519 AI Consulting jobs in the United States

About the Role: We are seeking a Director or Principal-level Consultant to lead the selling and delivery of AI-powered projects in the Life Sciences R&D space, with a core focus on Clinical Development and Clinical Trials. You will drive sales and delivery of engagements that range from strategic AI and data transformation initiatives to hands-on development of ML models and next-generation agentic AI systems. This is a high-impact, client-facing role for someone who is equally comfortable crafting visionary strategies in the boardroom and leading technical solution delivery with data scientists and engineers. You will be instrumental in building a practice, growing a team, and shaping the future of AI in Pharma R&D. Key Responsibilities: Client Engagement & Business Development Lead the end-to-end sales cycle: opportunity identification, proposal development, client presentations, and deal closure. Serve as a trusted advisor to senior client stakeholders in Pharma and Life Sciences organizations. Identify and cultivate new opportunities in AI, data science, and digital transformation across Clinical R&D. Sell novel projects and solutions that have not been sold before; conceive, sell and deliver first-in-class solutions; including selling and delivering solutions that are being built and need partnership with clients for successful development and delivery Lead the creation of narratives around IQVIA’s Agentic AI solutions and systems; and the selling and delivery of agents and agentic systems to clients Project Leadership & Delivery Design and oversee delivery of AI/ML projects involving real-world data (RWD), clinical trial data, omics or other structured and unstructured data. Manage cross-functional project teams, ensuring quality, timeliness, and client satisfaction. Support development of discriminative, generative and agentic AI solutions in the life sciences domain Design, develop, deploy and evangelize new/innovative scalable high-performance solutions using state-of-the-art techniques and advanced analytical platforms Lead multi-disciplinary project teams with industry expertise, technology skills, and functional knowledge Lead development of AI strategy roadmaps, PoCs, ML pipelines, and deployment strategies mainly focused on customer projects. Work with 3rd party partners, especially tech partners across the tech stack for successful delivery of AI projects and solutions. Practice Building Shape the growth of a new AI Life Sciences practice: define offerings, hire and mentor team members, establish delivery frameworks. Drive thought leadership by contributing to white papers, conference talks, or client workshops. Foster an agile, entrepreneurial, and impact-driven team culture. Ideal Candidate Profile: Must-Haves 5–10+ years in Consulting with a strong focus on AI, Data Science, or Digital Transformation. Hands-on experience in both business development and delivery of complex projects. Strong familiarity with AI/ML techniques (supervised, unsupervised, generative AI, LLMs, agentic AI, etc.). Domain expertise in Life Sciences, preferably in Pharma R&D, Clinical Trials, or Clinical Operations. Proven experience managing senior client relationships and acting as a strategic advisor. Team leadership skills with experience managing consultants, data scientists, and technical teams. Drive to make things happen Ability to conceive, sell and deliver novel projects, services and solutions that have not been developed or sold before Nice-to-Haves Prior experience at a top-tier consulting firm (e.g., Deloitte, Accenture, EY, BCG, McKinsey, Bain). Understanding of regulatory and data governance issues in clinical data (HIPAA, 21 CFR Part 11, etc.). Exposure to Real-World Evidence (RWE), biomarker discovery, or trial optimization use cases. Experience with agentic AI or orchestration of LLM-based tools in the life sciences context. Familiarity with tools and platforms such as AWS, Azure ML, Databricks, Foundation model platforms such as ChatGPT or Claude, Code editors such as Cursor and other evolving parts of the tech stack needed for Agentic AI What We’re Looking For Polymath mindset: Ability (and desire) to master many skills – strategic thinking, technical depth, and relationship-building. Entrepreneurial drive: You’re ready to build something – a team, a capability, a practice. A “jugaad” spirit: Creative, scrappy problem-solving and execution under ambiguity. Ambition to make a real impact in how medicines are discovered, developed, and delivered to patients. What We Offer Opportunity to lead and shape a high-growth business unit at the forefront of AI in life sciences. Autonomy, flexibility, and support to innovate and build. A mission-driven team passionate about transforming healthcare through AI. Competitive compensation, incentive structure, and equity options. #RDSAI IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. The potential base pay range for this role, when annualized, is $130,200.00 - $361,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Join to apply for the SVP Customer Experience & AI Consulting role at Uniphore

Join to apply for the SVP Customer Experience & AI Consulting role at Uniphore

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description

Position Overview

Role Overview

As the Senior Vice President of Customer Experience & AI Consulting (SVP CX & AI Consulting), you will lead two critical areas:

Customer Experience (CX) Leadership You will shape and execute our customer experience vision, driving engagement, satisfaction, and loyalty across our global customer base. AI Consulting Leadership You will establish and lead our AI consulting practice, helping enterprises integrate AI into their applications and data platforms to maximize value from AI-driven solutions.

You will oversee a dedicated global team, ensuring that Uniphore is both a trusted CX leader and a top-tier AI consulting partner for enterprises.

Key Responsibilities

Customer Experience (CX)

• Develop and implement a comprehensive customer experience strategy aligned with company objectives.
• Lead the CX team in identifying and analyzing customer needs, pain points, and feedback to inform product and service enhancements.
• Collaborate with marketing, sales, product development, and operations teams to ensure a seamless and integrated customer journey.
• Establish metrics and KPIs to measure customer satisfaction and experience, leveraging data-driven insights to drive continuous improvements.
• Advocate for the voice of the customer at all organizational levels, fostering a customer-centric culture.
• Oversee the development of customer support processes and tools to ensure efficient and effective service delivery.
• Identify and implement innovative technologies and methodologies to enhance customer interactions and engagement.
• Drive CX transformation initiatives leveraging AI, automation, and analytics to personalize and optimize customer interactions.
• Lead, mentor, and inspire the CX team to achieve excellence and professional growth.
  
  

• Establish and lead the AI consulting practice, defining service offerings, methodologies, and best practices to help clients successfully integrate AI into their enterprise strategies.
• Collaborate with sales and marketing teams to position Uniphores AI consulting practice as a market leader, driving awareness and business growth.
• Develop strategic partnerships with enterprises, industry leaders, and technology partners, including management consulting firms and system integrators (SIs).
• Work closely with clients to understand their unique AI transformation needs and create customized AI and data-driven solutions.
• Stay ahead of AI trends, regulatory considerations, and emerging technologies to ensure Uniphores consulting practice remains cutting-edge and compliant.
• Design AI adoption roadmaps for enterprises, guiding them through AI strategy development, implementation, and governance.
• Provide thought leadership through white papers, industry events, and executive-level engagements on AI adoption and transformation.
  
  

• 15+ years of experience in customer experience leadership roles, preferably within AI-driven organizations.
• Strong understanding of customer journey mapping, customer feedback mechanisms, and experience design.
• Demonstrated success in developing and implementing CX strategies that drive business growth.
• Expertise in AI-driven CX solutions, including conversational AI, predictive analytics, and customer data strategies.
• Exceptional analytical and problem-solving skills, with the ability to translate insights into actionable strategies.
• Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Experience with CX technologies and tools (e.g., CRM systems, customer feedback platforms).
• Track record of scaling customer engagement programs that improve retention and loyalty.
• A passion for enhancing customer satisfaction and loyalty through innovative approaches.
  
  

• Proven experience in building and scaling a consulting practice preferably within the AI space, including defining service offerings, managing teams, and driving revenue growth.
• Extensive network and relationships within the management consulting and system integrator (SI) ecosystem, enabling strategic partnerships and business growth.
• Expertise in enterprise AI implementation, including data strategy and AI governance.
• Strong business acumen with the ability to translate AI concepts into business value for enterprise clients.
• Experience leading AI transformation initiatives for Fortune 500 companies or large enterprises.
• Ability to navigate complex enterprise AI data challenges, including change management, regulatory compliance, and ethical AI considerations.
• Thought leadership in AI consulting demonstrated through industry recognition, publications, or speaking engagements.
  
  

• Seniority level Executive

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet

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SVP Customer Experience & AI Consulting page is loadedSVP Customer Experience & AI Consulting Apply locations USA - CA - Palo Alto time type Full time posted on Posted 30+ Days Ago job requisition id JR100264

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

Position Overview

Role Overview

As the Senior Vice President of Customer Experience & AI Consulting (SVP CX & AI Consulting), you will lead two critical areas:

Customer Experience (CX) Leadership You will shape and execute our customer experience vision, driving engagement, satisfaction, and loyalty across our global customer base. AI Consulting Leadership You will establish and lead our AI consulting practice, helping enterprises integrate AI into their applications and data platforms to maximize value from AI-driven solutions.

You will oversee a dedicated global team, ensuring that Uniphore is both a trusted CX leader and a top-tier AI consulting partner for enterprises.

Key Responsibilities

Customer Experience (CX)

• Develop and implement a comprehensive customer experience strategy aligned with company objectives.
• Lead the CX team in identifying and analyzing customer needs, pain points, and feedback to inform product and service enhancements.
• Collaborate with marketing, sales, product development, and operations teams to ensure a seamless and integrated customer journey.
• Establish metrics and KPIs to measure customer satisfaction and experience, leveraging data-driven insights to drive continuous improvements.
• Advocate for the voice of the customer at all organizational levels, fostering a customer-centric culture.
• Oversee the development of customer support processes and tools to ensure efficient and effective service delivery.
• Identify and implement innovative technologies and methodologies to enhance customer interactions and engagement.
• Drive CX transformation initiatives leveraging AI, automation, and analytics to personalize and optimize customer interactions.
• Lead, mentor, and inspire the CX team to achieve excellence and professional growth.

AI Consulting

• Establish and lead the AI consulting practice, defining service offerings, methodologies, and best practices to help clients successfully integrate AI into their enterprise strategies.
• Collaborate with sales and marketing teams to position Uniphores AI consulting practice as a market leader, driving awareness and business growth.
• Develop strategic partnerships with enterprises, industry leaders, and technology partners, including management consulting firms and system integrators (SIs).
• Work closely with clients to understand their unique AI transformation needs and create customized AI and data-driven solutions.
• Stay ahead of AI trends, regulatory considerations, and emerging technologies to ensure Uniphores consulting practice remains cutting-edge and compliant.
• Design AI adoption roadmaps for enterprises, guiding them through AI strategy development, implementation, and governance.
• Provide thought leadership through white papers, industry events, and executive-level engagements on AI adoption and transformation.

Qualifications

Customer Experience (CX)

• 15+ years of experience in customer experience leadership roles, preferably within AI-driven organizations.
• Strong understanding of customer journey mapping, customer feedback mechanisms, and experience design.
• Demonstrated success in developing and implementing CX strategies that drive business growth.
• Expertise in AI-driven CX solutions, including conversational AI, predictive analytics, and customer data strategies.
• Exceptional analytical and problem-solving skills, with the ability to translate insights into actionable strategies.
• Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Experience with CX technologies and tools (e.g., CRM systems, customer feedback platforms).
• Track record of scaling customer engagement programs that improve retention and loyalty.
• A passion for enhancing customer satisfaction and loyalty through innovative approaches.

AI Consulting

• Proven experience in building and scaling a consulting practice preferably within the AI space, including defining service offerings, managing teams, and driving revenue growth.
• Extensive network and relationships within the management consulting and system integrator (SI) ecosystem, enabling strategic partnerships and business growth.
• Expertise in enterprise AI implementation, including data strategy and AI governance.
• Strong business acumen with the ability to translate AI concepts into business value for enterprise clients.
• Experience leading AI transformation initiatives for Fortune 500 companies or large enterprises.
• Ability to navigate complex enterprise AI data challenges, including change management, regulatory compliance, and ethical AI considerations.
• Thought leadership in AI consulting demonstrated through industry recognition, publications, or speaking engagements.

Hiring Range :

The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unifyand humanizeevery enterprise experience, please visit

At Uniphore, we are building the defining Enterprise AI and automation platform to propel the planets most engaging customer and employee experiences. We need your help.

• Lead consulting workstreams to define 3-year AI Strategy & Roadmap aligned to client's business priorities and digital vision.
• Conduct deep-dive assessments of:
• Current state of AI capabilities across PBM & Pharmacy value chain
• AI readiness across data, platforms, and talent
• AI/ML use cases across customer experience, clinical insights, operations, and fraud/waste/abuse prevention
• Competitive AI maturity and market trends
• Develop actionable execution playbooks covering:
• Prioritized AI use cases and value levers
• AI architecture and tooling
• Responsible AI principles and governance
• Talent & operating model recommendations
• Manage Brillio consultants and collaborate with client AI, Data, Digital, and Business leaders.
• Serve as a key consulting partner to client Data & AI leaders during execution phase.
• Facilitate governance forums and value tracking.
• Support roadmap iteration and scaling of successful use cases.
• Help establish AI Center of Excellence or operating model structures.
• Develop AI measurement frameworks to demonstrate value realization.
• Support Brillio's Client Success and Consulting Director in managing overall client relationship.

• 8-12 years of experience in AI / Data & Analytics Consulting, with background at a top consulting firm or healthcare technology / analytics firm.
• Strong expertise in AI/ML use cases across:
• PBM & Pharmacy operations (claims processing, prior authorization, supply chain optimization)
• Digital Member & Provider Experience
• Clinical insights & outcomes
• Fraud, Waste & Abuse detection
• Revenue optimization
• Understanding of AI and Data Platforms (ML Ops, Feature Stores, Model Management, Cloud Platforms).
• Experience developing AI execution playbooks and driving from strategy to program implementation.
• Excellent client-facing communication and stakeholder management skills.
• Ability to work across technology, product, and business stakeholders.

• Familiarity with Responsible AI principles and healthcare regulatory / compliance considerations.
• Exposure to Generative AI use cases in healthcare.
• Experience facilitating AI governance models and cross-functional execution alignment.
• Strong interest in improving patient and member outcomes through AI.

Associate Director, IT Strategy Consulting - AI/Generative AI

About the role

Gartners Consulting business is an extension of Gartners industry-leading IT Research. From CIOs, to leaders in business and government, we help Gartner clients across enterprises translate insights into transformational actions and achieve their mission-critical priorities. Leveraging the breadth of Gartners resources, Consulting is growing rapidly, with unlimited potential to continue expanding our client base.

Technology Strategy Consulting. We help the C-suite make the right decisions based on how technology can transform their businesses. In todays world, a consulting firm that is born digital, (with the ability to directly leverage the full power of Gartners research and insights) has relevance to the most important strategic decisions any business will make.

We deliver value to clients in areas such as IT Strategy Consulting, Benchmarking, Analytics and Optimization. Typically, this helps Gartners clients to execute on their strategic priorities, across all sectors, including:

• Digital Growth and Transformation
• Applications, Infrastructure and Security Modernization
• Sourcing and Spent Optimization

The Role:

You will help our clients navigate the complex world of modern AI, data science and analytics. We'll look to you to provide our clients with a unique business perspective on how data science and analytics can transform and improve their entire organization starting with key business issues they face. This is a high growth, high visibility area with plenty of opportunities to enhance your skillset and build your career.

Key Responsibilities:

• Ability to lead and manage consulting engagements and diverse teams of experts and delivery associates. Present findings, insights, and recommendations to both technical and non-technical stakeholders in a clear and concise manner.
• Work with clients to identify the business potential of Artificial Intelligence (AI) and establish AI strategies, define and prioritize AI use cases, establish AI governance, and collaborate with client stakeholders to understand technical and business constraints.
• Collaborate with clients to establish AI programs and processes for scaling delivery of AI solutions (e.g., MLOPs, ModelOps)
• Align AI strategies and use cases to required data assets, identify strategies for acquiring data assets (including the potential value of synthetic data), design data pipelines to support data science and AI projects.
• Apply various Machine Learning/AI (ML) and analytics techniques to develop prototypes and proof of concepts with classification and prediction models and AI foundational models; integrate client, domain (e.g., finance, sales) and industry knowledge into the solution.
• Stay up-to-date with the latest advancements in data science, machine learning, and related fields, and apply them to improve existing processes and methodologies.

Requirements:

• Bachelor's or Master's degree in a quantitative field such as Computer Science, Statistics, Mathematics, or related discipline.
• Three to six or more years of relevant project experience in successfully launching, planning, executing data science and/or AI engineering projects. Preferably in the context of a consulting engagement.
• Basic coding knowledge and experience in several languages for example: Python, Jupyter, SAS, Java, Scala, C++, Excel, MATLAB, etc. Experience with popular database programming languages, including SQL, PL/SQL, others.
• AWS, Azure, Google, IBM, or other cloud architect certification
• Basic to substantial experience in one or more of the following commercial/open-source data discovery/analysis platforms: RStudio, Spark, KNIME, RapidMiner, Alteryx, Dataiku, H2O, SAS Enterprise Miner (SAS EM) and/or SAS Visual Data Mining and Machine Learning, Microsoft AzureML, IBM Watson Studio or SPSS Modeler, Amazon SageMaker, Google Cloud ML, SAP Predictive Analytics.
• Experience with data visualization tools and techniques to effectively communicate insights and findings.
• Excellent problem-solving skills and ability to think critically to tackle complex business problems.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Proven track record of delivering high-quality results within deadlines.

Join our team and contribute to our data-driven culture, where your expertise will be valued and your contributions will have a direct impact on our success. We offer competitive compensation, professional development opportunities, and a supportive work environment that fosters innovation and growth.

#LI-CW6

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, weve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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