529 Administrative Support jobs in Woodbridge

Case Administrator (Legal Services/Administrative Support)

Location: Piscataway, NJ, United States

Date Posted:Sep 18, 2025

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- (email protected) .

Description

Case Administrator )

Overview

You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.

This position's starting annual salary range is based upon location, with quarterly incentive opportunities.

• Johnston, RI - $50,000 - $5,000

• Boston, MA - 54,000 - 59,000

• Somerset, NJ - 54,000 - 59,000

• New York, NY - 58,000 - 63,000

Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

Responsibilities

• Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, arbitrators, and mediators by telephone, email, and letter; performs scheduling and other administrative tasks.

• Understands and applies rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.

• Maintains and updates case files, records, and documents in the online case management system (PRISM).

• Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.

• Assists in coordinating, initiating, and administering conference calls and video conferences.

• Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.

• Prepares and sends electronic and written communications to parties, party attorneys, arbitrators, and mediators.

• Proactively identifies case management issues, informs management, and takes appropriate action to resolve them

• Responds to inquiries from clients, client representatives, and panelists promptly and courteously; assist managers with informing and educating clients and client representatives on ADR processes. Provides feedback to management regarding interaction with arbitrators and mediators.

• Demonstrates regular, reliable, and predictable job attendance.

• Attends on-site and in-person meetings and training sessions.

Qualifications

Education & Experience: Associates degree in business or related discipline; 2-4 years of relevant work experience (e.g., customer service, case administration, legal environment) or an equivalent combination of education and work experience.

Knowledge, Skills & Abilities:

• Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.

• Demonstrates strong written communication skills for reports and correspondence.

• Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.

• Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.

• Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.

• Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.

• Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

We need a Customer Service Representative (CSR) that serves as the first point of contact for customers, addressing questions and concerns related to a company's products or services through phone, email, or chat. Primary responsibilities include resolving issues, offering product information, processing orders, and ensuring a high level of customer satisfaction through effective communication and problem-solving. Key traits for success in this role include empathy, patience, active listening, and proficiency in customer service tools and software.

Duties / Responsibilities:

• Communicate with customers via phone or in person to provide information about products and services, process orders, close accounts, or gather details regarding complaints.
• Maintain accurate records of customer interactions, including inquiries, complaints, comments, and the actions taken to resolve issues.
• Verify that necessary changes or corrections have been made to effectively resolve customer concerns.
• Calculate service charges, collect payments or deposits, and coordinate billing arrangements as needed.
• Escalate unresolved customer issues to the appropriate department for further review and resolution.
• Analyze insurance policy terms to determine whether specific losses are covered under the policy.
• Follow up with customers to respond to inquiries, share updates on claim investigations, or communicate planned adjustments.
• Address customer complaints related to service or billing by facilitating activities such as merchandise exchanges, refunds, or billing corrections.
• Review and compare disputed items with original orders and invoice records; prepare accurate documentation for returned goods.
• Gather and evaluate all relevant information to assess the validity of customer complaints and identify potential contributing factors, such as weather-related impacts on utility bills.

Skills / Requirements / Qualifications

• Active Listening: Fully focusing on what others are saying, taking the time to understand their points, asking relevant questions, and avoiding inappropriate interruptions.
• Verbal Communication: Clearly and effectively conveying information when speaking with others.
• Customer Service Orientation: Proactively seeking opportunities to assist and support customers.
• Persuasion: Influencing others to consider different viewpoints or change their behavior when appropriate.
• Reading Comprehension: Interpreting and understanding written content in work-related documents.
• Critical Thinking: Applying logical reasoning to evaluate options, identify strengths and weaknesses, and develop effective solutions.
• Written Communication: Writing clearly and appropriately based on the needs of the audience.
• Coordination: Aligning personal actions with those of others to work efficiently and collaboratively.
• Social Awareness: Recognizing and understanding the emotions and reactions of others.
• Negotiation: Facilitating discussions to resolve differences and reach mutually beneficial agreements.

Job Zones
Title: Job Zone Two – Some Preparation Needed

Education: These roles typically require a high school diploma.

Related Experience: Some prior work-related experience, knowledge, or skills are usually beneficial. For instance, a teller would gain an advantage from previous experience in customer-facing roles.

Job Training: Positions in this zone generally require a few months to one year of on-the-job training, often working alongside experienced colleagues. Some roles may also be linked to formal apprenticeship programs.

Job Zone Examples: These jobs often focus on applying practical knowledge and interpersonal skills to assist others. Common examples include customer service representatives, retail sales associates, forest firefighters, physical therapist aides, sheet metal workers, and bank tellers.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

• Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
• Scanning through information to identify pertinent information.
• Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
• Creating accurate spreadsheets.
• Entering and updating information into relevant databases.
• Ensuring data is backed up.
  
  Requirements:
• High school diploma.
• 1+ years experience in a relevant field.
• Good command of English.
• Excellent knowledge of MS Office Word and Excel.
• Strong interpersonal and communication skills.
• Ability to concentrate for lengthy periods and perform accurately with adequate speed.
• Proficient touch typing skills.

Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you’ll be operating the registers or other machinery, stocking our shelves, keeping our stores looking their best, and serving our customers. Start a job that offers up something new each day.

Position Type: Part-Time
Average Hours: Fewer than 30 hours per week
Starting Wage: $19.50 per hour
Wage Increases: Year 2 - $0.00 | Year 3 - 20.50| Year 4 - 20.50 | Year 5 - 21.50

Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.

• Collaborates with team members and communicates relevant information to direct leader
• Upholds the security and confidentiality of documents and data within area of responsibility
• Other duties as assigned

Cashier Responsibilities:

• Processes customer purchases, performs general cleaning duties, stocks shelves and merchandise displays neatly
• Provides exceptional customer service, assisting customers with their shopping experience
• Provides feedback to management on all products, inventory losses, scanning errors, and general issues
• Participates in taking store inventory counts according to guidelines and monitoring inventory for accuracy
• Adheres to cash policies and procedures to minimize losses

Stocker Responsibilities:

• Stocks shelves and rotates product properly to guarantee fresh product is available for the customer
• Follows merchandising planograms to create excellently merchandised displays
• Organizes new inventory, removes and breaks down empty boxes
• Operates machinery and follows all safety procedures

Physical Demands:

• Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store
• Stocker: Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights

Qualifications:

• You must be 18 years of age or older
• Ability to provide prompt and courteous customer service
• Ability to perform general cleaning duties to company standards
• Ability to interpret and apply company policies and procedures
• Excellent verbal communication skills
• Ability to work both independently and within a team environment
• Effective time management
• Knowledge of products and services of the company

• Cashier: Ability to operate a cash register efficiently and accurately
• Cashier: Comply with state and local requirements for handling and selling alcoholic beverages
• Stocker: Ability to operate equipment safely and properly, including electric/manual hand jack, floor scrubber, and cardboard baler
• Stocker: ALDI Stockers must have morning availability to accommodate store operational responsibilities and be available to work morning shifts with start times as early as 5:00 a.m.

Education and Experience:
• High School Diploma or equivalent preferred
• Prior work experience in a retail environment preferred
• A combination of education and experience providing equivalent knowledge

ALDI offers competitive wages and benefits, including:

• 401(k) Plan
• Company 401(k) Matching Contributions
• Employee Assistance Program (EAP)
• PerkSpot National Discount Program

In addition, eligible employees are offered:

• Medical, Prescription, Dental & Vision Insurance
• Generous Vacation Time & 7 Paid Holidays
• Up to 6 Weeks Paid Parental Leave at 100% of pay
• Up to 2 Weeks Paid Caregiver Leave at 100% of pay
• Short and Long-Term Disability Insurance
• Life, Dependent Life and AD&D Insurance
• Voluntary Term Life Insurance

ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.