112 Administrative Support jobs in Colton
Customer Service
Posted today
Job Viewed
Job Description
Job Description
Description:
Home Warranty of the Midwest, Inc. is currently taking applications for a reliable individual to work on our claims team in our Sioux Falls, SD OR Rock Rapids, IA location. The ideal candidate would have strong communication skills as well as computer skills and customer service experience. This opportunity has a variety of job duties, a casual work environment and great benefits with a progressive, fast-growing company.
Responsibilities
- Investigate the nature of the incident being claimed
- Evaluate inspection reports, photos, previous service invoices
- Enter data detailing the events and damage related to the incident
- Review the claim-holder's warranty in order to determine what should be covered
- Coordinate the services of mechanics to ensure the item is repaired
- Negotiate claim settlements with claimants
Qualifications
- 2+ years prior experience in a similar role or call center experience is strongly preferred
- Willingness to accept new challenges
- Superior communication skills
- Analytical thinking skills
- A strong attention to detail
- Skill and experience with negotiations
- Ability to handle conflict
- Sound computer skills or the ability to quickly learn new software
- A strong work ethic and time management skills
- Basic knowledge of HVAC, plumbing and/or electrical systems preferred
- Bilingual (Spanish/English) preferred
Customer Service
Posted today
Job Viewed
Job Description
Job Description
POSITION SUMMARY:
Perform duties that may include a combination of answering telephones, order entry, quoting, or handling product questions. Interact with customers over the phone and email to provide information in response to inquiries about products and services and to handle and resolve questions.
ESSENTIAL FUNCTIONS:
- Prepare orders obtained and submit orders for processing.
- Confer with customers by telephone or email to provide information about products or services, pricing, availability, credit terms, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers’ service or billing questions by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Complete customer onboarding in Business Central.
- Communicate with customers, employees, and visitors to answer questions, explain information, take orders, and/or address complaints.
- Quoting
SKILLS:
Active Listening —Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking —Talking to others to convey information effectively.
Service Orientation —Actively looking for ways to help people.
Persuasion —Persuading others to change their minds or behavior.
Critical Thinking —Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Physical Requirements —
Extended sitting or standing.
Some pushing, pulling, bending and twisting.
Ability to lift up to 50lbs.
KNOWLEDGE, EXPERIENCE AND EDUCATION:
Associates degree preferred - High school diploma (or GED or high school equivalence certificate).
Knowledge of principles and processes for providing customer and personal services. This includes external and internal customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of administrative and clerical procedures and systems, such as Microsoft Office and Business Central, and other office procedures and terminology.
#hc157582
Customer Service Representative
Posted 13 days ago
Job Viewed
Job Description
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
· Greet/meet potential members, providing a great customer experience.
· Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
· Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
· Honesty and good work ethic
· Strong customer service skills
· Basic computer proficiency
Physical Demands
· Standing and walking at least 75% of the shift
· Talking in person or on the phone at least 75% of the shift
· Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
· Dollars for Scholars Program
· Employee Appreciation Program
· Free Membership for self and one family member or friend
· Team Member Support Team
· Health, Dental and Vision Insurance
· Critical Illness Insurance
· Short Term Disability Insurance
· Accident Insurance
· Voluntary Life Insurance
· Pet Insurance
· HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Be The First To Know
About the latest Administrative support Jobs in Colton !