

    Employees are representatives of the Richard A. Henson Center and University of Maryland Eastern Shore (UMES) and are always expected to conduct themselves appropriately. The Office Assistant will be responsible for assisting guests with all stages of their stay. Employees are expected to follow the directives of their supervisor/manager and be flexible in job assignments.

    Responsibilities:
    • Furnish customers with outstanding service, provide information about the campus, and direct visitors to the proper offices situated with the campus community.
    • Set-up and breakdown of equipment and furniture when needed and perform basic activities (i.e. moving tables, chairs, projector screen set-up, etc.)
    • Work closely with housekeepers to keep room status reports up to date and coordinates request for maintenance and repair work.
    • Maintain the cleanliness and neatness of front desk and lobby area.
    • Keep record of occupied rooms and guest accounts
    • Create and confirm hotel reservations
    • Create Hotel Room Key Cards
    • Process Guest Check-ins and Checkouts
    • Setup/Stock Breakfast room food
    • Check the Events Management System (EMS) for events.
    • Prepare and complete night audit and closing shift procedures.
    • Perform all other related duties assigned by Henson Management.

    Physical Demands:
    • May require extended periods of standing, bending, stooping, sitting at desk.
    • May require lifting up to 25 lbs.
    • Requires communication with a variety of constituents externally and internally.
    • Requires operation of a variety of office equipment.

    ADDITIONAL REQUIRED KNOWLEDGE, SKILLS, ABILITIES:
    • Strong communication, customer service and interpersonal skills.
    • Ability to work in a diverse environment.
    • Basic computer knowledge.

    Minimum Qualifications

    EDUCATION: High School Diploma or GED

    EXPERIENCE:

    OTHER:

    REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

    Ability to read, spell accurately, and write legibly; to communicate effectively; to operate manual and automated office equipment and keyboards; to file documents according to alphabetic and numeric sequences; to understand and follow oral and written instructions; to communicate effectively; to maintain effective work relationships; to perform arithmetic computations.

    OTHER:

    Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

    CONDITIONS OF EMPLOYMENT:

    Additional Job Description

    Required Application Materials: Qualified applicants should submit a cover letter, resume, and the names of three current professional references (current or past supervisor) including e-mail address, and telephone number (current supervisor will not be contacted without the candidate's prior consent). All applicants must apply using the new online application system. Please visit to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.

    Best Consideration Date: N/A

    Posting Close Date: N/A

    Open Until Filled: Yes

    Department
    UMES-VPAA-Henson Center

    Worker Sub-Type
    Staff Contractual (C2) (Fixed Term)

    Salary Range
    $38,000 - $39,140

    EEO Statement

    UMES is an EEO/AA employer and will not discriminate against any employee or applicant because of race, age, sex, color, sexual orientation, religion, national origin, marital status, genetic information, or political affiliation. Minorities, women, veterans, and persons with disabilities are encouraged to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.

    Diversity Statement

    The University of Maryland Eastern Shore (UMES) is an equal access, equal opportunity institution fully committed to diversity in education and employment. All students, employees, and the campus community at UMES are valued, respected, and have the opportunity to receive an equitable experience in an inclusive, welcoming environment of openness and appreciation.

    Title IX Statement

    It is the policy of the University of Maryland Eastern Shore (UMES) to comply with Title IX of the Education Amendments of 1972, which prohibits discrimination (including sexual harassment and sexual violence) based on sex in the University's educational programs and activities. Title IX also prohibits retaliation for asserting or otherwise participating in claims of sex discriminations or harassment.
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    Office Assistant (Department of Corrections)

    21286 Towson, Maryland Baltimore County

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    Job Description

    Salary: $36,038.00 - $1,458.00 Annually
    Location : Towson, MD
    Job Type: MERIT
    Job Number: 01.600 06-25
    Department: CORRECTIONS
    Opening Date: 06/04/2025

    Pay Schedule I, Grade 19, Regular Schedule: 35 hours per week.

    Several vacancies exist within Baltimore County Government, Department of Corrections.

    A list of eligible applicants will be established based on the examination as outlined below.

    Current and future vacancies occurring within this class may be filled from the list of eligible applicants.

    All interested candidates must apply at this time.

    List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

    Note: Failure to complete all fields of the Work Experience section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

    YouMUST attach your transcript(s)/degree(s) and license(s)/certification(s) to your application. Unofficial copies are acceptable.

    Failure to submit proof of License(s), Certification(s) and Education will result in your application not being considered. Proof of licenses, certifications, and/or education MUST be submitted with each application.
    Examples of Duties

    Job Purpose
    Under general supervision, performs comprehensive word processing, typing, and other clerical duties in support of an office.

    Essential Job Duties
    • Uses automated office systems, such as word processing equipment or a computer, to prepare a variety of letters, memos, and other material from draft or specific instructions.
    • Selects the appropriate letter or memo format, proofreads and edits documents for grammar, punctuation, and spelling, and prepares document for distribution or mail.
    • Originates procedural correspondence such as form letters and routine notices to respond to requests for information or to begin office processes.
    • Sets up and maintains office databases and logs.
    • Accesses databases to establish, retrieve, review, update, track, and revise a variety of office records.
    • Performs queries and compiles routine reports from various data sources.
    • Assembles data for inclusion in narrative and statistical reports.
    • Creates and updates office spreadsheets.
    • Establishes and maintains confidential alphabetical, chronological, or subject matter files and records.
    • Locates, extracts, and summarizes information from files for preparation of reports or to respond to inquiries, routine requests, or complaints.
    • Determines release of information according to established procedures and confidentiality.
    • Initiates the process of purging and updating files.
    • Opens, date stamps, and distributes incoming mail to appropriate staff.
    • Tracks the handling of correspondence and/or written complaints to the time of completion.
    • Ensures office responses are completed in a timely manner.
    • Greets and directs clients and visitors.
    • Responds to inquiries of a routine nature regarding County, department, and/or program policies in person, by telephone, or by regular or electronic mail.
    • Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary.
    • Operates office machinery, such as computers, photocopiers, faxcom, calculators, telephones, scanners, and printers.

    Examples of Other Duties
    Assists in the preparation of County legislation. Maintains simple financial and statistical records. Reconciles account balances. Maintains office supplies. Prepares and processes purchase orders, direct payments, and invoices. May take verbatim notes or minutes. May lead and instruct others. Performs other related duties as required

    NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.

    Qualifications

    Possession of a high school diploma or an appropriate equivalent;
    Plus
    One-year typing, word processing, or secretarial experience.

    Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education.

    Additional education may be substituted on a year-for-year basis for the required experience.

    Knowledge, Skills, and Abilities (Entry Level)
    • Knowledge of modern office methods and procedures, including filing systems.
    • Knowledge of spelling, grammar, and arithmetic.
    • Knowledge of word processing, database management, and spreadsheet software packages.
    • Skill in the operation of office machines as listed in essential duties.
    • Skill in the use of word processing software.
    • Ability to use automated office systems and database management and spreadsheet software packages.
    • Ability to compose simple letters and memos.
    • Ability to communicate effectively.
    • Ability to perform basic mathematical computations.
    • Ability to set up and maintain paper and electronic filing systems, databases and spreadsheets.
    • Ability to follow County and departmental rules and regulations.
    • Ability to respond appropriately to inquiries from the public.
    • Ability to establish and maintain effective working relationships.
    • Ability to take verbatim notes.
    • Ability to type from plain copy at a rate equivalent to 40 WPM.
    Proof of Licenses, Certifications and Education
    Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Proof of license(s), certification(s), and/or education MUST be submitted with each application.

    Proof of Degree Equivalency
    Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. ()

    Mail or deliver documents to:
    ATTN: Office Assistant-Corrections
    Office of Human Resources
    Baltimore County Government
    308 Allegheny Ave.
    Towson, MD 21204

    YouMUST attach your transcript(s)/degree(s) and license(s)/certification(s) to your application. Unofficial copies are acceptable.

    EXAMINATION PROCEDURE Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.
    Conditions of Employment

    Physical and Environmental Conditions
    The work of this position is essentially sedentary, with occasional walking and/or lifting or other restricted physical activities.

    Conditions of Employment
    Some employees in this classification may be required to work overtime with little or no advance notice. Some positions may be designated as Emergency/Essential.

    Medical Examination and Employment Background Investigation
    Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.
    Employment Benefits for Full-Time, Merit or Classified Employees

    Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.

    Equal Opportunity Employer
    Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

    Smoke free workplace
    All Baltimore County offices are smoke free.

    Drug free workplace
    Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

    Salary

    Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance
    General Increases - Cost of living increases and adjustments may be granted as legislated.
    Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.

    Employee Assistance Program
    Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

    Health Insurance
    Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

    Medical, Prescription, Dental and Vision insurance.

    Flexible Spending Accounts
    Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

    Life Insurance
    Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher 1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to 100,000.

    Retirement
    Employees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions.

    Paid Leave
    Paid benefits listed below vary depending upon the Classification.

    Sick Leave
    Vacation Leave
    Personal Leave
    Holidays
    Bereavement Leave
    Jury Leave
    Military Leave

    Baltimore County Employees Federal Credit Union
    Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

    Direct Deposit
    Payroll through direct deposit to the financial institution selected by employee is required.

    Educational Assistance
    70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.

    Deferred Compensation
    Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

    Disclaimer
    This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.
    01

    The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of this application. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience.
    • I have read and acknowledge the above instructions.

    02

    Failure to complete all fields of the "Work Experience/History" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.
    • I have read and acknowledge the above statement.

    03

    Are you currently a merit (full-time), non-merit (part-time), or temporary employee of the Baltimore County General Government?Employees of Baltimore County Public Schools, Baltimore County Public Library, Baltimore County's court systems or Baltimore County Community College and employees of temporary services used by the County are not considered employees of the Baltimore County General Government.
    • Yes
    • No

    04

    This posting is for multiple positions within the Department of Corrections. The knowledge, skills and/or abilities required for each position in this job classification may vary. Answer each question accurately and thoroughly so that this application can be considered for positions that most closely match your qualifications.
    • I have read and acknowledge the above statement.

    05

    Baltimore County Government considers examples of qualifying experience for the Office Assistant position to be: medical secretary, legal secretary, legal assistant, administrative assistant, receptionist, data entry operator/clerk, account clerk, shop clerk, office clerk and medical billing clerk/assistant. I have read and understand the above statement.
    • Yes
    • No

    06

    Select the option that best describes your education/experience. Please attach proof of education to the application.
    • 9th grade plus four years typing, word processing, or secretarial experience
    • 10th grade plus three years typing, word processing, or secretarial experience.
    • 11th grade plus two years typing, word processing, or secretarial experience.
    • High School diploma or an appropriate equivalent plus one year typing, word processing or secretarial experience.
    • AA degree in any field.
    • Bachelor's degree in any field.
    • Master's degree in any field.
    • I do not have any of the combinations of education and/or experience as described above.

    07

    Provide specific example(s) of the typing, word processing, or secretarial experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. If you selected "I do not have any of the above combinations of education and experience" in the previous question, respond by entering "N/A" to this question. This experience must be listed on your application in order to receive credit.
    08

    If you are substituting education for any of the required experience, transcripts must be submitted by the closing date in order to meet the minimum qualifications for the position.Failure to submit proof of Education will result in your application not being considered.
    • I have read and acknowledge the above instructions and attached proof of education.

    09

    Do you have experience providing administrative support in an office setting?This experience must be listed on your application in order to receive credit.
    • Yes
    • No

    10

    Do you have experience with locating, extracting and summarizing information from files for preparation of reports or to respond to inquiries, routine requests, or complaints?
    • Yes
    • No

    11

    Do you have experience using Workday?
    • Yes
    • No

    12

    Provide specific example(s) of the Workday experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application.If you chose "No" in the previous question, respond by entering N/A to this question.
    13

    Bilingual- Do you have the ability to read, write and speak a language other than English?
    • Yes
    • No

    14

    If you answered "Yes" to the above question, what other language(s) do you read, write or speak.If you chose "No" in the previous question, respond by entering N/A to this question.
    15

    Customer Service Many positions require working with clients or customers, either on the telephone or in person. Choose the answer that best describes your experience.
    • I have customer service experience dealing with customers/clients in person.
    • I have customer service experience dealing with customer/clients on the telephone.
    • I have customer service experience dealing with customers both in person and on the telephone.
    • I have little or no experience dealing with customers/clients in person or on the telephone.

    16

    Software Select the software and/or other systems with which you have specific education and/or experience. Select all that apply.Qualified applicants selected for an interview may be asked to demonstrate their proficiency as part of the selection process.
    • Microsoft Windows 2016
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Access
    • Microsoft PowerPoint
    • Microsoft Publisher
    • Office 365
    • Adobe Office Suite
    • FaxCom Software
    • SharePoint Software
    • Cassworks
    • Crystal Report Software
    • Virtual Meetings Software
    • Not applicable: No experience with the types of software applications as described above.

    17

    Spreadsheets Select the choice that best describes your experience using MS Excel or other spreadsheet software.Qualified applicants selected for an interview for positions that require MS Excel may be asked to demonstrate their proficiency with MS Excel as part of the selection process.
    • Create & modify spreadsheets, create & modify formulas, format spreadsheets, enter & update data.
    • Modify formulas, format spreadsheets, enter & update data in existing spreadsheets.
    • Enter or update data in existing spreadsheets.
    • No experience using spreadsheet software.

    18

    Word Processing Select the option that best describes your experience using Microsoft Word or other word processing software.Qualified applicants selected for an interview for positions that require Word Processing will be asked to demonstrate their proficiency with Word Processing as part of the selection process.
    • Create, format, modify, merge, track changes to and print text documents, outlines, tables, charts, labels, envelopes, forms and other documents.
    • Create, format, modify and print letters and other text documents.
    • No experience using word processing software.

    19

    Microsoft Word How would you describe your level of experience using Microsoft Word?Qualified applicants selected for an interview for positions that require skill in MS Word may be asked to demonstrate their proficiency with MS Word as part of the selection process.
    • I am an advanced user.
    • I am an intermediate user.
    • I am a beginner user.
    • I do not have any experience using Microsoft Word.

    20

    Procurement Select the task(s) for you which you have had work experience in the procurement of goods, services, supplies or equipment. Check all that apply. Be sure this information is listed in the work history/experience section of the application.
    • Maintains simple financial and statistical records.
    • Reconciles account balances.
    • Orders and maintains office supplies.
    • Prepares and process purchase orders, direct payments and invoices.
    • Verifies Procurement card purchases.
    • Not applicable. No experience as described above.

    21

    Email/Calendar Select the choice that best describes your experience using Outlook or other e-mail/calendar software.
    • Maintain calendars for multiple users; schedule appointments and meetings; create, send and receive email correspondence with attachments; reserves meeting room facilities or space.
    • Schedule appointments and meetings; create, send and receive email correspondence with attachments; reserves meeting room facilities or space.
    • Create, send and receive email correspondence with attachments; reserves meeting room facilities or space.
    • Create, send and receive email correspondence.
    • Reserves meeting room facilities or space.
    • Not applicable. No experience as described above.

    22

    Internet Select the choice that best describes your experience using the Internet.
    • Research topics; download and save text and image files.
    • Research topics; download and save text files.
    • Research topics.
    • Not applicable: No experience as described above.

    23

    Select the below database(s) you have regularly used in a work environment. Select all that apply.
    • CJIS
    • JMS
    • METERS
    • NCIC
    • Not applicable. No experience as described above.

    24

    Do you have work experience preparing or assisting in the preparation of personnel related documents and/or forms?
    • Yes
    • No

    25

    Positions in this classification could be within a public safety environment. Persons appointed to this position must be of good moral character and emotionally stable as determined by a comprehensive background investigation. Are you willing to accept these conditions of employment?
    • Yes
    • No

    26

    Job duties in this classification may be performed in a fully operational correctional facility, which may include direct inmate contact and all other inherent hazards. Are you willing and able to work in this environment?
    • Yes
    • No

    27

    Some employees in this classification may be required to work overtime with little or no advance notice. Some positions may be designated as Emergency/Essential.Are you willing and able to accept these conditions of employment?
    • Yes
    • No

    28

    The work of these positions is essentially sedentary, with occasional walking lifting and/or other restricted physical activities. Are you willing and able to accept these conditions of employment?
    • Yes
    • No

    29

    Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.Are you willing to accept these conditions of employment?
    • Yes, I am willing to accept these conditions of employment.
    • No, I am not willing to accept these conditions of employment and therefore I understand I will not be further considered for a position with Baltimore County Government.

    30

    I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information, visit click on the "career seekers" link, and follow the prompts.
    • I have read and acknowledge the above instructions.

    Required Question
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