55 AI Tool Implementation jobs in the United States

About Boon Technologies, Inc.Boon is an AI agent platform designed specifically for supply chain and logistics providers-the backbone of our economy. Founded in the San Francisco Bay Area in 2023 by product and engineering leaders from Samsara, Apple, Google and DoorDash. Boon is backed by leading Silicon Valley venture capitalists.At Boon, you'll play a critical role in shaping the future of AI-driven supply chain and logistics operations. Our team is dedicated to constant innovation, empowering customers to streamline crucial operational and revenue-generating workflows. We enable logistics providers to serve their customers better, delivering food, supplies, equipment, and people swiftly and efficiently. Joining us at this early stage means you'll have significant autonomy and opportunities to make an immediate and lasting impact on a vital industry.About the RoleAs an Implementation Consultant at Boon AI, you'll lead the successful onboarding of new trucking and logistics customers, ensuring our AI platform is seamlessly configured to deliver measurable ROI. You'll partner with operations leaders, dispatchers, and back-office stakeholders to design, implement, and train teams on how to integrate Boon's AI agents into their daily workflows. This is a hands-on, customer-facing role requiring strong technical fluency, domain empathy, and program management discipline.You'll serve as a trusted advisor throughout the customer onboarding journey-from initial discovery through go-live-and play a critical role in driving operational transformation at the heart of American logistics.In this role, you will:Client Engagement & Relationship ManagementAct as the primary contact for enterprise clients, building strong relationships with executives and operations teams.Lead discovery sessions to understand client needs and logistics workflows.Communicate technical concepts clearly to non-technical stakeholders.Business Value RealizationPartner with clients to identify and quantify value (e.g., cost savings, efficiency gains).Build ROI cases to secure buy-in and track KPIs to measure success.Technical Project ManagementManage multiple implementation projects from start to finish, ensuring timely and on-budget delivery.Create project plans, allocate resources, and resolve issues to maintain momentum.Coordinate with cross-functional teams for smooth execution.Solution Design & Integration ImplementationTranslate requirements into technical specs and configure AI solutions to fit workflows.Lead integration with client systems (ERP, WMS, TMS, etc.) and ensure seamless performance.Conduct testing to meet quality and performance standards.Training, Adoption & Change ManagementDeliver training to drive user adoption of the Boon platform.Execute change management plans to support process transitions and maximize adoption.Provide ongoing support and act as a logistics solutions expert.You're a Great Fit If:You've led software implementations, process redesigns, or customer onboarding projects in logistics, SaaS, or other technology and transportation industriesYou have experience managing system integrations and data pipelines-particularly via APIsYou're comfortable working directly with dispatchers, safety managers, and operational teams to understand workflows and pain pointsYou thrive in fast-paced environments and enjoy bringing structure to ambiguityYou're a clear communicator who can manage timelines, surface risks, and build customer trust across multiple personasYou take ownership of outcomes and don't wait to be told what's broken-you find and fix itYou have experience with AI/ML solutions or SaaS platformsYou have experience working in a fast-paced startup or scale-up environmentMinimum requirements for the role:Bachelor's degree in Business, Computer Science, Engineering, Supply Chain Management, or a related field5+ years of experience in an Implementation Consultant, Solutions Consultant, Technical Project Manager, or similar customer-facing roleProven experience working with enterprise-level companies, particularly in complex, long-cycle implementationsDemonstrable experience in building quantitative business value and ROI models for technology solutionsStrong technical project management skills, with a track record of successfully delivering complex software implementations. PMP or Agile certifications are a plusDeep understanding of transportation and logistics operations, including areas such as fleet management, route optimization, warehouse operations, supply chain planning, and last-mile deliveryCompensationAt Boon, we want to attract and retain the best employees and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. This estimate can vary based on the above mentioned factors, so the actual starting annual base salary may be above or below this range. A Boon employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company.Boon Is An Equal Opportunity EmployerAs an equal-opportunity employer, Boon is committed to providing employment opportunities to all individuals. All applicants for positions at Boon will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We are seeking an experienced AI Delivery Engineer to join our team! In this role, you will be responsible for assisting our customers with the technical aspects of deploying an AI-first Intercom Implementation. In order to set up the AI Agent for maximum resolution, this may include migrating their customer support operations and data from their current tool. Your primary focus will be to provide exceptional technical expertise throughout the implementation and to ensure that the technical solutions implemented meet our customers' needs. If you have a strong background in AI tools and / or Large Language Models, integration via RESTful API endpoints, experience in technical software implementation, excellent problem-solving skills, and a passion for helping customers succeed, we would love to hear from you!
What will I be doing?

• Serve as the primary technical contact on the Professional Services team for customers who are implementing Intercom's AI Agent and Customer Support platform
• Work with the Project Manager, AI Specialist, and the rest of the project team to deliver results to high expectations
• Conduct detailed discovery sessions with customers to gather information about their specific needs, data structures, and integration requirements.
• Analyze customers' existing content, support processes, and workflows in their current tool and provide recommendations on how to map those processes to Intercom's capabilities.
• Configure and customize the Intercom platform based on customers' requirements, ensuring that all integrations, automation rules, and reporting capabilities are properly set up.
• Assess customer requirements, contribute to implementation plans, and set clear expectations regarding timelines and deliverables.
• Collaborate with internal teams outside Professional Services, such as sales, engineering, product management, and support, to address any challenges and ensure a smooth implementation experience.
• Develop data migration strategies and perform data migrations from the customer's current support platform to Intercom.
• Conduct training sessions and workshops to educate customer support agents on how to effectively use Intercom's features and functionalities.
• Provide ongoing support and troubleshooting assistance to customers during and after the migration process, ensuring their satisfaction and successful adoption of Intercom as their primary customer support platform.
• Stay up-to-date with the latest features and enhancements of Intercom and provide valuable insights and recommendations to customers.

• 3+ years of experience in Professional Services as a Technical Consultant or Implementation Engineer
• Bachelor's degree in a relevant field or equivalent practical experience.
• Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels.
• Proven experience in customer support system implementation or engineering roles; experience with Intercom, Zendesk, FreshDesk, HelpScout or similar customer messaging / customer support platforms is highly desirable
• Knowledge of and experience integrating with RESTful APIs using JSON
• Knowledge of and experience with data conversion and migration
• Strong technical proficiency and the ability to understand and configure software integrations.
• Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Ability to handle multiple implementation projects simultaneously and prioritize tasks effectively.
• Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines.
• Passion for delivering exceptional customer service and driving customer success.

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

Please take a moment to review the job description below. If you are interested in applying, please reply so we can talk about it more.
This is a contract position and we are offering

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We are seeking an experienced AI Delivery Engineer to join our team! In this role, you will be responsible for assisting our customers with the technical aspects of deploying an AI-first Intercom Implementation. In order to set up the AI Agent for maximum resolution, this may include migrating their customer support operations and data from their current tool. Your primary focus will be to provide exceptional technical expertise throughout the implementation and to ensure that the technical solutions implemented meet our customers' needs. If you have a strong background in AI tools and / or Large Language Models, integration via RESTful API endpoints, experience in technical software implementation, excellent problem-solving skills, and a passion for helping customers succeed, we would love to hear from you!
What will I be doing?

• Serve as the primary technical contact on the Professional Services team for customers who are implementing Intercom's AI Agent and Customer Support platform
• Work with the Project Manager, AI Specialist, and the rest of the project team to deliver results to high expectations
• Conduct detailed discovery sessions with customers to gather information about their specific needs, data structures, and integration requirements.
• Analyze customers' existing content, support processes, and workflows in their current tool and provide recommendations on how to map those processes to Intercom's capabilities.
• Configure and customize the Intercom platform based on customers' requirements, ensuring that all integrations, automation rules, and reporting capabilities are properly set up.
• Assess customer requirements, contribute to implementation plans, and set clear expectations regarding timelines and deliverables.
• Collaborate with internal teams outside Professional Services, such as sales, engineering, product management, and support, to address any challenges and ensure a smooth implementation experience.
• Develop data migration strategies and perform data migrations from the customer's current support platform to Intercom.
• Conduct training sessions and workshops to educate customer support agents on how to effectively use Intercom's features and functionalities.
• Provide ongoing support and troubleshooting assistance to customers during and after the migration process, ensuring their satisfaction and successful adoption of Intercom as their primary customer support platform.
• Stay up-to-date with the latest features and enhancements of Intercom and provide valuable insights and recommendations to customers.

• 3+ years of experience in Professional Services as a Technical Consultant or Implementation Engineer
• Bachelor's degree in a relevant field or equivalent practical experience.
• Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels.
• Proven experience in customer support system implementation or engineering roles; experience with Intercom, Zendesk, FreshDesk, HelpScout or similar customer messaging / customer support platforms is highly desirable
• Knowledge of and experience integrating with RESTful APIs using JSON
• Knowledge of and experience with data conversion and migration
• Strong technical proficiency and the ability to understand and configure software integrations.
• Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Ability to handle multiple implementation projects simultaneously and prioritize tasks effectively.
• Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines.
• Passion for delivering exceptional customer service and driving customer success.

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

Job Title: AI Implementation Engineer
Location: Memphis, TN (Preferred) or Remote
Duration: 18 Months + Extensions (Long-term contract.)
Start Date: ASAP
Number of Openings: 1

Top Skills in order of preference.

1. AI Solution Design and Implementation
2. Machine Learning and Data Science Expertise
3. AI Architecture and Pipeline Planning

• Collaboration: Work with AI architect, infrastructure, and other engineers to develop and deploy AI models based on jointly created designs.
• Operations: Ensure scalability, reliability, and security of AI and data orchestration systems. Design systems to produce ethical, unbiased output.
• Support: Provide SME-level support, documentation, and guidance for implemented AI processes.
• Governance and Improvement: Monitor and improve AI systems based on performance metrics and user feedback. Implement governance and observation methodologies to provide transparency to model operations.
• Data Preparation: Design and implement processes to improve data quality, synthesize data, produce training sets, and generally prepare data for AI usage.

• Qualifications: Experience: Proven experience as a Data Engineer, AI Engineer, or similar role, with a focus on production, customer-facing implementation of data orchestration and AI technologies. o Proficiency in programming languages (Python, Java), familiarity with related AI/ML frameworks (ex. LangChain, TensorFlow, PyTorch).
• Experience with prompt flows, prompt engineering best practices, and AI patterns (ex. Retrieval Augmented Generation (RAG))
• Development and production deployment experience with data products on public cloud platforms (Azure and AWS preferred)
• Strong development practices including source control, testing methodologies, and, preferably, DevOps or CI/CD processes and tooling or Familiarity with vector databases, search indexes, and embeddings
• Experience with application and API development practices is a plus
• Education: Bachelor's degree in Computer Science, Engineering, or a related field.
• Certifications: Relevant certifications in AI, data engineering, or cloud computing are a plus.

Job Title: AI Implementation Architect
Location: Memphis, TN (Preferred) or Remote
Duration: 18 Months + Extensions (Long-term contract.)
Start Date: ASAP
Number of Openings: 1

Top Skills in order of preference.

1. AI Solution Design and Implementation
2. Machine Learning and Data Science Expertise
3. AI Architecture and Pipeline Planning

1. Design and build data and AI infrastructure systems including model selection and versioning, indexing, feedback capture, monitoring, and performance.
2. Integration: Implement AI solutions that integrate seamlessly with existing business systems and enhance functionality. Work with systems and application owners to design complementary AI solutions.
3. Collaboration: Work with data scientists, enterprise architects, and stakeholders to develop and deploy AI models based on use cases and value.
4. Operations: Ensure scalability, reliability, and security of AI and data orchestration systems. Design systems to produce ethical, un-biased output.
5. Governance and Improvement: Monitor and improve AI systems based on performance metrics and user feedback. Implement governance and observation methodologies to provide transparency to model operations.

• Proven experience as a Data Engineer, AI Engineer, or similar role, with a focus on production, customer facing implementation of data orchestration and AI technologies.
• Strong ability to translate use case and business domain functions to production applications o Proficiency in programming languages (Python, Java) and related AI/ML frameworks (ex. LangChain, TensorFlow, PyTorch).
• Experience with prompt flows, prompt engineering best practices, and AI patterns (ex. Retrieval Augmented Generation (RAG)) o Development and production deployment experience with data products on public cloud platforms (Azure and AWS preferred) o Knowledge of vector databases, search indexes, and embeddings.
• Experience with fine-tuning (PEFT) is a plus o Experience with API architecture and design is a plus.
• Education: Bachelor's degree in Computer Science, Engineering, or a related field.
• Certifications: Relevant certifications in AI, data engineering, or cloud computing are a plus.