23 Airport Management jobs in the United States

**Intro**
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
+ CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
+ Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
+ CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
+ ?This job is a member of the Domestic Airports Team within the Customer Experience Division
**What you'll do**
_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
+ Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
+ Be a safety advocate: Look for safety concerns and address them as needed
+ Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
+ Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
+ Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
+ Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
+ Promote effective communication among departments to engage our team to work together to achieve common goals.
+ Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
+ Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
+ Ability to solve complex staffing issues with minimal oversight
+ Strong communicator with all levels of the operation
+ Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
+ Coordinate assignments for frontline team members to dynamically work flights at gates
+ Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
+ Being proactive and efficient with time management
+ Ability to work extra hours when there are operational needs
+ Ability to work rotating shifts including weekends, holidays and days-off
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ ?High School diploma or GED Equivalency
**Preferred Qualifications- Education & Prior Job Experience**
+ ?Previous airport customer service experience
+ 2 years experience leading others
+ Knowledge of company policies and procedures and functional automation applications
**Skills, Licenses & Certifications**
+ ?Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
+ Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
+ Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
+ Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
+ Strong decision making skills
+ Ability to work independently as well as collaboratively
+ Ability to work under demanding operational conditions
+ Ability to prioritize and execute with a sense of urgency and preciseness
+ Ability to use sound business judgment to resolve issues with internal and external customers
+ Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
+ Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

**Intro**
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
+ CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
+ Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
+ CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
+ ?This job is a member of the Domestic Airports Team within the Customer Experience Division
**What you'll do**
_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
+ Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
+ Be a safety advocate: Look for safety concerns and address them as needed
+ Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
+ Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
+ Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
+ Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
+ Promote effective communication among departments to engage our team to work together to achieve common goals.
+ Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
+ Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
+ Ability to solve complex staffing issues with minimal oversight
+ Strong communicator with all levels of the operation
+ Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
+ Coordinate assignments for frontline team members to dynamically work flights at gates
+ Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
+ Being proactive and efficient with time management
+ Ability to work extra hours when there are operational needs
+ Ability to work rotating shifts including weekends, holidays and days-off
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ ?High School diploma or GED Equivalency
**Preferred Qualifications- Education & Prior Job Experience**
+ ?Previous airport customer service experience
+ 2 years experience leading others
+ Knowledge of company policies and procedures and functional automation applications
**Skills, Licenses & Certifications**
+ ?Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
+ Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
+ Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
+ Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
+ Strong decision making skills
+ Ability to work independently as well as collaboratively
+ Ability to work under demanding operational conditions
+ Ability to prioritize and execute with a sense of urgency and preciseness
+ Ability to use sound business judgment to resolve issues with internal and external customers
+ Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
+ Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

**Intro**
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
+ CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
+ Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
+ CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
+ ?This job is a member of the Domestic Airports Team within the Customer Experience Division
+ The pay range for this position is $50,000 - $84,000
**What you'll do**
_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
+ Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
+ Be a safety advocate: Look for safety concerns and address them as needed
+ Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
+ Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
+ Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
+ Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
+ Promote effective communication among departments to engage our team to work together to achieve common goals.
+ Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
+ Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
+ Ability to solve complex staffing issues with minimal oversight
+ Strong communicator with all levels of the operation
+ Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
+ Coordinate assignments for frontline team members to dynamically work flights at gates
+ Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
+ Being proactive and efficient with time management
+ Ability to work extra hours when there are operational needs
+ Ability to work rotating shifts including weekends, holidays and days-off
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ ?High School diploma or GED Equivalency
**Preferred Qualifications- Education & Prior Job Experience**
+ ?Previous airport customer service experience
+ 2 years experience leading others
+ Knowledge of company policies and procedures and functional automation applications
**Skills, Licenses & Certifications**
+ ?Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
+ Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
+ Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
+ Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
+ Strong decision making skills
+ Ability to work independently as well as collaboratively
+ Ability to work under demanding operational conditions
+ Ability to prioritize and execute with a sense of urgency and preciseness
+ Ability to use sound business judgment to resolve issues with internal and external customers
+ Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
+ Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Product Management Specialist, Global Airport Experiences
Specialist, Mastercard Airport Experiences
1. Overview
Global Cardholder Services builds and manages differentiated benefits that deliver Core CVP and grow Services revenues. The Director, Mastercard Airport Experiences will play a critical role on the global Cardholder Services team to develop new in-airport assets like fast track lanes and dining club lounges.
2. Role
Join an exciting, high visibility role within the Mastercard Core Payments organization to build new proprietary airport assets for Mastercard. This role will support the development and execution of new airport assets, including day to day vendor management, project management of multiple internal and external stakeholders to deliver on launch deadlines. As part of a high performing team, the incumbent will play an integral role ensuring flawless end to end delivery of new assets.
The successful candidate will experience managing external vendors and delivering on cross functional initiatives, expertise in airport lounge or airport operations to help accelerate the creation of new assets for Mastercard is a plus. They will be a strong communicator, ability to perform independently, and create cross-functional alignment between regional and global teams. They will also be hungry for data, seeking information to help inform the Mastercard strategy for proprietary airport assets.
3. All About You
- 2-5 years of professional experience in partnerships management & development
- Strong financial acumen with ability to build business cases, manage budgets, understand cost drivers and own P&L
- Understanding of the airport and travel landscape, including industry dynamics, operational requirements and effective go to market strategies is a plus
- Clear communicator with ability to deliver strong verbal and written messaging and influence through compelling narratives
- Collaborative partner with ability to seek input from cross-functional teams, synthesize needs of diverse stakeholders and optimize for the best outcome
- Embody the Mastercard Way leadership principles
Location: Atlanta, Purchase
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
**Pay Ranges**
Purchase, New York: $89,000 - $141,000 USD

Join to apply for the Airport Assistant General Manager, Commercial Management role at City of Atlanta

6 days ago Be among the first 25 applicants

Join to apply for the Airport Assistant General Manager, Commercial Management role at City of Atlanta

Job Description

General Description and Classification Standards
Reporting to the Deputy General Manager, this role directs multiple commercial Airport business units to include Airline Affairs/Commercial Property Management, Commercial Real Estate, Air Service Development and International Business Affairs.

This position is responsible for the day-to-day direction and strategic planning of assigned units; allocates and manages budgeted resources; establishes processes and procedures to maintain efficiency in the various commercial units; significant contributor in developing Airport policy and Airport strategic plans.

This is a senior position in the Hartsfield-Jackson executive leadership structure charged with providing guidance and expertise for multiple specialized commercial functions within the Airport with oversight of multiple director or manager level positions.

Supervision Received
Direction received is very general and focuses more both immediate and strategically planned operating objectives. This is a policy-advisory level of management.

Responsibilities

Essential Duties & Responsibilities
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

1. Directs assigned functions at the Airport through subordinate directors and managers for Airline Affairs/Commercial Property Management, Commercial Real Estate, Air Service Development and International Business Affairs.
2. Manages collaboration with business peers/partners in the Commercial Revenue Division comprised of Parking, Concessions, Non-Traditional Concessions/Special Programs and Marketing/Brand Strategy.
3. Prepares, reviews and implements detailed operating plans including, but not limited to fiscal year budget plans, departmental/divisional strategic plans, operational plans and departmental policies for external/internal stakeholders.
4. Develops and cultivates relationships and stakeholder policies and programs with communication to the General Manager, the Mayor's Office and City Council.
5. Selects, manages, and develops leadership talent for units managed. Provides guidance and coaching on an ongoing basis. Oversight of divisions success plans and leadership needs including development of future leaders and candidates for higher level positions. Provides both formal and informal feedback to divisional staff members.
6. With respect to areas of responsibility, implements standards, remains in compliance, regulations, policies and procedures set forth by the Federal Aviation Administration (FAA), City of Atlanta, Transportation Security Administration (TSA), Environmental Protection Agency (EPA) and other international, state and local entities.
7. Establishes good working relationships with all Airport leadership, regulatory representatives, Airport-impacted stakeholders, local governments and any other pertinent organizations with respect to the areas assigned.
8. Serves as a member of the senior management team and provides significant input into overall strategic, business, and financial plans.

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

Decision Making
Position makes decisions regarding resource allocation among units management; regarding daily operating policies and processes. Position has significant input to overall Airport strategic priorities.

Leadership Provided
Position has directional authority over a group of seasoned managers and provides high level coaching and development for direct subordinates and high potential employees.

Knowledge, Skills & Abilities
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

1. Managing knowledge of Commercial Development business units - Airline Affairs/Commercial Property Management, Commercial Real Estate, Air Service Development and International Business Affairs.
2. Senior-level leadership and ability to cultivate interdepartmental talent.
3. Knowledge of Airport regulations, codes and policies for governing commercial entities and programs.
4. Strong analytical and presentation skills with understanding of Airport industry and commercial and financial policies; strong personnel management skills; exceptional skills in communicating and listening to effectively convey information verbally and in writing.
5. Ability to organize and direct programs and resources involved in areas including but not limited to commercial development, lease negotiation, contract management, communication, stakeholder engagement and Airport- impacted community relations.
6. Supervise, train and evaluate the performance and professional development of assigned personnel.
7. Collaborate with internal and external stakeholder groups on the research, development and implementation of revenue-generating Airport programs, projects and functions.

Qualifications

Minimum Qualifications - Education and Experience
Bachelors degree in business/public administration, aviation management, or a related area.
Minimum of (10) years of management experience in commercial development, business management, aviation services and/or related fields.

Preferred Education & Experience
Masters degree in business management, commercial development, aviation services/industry, transportation and/or related assignments.

Licensures and Certifications
None required in general.

Essential Capabilities And Work Environment
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

It is the policy of the City of Atlanta (COA) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, gender identity, marital status, veterans status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries
• Government Administration

#J-18808-Ljbffr

A leading airport management company in **Houston, Texas, US**, is looking for a proactive and organized Airport Operations Supervisor to oversee daily operational activities and ensure the smooth functioning of airport services. This role is integral to maintaining high standards of safety, efficiency, and customer service for all airport users. The Airport Operations Supervisor will be responsible for coordinating ground operations, managing staff, and ensuring compliance with all aviation regulations and airport policies. Key duties include supervising airline ramp operations, managing baggage handling and aircraft turnarounds, and coordinating with air traffic control, security, and maintenance departments. You will also be involved in responding to operational disruptions, implementing contingency plans, and conducting regular inspections of airport facilities and equipment. The ideal candidate will possess strong leadership and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment. Excellent communication and interpersonal skills are essential for effective team leadership and stakeholder coordination. A thorough understanding of airport operations, aviation safety procedures, and regulatory requirements is necessary. Previous experience in airport operations, airline ground handling, or a related aviation field is required. A Bachelor's degree in Aviation Management, Business Administration, or a related field is preferred. Supervisory experience in a demanding operational setting is a strong asset. Proficiency in airport operational systems and safety management systems is expected. Join our team in **Houston, Texas, US**, and play a vital role in shaping exceptional airport experiences.

Our client, a major aviation services provider at Cincinnati, Ohio, US airport, is looking for a highly organized and efficient Airport Operations Coordinator. This role is integral to ensuring the smooth and safe functioning of daily airport activities. You will be responsible for coordinating ground operations, managing the flow of aircraft, and liaising with various airport stakeholders, including airlines, air traffic control, and ground handling services. This is a dynamic position for individuals passionate about the aviation industry and seeking a challenging operational role.

Key responsibilities include:

• Coordinating and overseeing daily aircraft movements and gate assignments.
• Liaising with airlines, air traffic control, and ground handling crews to ensure timely operations.
• Monitoring airport conditions and providing updates on operational status.
• Assisting in the management of irregular operations and coordinating responses to disruptions.
• Ensuring compliance with all safety regulations and airport procedures.
• Preparing and distributing operational reports and documentation.
• Responding to emergencies and assisting in incident management.
• Managing communication channels to relay critical operational information.
• Coordinating with maintenance and service teams for aircraft servicing.
• Providing support for passenger flow and terminal operations as needed.

The ideal candidate will have a Bachelor's degree in Aviation Management, Business Administration, or a related field, or equivalent experience. Previous experience in airport operations, airline operations, or a related aviation field is highly preferred. Strong understanding of airport procedures, air traffic control principles, and aviation regulations is essential. Excellent communication, organizational, and problem-solving skills are required. Candidates must be able to work under pressure, make quick decisions, and adapt to changing circumstances. Proficiency in relevant airport operational software and a commitment to safety are critical. This is an exciting opportunity to contribute to the seamless operation of a busy airport.

Overview

Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

You Will.

This position will oversee the Wheelchair, Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory regulations standards and safeguards. Assuring each airline client and traveling passenger remains highly satisfied with our service.

• Oversee the staff, consisting of Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps
• Maintain records on company technology and required airline materials
• Monitor, observe, coach and document the day-to-day activities of the operation and employees
• Ensure corporate and area management are informed of any deficiencies
• Effectively communicate with the client and guests to ensure consistent and satisfactory service levels
• Respond to clients as well as corporate inquiries timely and effectively
• Schedule and staff a busy 365 day a year operation
• Manage/supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues
• Monitor and manage payroll to ensure accuracy
• Facilitate and provide proactive customer/guest service
• Create a team-oriented environment with positive employee morale
• Identify and correct problems pertaining to productivity, standards and efficiency
• Ensure that all audits to include: HR, financial, and risk management achieve satisfactory results identify and correct issues noted on audits
• Understand where applicable union contracts and develop effective working relationship with local labor unions
• Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management

You Have.

• At least two (2) years managerial experience
• Experience in airline/hospitality, restaurant, tourism, retail, or armed forces
• Excellent oral and written communication skills
• Communicate effectively with employees and clients to ensure fulfillment of performance requirements
• Maintain positive relationship with client representatives
• Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system
• Front-line management experience along with recruiting and staffing responsibilities
• Must be able to handle multiple priorities simultaneously
• Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training

Salary Range : $50,000 - $55,000 annually per year

Benefits : Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact We are here to assist you.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what's next. Let's define tomorrow, together.
**Description**
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or cell. Focus on performance issues with the goal of changing co-worker behavior. Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements. Serve as subject matter expert on safety, service and procedures.
**Team Leadership Activities**
+ Engage front-line co-workers to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications
+ Engage and recognize external customers
+ Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
+ Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met
+ Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers
+ Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
+ Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
+ Develop and implement standard work and continuous improvement processes
+ Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
+ Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate
+ Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
+ Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts
+ Serve as a subject matter expert on service and procedures
**Performance Management Activities**
+ Develop actions plans to affect behavior change (e.g. dependability, overall job performance)
+ Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
+ Identify, address and issue appropriate and timely corrective action in accordance with guidelines
+ Conduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues
+ Recognize and document excellent performance
+ Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
+ Participate in peer, safety and accident review boards
+ Confront and address inappropriate behavior and performance issues with specific feedback
**Administrative Activities**
+ Complete all mandatory regulatory and Company required documentation of activities
+ Document performance issues into case management system
+ Attend division/unit/group meetings
+ Participate on collateral projects
+ Email/Voicemail follow up
**Qualifications**
**Minimum Qualifications:**
+ High School Diploma, GED or education equivalent
+ Strong sense of ownership, understands operations and how to translate knowledge to business goals
+ 2+ years of experience leading and influencing a team and customer service experience
+ Continuous improvement
+ Customer Focus
+ Conflict resolution, accountability, collaboration, engagement/motivation Safety orientation
+ Planning/multi-tasking
+ Strong written and oral communication skills
+ Decision making with an ability to lead
+ Proficient in IT systems and common software appropriate to work group, including Microsoft Office (Outlook, Word Excel)
+ Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
+ Must possess a valid state-issued driver's license, and acceptable driving record
+ Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, except for military duty or government-approved exceptions
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Successful completion of interview required to meet job qualification
+ Reliable, punctual attendance is a crucial function of the position
+ United will consider applicants with criminal histories consistent with the Fair Chance Ordinance
**Preferred Qualifications:**
+ Bachelor's degree or equivalent experience or relevant job experience will be equally considered
+ Experience leading Union personnel a plus
+ Experience working in Airport Operations, including Ramp Service
The base pay range for this role is $75,970.80 to $92,853.20.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.