Case Administrator (Legal Services/Administrative Support)

02919 Johnston, Rhode Island American Arbitration Association

Posted 1 day ago

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Job Description

Case Administrator (Legal Services/Administrative Support)

Location: Johnston, RI, United States

Date Posted:Oct 7, 2025

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- (email protected) .

Description

Overview

You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.

This position's starting annual salary range is based upon location, with quarterly incentive opportunities.

  • San Antonio, TX | Charlotte, NC | Miami, FL - $48,000 - $1,000

  • Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA - 51,000 - 54,000

  • Johnston, RI | Houston, TX | Minneapolis, MN - 51,000 - 55,000

  • New York, NY | San Francisco, CA - 60,000 - 63,000

  • Chicago, IL | Voorhees, NJ | San Diego, CA - 54,000 - 57,500

  • Boston, MA | Los Angeles, CA | Piscataway, NJ - 56,000 - 59,000

The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

RESPONSIBILITIES:

  • Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.

  • Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.

  • Maintains and updates case files, records, and documents in the online case management system (PRISM).

  • Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.

  • Assists in coordinating, initiating, and administering conference calls and video conferences.

  • Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.

  • Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.

  • Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.

  • Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.

  • Provides feedback to management regarding interaction with arbitrators and mediators.

  • Demonstrates regular, reliable, and predictable job attendance.

  • Attends on-site and in-person meetings and training sessions.

EDUCATION AND EXPERIENCE

Associate's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience.

KNOWLEDGE, SKILLS, & ABILITIES

  • Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.

  • Demonstrates strong written communication skills for reports and correspondence.

  • Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.

  • Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.

  • Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.

  • Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.

  • Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

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Customer Service/Data Entry Support

02864 Cumberland, Rhode Island A-Line Staffing Solutions

Posted today

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Customer Service / Data Entry Support (Onsite – Cumberland, RI) Pay: $17/hr Schedule: Part-time, Monday – Friday, 9:00 AM – 2:00 PM Location: Cumberland, RI (onsite only – 5 days/week) Max CVS Bill Rate: $25.20/hr Important Notes This role is 100% onsite in Cumberland, RI – no exceptions. Candidates must have reliable transportation and live locally. No travel required. Call center environment, but no phone calls will be handled – this is a support role. Prescreen Requirement: Please ensure the following are listed at the top of each resume: Acknowledges the role is onsite in Cumberland, RI Confirms reliable transportation Candidate’s location Job Summary This is a contract to hire support position for a retail healthcare company RX Records team, providing accurate patient and prescription information in accordance with HIPAA guidelines. The role involves data entry, mail handling, and insurance verification support. Responsibilities Data entry in internal systems (training provided) Open and organize mail, correspondences, and receipts Enter data into accounting/disclosure applications Verify and re-verify insurance coverage for patients Maintain accurate files and records Coordinate patient services/supplies (no direct patient interaction) Assist with documentation, billing, and order processing Support team operations with minimal supervision Requirements Education: High School Diploma or GED (required) Experience: Minimum 1 year in customer service or call center (preferably high-volume) Healthcare, pharmacy, or insurance background strongly preferred Knowledge of Medicare, Medicaid, 3rd-party vendors, and insurance concepts a plus Skills: Strong data entry accuracy and attention to detail Proficiency in Microsoft Outlook, Word, and Excel Ability to multitask, stay organized, and prioritize workloads Strong problem-solving and analytical skills Effective, empathetic communication with teams and stakeholders

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Practice Director (Administrative and Customer Support)

02940 Providence, Rhode Island Robert Half

Posted 15 days ago

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Job Description

**JOB REQUISITION**
Practice Director (Administrative and Customer Support)
**LOCATION**
RI PROVIDENCE
**JOB DESCRIPTION**
**Job Summary**
The primary responsibility of the **Practice Director** is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to the staffing professionals whom they supervise, participate in the recruitment of new hires, and effectively communicate with all levels within the organization.
**Key Core Competencies:**
**Results and Execution (Drive & Operational Execution)**
+ Drive revenue generating activities/practice group performance.
+ Execute operational focus areas.
+ Meet productivity standards, individual and staff practice group.
+ Effectively manage time, plan and multi-task.
+ Make quality decisions.
**Infrastructure (Resource Management)**
+ Reach target performance metrics, individual and staff.
+ Attract and source.
+ Train, develop and retain staff.
**Business Analysis**
+ Achieve pricing goals.
+ Expert knowledge of practice group.
+ Quickly recognize and act upon business trends on daily/weekly basis.
**Communication/Collaboration**
+ Effective communication (feedback, difficult messages and expectations)
+ Promote a culture of collaboration.
+ Motivate, inspire and lead by example.
+ Provide recognition and celebrate successes.
+ Manage change efforts.
+ Facilitate resolution with internal staff, clients and candidates.
+ Conduct effective meetings.
**Customer Focus**
+ Lead customer retention and expansion strategy.
+ Build customer loyalty by providing superior service.
+ Execute and differentiate Core 4 principles.
**Leadership Approach**
+ Leads with character, builds trust, respect and credibility through actions and behaviors.
+ Promote and support an inclusive work environment where diversity, equity and inclusion are championed.
+ Aware of and accepts responsibility for own actions and behaviors.
+ Create a positive, collaborative team culture.
+ Strives to understand and support others.
+ Follow through on commitments.
+ Treats others fairly and consistently.
**Business and HR Responsibilities:**
+ Business generation, revenue and pricing goals: Based on location.
+ # of practice groups: 1 practice group.
+ Total Headcount: up to 4 including practice director.
**Qualifications:**
+ 1+ years talent solutions and/or management or equivalent experience required.
+ Proven performance in Talent Manager role.
+ Demonstrated success in business generation, leading and driving business development.
+ Excellent communication, presentation and problem-solving skills.
+ Proficient in MS Office, databases and other technology systems.
**Required Education:**
+ Bachelor's Degree or equivalent, preferred
The typical salary range for this position is $70,000 to $78,000. The salary is negotiable depending upon experience and location. The position is eligible for a bonus based upon achievement of performance objectives.
**Top Reasons to Work for Robert Half:**
+ **EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER -** For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.
+ **PERFORMANCE = REWARD -** We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com .
+ **UPWARD MOBILITY -** With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
+ **TOOLS FOR SUCCESS -** We provide world-class training, client relationship management tools and advanced technology to help you succeed.
+ **RESPECTED WORLDWIDE -** Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world.
+ **OUTSTANDING CORPORATE RESPONSIBILITY -** We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility .
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to or call for assistance.
In your email please include the following:
+ The specific accommodation requested to complete the employment application.
+ The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
**JOB LOCATION**
RI PROVIDENCE
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