42 Administrative Support jobs in Nixa

As a CSA at Mr. Electric. As a Customer Service Representative, you are a key member of our team. You'll be the first point of contact that customers have with us, and shape the customer's perception of Mr. Electric from the beginning. Here are the p Customer Service, Agent, Customer Experience, Service, Retail

As a CSA at Mr. Electric. As a Customer Service Representative, you are a key member of our team. You'll be the first point of contact that customers have with us, and shape the customer's perception of Mr. Electric from the beginning. Here are the p Customer Service, Agent, Customer Experience, Service, Retail

Connect to a career at City Utilities! CU has been connecting our community to the services they need for every day life since 1945. From electricity to power our lives, clean water to be healthy, natural gas to stay warm, internet to keep businesses connected, to transit services to get them where they need to go.

This position requires an employee to work between 20-25 hours per week during the school semesters, and 40 hours per week during summer, not to exceed 1,500 hours in a calendar year. Each semester, undergraduate students must be enrolled in at least 12 credit hours and graduate students must be enrolled in at least 6 credit hours.

INTERN GUIDELINES:
Students who have completed at least one year of college and are enrolled as a full-time student may apply. Must be enrolled full-time in a degree seeking program. A student's intern position will end within three months after graduation.

Pay Rate:

$14.00 - $17.00/hour
*Depends upon classification

Work Schedule:
Monday - Friday 8:00am-5:00pm

Job Description:

PURPOSE OF POSITION:

Under the direction of Manager-Customer Services provides various functions associated with all areas of the Customer Services department including customer inquiries, programs, billing, credit, training and quality assurance.

ESSENTIAL JOB FUNCTIONS:

1. Assists with customer inquiries related to utility policies and procedures, high bill complaints, energy assistance, billing problems, payment options, landlord agreements, and other programs.

2. Gathers information and answers various forms of communication, assists with the preparation of breakdowns for customer inquiries and disputes.

3. Researches unpaid bills, restores or transfers meter deposit and/or credits to active or final accounts, performs clerical tasks associated with various seasonal energy assistance programs, and other projects assigned.

4. Assists with the review and analysis of customer meter read data to ensure accurate, timely customer billing.

5. Assists with the daily tasks associated with customer programs.

6. Assists with the training and quality assurance programs.

7. Provides quality service to customers that are responsive to their needs. Strives to meet or exceed key performance indicator goals that improve a customer's experience and enhances the mission of the utility.

8. Provides administrative support to the department as needed.

9. Performs other related duties as required or assigned by management.

QUALIFICATIONS:

Education and Experience:

Minimum of one year of college working toward a bachelor's degree in Accounting, Business, Finance, Communication, or related field is required. Six months of business or customer service-related experience is preferred.

Knowledge, Skills, and Abilities:

•Excellent interpersonal verbal and written communication skills, including proficiency in grammar, punctuation, and spelling.
•Working knowledge of all office procedures, practices, and equipment.
•Ability to:
o Tailor information to different audiences.
o Demonstrate a customer-focused orientation and positive image of the Utility to the public.
o Maintain confidentiality to ensure necessary security of utility and customer data.
o Pay attention to detail and review work for accuracy.
o Effectively handle numerous assignments simultaneously.
o Work independently and multi-task in a fast-paced environment.
o Successfully navigate various electronic programs including but not limited to Microsoft Office Suites, other applicable information technology applications, and self-service platforms.
•Maintain adherence to all company policies.

Physical Requirements:

Typically, sedentary work. Ability to express or exchange ideas by means of the spoken word and receive detailed information through oral communication. Substantial movements of the wrists, hands, and/or fingers, and close visual acuity to operate a computer is required.

Working Conditions:

Normal office environment.

Miscellaneous Requirements:

•New hires are informed of the requirements of the Internship upon hire, and incumbents must continue to meet the requirements each semester to continue employment. Interns who do not meet the requirements may be ineligible for the internship and their employment may be terminated.
•Employee must remain alert and aware of their surroundings at all times and maintain the ability to respond to changing circumstances in a timely manner.
•Must be able to work successfully with diverse groups of people.

TESTING

Testing may be required.

EEO

City Utilities offers equal employment opportunities to individuals without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, disability, age, veteran status, genetic information or marital status. Learn more about CU and EEO.

POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members

• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Able to operate with minimal supervision
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

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