3 Administrative Staff jobs in Haughton

_This position is Onsite. Our office is located at 7591 Fern Street Suite 1202, Shreveport, LA 71105._
**At UnitedHealthcare** , we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start **Caring. Connecting. Growing together.**
**The Clinical Administrative Coordinator**  will receive and appropriately answer incoming telephone calls, greet members and visits, coordinate educational sessions, and work outbound call lists.
This position is full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedules during our normal business hours of 7:45am - 4:45pm CST, from Monday - Thursday and 8:00am - 2:30pm CST on Fridays. It may be necessary, given the business need, to work occasional overtime. Our office is located at 7591 Fern Street Suite 1202, Shreveport, LA 71105
We offer up to 1 week of paid training and then training as needed thereafter. The hours of training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted onsite.
**Primary Responsibilities:**
+ Improve health care quality and increase likelihood of desired health outcomes
+ Welcome and greet members and guests in a professional service manner
+ Provide education and clarification on the H.I.P.A.A. and Consent to Treat documents
+ Obtain signature on consents and attestations from Member and / or authorized representative and appropriately file and / or scan documents in the Member's medical record
+ Receiving and placing outbound calls via a Cisco Agent Queue and scheduling across all covered markets and Telehealth
+ Follow arrival for the scheduled appointment, transcribe notes into the electronic database regarding the Member's appointment, update demographics (i.e. telephone number, address, name PCP, etc.)
+ Validate that insurance subscriber and assignment of benefits is appropriately entered in the patient information section of the electronic health record
+ Ensure that all schedules are closed at the end of the day with no pending appointments.
+ Support health information technology (HIT) in health care quality improvement
+ Participate in ongoing training to ensure the records are accurate and secure
+ Follow corporate instruction based on Federal and State guidance related to health information documentation and security
+ Meet or exceed quality metrics for member interaction and production metrics for outbound telephone call volumes
+ Reviews and updates Member demographics (i.e., address, telephone numbers, etc. in the electronic medical record(s)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma/GED OR equivalent work experience
+ Must be 18 years of age OR older
+ 6+ months of experience with high volume of outbound calls while maintaining a positive and professional demeanor.
+ Experience with Microsoft Word (ability to open, create, edit, save, and send documents)
+ Experience with Microsoft Excel (ability to open, create, edit, save, and send spreadsheets)
+ Experience with Microsoft Outlook (ability to open, create, edit emails)
+ Ability to travel up to 10% of the time, domestic travel only
+ Must be able to work at 7591 Fern Street Suite 1202 Shreveport, Louisiana 71105
+ Ability to work is full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedules during our normal business hours of 7:45 AM - 4:45 PM CST from Monday - Thursday and 8:00 AM - 2:30 PM CST on Fridays. It may be necessary, given the business need, to work occasional overtime.
**Preferred Qualifications:**
+ 2+ years of experience in a medical office or healthcare setting
+ Bilingual fluency in English and Spanish
+ Experience a call center environment
+ Experience working in a metric-based environment
**Soft Skills:**
+ Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in a respectful, timely manner, consistently meeting commitments)
+ Exceptional attention to detail
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group_ _is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO #RED

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Remote Operations Administrative Assistant
**SCHEDULE: Monday, Tuesday, Wednesday, Friday: 5:00 PM - 2:00 AM EST Saturday: 10:00 AM - 7:00 PM EST Off: Sunday & Thursday**
**PRIMARY PURPOSE:** To ensure accuracy and integrity of the hotel billing process while providing critical support for housing placement operations during after-hours. This role is essential to maintaining Sedgwick's 24/7/365 housing support model by auditing, troubleshooting, and facilitating timely resolutions that directly impact policyholders and client satisfaction.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Retrieve hotel folios (receipts) from properties for completed and partial stays.
+ Audit hotel folios and related claims for billing accuracy, compliance, and documentation.
+ Investigate and resolve billing discrepancies with hotels and internal billing teams.
+ Support Hotel Coordinators by processing overnight and early-morning hotel extensions and new bookings.
+ Conduct claim audits that contribute to internal reporting, compliance, and operational improvement.
+ Ensure timely documentation and clear communication within the claim management system.
+ Take initiative in identifying process gaps or opportunities for improvement, and implement solutions proactively.
+ Serve as a key link in after-hours operations to ensure seamless claim handling and customer service.
+ Book Hotel Stays for displaced policyholders to satisfy FNOL requirements
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
**QUALIFICATIONS**
**Education & Licensing**
Bachelor's degree or equivalent from an accredited college or university preferred.
**Experience**
Minimum one (1) year of experience in customer service, billing, hospitality, insurance, or related field. Prior experience in after-hours, independent, or overnight work environments strongly preferred.
**Skills & Knowledge**
+ A proactive problem-solver who works with urgency and accuracy.
+ Strong organizational skills with meticulous attention to detail, especially in billing review and documentation.
+ Excellent oral and written communication skills.
+ Comfortable working independently overnight while maintaining accountability.
+ Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to quickly learn claim management systems.
+ Flexible and reliable, especially during evenings, weekends, and holidays.
+ Ability to handle multiple priorities in a fast-paced environment.
+ Strong commitment to customer service and policyholder experience.
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
**NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**