63 Advocate Lutheran General Hospital jobs in Park Ridge

Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven treatments to provide relief and restoration of their normal life.

As a PSC you will interact and build relationships with patients, insurance providers, and medical professionals to create streamlined scheduling and financial workflows. Daily tasks could include processing insurance verifications, managing prior authorizations, and following up on physician referrals. A patient-centered mindset and the ability to work autonomously will elevate your success in the role.

Your Responsibilities as a Patient Services Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for insurance verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

What You Will Get

In addition to the standard benefit offering, you can expect to receive

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Potential for career progression with a nation-wide company
• Fitness incentive, insurance benefits, employee assistance program, paid time off and extended illness bank

Qualifications

• PT Solutions requires at minimum, a high school or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• 1-2 years of customer service experience (experience with healthcare preferred)

Pay Range

• 18.49 - 21.00 per hour

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. This does not include bonuses.

At PT Solutions, we're more than colleagues; we're a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let's go further together and transform care. Join the #PTSLife today!

To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

Be a part of a team dedicated to helping people build families!Fertility Centers of Illinois is one of the nation's leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.FCI is now part of US Fertility! US Fertility is the largest physician-led partnership of top-tier fertility practices in the United States. The work we do building families offers stimulation, challenge, and personal reward.At Fertility Centers of Illinois, we believe that every person, every couple, deserves compassionate care during the fertility treatment process. Every member of our team is dedicated to providing our patients every possible opportunity for successful family-building.Our goal is simple: to provide the highest quality of care that results in a healthy pregnancy for our patients.Together, we make families happen!Eleven (11) nationally and internationally recognized, fellowship-trained physiciansOver 42,000 babies born!More In Vitro Fertilization (IVF) procedures than any other practice in the Midwest-more than 25,000 since 1997State-of-art facilities offering a less costly alternative than hospitals.The only infertility practice in the Midwest providing professional counseling from in-house, licensed, clinical psychologists and behavioral health specialists One of the nation's first fertility practices to integrate holistic/mind-body approaches to complement medical treatment.Every day of every year, Fertility Centers of Illinois brings three (3) babies into the world!What if each day you could.Make a difference in the lives of others.Fulfill the dreams of parenthood for a couple or individual.Work in a team environment that has a common goal.See challenges as opportunities to excel and grow as an individual while contributing to an important mission.You can do this here at Fertility Centers of Illinois!We are looking for a Patient Services Coordinator to provide coverage at our River North office. The schedule for this full-time position is Monday-Friday, with mandatory occasional weekend rotations. Individual must be flexible. The pay range for this position is $19-$1/hr.Overview: The Patient Services Coordinator functions as a team member who, under the direction of the Office Manager, provides support to patients, physicians and multidisciplinary teams to facilitate patient care within the clinic. The patient services coordinator is responsible for maintaining patient satisfaction by providing non-medical patient services, problem solving, training and supporting front desk reception and checkout personnel.SCOPE: This non-exempt position reports to the Office Manager.I. ESSENTIAL FUNCTIONS:(In compliance with the American with Disabilities Act, ADA, this description identifies the essential components of the job required to be performed with or without reasonable accommodations. Requests for reasonable accommodations to facilitate the performance of these essential functions will be given careful consideration.)JOB RESPONSIBILITIES INCLUDED BUT NOT LIMITED TO:Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directedServes as a liaison between clinical staff, physicians and management while acting a communication center by answering telephones and directing all phone messages to the appropriate individuals in a timely manner;Responsible for scheduling patient appointments and completing patient registration as neededEnsures daily schedules of appointments and encounter forms are printed and reviews insurance status, patient balances due, missing information, etc.Focuses on the patient's well-being and abides by HIPAA complianceResponsible for re-verifying patient demographics and insurance information if patient has not been seen in 6 months or moreDemonstrates a thorough knowledge and understanding of collecting co-payments and/or other payments due in accordance with prevailing company policyResponsible for completing insurance verification sticker for new patients a minimum of three days prior to patient's appointment and informing the patient if there is minimal or no infertility coverageEnsures to request copy of insurance card and benefit booklet for new patient appointment; send patient registration forms to patient in advance of appointment. Call patient to reschedule appointment if no insurance information has been received and verified.Accurately enter complete patient demographic information into computer system with great attention to detailMaintains and pulls charts of the day's patients and arranges in sequence; prepares charts according to standard office procedure, including insurance status, referrals, lab results, operative reports, procedure reports, outside medical recordsResponsible for calling all new patients in advance to confirm appointments and calling all patient "no shows"Maintain patient accounts by obtaining, recording, and updating personal, financial and insurance information; copying of patient records for insurance company requests, forwarding to other physicians or other reasons as deemed appropriateBatch day's encounters and payments; prepare daily bank deposit for payments according to instructions of Patient Accounts DepartmentMaintains a clean, orderly work environment that is conducive to the provision and coordination of patient centered care; report any maintenance problems to office managerOversees flow of waiting areas, monitoring patient wait time and communicates delays to patients.Maintain adequate inventory of office supplies and forms, report supply needs to Office ManagerMaintain patient information in prescribed format for marketing purposesII. CONFIDENTIAL AND SENSITIVE INFORMATION:Maintain patient confidence and protects operations by keeping all patient information confidential.III. SCOPE OF FINANCIAL RESPONSIBILITY:Assist in maintaining patient accounts by obtaining, recording, and updating personal and financial information as required by this positionAccountable for cash drawer, batching encounters, credit card receipts, cash and check payments, balancing payments and deposits, collecting co-payments and other appropriate patient chargesFCI requires all applicants to be fully vaccinated for COVID-19 before commencing employment. New hires will be required to furnish proof of full vaccination prior to their start date. There may be alternative for an approved exemption based on bona fide medical or religious grounds. High School Diploma required, Associate degree preferredMinimum 2 years' experience in a hospital or medical setting preferred.Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customersExceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving issuesAbility to balance multiple priorities and effectively handle challenging situationsExcellent verbal/written communication skillsAbility to travel between clinic locations on an as needed basisAbility to access, input, and retrieve information from a computer, knowledge of select medical software programs including NextGen preferredAbility to work well in a very fast-paced environment while maintaining professionalism, composure and an individualized, compassionate approach to patient care.Knowledge of basic office procedures and office machines (i.e. computer, fax, copier, etc.)Ability to actively listen, resolve conflict, and work as part of a multidisciplinary team.Weekend coverage and travel to other clinic locations to cover are required as needed.The Fertility Centers of Illinois can offer you the following benefits: An amazing opportunity for you to make a transformative difference in people's lives!Medical (Blue Cross/Blue Shield), dental, life, 401K, STD, LTD, life insurance and vision coverage for full-time employees.A very generous PTO policy and seven (7) paid holidays.Pre-tax commuter benefits.Tuition reimbursement ( 4,500.00) for full time employees after one yearFlexible Spending Account.All offers of employment with Fertility Centers of Illinois are contingent upon the background check, drug screen and reference check process. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Demonstrates competency in the performance of job-related skills appropriate to his/her customer populations and departmental services.
• Directly responsible for the overall administration, coordination, and evaluation of the patient registration, check-in, check-out and insurance verification process.
• Informs patients of costs for care being provided and guides them to appropriate resources for further information.
• Answers telephones, relays messages and greets visitors/patients.
• Has knowledge of commonly used concepts, practices and procedures.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Demonstrates competency in the performance of job-related skills appropriate to his/her customer populations and departmental services while providing excellent customer service.
• Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.
• Adheres to policies, procedures, guidelines relative to departmental operations.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

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Case Integrative Health

Case Integrative Health is a fast-growing center for Integrative and Functional Medicine that has assembled one of the largest teams of cross-disciplinary integrative physicians in the U.S. Our goal is to mix conventional and evidence-based integrative therapies for patients to create a comprehensive approach to health and wellness.

Patient Services Coordinator

We are looking for a full-time Patient Services Coordinator to help our practice from our West Town location with flexibility to cover additional locations on a spot basis. If you are passionate about helping people truly heal and interested in working in an open, collaborative environment where you can make your mark, please apply!

Job Description

Case Integrative Health

Case Integrative Health is a fast-growing center for Integrative and Functional Medicine that has assembled one of the largest teams of cross-disciplinary integrative physicians in the U.S. Our goal is to mix conventional and evidence-based integrative therapies for patients to create a comprehensive approach to health and wellness.

Patient Services Coordinator

We are looking for a full-time Patient Services Coordinator to help our practice from our West Town location with flexibility to cover additional locations on a spot basis. If you are passionate about helping people truly heal and interested in working in an open, collaborative environment where you can make your mark, please apply!

SUMMARY:

Patient Services Coordinator (PSC) is the first and primary point of contact for patients in person and over the phone.

Our PSC performs daily administrative and general office duties including scheduling appointments, answering telephones, and maintaining records and accounts. PSC is responsible for the check-in and check-out process, including helping patients understand their bills, any lab work and overseeing a small retail environment of supplements and other medical items that support treatment protocols. Sometimes, other duties may include interfacing with insurance companies, facilitating patient tests and procedure authorization, managing medical records, maintaining inventory of supplies and general office maintenance.

SCHEDULE:

Clinic Hours: Monday Thursday 8:00 am to 6:30 pm. Friday: 8:00 3:00 PM. Closed weekends.

Locations:

• Hinsdale: 908 N Elm St, Hinsdale, Il 60521 (Primary)
• West Town: 1732 W. Hubbard, Chicago IL 60622 (Travel for coverage or demand)
  
  

• Welcomes and greets patients, assisting and directing appropriately while maintaining patient confidentiality.
• Answer and screen telephone calls in a courteous manner and record messages for physicians and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Obtain accurate information from patients, ensure all registration forms are complete and assigned to patients
• Copy patient information and forward it to the requesting party after receiving appropriate consent to release medical records.
• Triaging medical questions as appropriate
• Patient Vitals
• Prior Authorization for prescriptions or treatments
• Faxes medical records or referrals
• Audits patient's charts/schedules
• Recording and collecting patient charges/or balances, assisting with online and in-clinic apothecary purchases, and maintaining up-to-date records.
• Fulfills organizational responsibilities as assigned, including respecting/promoting patient rights, sharing problems relating to patients and/or staff with immediate supervisor.
• Identifying and developing practices to improve the patient experience across all channels
• Identifying and advancing the practices knowledge base within a scope of interest
• Maintaining safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations
• Creating a clean, friendly, and compassionate environment for patients
  
  

• Outstanding communication skills, both verbal and written, and bedside manners.
• Service orientated: capable of providing a calming, confident voice to patients and visitors with a friendly and approachable demeanor; able to resolve patient issues in a timely and appropriate manner; willingness to take ownership of patient problems and drive them to satisfactory conclusions.
• Strong time management and organizational skills.
• Multitasker and able to wear multiple hats.
• Commensurate team player who is willing to work every day to make everyone better.
• Must be self-starter and comfortable with ambiguity.
• Compassionate, curious, and self-driven.
• Fluency in Microsoft Word, Excel, and Outlook, EMR and medical billing a plus, but not required.
• Service industry experience a plus.
  
  

• Visual/hearing ability sufficient to comprehend written/verbal communication.
• Ability to perform tasks involving physical activity which may include lifting, bending, and standing.
• Ability to deal effectively with stress.
  
  

• Monthly stipend for health care costs (including health insurance)
• Vision and Dental Insurance
• 401(k) with company match
• Profit Sharing
• Accrued PTO
• Paid Holidays
• Bonus Eligibility
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Health Care Provider
• Industries Medical Practices

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Greater Chicago Area $18.00-$5.00 1 week ago

Chicago Ridge, IL 18.00- 21.00 1 month ago

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• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Greets and accurately registers patients in the electronic medical record (EMR) verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed.
• Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.

• Two (2) years previous medical office experience preferred.
• Previous computer experience, particularly with an EHR and/or Microsoft Office products.
• Bilingual in English/Spanish or English/Polish preferred.
• Strong communication, customer service, and interpersonal skills.

• 27 days of PTO each year, accrued each pay period
• 3 personal days
• 1 floating holiday
• 8 paid holidays
• Medical/Dental/Vision coverage available the 1st of the month following 30 days
• Company-paid life, short-term disability, and long-term disability coverage
• Discretionary 403(b) match and profit sharing after meeting service requirements
• Flexible spending accounts
• Accident & critical illness coverage
• Pet insurance

Primary Location: PT Solutions - Elgin - Randall Road

400 S Randall Rd Suite C Elgin, Illinois 60123 United States

Additional Locations: Elgin, Hoffman Estates, Schaumburg, Des Plaines, Aurora, and South Plainfield

Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven treatments to provide relief and restoration of their normal life.

As a PSC you will interact and build relationships with patients, insurance providers, and medical professionals to create streamlined scheduling and financial workflows. Daily tasks could include processing insurance verifications, managing prior authorizations, and following up on physician referrals. A patient-centered mindset and the ability to work autonomously will elevate your success in the role.

Your Responsibilities as a Patient Services Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for insurance verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

What You Will Get

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Potential for career progression with a nation-wide company
• Fitness incentive, insurance benefits, employee assistance program, paid time off and extended illness bank

Qualifications

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required
• 1-2 years of customer service experience (experience with healthcare preferred)

Pay Range

• 18.49 - 21.00 per hour

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. This does not include bonuses.

Expanding Access to Quality Care

At PT Solutions, we're more than colleagues; we're a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let's go further together and transform care. Join the #PTSLife today!

To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.