132,248 Airbnb jobs in the United States

We are seeking a detail-oriented and highly organized Airbnb Hosting Assistant to join our team. The ideal candidate will support day-to-day operations of short-term rental properties by communicating with guests, coordinating check-ins/outs, managing bookings, and resolving issues promptly. This role requires excellent communication skills, a proactive mindset, and the ability to provide a five-star experience to every guest.

• Respond to guest inquiries via Airbnb, email, or messaging apps quickly and professionally
• Manage reservation requests, cancellations, and calendar updates across booking platforms
• Coordinate check-ins and check-outs with cleaning teams and local staff
• Resolve guest issues efficiently, escalating when necessary
• Monitor and update property listings to ensure accuracy and appeal
• Maintain detailed records of bookings, guest communications, and feedback
• Provide personalized recommendations and assistance to enhance the guest experience

• No prior Airbnb or hospitality experience required — full training provided
• Familiarity with Airbnb, Vrbo, or similar platforms is a plus
• Strong written and verbal communication skills are essential

• Opportunities for growth within a fast-growing short-term rental management team
• 100% Remote – Manage listings and guests from anywhere with reliable internet
• Flexible working hours based on guest activity and booking schedules
• Supportive and collaborative work environment with room to learn and grow

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Guest Relations in Groveland, California.

What You'll Do:

Our Guest Relations provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.

Your job will include:

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.
• RV Site / housing available

Experience & skills you need:

• High school diploma or equivalent experience.
• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

Estimated compensation for this position in the states of CA, WA, NY, and CO, is: $16.50

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Estimated compensation for this position in the states of BC, CA, CO, IL, MD, MN, NJ, NY, and WA is: Hourly: $6.50 - 16.50

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

In addition to the base pay and our benefits, some positions are eligible for bonuses, sales commissions, or incentive pay.

Join our Willow Valley Communities Guest Suites team as a Guest Relations Team Member! This team member will be responsible for greeting guests, exhibiting genuine hospitality as they arrive, enter or leave the Guest Suites. The Guest Relations team provides a first impression, setting the tone for an exceptional customer experience.

Opportunities With Wvc:

• Tuition Reimbursement
• Scholarships
• Weekly Pay
• Pto Benefits; Earn A Day Of Pto For Your Birthday!
• Tm Events And Recognition
• Plus Many More

Wage:

• From $15/hr + Based On Experience

Responsibilities:

• Greet And Welcome Guests Upon Arrival And When Entering And Leaving The Building.
• Checks Guests In/out, Answers Questions And Provides Support For The Use Of The Amenities.
• Assist With Luggage And Packages To And From Vehicles In The Entrance Circle If Needed. Provide Use Of Luggage Carts To Guests.
• Help To Create A Positive Guest Experience, Personalizing Interactions Whenever Possible.
• Maintain A Professional Manner And Appearance.
• Answer Incoming Calls, Determine Purpose Of Call And If Necessary Transfers Request To Additional Personnel.
• Speak With All Using A Clear And Professional Language And Answer Telephones Using Appropriate Telephone Etiquette.
• Use Of The Onsite 2-Way Radio Communication Between Departments For Emergencies.
• Offer Suggestions About The Wvc Property And Amenities.
• Provides Concierge Style Services, Such As Offering Dining And Amenity Reservations Or Suggestions Giving Directions, Helping To Facilitate Interactions With Communities Personnel, Etc.
• Assist With Special Requests. Perform Guest Services With A Customer Focused Attitude Regardless Of The Request.
• A Working Knowledge Of (Reservation) Software Or Ability To Learn Software, Databases And Web Based Applications As Required.
• A Working Knowledge Of Microsoft Office - Excel And Publisher For Documentation And Sign Updates.
• Takes Payments For Services And Reconcile Daily Reports.
• Monitor The Supplies In The Business Center; Replenish If Needed.
• Assist Guests With Use Of Fitness Equipment When Asked. Room Use Is For Guests Over The Age Of 14 Yrs. Monitor The Space For Correct Usage Of Equipment And Tidy Area After Use If Necessary.
• Follows Security Procedures And Monitors Guest's Safety When Entering/exiting The Building.
• Follow All Company Policies And Procedures And Report Accidents, Injuries And Unsafe Work Conditions To Lead Guest Relations Or General Manager.
• Knowledge Of Fire Safety And Evacuation Plans.
• Maintain A Neat And Tidy Appearance Of The Desk And The Lobby.
• Responsible To Submit Maintenance Requests For Wvc Property.
• Responsible To Submit It Service For Wvc Computers And Printers.

Qualifications:

• High School Diploma Or GED
• Concierge Experience Is Preferred, Excellent Customer Service Skills Required

Hours:

• Part-Time

Schedule:

• 12:00am-8:00am Every Friday +12:00am-8:00am Every Other Weekend

Location:

• The Guest Suites Of Willow Valley Communities
• 211 Willow Valley Square, Lancaster, Pa 17601

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• Tuesday to Saturday: 9:00 AM - 5:00 PM (or) 9:00 AM - 2:00 PM
• Sunday: 10:00 AM - 5:00 PM
• First and Third Fridays: 2:00 PM - 10:00 PM (Friday Programs)
• Other* (Evening Programs): 12:00PM - 8:00 PM (or) 1:00 PM - 9:00 PM

• Actively engage visitors to promote and sell museum memberships, tickets, and other offerings.
• Consistently meet and exceed sales targets by using upselling and cross-selling techniques.
• Confidently handle sales conversations, including managing objections or rejections with professionalism.
• Maintain thorough knowledge of the museum's offerings and upcoming programs to create value in the membership experience.

• Provide guests with proactive assistance, resolving inquiries or complaints to ensure a positive visitor experience.
• Adapt communication styles to engage visitors from diverse backgrounds, maintaining clarity and professionalism in all interactions.
• Remain updated on museum policies, relaying accurate and timely information to visitors, especially regarding ticketing or program updates.

• Facilitate smooth arrivals, check-ins, and departures for school and group tours, ensuring adherence to schedules.
• Comfortably manage groups of children and large tours, maintaining enthusiasm and control while supporting the educational experience.
• Assist in addressing group-specific needs or logistical challenges to ensure compliance with museum guidelines.

• Perform transactions with precision, ensuring accuracy in cash handling and proficiency with POS systems and CRM tools (e.g., Tessitura).
• Maintain a smooth operational flow during high-traffic periods by minimizing guest wait times and ensuring efficient processes.
• Quickly adapt to new operational processes or technologies, recognizing and addressing inefficiencies as they arise.

• Demonstrate strong decision-making abilities when handling day-to-day responsibilities, troubleshooting issues, or addressing guest concerns.
• Act as a go-to resource for peers during operational transitions, helping to ensure smooth handoffs and resolution of challenges in real time.

• Take initiative in improving personal performance by consistently meeting goals and contributing to the overall team's success.
• Collaborate with management by proactively identifying opportunities for sales, process improvements, and guest satisfaction.
• Be a team player, assisting in setup, transitions, and events while contributing to a culture of accountability and teamwork.

• Rotate confidently between roles such as School and Group tours, Ticketing/Admissions, Membership Sales, Greeter, and Smart Box Cart, ensuring proficiency in all areas.
• Display flexibility by adapting to different tasks and priorities as needed to support daily museum operations.

• Sales Experience: 3+ years of experience in a sales-driven environment, with a proven ability to meet or exceed targets. Strong skills in upselling and closing sales.
• Customer Service: 3+ years of experience in high-volume, fast-paced settings. Demonstrated ability to maintain a positive and solution-focused demeanor in challenging situations.
• Technical Proficiency: Proficiency in CRM systems such as Tessitura and ability to adapt quickly to new technology and platforms.
• Communication: Exceptional verbal and written communication skills, with an emphasis on clear, professional, and effective engagement with diverse audiences.
• Problem Solving: Strong critical thinking and problem-solving abilities, particularly in high-pressure environments.
• Leadership: Experience taking initiative, with a proven ability to manage responsibilities independently and collaborate effectively with teams.
• Adaptability: Ability to shift roles and responsibilities as needed, with flexibility to work weekends, and evenings for special events.
• Physical Requirements: Capable of lifting up to 15 pounds without assistance and up to 50 pounds with assistance. Able to stand for long periods and work in both stationary and mobile roles.
• Bilingual Skills (Preferred): Multilingual candidates are encouraged to apply to accommodate the museum's diverse audience.

• Meeting or exceeding sales targets
• Accuracy in handling transactions and navigating operational systems
• Proactive and consistent engagement with visitors
• Flexibility in shifting between roles smoothly
• Leadership in problem-solving and accountability

• Greet guests with a positive, friendly, and helpful attitude.
• Become proficient with aspects of Tessitura CRM. Process ticket admission and Membership transactions following proper POS procedures.
• Proactively approach all guests and up-sell Memberships and their benefits. Contribute to department sales goals.
• Assist in the group arrival/departure process.
• Clearly relay all information to members and the general public about exhibitions, special events, programs, lectures, films, etc.
• Work independently and within a team to deliver a consistent, exceptional customer experience every time.
• Establish and maintain the standards and practices required throughout the organization to ensure a positive and consistent guest experience which echoes the attributes of the High Museum.
• Must have a flexible schedule to accommodate the needs of the museum, including working evenings and weekends.

• Excellent communication skills both written and verbal; strong presentation and interpersonal skills.
• Enthusiastic about interacting with and helping guests.
• Strong basic math skills; critical thinking and problem-solving skills required.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Must adapt quickly to changes in daily routine and work well under pressure.
• Demonstrated ability to interact in a collaborative manner with other departments and teams.
• Self-starter with the ability to work with minimal supervision.
• Accountability in problem solving; initiative in resolving customer issues.
• High attention to detail, e.g., in utilizing computer software, in self-monitoring the completion of daily tasks, and in customer follow-through.
• Strong computer skills, proficiency with Microsoft, and ability to navigate multiple platforms smoothly.

• 2 + years Customer service and sales experience
• Experience in Tessitura CRM preferred
• Bilingual applicants encouraged