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Job Title: Patient Care Coordinator

At Better Hearing Centers, the Patient Care Coordinator plays a vital role in delivering an exceptional experience for patients seeking hearing healthcare. Acting as the first point of contact, this role ensures smooth coordination of appointments, accurate record management, and supportive communication between patients and hearing specialists. The coordinator helps patients navigate their journey to better hearing with compassion, efficiency, and professionalism.

Key Responsibilities

• Greet patients warmly and provide a welcoming, compassionate environment.

• Answer phone calls, emails, and online inquiries; schedule appointments promptly and accurately.

• Educate patients about clinic services, hearing aid options, and follow-up care.

• Serve as the liaison between patients and hearing care professionals to ensure continuity of care. Scheduling & Coordination

• Manage the daily schedule for audiologists and hearing instrument specialists.

• Confirm, reschedule, and follow up on appointments to maintain clinic flow and minimize no-shows.

• Coordinate new patient intakes, hearing tests, fittings, and follow-up visits. Administrative Support

• Maintain accurate patient records in the electronic health system (EHR).

• Process hearing aid orders, repairs, and warranty claims.

• Track inventory and coordinate with vendors for supplies or product returns.

• Handle incoming and outgoing mail, including insurance or referral documentation. Insurance & Billing Assistance

• Verify patient insurance coverage and obtain any necessary pre-authorizations.

• Ensure compliance with HIPAA and clinic financial policies. Team Collaboration

• Support audiologists and providers with patient preparation and documentation.

• Participate in staff meetings and contribute to workflow improvements.

• Maintain a positive, team-oriented atmosphere focused on patient satisfaction.

Qualifications

• High school diploma or equivalent required; associate’s degree in healthcare administration, business, or related field preferred.
•  Experience: 1–2 years in a medical office, audiology clinic, or hearing aid center strongly preferred.
•  Skills: • Excellent communication and customer service abilities
•  Detail-oriented with strong organizational skills
•  Comfortable working with elderly patients and those with hearing challenges
• Proficiency with Microsoft Office and electronic medical record (EMR/EHR) systems
• Ability to multitask in a fast-paced environment

Sign-On Bonus Available

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials

Minimum Offer

$16.09/hr.

Maximum Offer

$24.79/hr.

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: ICU - SRMC

FTE: 0.60
Part Time
Shift: Nights

Position Summary:
Provide basic patient care. Perform routine treatment procedures and assist in maintenance of a safe, clean environment. As directed by licensed staff, assist with invasive routine patient care procedures which may include phlebotomy, stage I and II wound care and urinary catheter insertions. Assist with specialty bed functions. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.

Detailed responsibilities:
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
* PATIENT CARE - Provide basic patient care; take and record vital signs to include temperature, pulse, respiration, weight, height, blood pressure and intake-output measurements
* PATIENT OBSERVATION - Observe patient to ensure their safety and well being; report observations to Charge Nurse or appropriate designee
* PATIENT CARE - Assist with activities of daily living (ADL): meals, ambulation, hygiene, linen change and toileting as instructed
* PATIENT CARE - Maintain therapeutic plan of care and minute to minute care of patient who is at extreme risk to self or others
* PATIENT CARE - Complete specific skills listed in the "University of New Mexico, Unlicensed Assistive Personnel Specific Functions" Matrix
* PATIENT CARE - Complete documentation as required on the Electronic Medical Record
* PATIENT CARE - As directed by licensed staff, assist with invasive routine patient care procedures which may include phlebotomy, stage I and II wound care and urinary catheter insertions

Education:
Essential:
* High School or GED Equivalent
* Training
Nonessential:
* Program Graduate
Education specialization:
Essential:
* MA or PCT or CNA or DD214 or 2 sem nurs schl or UNMH Tech
Nonessential:
* Certified Nursing Assistant Program Graduate

Experience:
Essential:
1/2 year (6 months) directly related experience

Nonessential:
No preferred experience

Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days

Physical Conditions:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Working conditions:
Essential:
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
* Limited access to med room. Med Admin Policy, Att A
* Tuberculosis testing is completed upon hire and additionally as required

Department: Clinical Nursing Support

Sign-On Bonus Available

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials

Minimum Offer

$ 16.09/hr.

Maximum Offer

$ 24.79/hr.

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Neuroscience ICU

FTE: 0.90
Full Time
Shift: Nights

Position Summary:
Provide basic patient care to include tube insertion, wound care and phlebotomy. Assist in planning, organizing, implementing and evaluating the activities occurring in the nursing station by performing clerical and receptionist duties and maintaining the physical environment of the area. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.

Detailed responsibilities:
* PATIENT OBSERVATION - Observe patient to ensure their safety and well being; report observations to Charge Nurse or appropriate designee
* PATIENT CARE - Provide basic patient care; take and record vital signs to include temperature, pulse, respiration, weight, height, blood pressure and intake-output measurements
* PATIENT CARE - Assist with activities of daily living (ADL): meals, ambulation, hygiene, linen change and toileting as instructed
* PATIENT CARE - Maintain therapeutic plan of care and minute to minute care of patient who is at extreme risk to self or others
* PATIENT CARE - Complete documentation as required on the Electronic Medical Record
* PATIENT CARE - Complete specific skills listed in the "University of New Mexico, Unlicensed Assistive Personnel Specific Functions" Matrix
* DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
* PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable

Education:
Essential:
* High School or GED Equivalent
* Training
Education specialization:
Essential:
* MA or PCT or CNA or DD214 or 2 sem nurs schl or UNMH Tech

Experience:
Essential:
1 year directly related experience

Nonessential:
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo

Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
Nonessential:
* Medical Terminology course w/in six months of position

Physical Conditions:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Working conditions:
Essential:
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
* Limited access to med room. Med Admin Policy, Att A
* Tuberculosis testing is completed upon hire and additionally as required

Department: Clinical Nursing Support

Sign-On Bonus Available

Minimum Offer

$16.09/hr.

Maximum Offer

$24.79/hr.

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: General Surgery (6-S)

FTE: 0.90
Full Time
Shift: Days

Position Summary:
Provide basic patient care to include tube insertion, wound care and phlebotomy. Assist in planning, organizing, implementing and evaluating the activities occurring in the nursing station by performing clerical and receptionist duties and maintaining the physical environment of the area. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.

Detailed responsibilities:
* PATIENT OBSERVATION - Observe patient to ensure their safety and well being; report observations to Charge Nurse or appropriate designee
* PATIENT CARE - Provide basic patient care; take and record vital signs to include temperature, pulse, respiration, weight, height, blood pressure and intake-output measurements
* PATIENT CARE - Assist with activities of daily living (ADL): meals, ambulation, hygiene, linen change and toileting as instructed
* PATIENT CARE - Maintain therapeutic plan of care and minute to minute care of patient who is at extreme risk to self or others
* PATIENT CARE - Complete documentation as required on the Electronic Medical Record
* PATIENT CARE - Complete specific skills listed in the "University of New Mexico, Unlicensed Assistive Personnel Specific Functions" Matrix
* DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
* PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
* PRIOR AUTHORIZATION - Verify coverage eligibility on patients for outside services as needed
* MONITOR - Under direction of licensed personnel interpret, document and mount EKG rhythm strips; monitor designated patients; recognize and respond to routine rhythm and emergent situations and notify appropriate personnel of changes and life threatening rhythms
* EQUIPMENT & SUPPLIES - Maintain equipment, stock supplies, complete daily checks to ensure telemetry transmitter boxes are functional and accounted for

Education:
Essential:
* High School or GED Equivalent
* Training
Education specialization:
Essential:
* MA or PCT or CNA or DD214 or 2 sem nurs schl or UNMH Tech

Experience:
Essential:
1 year directly related experience

Nonessential:
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo

Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
Nonessential:
* Medical Terminology course w/in six months of position

Physical Conditions:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Working conditions:
Essential:
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
* Limited access to med room. Med Admin Policy, Att A
* Tuberculosis testing is completed upon hire and additionally as required

Department: Clinical Nursing Support

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials

Minimum Offer

$16.09/hr.

Maximum Offer

$24.79/hr.

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: SRMC Inpatient Medical (4-S)

FTE: 0.05
PRN
Shift: Rotating

Position Summary:
Provide direct, non-invasive, and routine patient care and related support services within an in-patient or out-patient environment. Interview patients and take vital signs. Perform activities of daily living (ADLs). Maintain supplies and equipment. Delivers dirty instrument trays. Transport patients. Assist orientation of new staff members. Position patients unable to do self- care. Assist patients with prescribed exercise regimen; perform routine tube care; change catheter bags; collect non sterile specimens; perform oral suctioning; perform I&O including documentation of bowel & bladder function. Observe patients. Operate Hoyer lift; perform daily heights and weights. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.

Detailed responsibilities:
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
* PATIENT CARE - Provide basic patient care; take and record vital signs to include temperature, pulse, respiration, weight, height, blood pressure and intake-output measurements
* PATIENT OBSERVATION - Observe patient to ensure their safety and well being; report observations to Charge Nurse or appropriate designee
* PATIENT CARE - Assist with activities of daily living (ADL): meals, ambulation, hygiene, linen change and toileting as instructed
* PATIENT CARE - Maintain therapeutic plan of care and minute to minute care of patient who is at extreme risk to self or others
* PATIENT CARE - Complete specific skills listed in the "University of New Mexico, Unlicensed Assistive Personnel Specific Functions" Matrix
* PATIENT CARE - Complete documentation as required on the Electronic Medical Record

Education:
Essential:
* High School or GED Equivalent
* Certificate
Education specialization:
Essential:
* CNA or Cert EMTB (ICU & ED) or 1 semester accredit nurs pgm

Experience:
Essential:

Nonessential:
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo 1 year directly related experience preferred

Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days

Physical Conditions:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Working conditions:
Essential:
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
* Limited access to med room. Med Admin Policy, Att A
* Tuberculosis testing is completed upon hire and additionally as required

Department: Clinical Nursing Support

$1,500 Sign-On Bonus Available

Minimum Offer

$16.09/hr.

Maximum Offer

21.26/hr.

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Pediatric ICU

FTE: 0.90
Full Time
Shift: Days

Position Summary:
Provide direct, non-invasive, and routine patient care and related support services within an in-patient or out-patient environment. Interview patients and take vital signs. Perform activities of daily living (ADLs). Maintain supplies and equipment. Delivers dirty instrument trays. Transport patients. Assist orientation of new staff members. Position patients unable to do self- care. Assist patients with prescribed exercise regimen; perform routine tube care; change catheter bags; collect non sterile specimens; perform oral suctioning; perform I&O including documentation of bowel & bladder function. Observe patients. Operate Hoyer lift; perform daily heights and weights. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.

Detailed responsibilities:
* PATIENT OBSERVATION - Observe patient to ensure their safety and well being; report observations to Charge Nurse or appropriate designee
* PATIENT CARE - Provide basic patient care; take and record vital signs to include temperature, pulse, respiration, weight, height, blood pressure and intake-output measurements
* PATIENT CARE - Assist with activities of daily living (ADL): meals, ambulation, hygiene, linen change and toileting as instructed
* PATIENT CARE - Maintain therapeutic plan of care and minute to minute care of patient who is at extreme risk to self or others
* PATIENT CARE - Complete documentation as required on the Electronic Medical Record
* PATIENT CARE - Complete specific skills listed in the "University of New Mexico, Unlicensed Assistive Personnel Specific Functions" Matrix
* DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"

Education:
Essential:
* High School or GED Equivalent
* Certificate
Education specialization:
Essential:
* CNA or Cert EMTB (ICU & ED) or 1 semester accredit nurs pgm

Experience:
Essential:

Nonessential:
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo 6 months patient care experience

Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days

Physical Conditions:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Working conditions:
Essential:
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
* Limited access to med room. Med Admin Policy, Att A

Department: Clinical Nursing Support