83,367 Aftermarket Sales jobs in the United States

Job Description

Purpose:

To build and expand key customer relationships while seeking new customer relationships through the promotion of a suite of Hutson Aftermarket products. The purpose of this role is to broaden the Hutson customer base by providing premier customer experience.

Responsibilities:

• Build and maintain a network of customers in an assigned sales territory, focusing on existing and potential business opportunities.
• Solicit parts and service opportunities, such as extended warranties, maintenance plans, machine inspections, overhauls, job quotes, and special parts promotions.
• Profile customer machines, vehicles, and demographic information to tailor sales approaches and services.
• Perform follow-up calls and post-sale customer visits, addressing concerns, resolving issues, and ensuring customer satisfaction with equipment and services.
• Assist the Sales department with post-sale customer visits to ensure equipment operates to the customer’s satisfaction.
• Identify and pursue new business opportunities and successfully transition them into active sales.
• Maintain high customer satisfaction by managing day-to-day business needs, addressing disputes promptly, and ensuring seamless service from start to finish.
• Maintain contact with existing customers in relation to their needs and ensure ongoing satisfaction.
• Plan territory coverage and regularly visit key accounts, leveraging CRM for reporting and sales tracking.
• Provide limited technical support as needed.
• Develop and execute strategies to achieve sales and profit objectives, ensuring monthly, quarterly, and annual sales quotas are met or exceeded.
• Continuously achieve weekly conversion rates and dedicate time to prospecting for new accounts.
• Utilize creative sales techniques to meet targets, increase market share, and enhance customer relationships, positioning the company as the "Best Business Partner."
• Stay current with new product offerings, market trends, and sales promotions to adapt sales strategies effectively.
• Maintain a CRM database to track customer interactions and ensure timely follow-ups, monitoring progress against sales goals with daily/weekly reports.
• Maintain inventory of "parts-on-site" cabinets within the assigned area of responsibility (AOR).
• Identify opportunities for new business and effectively transition these into new sales activity.
• Ensure customer satisfaction from the start of sale to delivery of parts, accurately completing all required processes and paperwork.
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Attend and participate in sales meetings, regional meetings, and product training sessions (including JDU) to stay updated and enhance personal and professional growth.
• Foster a positive work environment, promoting accountability, teamwork, and customer service excellence within the department.
• Collaborate with internal teams and support management in the pursuit of corporate goals and long-term objectives.
• Represent the company in customer-facing interactions, working with both sales and service departments to offer innovative solutions that exceed customer needs.
• Ensure the company’s reputation aligns with its core values in the community and adhere to all safety regulations, company policies, and procedures outlined in the employee handbook.
• Ensure the company’s reputation and image in the community reflect its core values and maintain a positive customer experience from start to finish.
• Follow all safety rules and regulations while performing work assignments.

Experience, Education, and Skills:

• 2+ years of experience in the field of agricultural equipment with involvement in activities such as parts, sales, service, training or other related work
• Experience in the field of heavy equipment/construction equipment preferred
• High School Diploma or Equivalent Experience
• Excellent customer service skills
• Must be self-motivated with high moral character
• Ability to write and speak effectively to individuals and groups
• Ability to use standard desktop applications such as Microsoft Office, CRM and Internet
• Comfortable with cold calling and able to source new business
• Ability to build and maintain successful relationships with customers
• Ability to strategically drive sales in a competitive market
• Ability to gain in-depth knowledge of parts

Essential Eligibility Requirements:

• Valid Driver’s License preferred.

Essential Job Requirements:

1. General Physical Requirements:

• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects. Reaching, Standing, Walking, Lifting, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.

1. Visual Acuity:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.

Job Description

Purpose:

To build and expand key customer relationships while seeking new customer relationships through the promotion of a suite of Hutson Aftermarket products. The purpose of this role is to broaden the Hutson customer base by providing premier customer experience.

Responsibilities:

• Build and maintain a network of customers in an assigned sales territory, focusing on existing and potential business opportunities.
• Solicit parts and service opportunities, such as extended warranties, maintenance plans, machine inspections, overhauls, job quotes, and special parts promotions.
• Profile customer machines, vehicles, and demographic information to tailor sales approaches and services.
• Perform follow-up calls and post-sale customer visits, addressing concerns, resolving issues, and ensuring customer satisfaction with equipment and services.
• Assist the Sales department with post-sale customer visits to ensure equipment operates to the customer’s satisfaction.
• Identify and pursue new business opportunities and successfully transition them into active sales.
• Maintain high customer satisfaction by managing day-to-day business needs, addressing disputes promptly, and ensuring seamless service from start to finish.
• Maintain contact with existing customers in relation to their needs and ensure ongoing satisfaction.
• Plan territory coverage and regularly visit key accounts, leveraging CRM for reporting and sales tracking.
• Provide limited technical support as needed.
• Develop and execute strategies to achieve sales and profit objectives, ensuring monthly, quarterly, and annual sales quotas are met or exceeded.
• Continuously achieve weekly conversion rates and dedicate time to prospecting for new accounts.
• Utilize creative sales techniques to meet targets, increase market share, and enhance customer relationships, positioning the company as the "Best Business Partner."
• Stay current with new product offerings, market trends, and sales promotions to adapt sales strategies effectively.
• Maintain a CRM database to track customer interactions and ensure timely follow-ups, monitoring progress against sales goals with daily/weekly reports.
• Maintain inventory of "parts-on-site" cabinets within the assigned area of responsibility (AOR).
• Identify opportunities for new business and effectively transition these into new sales activity.
• Ensure customer satisfaction from the start of sale to delivery of parts, accurately completing all required processes and paperwork.
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Attend and participate in sales meetings, regional meetings, and product training sessions (including JDU) to stay updated and enhance personal and professional growth.
• Foster a positive work environment, promoting accountability, teamwork, and customer service excellence within the department.
• Collaborate with internal teams and support management in the pursuit of corporate goals and long-term objectives.
• Represent the company in customer-facing interactions, working with both sales and service departments to offer innovative solutions that exceed customer needs.
• Ensure the company’s reputation aligns with its core values in the community and adhere to all safety regulations, company policies, and procedures outlined in the employee handbook.
• Ensure the company’s reputation and image in the community reflect its core values and maintain a positive customer experience from start to finish.
• Follow all safety rules and regulations while performing work assignments.

Experience, Education, and Skills:

• 2+ years of experience in the field of agricultural equipment with involvement in activities such as parts, sales, service, training or other related work
• Experience in the field of heavy equipment/construction equipment preferred
• High School Diploma or Equivalent Experience
• Excellent customer service skills
• Must be self-motivated with high moral character
• Ability to write and speak effectively to individuals and groups
• Ability to use standard desktop applications such as Microsoft Office, CRM and Internet
• Comfortable with cold calling and able to source new business
• Ability to build and maintain successful relationships with customers
• Ability to strategically drive sales in a competitive market
• Ability to gain in-depth knowledge of parts

Essential Eligibility Requirements:

• Valid Driver’s License preferred.

Essential Job Requirements:

1. General Physical Requirements:

• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects. Reaching, Standing, Walking, Lifting, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.

1. Visual Acuity:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.

Job Description

Do you have aftermarket parts and service sales experience working within the industrial machinery industry? Would you want to work for a global leader in industrial packaging machinery growing their regional sales and farming relationships with current customers then this position could be for you. Your primary responsibility is to be driving increased part sales in North America and support Aftermarket Service products. This individual will be measured on their ability to drive increased sales while increasing market share and maximizing margins. This candidate should have a strong customer focus mindset to articulate value selling statements and develop account strategy in collaboration with the sales organization and customers.

RESPONSIBILITIES:

• Creatively determine account strategies based on analysis with sales team to support sales in field. Able to confidently present to sales and customers on a regular basis with value selling statements/arguments
• Accountable for proactively partnering with the sales organization to identify and analyze key opportunities. Assess and Hunt in the customer base needs to bring customers back to the company opportunities while obtaining buy-in from various stakeholders
• Using various technology and tools, conduct analysis to understand customer situation and opportunity.
• Represent the voice of the customer and liaison with Sales, Operations, Pricing and other cross-functional teams to determine the needs of customers and programs that can drive increased part sales
• Manage pricing/discounts based on guidelines set; provide input on feedback from customers in the field on key customer concerns
• Identify and implement programs locally with Sales organization to drive increased part sales in region achieving targets in collaboration with all functions
• Conduct regular rhythm review of sales inquiries to opportunities, measure opportunities to conversion ratio
• May participate in and/or lead continuous improvement activities
• Travel/visit customer and key accounts to develop spare parts strategies
• Negotiate and maintain Corporate Spare Parts Agreements including discount levels and rebate programs in conjunction with the Sales Team as needed

QUALIFICATIONS:

• Superior prioritization and organization skills
• Analytical/data oriented; experience making decisions based on data
• Excellent communication/interpersonal skills and the ability to professionally interact with customers
• Strong facilitation and time-management skills
• Ability to characterize value of products/some technical knowledge
• Demonstrated flexibility and resiliency in the ability to consistently maintain a high productivity level despite constant changing demands
• Strong presentation skills/Proficient in Microsoft office
• Demonstrated initiative and creativity
• General understanding of high speed packaging machinery and related mechanical, hydraulic and electronic technologies

Excellent base compensation, uncapped bonus, benefits, 401k matching, car