5,269 AI Prompt Engineer jobs in the United States

We are hiring an AI Prompt Engineer to scale how teams across the company adopt and integrate AI into their day-to-day work. This is a hands-on role focused on prompt design, workflow implementation, and knowledge asset creation, with a goal of delivering repeatable, high-quality interactions across internal AI tools.

You’ll play a key role in building and maintaining a centralized prompt library that powers AI workflows across the business, ensuring each prompt is clear, reliable, and aligned with internal standards. This work sits at the core of our broader AI strategy, reducing manual, repetitive work, improving team efficiency, and delivering faster, more consistent experiences throughout the customer journey.

What your day could consist of:

• Design and implement AI-powered workflows that drive measurable business outcomes in collaboration with internal teams.
• Build and maintain high-quality, reusable prompts in a centralized prompt library.
• Iterate on prompts to enhance clarity, consistency, and automation logic.
• Troubleshoot and resolve issues related to prompt execution or system integration.
• Use tools like Zapier and APIs to connect systems and streamline workflows.
• Review prompt output quality across key use cases for accuracy and usefulness.
• Collaborate with Operations and Quality teams to scale review and feedback processes.
• Improve the accessibility and structure of internal knowledge content used by AI systems.
• Align with stakeholders across Ops, Enablement, and leadership on priorities and rollout.
• Translate feedback into actionable prompt or workflow improvements.
• Monitor prompt and workflow performance to identify improvement opportunities.
• Generate insights from usage data to inform decisions and share best practices.

What is needed:

• Strong practical understanding of LLMs and core AI concepts (e.g., prompt engineering, RAG, function calling) and how they can be applied across an organization's internal operations.
• Experience in operations or AI-enabled roles with a focus on building automations that drive meaningful outcomes, ideally leveraging AI to improve processes or outcomes.
• Familiarity with workflow tools like Zapier, APIs, or internal scripting frameworks to build lightweight AI integrations.
• Strong background in building or maintaining workflows that connect tools, reduce manual work, or improve user experience.
• A bias for action, enjoying moving from idea to implementation and thriving in environments where experimentation and iteration lead to impact.
• Great problem-solving skills with the ability to diagnose and resolve technical issues in AI systems.
• Ability to analyze data and surface insights for continuous improvement.
• Strong communication and collaboration skills, adept at working cross-functionally with internal teams and external vendors.
• Agility in adapting to new technologies, shifting priorities, and evolving business needs.

Salary Range: $72,800 - $100,100 a year

About ActiveCampaign:

ActiveCampaign is an AI-first, end-to-end marketing platform for people at the heart of the action. It empowers teams to automate their campaigns with AI agents that imagine, activate, and validate—freeing them from step-by-step workflows and unlocking limitless ways to orchestrate their marketing.

With AI, goal-based automation, and 950+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes—fine-tuned with billions of data points to drive real results for their business.

ActiveCampaign is the trusted choice to help businesses unlock a new world of opportunities—where ideas become impact and potential turns into results.

As a global multicultural company, we embrace diverse voices, backgrounds, and perspectives. We believe our diversity empowers our innovation and success. Learn more about our DEI initiatives here .

Perks and Benefits:

ActiveCampaign offers an employee-first culture, including:

• Comprehensive health and wellness benefits, including a fully covered High Deductible Health Plan (HDHP), telehealth, tele-mental health resources, and a Calm membership.
• Open paid time off.
• Generous 401(k) matching with immediate vesting.
• Quarterly Path Perks, including commuter, lunch benefits, or a home office stipend.
• Access to professional development resources via LinkedIn Learning.
• After five years, eligibility for a four-week paid sabbatical and a bonus.

ActiveCampaign is an equal opportunity employer, committed to diversity and inclusion. We support Employee Resource Groups (ERGs) that foster belonging, mentorship, and professional growth.

#J-18808-Ljbffr

We put people first. That means customers. That means leaders. That means you and your family. We aspire to be the best place you’ve ever worked. And that begins with amazing benefits.

Flexible time off

Our flexible time off policy supports work-life balance and acknowledges the unique needs and responsibilities of each team member beyond their work commitments.

Insurance coverage

Monograph loves families! That’s why we provide 100% premium coverage for employees and dependents, plus dental & vision plans for employees.

Paid family leave

Growing your family? Congrats! We offer flexibility and resources to support you. You’ll get a 12-week paid leave so you can bond with your newest addition.

Fully remote work

We work hard to keep our remote work culture alive. Remote work does not mean disconnected work. Aside from regular team meetings, you can participate in Show & Tell, coffee chats, and much more. Don’t be a stranger - we want to meet you!

Wellness stipend

We want to support your health and wellness goals. We offer a $50 per month stipend to keep you rolling. Gym memberships, fitness apps, health equipment? We’ve got you covered.

401K plan

Stacking up for retirement? Monograph is here to support you. We also offer access to financial planning services to help you reach your goals.

Culture

We love food and pets

Core values

The values that drive us People first

We believe people come first. We believe in empathy, trust, gratitude, and humility. We strive to drive genuine relationships and diverse and inclusive communities—with both our Monographers and our customers.

Do the hard thing

We believe in embracing what is hard. We take smart risks, we move quickly, we push through boundaries, and we find solutions.

Ownership

We believe we are all owners and collaborators of Monograph's vision. We hold ourselves accountable, we take initiative, we champion our work, and we own our mistakes.

Intentional curiousity

We believe in experimenting and freeing ideas from boundaries, while also being thoughtful and deliberate. We are forever learning.

Seriously fun

We believe when you enjoy what you do, you can accomplish your best work. We know that joyous energy compounds and is infectious for our customers, our product, and us.

We believe experiences should be magical. We build trust, clarify communication, and strengthen support through a design-centric approach.

#J-18808-Ljbffr

We put people first. That means customers. That means leaders. That means you and your family. We aspire to be the best place you’ve ever worked. And that begins with amazing benefits.

Flexible time off

Our flexible time off policy supports work-life balance and acknowledges the unique needs and responsibilities of each team member beyond their work commitments.

Insurance coverage

Monograph loves families! That’s why we provide 100% premium coverage for employees and dependents, plus dental & vision plans for employees.

Paid family leave

Growing your family? Congrats! We offer flexibility and resources to support you. You’ll get a 12-week paid leave so you can bond with your newest addition.

Fully remote work

We work hard to keep our remote work culture alive. Remote work does not mean disconnected work. Aside from regular team meetings, you can participate in Show & Tell, coffee chats, and much more. Don’t be a stranger - we want to meet you!

Wellness stipend

We want to support your health and wellness goals. We offer a $50 per month stipend to keep you rolling. Gym memberships, fitness apps, health equipment? We’ve got you covered.

401K plan

Stacking up for retirement? Monograph is here to support you. We also offer access to financial planning services to help you reach your goals.

Culture

We love food and pets

Core values

The values that drive us People first

We believe people come first. We believe in empathy, trust, gratitude, and humility. We strive to drive genuine relationships and diverse and inclusive communities—with both our Monographers and our customers.

Do the hard thing

We believe in embracing what is hard. We take smart risks, we move quickly, we push through boundaries, and we find solutions.

Ownership

We believe we are all owners and collaborators of Monograph's vision. We hold ourselves accountable, we take initiative, we champion our work, and we own our mistakes.

Intentional curiousity

We believe in experimenting and freeing ideas from boundaries, while also being thoughtful and deliberate. We are forever learning.

Seriously fun

We believe when you enjoy what you do, you can accomplish your best work. We know that joyous energy compounds and is infectious for our customers, our product, and us.

We believe experiences should be magical. We build trust, clarify communication, and strengthen support through a design-centric approach.

#J-18808-Ljbffr

AI Prompt Engineering & Agent Development:

• Design and develop AI agents using Azure OpenAI services and large language models (Nice to have)
• Create, test, and refine prompts for optimal AI model performance and accuracy
• Implement generative AI solutions with Azure OpenAI Service
• Apply prompt engineering techniques to enhance model outputs and reduce hallucinations
• Develop conversational AI interfaces and intelligent automation workflows

RPA Implementation & Management:

• Design, develop, and implement automated workflows using Microsoft Power Automate
• Create both attended and unattended robotic process automation solutions
• Develop desktop flows and cloud flows for comprehensive automation coverage
• Integrate RPA solutions with existing business applications and systems
• Troubleshoot and maintain automation solutions for optimal performance

System Integration & Development:

• Integrate AI agents with APIs, databases, and enterprise systems
• Develop automation solutions that work across Windows and Linux environments
• Create and maintain documentation for all automation processes and AI implementations
• Collaborate with business stakeholders to identify automation opportunities

Required Technical Skills:

Core Programming & Development:

• Programming Languages: Python, JavaScript, C#, or Java
• Microsoft .NET Framework expertise, particularly Visual Basic .NET
• SQL for database management and data manipulation
• HTML/CSS for web-based automation and interface development

AI & Machine Learning:

• Azure OpenAI platform experience with GPT models and embeddings
• Natural Language Processing (NLP) using frameworks like NLTK, SpaCy, or Hugging Face Transformers
• Prompt engineering techniques and best practices
• Machine learning concepts and model implementation
• Computer vision for image recognition and processing tasks

Microsoft Power Platform:

• Power Automate (both desktop and cloud flows)
• Power Automate Desktop for RPA development
• Power Apps and Dataverse integration
• AI Builder for incorporating AI capabilities into workflows

Azure Cloud Services:

• Azure OpenAI Service deployment and management
• Azure Functions for serverless computing
• Azure Logic Apps for workflow automation
• Azure Active Directory for authentication and security
• Azure Resource Manager (ARM) templates and deployment

Integration & API Skills:

• RESTful API design and integration
• SOAP services integration
• JSON data handling and manipulation
• API authentication methods (OAuth, API keys)
• Webhook implementation and management

Data & Analytics:

• Data manipulation using tools like Pandas and NumPy
• Excel automation and data analysis
• Data visualization with tools like Matplotlib
• Database management and SQL querying
• Statistical analysis and data modeling

Required Business & Technical Skills

Process Analysis & Documentation:

• Business process mapping and analysis
• Workflow design and optimization
• Process documentation and technical writing
• Process mining and improvement methodologies

System Architecture & Design:

• Solution architecture design and implementation
• System integration planning and execution
• Scalability and performance optimization
• Security best practices and implementation

Project Management:

• Agile/Scrum methodologies
• Version control with Git and collaborative development
• CI/CD pipeline understanding and implementation
• Testing and quality assurance practices
• Platform-Specific Requirements

Windows Environment:

• Windows Server administration and automation
• PowerShell scripting and automation
• Windows Task Scheduler and service management
• Remote Desktop and unattended automation setup

Linux Environment:

• Linux command line proficiency
• Shell scripting (Bash/Shell)
• Linux system administration fundamentals
• Cross-platform automation tools and techniques

Soft Skills & Qualifications

Communication & Collaboration:

• Excellent written and verbal communication skills
• Stakeholder management and business requirement gathering
• Training and mentoring abilities for user adoption
• Cross-functional collaboration with technical and business teams

Problem-Solving & Analytical:

• Critical thinking and problem-solving capabilities
• Analytical mindset for process improvement
• Troubleshooting and debugging skills
• Adaptability to new technologies and methodologies

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
• 2-5 years of experience in automation, RPA, or AI development
• Experience with business processes and workflow optimization
• Familiarity with Microsoft Office Suite and enterprise applications

Preferred Qualifications:

• Microsoft Certified: Power Automate RPA Developer Associate
• Azure OpenAI or Azure AI certifications
• UiPath, Blue Prism, or Automation Anywhere certifications
• Microsoft Azure fundamentals or associate-level certifications
• Additional Experience:
• Citrix or VDI environment automation experience
• SAP or ERP system integration
• Machine learning model deployment and monitoring
• Document processing and OCR technologies

Posted On: Wednesday, August 13, 2025

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• This is a secondary processing purpose.

They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement.

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• This is a secondary processing purpose.

Generative AI Prompt Engineer, Network Troubleshooting & Automation page is loadedGenerative AI Prompt Engineer, Network Troubleshooting & Automation Apply locations US- MA- Burlington- 154 Middlesex Turnpike Ottawa time type Full time posted on Posted Yesterday job requisition id R

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

This is a unique opportunity to work at the intersection of two cutting-edge fields: advanced networking and generative artificial intelligence. As a Generative AI Prompt Engineer, you will be the crucial bridge between our deep networking domain expertise and the powerful capabilities of LLMs like Google's Gemini. Your primary mission will be to design, craft, and refine the prompts, reasoning structures, and communication protocols that will guide autonomous AI agents to troubleshoot complex issues across Ciena's portfolio. You will essentially be teaching our AI to think, act, and collaborate like a team of expert network engineers.

What You Will Do

• Prompt Design and Development: Design, develop, test, and continuously refine a comprehensive library of prompts and prompt chains for network troubleshooting scenarios. This includes fault isolation, alarm correlation, log analysis, configuration validation, and performance degradation analysis.
• Domain Knowledge Translation: Collaborate closely with Ciena's Subject Matter Experts (SMEs), including Tier 3/4 Technical Support Engineers, Network Architects, and System Engineers, to deconstruct their expert troubleshooting methodologies into structured, machine-interpretable instructions and queries.
• Agentic Loop Design: Design and implement the core reasoning loops for our AI agents. You will buildReAct (Reason+Act) style workflows that enable the agent to form a hypothesis, execute a diagnostic command, observe the output, and then decide on the next best action, closely mimicking an expert's iterative troubleshooting process.
• Contextual Engineering: Develop sophisticated prompts that leverage Retrieval-Augmented Generation (RAG) techniques, enabling the LLM to query and reason over Ciena's vast knowledge base of product documentation, technical notes, and historical case data.
• Performance Analysis and Optimization: Establish key performance indicators (KPIs) to measure prompt and agent effectiveness, such as diagnostic accuracy, resolution time reduction, and clarity of AI-generated responses. Analyze agent behavior to identify failures in reasoning or collaboration, and iteratively improve the underlying logic.
• Stay at the Forefront: Continuously research and experiment with the latest prompt engineering techniques and architectures for AI agents to ensure Ciena's tools remain state-of-the-art.

What You'll Bring (Required Qualifications)

• A Bachelor’s degree in Computer Science, Electrical Engineering, Network Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience in a technical networking role such as Network Operations Center (NOC) Engineer, Technical Support Engineer, Network Architect, or similar.
• Deep understanding of networking fundamentals, including TCP/IP, Ethernet, and network management protocols (SNMP, gNMI/gRPC).
• Solid experience with either:
  • Optical Networking: Concepts like DWDM, OTN, coherent optics, and familiarity with optical transport systems.
  • Packet Networking: Advanced routing protocols (BGP, OSPF, IS-IS), MPLS, and Segment Routing.
• 1-2+ years of demonstrable, hands-on experience working with Large Language Models (e.g., Gemini, GPT-4, Llama series) and a strong passion for generative AI.
• Proven ability in prompt engineering, including experience with few-shot/zero-shot prompting, context structuring, and managing conversational flow.
• Basic proficiency in a scripting language, preferably Python, for testing and automation tasks.
• Exceptional analytical and problem-solving skills, with an ability to think logically and translate complex processes into simple, clear instructions.

Stand-out Candidates Will Have (Desired Qualifications)

• Direct experience troubleshooting Ciena's hardware or software portfolio (e.g., 6500 Family, Waveserver, 8100/5100 Series, Blue Planet).
• Deep understanding of agentic reasoning architectures, especially the ReAct (Reason+Act) framework for tool use, and broader planning models like MCP (Model-Capabilities-Plan).
• Understanding of collaborative AI, including multi-agent systems (MAS) and communication protocols like Google's Agent-to-Agent (A2A) framework, for solving complex, multi-domain problems.
• Experience in designing, building, or evaluating Retrieval-Augmented Generation (RAG) systems.
• Familiarity with AI/ML frameworks for building and observing agentic AI systems (e.g., LangChain, LangFuse, LlamaIndex).
• Experience building or contributing to conversational AI agents, chatbots, or virtual assistants.
• A Master's degree in a relevant technical field.

Why Ciena?

• Impact: Play a pivotal role in defining the future of autonomous networking and AIOps.
• Innovation: Work with the latest generative AI models and agentic architectures on a daily basis.
• Culture: Be part of a diverse, collaborative, and forward-thinking global team.
• Growth: Ciena provides extensive opportunities for professional development and learning.

Ciena is committed to building a diverse and inclusive environment where everyone feels they belong. We are an equal opportunity employer and encourage applications from all qualified candidates.

The salary range for this position is: in Canadian Dollars is:

Canada: $81,600.00 - $30,400.00

USA: 91,000 - 145,400.00

#LI-JD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

CienaLife

Dive into our culture and the people who fuel it

Learn about our people and what fuels us–we power more than the world’s leading networks. Explore CienaLife .

Sustainability at Ciena

Our deep humanity propels us to not only innovate differently, but also to do good in the world—driving meaningful social impact in our communities, fostering environmental stewardship. Learn more .

#J-18808-Ljbffr

• This is a primary processing purpose.
• This is a secondary processing purpose.

They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement.

• This is a secondary processing purpose.
• This is a secondary processing purpose.

Generative AI Prompt Engineer, Network Troubleshooting & Automation page is loadedGenerative AI Prompt Engineer, Network Troubleshooting & Automation Apply locations US- MA- Burlington- 154 Middlesex Turnpike Ottawa time type Full time posted on Posted Yesterday job requisition id R

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

This is a unique opportunity to work at the intersection of two cutting-edge fields: advanced networking and generative artificial intelligence. As a Generative AI Prompt Engineer, you will be the crucial bridge between our deep networking domain expertise and the powerful capabilities of LLMs like Google's Gemini. Your primary mission will be to design, craft, and refine the prompts, reasoning structures, and communication protocols that will guide autonomous AI agents to troubleshoot complex issues across Ciena's portfolio. You will essentially be teaching our AI to think, act, and collaborate like a team of expert network engineers.

What You Will Do

• Prompt Design and Development: Design, develop, test, and continuously refine a comprehensive library of prompts and prompt chains for network troubleshooting scenarios. This includes fault isolation, alarm correlation, log analysis, configuration validation, and performance degradation analysis.
• Domain Knowledge Translation: Collaborate closely with Ciena's Subject Matter Experts (SMEs), including Tier 3/4 Technical Support Engineers, Network Architects, and System Engineers, to deconstruct their expert troubleshooting methodologies into structured, machine-interpretable instructions and queries.
• Agentic Loop Design: Design and implement the core reasoning loops for our AI agents. You will buildReAct (Reason+Act) style workflows that enable the agent to form a hypothesis, execute a diagnostic command, observe the output, and then decide on the next best action, closely mimicking an expert's iterative troubleshooting process.
• Contextual Engineering: Develop sophisticated prompts that leverage Retrieval-Augmented Generation (RAG) techniques, enabling the LLM to query and reason over Ciena's vast knowledge base of product documentation, technical notes, and historical case data.
• Performance Analysis and Optimization: Establish key performance indicators (KPIs) to measure prompt and agent effectiveness, such as diagnostic accuracy, resolution time reduction, and clarity of AI-generated responses. Analyze agent behavior to identify failures in reasoning or collaboration, and iteratively improve the underlying logic.
• Stay at the Forefront: Continuously research and experiment with the latest prompt engineering techniques and architectures for AI agents to ensure Ciena's tools remain state-of-the-art.

What You'll Bring (Required Qualifications)

• A Bachelor’s degree in Computer Science, Electrical Engineering, Network Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience in a technical networking role such as Network Operations Center (NOC) Engineer, Technical Support Engineer, Network Architect, or similar.
• Deep understanding of networking fundamentals, including TCP/IP, Ethernet, and network management protocols (SNMP, gNMI/gRPC).
• Solid experience with either:
  • Optical Networking: Concepts like DWDM, OTN, coherent optics, and familiarity with optical transport systems.
  • Packet Networking: Advanced routing protocols (BGP, OSPF, IS-IS), MPLS, and Segment Routing.
• 1-2+ years of demonstrable, hands-on experience working with Large Language Models (e.g., Gemini, GPT-4, Llama series) and a strong passion for generative AI.
• Proven ability in prompt engineering, including experience with few-shot/zero-shot prompting, context structuring, and managing conversational flow.
• Basic proficiency in a scripting language, preferably Python, for testing and automation tasks.
• Exceptional analytical and problem-solving skills, with an ability to think logically and translate complex processes into simple, clear instructions.

Stand-out Candidates Will Have (Desired Qualifications)

• Direct experience troubleshooting Ciena's hardware or software portfolio (e.g., 6500 Family, Waveserver, 8100/5100 Series, Blue Planet).
• Deep understanding of agentic reasoning architectures, especially the ReAct (Reason+Act) framework for tool use, and broader planning models like MCP (Model-Capabilities-Plan).
• Understanding of collaborative AI, including multi-agent systems (MAS) and communication protocols like Google's Agent-to-Agent (A2A) framework, for solving complex, multi-domain problems.
• Experience in designing, building, or evaluating Retrieval-Augmented Generation (RAG) systems.
• Familiarity with AI/ML frameworks for building and observing agentic AI systems (e.g., LangChain, LangFuse, LlamaIndex).
• Experience building or contributing to conversational AI agents, chatbots, or virtual assistants.
• A Master's degree in a relevant technical field.

Why Ciena?

• Impact: Play a pivotal role in defining the future of autonomous networking and AIOps.
• Innovation: Work with the latest generative AI models and agentic architectures on a daily basis.
• Culture: Be part of a diverse, collaborative, and forward-thinking global team.
• Growth: Ciena provides extensive opportunities for professional development and learning.

Ciena is committed to building a diverse and inclusive environment where everyone feels they belong. We are an equal opportunity employer and encourage applications from all qualified candidates.

The salary range for this position is: in Canadian Dollars is:

Canada: $81,600.00 - $30,400.00

USA: 91,000 - 145,400.00

#LI-JD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

CienaLife

Dive into our culture and the people who fuel it

Learn about our people and what fuels us–we power more than the world’s leading networks. Explore CienaLife .

Sustainability at Ciena

Our deep humanity propels us to not only innovate differently, but also to do good in the world—driving meaningful social impact in our communities, fostering environmental stewardship. Learn more .

#J-18808-Ljbffr

Opportunity Details

Full Time NYC DOHMH AI Prompt Engineer and RPA Implementation Specialist

Long Island City, NY

Outcomes. Delivered.

Voyatek, formerly GCOM Software and OnCore Consulting, delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We're more than a technology company -- we're an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.

Voyatek is seeking applicants to occupy the position of AI Prompt Engineer and RPA Implementation Specialist within our team.

Key Responsibilities:

AI Prompt Engineering & Agent Development:

• Design and develop AI agents using Azure OpenAI services and large language models (Nice to have)
• Create, test, and refine prompts for optimal AI model performance and accuracy
• Implement generative AI solutions with Azure OpenAI Service
• Apply prompt engineering techniques to enhance model outputs and reduce hallucinations
• Develop conversational AI interfaces and intelligent automation workflows

RPA Implementation & Management:

• Design, develop, and implement automated workflows using Microsoft Power Automate
• Create both attended and unattended robotic process automation solutions
• Develop desktop flows and cloud flows for comprehensive automation coverage
• Integrate RPA solutions with existing business applications and systems
• Troubleshoot and maintain automation solutions for optimal performance

System Integration & Development:

• Integrate AI agents with APIs, databases, and enterprise systems
• Develop automation solutions that work across Windows and Linux environments
• Create and maintain documentation for all automation processes and AI implementations
• Collaborate with business stakeholders to identify automation opportunities

Required Technical Skills:

Core Programming & Development:

• Programming Languages: Python, JavaScript, C#, or Java
• Microsoft .NET Framework expertise, particularly Visual Basic .NET
• SQL for database management and data manipulation
• HTML/CSS for web-based automation and interface development

AI & Machine Learning:

• Azure OpenAI platform experience with GPT models and embeddings
• Natural Language Processing (NLP) using frameworks like NLTK, SpaCy, or Hugging Face Transformers
• Prompt engineering techniques and best practices
• Machine learning concepts and model implementation
• Computer vision for image recognition and processing tasks

Microsoft Power Platform:

• Power Automate (both desktop and cloud flows)
• Power Automate Desktop for RPA development
• Power Apps and Dataverse integration
• AI Builder for incorporating AI capabilities into workflows

Azure Cloud Services:

• Azure OpenAI Service deployment and management
• Azure Functions for serverless computing
• Azure Logic Apps for workflow automation
• Azure Active Directory for authentication and security
• Azure Resource Manager (ARM) templates and deployment

Integration & API Skills:

• RESTful API design and integration
• SOAP services integration
• JSON data handling and manipulation
• API authentication methods (OAuth, API keys)
• Webhook implementation and management

Data & Analytics:

• Data manipulation using tools like Pandas and NumPy
• Excel automation and data analysis
• Data visualization with tools like Matplotlib
• Database management and SQL querying
• Statistical analysis and data modeling

Required Business & Technical Skills

Process Analysis & Documentation:

• Business process mapping and analysis
• Workflow design and optimization
• Process documentation and technical writing
• Process mining and improvement methodologies

System Architecture & Design:

• Solution architecture design and implementation
• System integration planning and execution
• Scalability and performance optimization
• Security best practices and implementation

Project Management:

• Agile/Scrum methodologies
• Version control with Git and collaborative development
• CI/CD pipeline understanding and implementation
• Testing and quality assurance practices
• Platform-Specific Requirements

Windows Environment:

• Windows Server administration and automation
• PowerShell scripting and automation
• Windows Task Scheduler and service management
• Remote Desktop and unattended automation setup

Linux Environment:

• Linux command line proficiency
• Shell scripting (Bash/Shell)
• Linux system administration fundamentals
• Cross-platform automation tools and techniques

Soft Skills & Qualifications

Communication & Collaboration:

• Excellent written and verbal communication skills
• Stakeholder management and business requirement gathering
• Training and mentoring abilities for user adoption
• Cross-functional collaboration with technical and business teams

Problem-Solving & Analytical:

• Critical thinking and problem-solving capabilities
• Analytical mindset for process improvement
• Troubleshooting and debugging skills
• Adaptability to new technologies and methodologies

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
• 2-5 years of experience in automation, RPA, or AI development
• Experience with business processes and workflow optimization
• Familiarity with Microsoft Office Suite and enterprise applications

Preferred Qualifications:

• Microsoft Certified: Power Automate RPA Developer Associate
• Azure OpenAI or Azure AI certifications
• UiPath, Blue Prism, or Automation Anywhere certifications
• Microsoft Azure fundamentals or associate-level certifications
• Additional Experience:
• Citrix or VDI environment automation experience
• SAP or ERP system integration
• Machine learning model deployment and monitoring
• Document processing and OCR technologies

The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the hourly range is $XX.00 - $XX.00.

At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status.

• Flexible Work Schedules
• Health, Dental, and Vision Insurance
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contributions
• Company-Paid and Voluntary Life Insurance
• Long and Short-Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Wellhub Fitness and Wellness Platform
• Pet Insurance
• Training Opportunities
• Employee Referral Bonus Program

We are committed to fostering a workplace that supports both your personal and professional aspirations.

As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must pass a comprehensive background screening prior to starting work. This screening may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. For certain positions, additional client-specific background screenings may be required in the future, in accordance with client requirements.

Voyatek does significant work with Federal and State tax and revenue authorities. If applicable to this role, all hires will be required to obtain a Federal Public Trust Clearance (Moderate Background Investigation). This clearance process may start upon offer acceptance; and must be cleared prior to working on these projects.

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

Job Duties:
I Prompt Engineering & Agent Development:
• Design and develop AI agents using Azure OpenAI services and large language models (Nice to have)
• Create, test, and refine prompts for optimal AI model performance and accuracy
• Implement generative AI solutions with Azure OpenAI Service
• Apply prompt engineering techniques to enhance model outputs and reduce hallucinations
• Develop conversational AI interfaces and intelligent automation workflows
RPA Implementation & Management:
• Design, develop, and implement automated workflows using Microsoft Power Automate
• Create both attended and unattended robotic process automation solutions
• Develop desktop flows and cloud flows for comprehensive automation coverage
• Integrate RPA solutions with existing business applications and systems
• Troubleshoot and maintain automation solutions for optimal performance
System Integration & Development:
• Integrate AI agents with APIs, databases, and enterprise systems
• Develop automation solutions that work across Windows and Linux environments
• Create and maintain documentation for all automation processes and AI implementations
• Collaborate with business stakeholders to identify automation opportunities
Required Technical Skills
Core Programming & Development:
• Programming Languages: Python, JavaScript, C#, or Java
• Microsoft .NET Framework expertise, particularly Visual Basic .NET
• SQL for database management and data manipulation
• HTML/CSS for web-based automation and interface development
I & Machine Learning:
• Azure OpenAI platform experience with GPT models and embeddings
• Natural Language Processing (NLP) using frameworks like NLTK, SpaCy, or Hugging Face Transformers
• Prompt engineering techniques and best practices
• Machine learning concepts and model implementation
• Computer vision for image recognition and processing tasks
Microsoft Power Platform:
• Power Automate (both desktop and cloud flows)
• Power Automate Desktop for RPA development
• Power Apps and Dataverse integration
• AI Builder for incorporating AI capabilities into workflows
zure Cloud Services:
• Azure OpenAI Service deployment and management
• Azure Functions for serverless computing
• Azure Logic Apps for workflow automation
• Azure Active Directory for authentication and security
• Azure Resource Manager (ARM) templates and deployment
Integration & API Skills:
• RESTful API design and integration
• SOAP services integration
• JSON data handling and manipulation
• API authentication methods (OAuth, API keys)
• Webhook implementation and management
Data & Analytics:
• Data manipulation using tools like Pandas and NumPy
• Excel automation and data analysis
• Data visualization with tools like Matplotlib
• Database management and SQL querying
• Statistical analysis and data modeling

Required Business & Technical Skills
Process Analysis & Documentation:
• Business process mapping and analysis
• Workflow design and optimization
• Process documentation and technical writing
• Process mining and improvement methodologies
System Architecture & Design:
• Solution architecture design and implementation
• System integration planning and execution
• Scalability and performance optimization
• Security best practices and implementation
Project Management:
• Agile/Scrum methodologies
• Version control with Git and collaborative development
• CI/CD pipeline understanding and implementation
• Testing and quality assurance practices
Platform-Specific Requirements
Windows Environment:
• Windows Server administration and automation
• PowerShell scripting and automation
• Windows Task Scheduler and service management
• Remote Desktop and unattended automation setup
Linux Environment:
• Linux command line proficiency
• Shell scripting (Bash/Shell)
• Linux system administration fundamentals
• Cross-platform automation tools and techniques
Soft Skills & Qualifications
Communication & Collaboration:
• Excellent written and verbal communication skills
• Stakeholder management and business requirement gathering
• Training and mentoring abilities for user adoption
• Cross-functional collaboration with technical and business teams
Problem-Solving & Analytical:
• Critical thinking and problem-solving capabilities
• Analytical mindset for process improvement
• Troubleshooting and debugging skills
• Adaptability to new technologies and methodologies

Qualifications and Requirements:
Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
• 2-5 years of experience in automation, RPA, or AI development
• Experience with business processes and workflow optimization
• Familiarity with Microsoft Office Suite and enterprise applications
Preferred Qualifications
Certifications:
• Microsoft Certified: Power Automate RPA Developer Associate
• Azure OpenAI or Azure AI certifications
• UiPath, Blue Prism, or Automation Anywhere certifications
• Microsoft Azure fundamentals or associate-level certifications
dditional Experience:
• Citrix or VDI environment automation experience

Overview

Join to apply for the Prompt Engineer / AI Engineer role at HyperFi .

About HyperFi: We're building the kind of platform we always wanted to use — fast, flexible, and built for making sense of real-world complexity. Behind the scenes is a robust, event-driven architecture that connects systems, abstracts messy workflows, and leaves room for smart automation. The surface is clean and simple. The interactions are seamless and intuitive. The machinery underneath is anything but. That’s where you come in.

We’re a well-networked founding team with strong execution roots and a clear roadmap. We’re backed, focused, and delivering fast. We’re looking for a Prompt Engineer / AI Engineer to join early. Someone who knows how to move from prototype to production, who can design prompts, evaluate them, and wrap them in real workflows that run reliably. You’ll work closely with the CTO and Tech Lead to build intelligent systems that plug into a larger product — not just toy demos. If you’re fluent in RAG, LangChain, and PySpark, and care about real-world agent behavior, this is your kind of role.

What You’ll Do

• Build agentic LLM pipelines using LangChain, LangGraph, and LangSmith
• Design and iterate on prompt strategies, with a focus on consistency and context
• Construct retrieval-augmented generation (RAG) systems from scratch
• Own orchestration of PySpark and Databricks workflows to prepare inputs and track outputs
• Instrument evaluation metrics and telemetry to guide prompt evolution
• Work alongside product, frontend, and backend engineers to tightly integrate AI into user-facing flows

Tech Stack (So Far)

• Python (primary language for all LLM + orchestration work)
• LangChain + LangGraph + LangSmith
• Databricks + PySpark for processing, labeling, and training context
• Gemini + model routing logic
• Postgres, and custom orchestration via MCP
• GitHub Actions, GCP

There’s enough here to move fast, but still plenty of room for your fingerprints.

What We’re Looking For

• 5–7 years building production-grade ML, data, or AI systems
• Strong grasp of prompt engineering, context construction, and retrieval design
• Comfortable working in LangChain and building agents, not just chains
• Experience with PySpark and Databricks to handle real-world data scale
• Ability to write testable, maintainable Python with clear structure
• Understanding of model evaluation, observability, and feedback loops
• Excited to push from prototype → production → iteration

Bonus If You

• Have built agent-like workflows with LangGraph or similar
• Have worked on semantic chunking, vector search, or hybrid retrieval strategies
• Can walk us through a real-world prompt failure — and how you fixed it
• Have contributed to OSS tools or internal AI platforms
• Think of yourself as both an engineer and a systems designer

Location & Compensation

• Must be based in San Francisco, Las Vegas, or Tel Aviv
• Full-time role with competitive comp
• Flexible hours, async-friendly culture, engineering-led environment

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development

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