25,622 Airport Operations Staff jobs in the United States

**Overview**
The **Operations Manager** will oversee and manage operations at SFO. The Operations Manager will develop, recommend and implement programs, systems and procedures to ensure that the facilities operations are efficient and profitable and that they maintain the company's reputation for servicing clients and customers with professionalism such that we are setting the standard of excellence in facilities management.
**Pay:** $70,000.00/Annual
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
**Benefit Information:**
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2025 Employee Benefits | Staff and Management Team Members ( RESPONSIBILITIES**
Will act as a communications interface between regional and corporate management and the clients, creating a positive work environment in which employees understand the client's needs and operate as a team to provide a consistently high quality of service to both client and customer.
Monitor and manage the financial performance of locations in the assigned area. Develop and manage budgets, compiling, reviewing and analyzing data. Develop proposals and make recommendations to Regional and Branch Managers on improving operating procedures to maximize profitability. Be aware of and report new account prospects and competitive activity to regional management. Coordinate with clients and vendors, initiate and manage the process for the purchase of needed equipment and services.
Manage the financial performance of each Business Unit within the area. Monitor and manage operating expenses, analyze performance, develop plans and make recommendations for improvement. Develop and oversee implementation of marketing and customer service programs at each cooperation and approved by regional management and review all such reports along with the monthly statements with each client.
Manage and develop management personnel to ensure that the location is well managed and that all employees are motivated and encouraged to work to maximum potential. Ensure that all employees are clear about what is expected of them and the ways in which their position contributes to the company's success.
Ensure accomplishment of the City's manpower and succession plans through recruitment and staffing activities. Evaluate and project staffing needs. Initiate and participate in the recruitment and hiring of the Operations work force. Make and oversee intelligent placement of employees, initiating transfers to maximize efficient operation of airport operations. Promotions and demotions must be approved by the Regional/Branch Managers.
Manage and ensure the management of employees' performances at the locations within the assigned area. Evaluate and oversee evaluation of employee performance and establish or ensure the implementation of employee development plans. Develop subordinates to maximum potential by providing ongoing coaching and training and manage and resolve or ensure resolution of performance problems up to and including termination (with approval of next level of management and Regional Human Resource Manager) as necessary. Ensure that all performance actions taken are legal, fit within company policy, and are properly documented.
Develop and oversee implementation of an operations manual within the location. Oversee airport operations to ensure that they operate within operating and audit control system procedures and policy, that they comply with legal requirements and meet all safety standards. Conduct regular location visits and inspections to identify operational problems and audit control problems. Identify and correct problems, developing and implementing programs and recommending policy.
Implement procedures set forth in the company's Injury and Illness Prevention Program in compliance with federal and state OSHA laws to ensure a safe workplace by training employees on safe working habits, conducting periodic onsite safety checks, investigating reports of safety hazards within 24 hours of notice, and taking actions to correct hazards in a timely manner.
Assist the Regional/Branch Manager and/or the Regional VP with special projects and assignments and take on any other management responsibilities not specifically identified above on an as needed basis.
Performs other duties as assigned or requested.
**KNOWLEDGE, SKILLS & ABILITIES:**
+ Two to three (2-3) years of proven operations management experience
+ Good communication skills both written and verbal
+ Good customer service skills
+ Knowledge of MS Office including word, outlook, excel and powerpoint.
+ Must meet all requirements to receive required airport badge
Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.
REQNUMBER:
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call . We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

Airport Operations Manager
Cathay Pacific
Airport & Cargo Operations
Airport Service Delivery Department
Permanent
Seattle, Washington, USA
Application deadline: 05 Nov 2025
Company Description
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business - Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.
Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world's leading international aviation centres.
Role Introduction
Cathay Pacific is looking for an individual to join the Airport Team in Seattle. The successful candidate will lead and manage the overall airport operations to run smoothly and efficiently during all operational shifts whilst complying with the established safety, security and quality standards. They will deliver the best possible operation and airport service experience ensuring our customers always feel special and valued at all times, regardless of circumstance. The successful individual will inspire our people and suppliers to embrace change and excel in everything they do including to take every opportunity to benefit from technological advancement and representing the Company's best interests within the local community.
Overview
Safety First, Quality Always
+ Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
+ Achieve absolute operational integrity, with zero safety defects and security infringements
+ Advocate a "Just Culture" and develop proactive partnerships with stakeholders in root cause investigations and analysis
+ Partner with local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents
+ Act as the Airline's Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)
People Development and Performance Management
+ Lead, support and encourage own team to achieve success
+ Build a strong and motivated team, ensure the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
+ Actively participate in recruitment and selection activities for the airport team
+ Supervise and mentor direct reports, encouraging effective collaboration
+ Develop employees with high potential and identify learning opportunities to ensure appropriate training and development programmes are in place to suit both self-handled and 3rd party ports as appropriate
+ Maintain active and ongoing dialogue in relation to employee goals and performance
+ Actively engage with employees to enhance communication and their understanding of department goals
+ Demonstrate leadership and lead by example in accordance with Cathay Pacific's core values
+ Enhance the employee experience in line with the role level and the brand promise
Represent Cathay's interests in the airport community
+ Actively engage and manage external airport relationships in the best interests of the Company - authorities, suppliers and service providers, Oneworld partners, and other airlines
+ Ensure competition compliance involvement in airport-related industry affairs
+ Act as the representative in AOC or BAR to protect the interests of the airline
Proactive Partnerships with Regional and Head Office
+ Sustain effective communication with Head / Regional Office to establish mutual understanding
+ Partner with Head / Regional Office departments on improvement initiatives and projects
+ Champion Head / Regional Office initiatives
+ Develop and implement local strategy in conjunction with Head / Regional Office directives and frameworks
E&A
+ Emergency and Accident and Crisis Response responsibilities as required
Key Responsibilities
Operational Excellence
+ Lead the local team to achieve error free operational excellence with particular emphasis on safety management, on time performance, baggage handling and future airport experience
+ Proactively explore ways to excel above published standards, airport policies and procedures
+ Deploy resources productively to maximise efficiency
+ Celebrate and promote 'Best Practise'
+ Oversee and play an integral role to ensure airport operational continuity
+ Commitment to owning the full spectrum of airport operational issues and resolving them in a pragmatic, commercial and legally compliant manner
+ Undertake any other reasonable task as required
Outstanding Product and Services
+ Inspire the local team to live the 'Service Straight From The Heart' principles as an enabler to create genuine connection and memorable experiences for our customers across all points of contact
+ Actively seek opportunities to apply new technologies in the customer experience flow
+ Drive airport lounge experience to the highest level with a customer centric approach
+ Confer recognition on, and earn the loyalty and emotional attachment of, our highest-value customers (front-end and elite Marco Polo members)
Crisis Management Capability and Preparedness
+ Support the Regional Business Resilience Coordinator to develop organisational, supplier and individual capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies
+ Plan for and manage exercises, reviews, and update all contingency plans and manual backup procedures at least once per annum
+ Implement IROPS plan during significant disruptions and lead the team to mitigate further disruption to the operational plan
+ Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools
Supplier Management
+ Actively manage supplier performance levels as per contract and service level agreements
+ Ensure sub-contracting as per contract and engage the relevant parties when information and changes occur
+ Set clear direction and expectations to suppliers as per corporate requirements
+ Conduct regular (at least monthly) performance review meetings with the suppliers
+ Establish action plans and ensure the plan is being delivered in an efficient manner and keep track of all documentation
Cost Efficiency
+ Plan and manage station budget and airport-related costs with all key stakeholders
+ Seek opportunities to drive down costs by making them controllable
+ Seek revenue opportunities by maximising the utilisation of properties e.g. Lounge
+ Manage budgets and costs effectively without compromising legislation, levels of service or operational performance
Requirements
Academic qualifications
+ Post-Secondary Diploma / Certificate in an Airport or service-related discipline or equivalent combination of education, training, and experience is required
+ Bachelors and/or Master's degree in operations management, business administration, airport planning and management or airport operations is desirable
Knowledge, skills, training and experience
+ Excellent command of written and spoken English is mandatory with the local language being an advantage
+ Three years' airport operational / customer handling experience
+ At least two years' recent experience in a supervisory / management capacity
+ Up to date knowledge of all regulatory and local legal requirements relating to airport operations and passenger processing
+ Command of the different management processes and their importance as they vary from normal operations to disruption or emergency situations
+ Superior independent working capabilities coupled with good decision-making skills
+ Self-motivated and committed leader who enjoys team work
+ Strong customer service mentality with superior interpersonal skills
+ Effective use of negotiation skills
+ Good analytical/numerical skills and experience of planning, reviewing and managing budgets and costs
+ Ability to interpret and implement global policy to ensure local compliance
+ Ability to think logically and commercially in order to present and justify ideas/findings to a wide variety of audiences that are often culturally diverse
+ High personal presentation as the job-holder is expected to represent the Company at external/internal meetings
+ Proven track record of supplier management in-line with Company policy to involve contract renewal, negotiation, agreeing terms of business, and senior management endorsement
+ Strong computer literacy including Word, Excel and PowerPoint
+ Leads, adapts to and embraces constant change while experiencing tight deadlines
Additional Requirements
+ Must possess a valid state issued driver's license
+ Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer
+ Obtain and retain necessary credentials and clearances (SIDA and Customs Seal) per local requirements
+ Strong cognitive reasoning and mathematical skills are essential
+ Ability to move equipment up to 50 lbs occasionally
+ Comfortable working outdoors on the tarmac in all weather conditions
+ Must be able to work weekends, nights and holidays, as required based on operational needs
+ Must have the right to live in work in the USA
Background & Security
+ Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge.
+ Employment will require successful completion of a 'Drug Free Workplace' test
Benefits
Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
+ Travel Privileges on Cathay Pacific Airways Global Network
+ Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.
+ Generous 401K Matching Program
+ Paid Holiday & Vacation
+ LTD & Basic Life Insurance
+ If this position requires a uniform, a uniform allowance will be provided.
+ To learn more about Cathay Pacific as a Certified Great Place Employer -Please Click Here ( Range -
The estimated salary range for this role is $80,448 to $120,612 per year. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.
Personal & Application Information
Cathay Pacific Airways is an Equal Opportunity (EOE) ( and Affirmative Action (AA) ( employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against. Cathay Pacific Airways is an E-Verify participating employer.
If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: .

**Why Mayo Clinic**
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans ( - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
**Responsibilities**
The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this position. Shown are duties that are representative of the work to be performed. Employees may not be required to perform all of the duties and may be required to perform additional duties not listed. These duties may occur during irregular work hours, to include nights, weekends and holidays, which are subject to change due to changes in air carrier operating hours or as airport management determines necessary.
+ Ability to work independently, or in coordination with other Operations Department Staff and prioritize duties;
+ Responds to emergency and non-emergency incidents involving aircraft operating at Rochester International Airport;
+ Performs those duties required for the maintenance/repair of the Airport's facilities and equipment;
+ Operates a radio for communication with the control tower and safely operates a variety of equipment on the airfield;
+ Carries and operates a two-way company radio for company communications;
+ Performs snow and ice removal duties with the ability to make independent decisions when necessary;
+ Drives aircraft rescue and firefighting equipment and operates fire extinguishment equipment;
+ Operates a wide variety of equipment to include but not limited to mowers, tractors, aircraft rescue/firefighting equipment, heavy trucks, heavy brooms, front loaders, and other snow removal equipment;
+ Participates in regular aircraft rescue and firefighting training as required and responds to simulated and actual emergencies.
+ Performs duties and training associated with the compliance requirements of FAR Part 139 to include the issuing of Notices to Airman (NOTAMs), Field Condition Reports (Ficons), airfield safety and inspection requirements;
+ Performs duties and training associated with TSA Part 1542 to include Airport Badging, TSA Enrollment and other security related duties.
**Qualifications**
Training and Experience:
- High School Diploma or equivalent
- Building Utility Maintenance or a form of Firefighting Certification or specialized maintenance degree (i.e., plumbing, electrical, etc) preferred.
- A minimum of 2 years of experience in performing firefighting or general maintenance duties with a preference given for airport experience.
Special Requirements:
- Work rotating shifts, evenings, weekends, holidays, and overtime as required
Licenses and Certificates:
- Minnesota Class "D" driver's license at the time of hire, with the ability to obtain a Class "B" license.
- 14 CFR Part 139 Aircraft Rescue and Firefighting certification (training to be provided by RST)
- Must be able to pass a criminal history check and obtain and maintain federally mandated security clearance for working at an airport
- Must be able to show proof of U.S. Citizenship or possess a valid U.S. Government issued work visa
**Compensation Detail**
$22.66 - $34.00 / hour
**Benefits Eligible**
No
**Schedule**
Part Time
**Hours/Pay Period**
Supplemental/PRN; as needed based on staffing
**Schedule Details**
This is an on-call position, mostly for snow removal and landscaping projects.
**Weekend Schedule**
Weekend and holidays would depend on the weather and snow.
**International Assignment**
No
**Site Description**
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. ( Opportunity**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" ( . Mayo Clinic participates in E-Verify ( and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
**Recruiter**
Pam Sivly
**Equal opportunity**
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Plans, assigns, and reviews the work of airport operations staff engaged in monitoring airfield, airside, landside, terminal operations, security, safety, and other activities related to the welfare of passengers, airlines, tenants, and the general public. Conducts patrols and inspections of landside, airside, and terminal facilities to ensure safety, security, and operational efficiency. Inspects runways, taxiways, aircraft parking aprons, and fuel facilities for hazards, and coordinates corrective actions with appropriate parties.

Required Experience

• Bachelors degree in airport aviation management, public administration, business administration, or related field (or equivalent education/experience).

• Three to five (35) years of relevant experience in airport operations, with at least one (1) year of supervisory experience.

Required Skills and Special Requirements

• Strong ability to prepare effective and concise reports.

• Ability to analyze situations quickly and determine the proper course of action.

• Must have or be able to obtain within 6 months of employment:

  • ASOS Basic and Advanced certifications

  • ICS 100 and 200 completion

  • OSHA 10-hour course completion

  • Movement and non-movement driver certification

• Must complete the ACI-NA Airport Customer Experience Specialist Program within 24 months.

• Must complete the ACI Certificate in Team Leadership within 24 months.

**About SkyWest**
**SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well and are ready to take on new challenges and opportunities. As a Lead Supervisor you will be supervising a team of airline professionals as you provide an excellent customer experience and maintain an efficient, safe, and on-time airline.**
**As a SkyWest employee, you will be part of an exciting team spread across the nation that loves working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first time flier, we want to make it a great experience. Aside from being a part of this incredible network of individuals, all SkyWest employees enjoy unparalleled travel benefits for you and your family with one or more of our four mainline partners.**
**Primary Job Duties**
**The Lead Supervisor Airport Operations will oversee a team of supervisors across multiple hubs within the United/SkyWest system. This role is critical in ensuring operational excellence, safety, and efficiency in airport operations. The ideal candidate will possess strong leadership skills, a deep understanding of airport operations, and the ability to work effectively in a fast-paced, high-pressure environment.**
**The position is based out of Chicago O'Hare (ORD) and includes a mix of on-site and remote work, depending on operational needs and shift assignments. Pay ranges from $28.23 to $37.32 per hour, based on experience with SkyWest.**
+ Provide supervisory oversight and performance feedback to SkyWest/UAX hub supervisors, ensuring consistent and effective operational performance
+ Establish and maintain direct relationships with appropriate personnel to advocate for SkyWest's operational performance
+ Collaborate with United Airlines personnel and other stakeholders to ensure seamless operations across hubs
+ Identify and implement process improvements
+ Analyze operational data and provide regular reports
+ Act as a liaison between local hub leadership and local SkyWest leaders
+ Manage administrative tasks for hub supervisors, such as scheduling, timekeeping, and hiring
+ Implement training programs for UAX hub supervisors
+ Disseminate shift reports and feedback to applicable leadership
+ Perform other tasks as required for the SkyWest operation and as assigned by the Regional Manager - Airport Operations (UAX)
**We're looking for someone who has:**
+ Proven ability to be an effective leader, inspiring and motivating teams to achieve their best performance
+ Ability to build and maintain positive relationships with colleagues at all levels, with effective communication skills across various internal and external work-groups
+ Strong problem-solving skills and the ability to make sound decisions under pressure
+ Ability to self-manage, think independently, and take initiative in dynamic operational environments
+ Experience in identifying and implementing process improvements
+ Flexibility to adapt to changing operational needs and priorities
+ High degree of integrity and accountability in all actions and decisions
+ Demonstrated humility and a willingness to learn from others
**Minimum Requirements**
+ Ability to quickly learn and master new technologies and processes
+ Attention to detail and a commitment to ensure work is done properly and effectively
+ Bachelor's Degree or equivalent work experience
+ Proficient in basic computer programs
+ Excellent communication, interpersonal, organizational, and analytical skills
+ Ability to travel up to 30%
**Preferred Experience**
+ Experience with SkyWest and United network systems and operational tools
+ Experience working at an airline hub
+ Understanding of an airline hub operation control center
+ Previous airline operational leadership experience
+ Working knowledge of OO/UA hub airfield and ground operations
+ Strong knowledge of airline performance metrics and nomenclature
**Physical and Other Requirements**
+ 18 years of age or older
+ High school diploma or GED
+ Possess a valid unrestricted state-issued driver's license
+ Legally authorized to work in the United States for any employer without sponsorship
+ Ability to pass a pre-placement background check and drug screen
+ Possess all necessary credentials to obtain airport credentials if needed
+ Ability to sit at a computer for extended periods
+ This is a full-time position
+ This is not a Department of Transportation safety-sensitive position
**In addition to completing the online application, please submit your resume and cover letter to **
This job posting may have an additional video interview requirement. Those candidates selected for an interview will be contacted with further information as to an interview date/time/location. Please monitor your email and junk folder for additional instructions.
SkyWest is committed to maintaining a working environment of satisfying employment and mutual respect for all of our employees, regardless of race, color, national ancestory, sex, sexual orientation, gender identity, marital status, national origin, religion, medical condition, disability, pregnancy, age or military status. We have specific training plans and programs in place to maintain such an environment.

**Company** Alaska Airlines
**The Team**
Interns at Alaska Airlines, Hawaiian Airlines & Horizon Air join teams throughout different departments and work on visible projects that impact our guests and business. Beyond hands-on experience, interns also get the opportunity to network with fellow employees and company leaders through various intern events and programming. Our interns also receive unlimited standby travel benefits during their internship, which means that many weekends are filled with jet setting across our growing network.
This internship is for summer 2026. Our internships are full-time for 12 weeks, and we offer two program timelines to align with different academic calendars.
This internship will be located in Anchorage, AK. If not already in the internship city, candidates will be required to relocate for the duration of the internship.
**Role Summary**
Become part of a dynamic environment that offers a hands-on internship experience. We are looking for talented and enthusiastic students to contribute toward key projects that support our business, community, and cultural growth. Experience a work environment that thrives on innovation, collaboration, and partnership.
**Key Duties**
+ Analyze and interpret data that affects operational performance including baggage, safety, compliance, timeline metrics, and on time performance.
+ Root cause analysis to identify trends impacting station operations.
+ Assist with the execution of operational plans supporting station goals and company objectives.
+ Work with multiple stakeholders to implement improvement processes.
+ Support station leadership in employee engagement objectives.
**Job-Specific Experience, Education & Skills**
**Required**
+ Working toward a bachelor's degree in Business, Statistics, Professional Aviation, or related field.
+ Critical thinking to analyze trends and compile innovative solutions.
+ Ability to successfully communicate with a workgroup and with other internal departments and teams.
+ High regard for safety.
+ Currently enrolled in an undergraduate program and have at least one semester or quarter of school remaining after the internship.
+ Must have achieved a junior or higher academic standing at the time of application.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
**Preferred**
+ Tableau or other data analysis platform knowledge.
**Job-Specific Leadership Expectations**
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
**Starting Rate**
USD $25.00/Hr.
**Total Rewards**
_Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air (flight processing fee may apply depending on the company being hired into and the airline being booked)
+ Travel benefits begin on day one
+ Up to six employee choice travel credits
**Regulatory Information**
**Equal Employment Opportunity Policy Statement**
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
**Government Contractor & Department of Transportation (DOT) Regulations**
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
**Apply by 7:00 PM Pacific Time on**
10/31/2025
**FLSA Status** Non-Exempt
**Employment Type** Full-Time
**Regular/Temporary** Temporary/OC
**Requisition Type** Intern
**Location** Anchorage
**Need help finding the right job?** We can recommend jobs specifically for you!
**Job Locations** _USA-AK-Anchorage_
**Requisition ID** _ _
**Category** _Interns_

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what's next. Let's define tomorrow, together.
**Description**
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
**Job overview and responsibilities**
The Managing Director has complete responsibility for day to day operational, financial and personnel performance of assigned domestic UAX stations. All station openings /closings, training, related Corporate Real Estate / facilities coordination, personnel selection, liaison with all applicable internal departments / divisions.
+ Culture leader / employee champion / Maintain positive vendor relationships
+ Maintain Safe, clean and reliable operation
+ Cargo and mail plus corresponding performance metrics
+ Administration of Emergency Response to Field/ member of Operational Incident Center (OIC)
+ Daily management, oversight and accountability of the following governmental and all company / divisional performance metrics to include:
+ On-time Performance
+ Station Baggage Performance
+ Part 382 Serving the Disabled
+ Manage over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc.
+ Customer Service satisfaction, complaint and compliment ratios
+ Customer Processing Line waits, transaction times and throughput processing of customers
+ Long Tarmac Delay program
+ Manage and direct station organization to ensure superior customer service, which includes, mainline, express and partner airlines
+ Compliance with Stations controls and Internal Audit standards
+ Provide functional support and feedback on Kiosk's, GIDS, LIDS, CARS, Scanning, E Services, and ADMS. Electronic documents, etc.
+ Complete responsibility for facilities, equipment, and personnel appearance
+ Leadership and support to directs and "dotted line" reports
+ Oversight and preparation of budgets / capital plans / staffing forecasts / resource headcount requirements
+ Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
+ Manage multiple vendor service contracts as required
+ Achieve Corporate financial metrics / cost savings
+ Manage and direct station organization to ensure superior customer service, which includes, mainline, express and partner airlines
+ Stay within budgets / capital plans / staffing forecasts / resource management
+ Successfully manage (within budget, time constraints) all station openings /closings, employee training, related Corporate Real Estate / facilities
+ coordination, personnel selection, liaison with all applicable internal departments / divisions
+ Responsible for vendor management, and managing multiple vendor service contracts as required
+ Works with staff counterpart organizations to assure vendor contracts are up to date and meet cost and product delivery criteria and to assure airport real estate and rates and charges provide a cost-effective environment for United
+ Daily management, oversight and accountability of the following governmental and company / divisional measurements of performance: On-time Performance, Missed Bag Performance
+ Manage over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc.
+ Customer Service satisfaction, complaint and compliment ratios, Line waits, transaction times and throughput processing of customers
+ Successfully manage (time / budget / deliverables) all station openings / closings / transitions, employee / vendor training, Corporate Real Estate and related facilities coordination, personnel selection, liaison with all applicable internal departments / divisions
+ Oversight and preparation of budgets capital plans / staffing forecasts / headcount requirements
+ Compliance with Stations controls and Internal Audit standards
**Qualifications**
**What's needed to succeed (Minimum Qualifications):**
+ College degree or relevant experience
+ 7 plus years relevant management experience in Airport Operations environment or equivalent experience
+ Desire to work in a very fast paced environment and lead a large-scale organization
+ Knowledge of airport operations to include hub operations, terminal / ramp operations and ATO, and related technology
+ Thorough knowledge of station controls and Internal Audit
+ Must maintain professional appearance
+ Analytical thinking, goal-directed leadership and service-oriented performance
+ Thorough knowledge of operational corporate policies and procedures
+ Travel between 15-30 percent of time, or as required
+ Outstanding communication and interpersonal skills
+ Demonstrated leadership and ability to develop and motivate personnel
+ Proactive management style, superior problem-solving skills and drive for excellence
+ Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Successful completion of interview required to meet job qualification
+ Reliable, punctual attendance is an essential function of the position
+ This role is based in Chicago
+ Travel between 15-30 percent of time, or as required
The base pay range for this role is $196,460.00 to $255,844.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

**Company** Alaska Airlines
**The Team**
Interns at Alaska Airlines, Hawaiian Airlines & Horizon Air join teams throughout different departments and work on visible projects that impact our guests and business. Beyond hands-on experience, interns also get the opportunity to network with fellow employees and company leaders through various intern events and programming. Our interns also receive unlimited standby travel benefits during their internship, which means that many weekends are filled with jet setting across our growing network.
This internship is for summer 2026. Our internships are full-time for 12 weeks, and we offer two program timelines to align with different academic calendars.
This internship will be located in Honolulu, HI. If not already in the internship city, candidates will be required to relocate for the duration of the internship.
**Role Summary**
Become part of a dynamic environment that offers a hands-on internship experience. We are looking for talented and enthusiastic students to contribute toward key projects that support our business, community and cultural growth. Experience a work environment that thrives on innovation, collaboration and partnership.
**Key Duties**
+ Optimize operational coverage of HNL Above the Wing and Below the Wing Airport Operations by analyzing trends in daily operational staffing and performance.
+ Develop automated processes to minimize overtime and maximize unpaid time off and to improve the Attendance Control Program to help the station exceed budget goals and ensure proper resource coverage.
+ Collaborate with Airport Operations leaders to implement process changes and drive improvements in station productivity metrics.
+ Create and present out reports on staffing coverage data to senior leadership to contribute to the long-term station strategy and assist in making critical business decisions.
+ Support the HNL Station Admin Team with current initiatives.
**Job-Specific Experience, Education & Skills**
**Required**
+ Working toward a Bachelors degree with a focus in Operations Management, Professional Aviation, Business, Industrial Engineering, or a related area.
+ Exceptional analytical and problem-solving skills.
+ Proven Proficiency in Microsoft Office, specifically PowerPoint and Excel.
+ Excellent written and verbal communication skills.
+ Currently enrolled in an undergraduate program and have at least one semester or quarter of school remaining after the internship.
+ Must have achieved a junior or higher academic standing at the time of application.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
**Preferred**
+ Passion for the aviation industry.
+ Knowledge of process improvement methodologies.
+ Proficiency in data visualization tools such as Tableau, PowerBI, or other related tools.
+ Experience with SQL or Database querying tools.
+ Demonstrated leadership through student or community organizations.
**Job-Specific Leadership Expectations**
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
**Starting Rate**
USD $25.00/Hr.
**Total Rewards**
_Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air (flight processing fee may apply depending on the company being hired into and the airline being booked)
+ Travel benefits begin on day one
+ Up to six employee choice travel credits
**Regulatory Information**
**Equal Employment Opportunity Policy Statement**
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
**Government Contractor & Department of Transportation (DOT) Regulations**
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
**Apply by 7:00 PM Pacific Time on**
10/31/2025
**FLSA Status** Non-Exempt
**Employment Type** Full-Time
**Regular/Temporary** Temporary/OC
**Requisition Type** Intern
**Location** Honolulu
**Need help finding the right job?** We can recommend jobs specifically for you!
**Job Locations** _USA-HI-Honolulu_
**Requisition ID** _ _
**Category** _Interns_

**Intro**
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
+ Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
+ The pay range for this role is $96,000 to $131,000, taking into account the qualifications and experience of the selected candidate.
**What you'll do**
+ Develops employees
+ Implements methods of maximizing revenue and controlling expenses
+ Oversees day to day customer service operations
+ Solicits ideas and/or feedback from employees and accepts accountability for follow-through
+ Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
+ Monitors and measures on time performance
+ Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
+ Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
+ Ensures all internal audit requirements are followed and accountable for compliance
+ Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
+ Conducts grievance hearings and servs as a grievance hearing officer as required
+ Interprets the company's policies in a professional and positive manner to all customers
+ Assists Directors with Customer Service Manager interviews and selections
+ Aids/guides the development of Customer Service Managers and supervisory staff
+ Shift work-including nights, weekends and holidays
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School Degree or GED equivalent
+ 3 years' airline supervisory experience
+ 3 years' airport operations experience
**Preferred Qualifications- Education & Prior Job Experience**
+ N/A
**Skills, Licenses & Certifications**
+ Possess a valid US Driver's License
+ Must be self-motivated and detail oriented, team player
+ Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
+ Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.