1216 Administrative Support jobs in Lexington

• Program Support: Provide administrative and logistical support for engagement programs, including mentorship, recognition, performance, and alumni initiatives.
• Tracking & Reporting: Maintain accurate records of program participation and outcomes; prepare and distribute regular progress reports.
• Data Analysis: Compile, review, and analyze data to evaluate program effectiveness and identify opportunities for improvement.
• Presentations & Communication: Develop professional presentations, reports, and communications using PowerPoint, Excel, and other tools.
• Event Coordination: Assist with planning and execution of virtual and in-person events, including recognition ceremonies, alumni gatherings, and workshops.
• Scheduling & Logistics: Coordinate meetings, manage calendars, prepare agendas, and document key decisions.
• Collaboration: Partner with other divisions and stakeholders to ensure alignment and support for engagement initiatives
• Process Improvement: Recommend and implement ways to streamline administrative and reporting functions.

• 2+ years of administrative, program coordination, or project support experience.
• Strong proficiency with Microsoft Excel (data tracking, formulas, charts) and PowerPoint (slide design, formatting, data visualization).
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Demonstrated ability to work independently and as part of a team.
• Experience with data analysis and reporting.

Case Administrator (Legal Services/Administrative Support)

Location: Boston, MA, United States

Date Posted:Sep 29, 2025

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- (email protected) .

Description

Case Administrator (Legal Services/Administrative Support) -

Overview

You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.

This position's starting annual salary range is based upon location, with quarterly incentive opportunities.

• San Antonio, TX | Charlotte, NC | Miami, FL - $48,000 - $1,000

• Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA - 51,000 - 54,000

• Johnston, RI | Houston, TX | Minneapolis, MN - 51,000 - 55,000

• New York, NY | San Francisco, CA - 60,000 - 63,000

• Chicago, IL | Voorhees, NJ | San Diego, CA - 54,000 - 57,500

• Boston, MA | Los Angeles, CA | Piscataway, NJ - 56,000 - 59,000

The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

RESPONSIBILITIES:

• Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.

• Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.

• Maintains and updates case files, records, and documents in the online case management system (PRISM).

• Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.

• Assists in coordinating, initiating, and administering conference calls and video conferences.

• Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.

• Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.

• Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.

• Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.

• Provides feedback to management regarding interaction with arbitrators and mediators.

• Demonstrates regular, reliable, and predictable job attendance.

• Attends on-site and in-person meetings and training sessions.

EDUCATION AND EXPERIENCE

Associate's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.

• Demonstrates strong written communication skills for reports and correspondence.

• Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.

• Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.

• Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.

• Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.

• Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”) Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident. We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community. Purpose: The Massachusetts State Retirement Board(MSRB)administersadefinedbenefitpension planforeligible Commonwealthemployees, retirees, and eligible employees from other authorized entities. The Retirement Benefit Administrative Support Analyst provides initial intake and processing of various retirement benefit transactions in support of MSRB units, including the Survivor Benefit Unit and Refund Unit, and assists with department projects as needed. Essential Functions and Responsibilities: * Accurately execute data entry of survivor benefit requests, refund requests and other related transactions, obtain additional documents/information as necessary, and conduct required follow-up to ensure timely completion * Perform research related to creditable service, salary, beneficiaries, and retirement contributions to support accurate processing and calculations * Provide customer service and respond to inquiries from members and beneficiaries by telephone and in-person * Follow up on recovering outstanding fund balances * Manage workflow through OnBase electronic content management system * Ensure data is accurate and complete, coordinating with internal departments and contacting various agencies, organizations and constituent groups as necessary * Maintain working knowledge of each department within the MSRB * Develop ability to understand and explain to members the procedures of each department related to applicable transactions * Provide support and assistance to the various departments within the MSRB * Maintain accurate records in the Board's custom software program (MARIS) Supervisory Responsibilities: * N/A Knowledge and Skills: * Working knowledge of M.G.L. c. 32. * Retirement Board Computer System Physical Requirements: * Ability to lift up to 10lbs * Ability to sit for extended periods of time Hybrid Work Environment: All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3-8 weeks of employment. The hybrid work environment will consist of a minimum of two (2) days in the office each week, with one of these days being either a Monday or a Friday. Hybrid work arrangement is based on business needs of the department. There will be an additional (1) day in the office per month for a mandatory in person department meeting. An Equal Opportunity Employer: The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Employment Eligibility Regarding Family Members: Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee’s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee’s household. Job: *Administrative Services Organization: *Off of State Treas & Rec Genrl Title: Benefit Administrative Support Analyst - Survivor Benefits Location: Massachusetts-Boston-1 Winter Street Requisition ID: OU

• Manage and maintain complex and dynamic calendars for multiple C-suite executives, including scheduling internal and external meetings, appointments, and calls across different time zones.
• Coordinate all aspects of executive travel arrangements, including flights, accommodations, transportation, and detailed itineraries.
• Prepare and assemble board meeting materials, including agendas, presentations, and supporting documents, ensuring timely distribution.
• Attend board meetings and executive strategy sessions as needed, taking accurate minutes and tracking action items.
• Serve as the primary point of contact for internal and external stakeholders, screening calls and correspondence, and responding professionally.
• Draft, proofread, and edit a wide range of documents, including memos, emails, reports, and presentations.
• Manage expense reporting for executives, ensuring compliance with company policy.
• Organize and maintain confidential files and records with utmost discretion.
• Handle sensitive information with the highest level of confidentiality and professionalism.
• Anticipate the needs of executives and proactively address potential issues.
• Coordinate special projects and events as assigned.
• Liaise with other administrative staff to ensure seamless office operations.

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 7 years of progressive administrative experience supporting C-suite executives in a corporate environment.
• Demonstrated experience providing comprehensive board support, including minute-taking and material preparation.
• Exceptional organizational and time-management skills, with the ability to prioritize and multitask effectively.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and calendar management tools.
• Excellent written and verbal communication skills.
• High level of discretion, diplomacy, and professionalism.
• Ability to work independently and exercise sound judgment with minimal supervision.
• Proactive and resourceful, with a strong attention to detail.
• Experience in a fast-paced, dynamic corporate setting.
• Familiarity with legal or financial services industries is a plus.

Call Guy Company is an innovative call center service dedicated to providing exceptional customer service for U.S.-based small businesses. We offer a dynamic work environment with opportunities for growth and professional development.

We are seeking enthusiastic and dedicated Call Center Representatives to join our team. As a representative, you will handle inbound, manage appointments, and provide outstanding customer support.

Key Responsibilities:

• Answer incoming calls and assist customers with inquiries.
• Schedule appointments and manage bookings using the Booksy app.
• Provide accurate information about services and promotions.
• Handle customer complaints and resolve issues efficiently.
• Maintain detailed and accurate records of customer interactions.

Fluency in English (mandatory); knowledge of Arabic is a plus.

Previous experience in a call center or customer service role preferred.

Excellent communication and interpersonal skills.

Proficient in using computer systems and software applications.

Ability to work independently and as part of a team.

Strong problem-solving skills and attention to detail.

What We Offer:

Competitive salary and performance-based incentives.

Flexible working hours with the option for remote work.

Comprehensive training and ongoing support.

Career advancement opportunities.

Salary DOE: $ per hour

Required Skill:

Must have 3+ years Customer Service experience, preferably within a food manufacturing environment. Fast paced hospitality and / or Retail experience may be considered.

Must posses excellent skills in communication, listening, problem solving, and project management

Proven ability to prepare agreements, price quotes, and other documents as required.

Proven ability to communicate

Ability to record and maintain accurate details of all customers interactions, inquiries, comments, complaints, action taken

Ability to coordinate shipments and process orders with appropriate documentation

Ability to communicate and work as a team player with all levels of employees throughout the company.

Ability to advocate for the best possible outcome for our customers.

Job Type: Full-time

Salary: $9.00 to 22.00 /hour

Experience:

Customer Service: 3 years

Work environment:

Office