135 Amazon jobs in Charlestown
Amazon Connect Engineer
Posted 19 days ago
Job Viewed
Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
This role is hybrid/Leicester based role.
Essential Duties & Responsibilities
1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.
2. Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3. Develop and deploy custom contact flows and automation scripts. Configure call routing, queues, and user permissions. Optimize contact centre operations through data analysis and feedback loops.
4. Implement real-time and historical reporting solutions using AWS analytics tools.
5. Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools. Customize agent and customer experiences using APIs and SDKs
6. Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7. Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner. Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8. Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9. Provide technical support and training to internal teams and end-users.
10. Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferred Skills & Qualifications
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
• 2+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
• Proficiency in AWS Services and Infrastructure as code
•Strong scripting or programming skills (e.g., Python, JavaScript).
• Familiarity with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
•Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Proactive, methodical, and thorough approach to operations management
• Excellent ability to communicate in both written and oral forms, to technical and non-technical audiences at all levels of the organisation
• Ability to work independently to objectives and manage multiple high priority initiatives in parallel
• Customer and user focussed, with the ability to understand and manage stakeholder goals and priorities across multiple Business Divisions
• Flexible and pragmatic attitude, with the ability to work effectively in a fast paced, ambiguous environment
• Excellent influencing of peers, senior executives, customers and partners in delivery of operational priorities and maintaining positive and productive relationships.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
42,000.00
Maximum Salary
£
47,000.00
Amazon Prime Delivery Driver
Posted today
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Staff Pharmacist, Amazon Pharmacy
Posted 1 day ago
Job Viewed
Job Description
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.
We are looking for a Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!
This role will require hands-on involvement in the operation, handling tasks ranging from dispensing medications to managing the entire process of prescription fulfillment, ensuring completion from initiation to the final stage. This includes, filling, verifying and packing orders for shipment, in addition to pharmacist verifications.
Role also involves:
- Management and maintenance of customer profiles in PharmacyOS
- Initial prescription order processing and verification
- Prescription transfer coordination
- New prescription acquisition and processing
- Focus on system-based verification and documentation
#everydaybetter
Day Shift schedule subject to availability.
Key job responsibilities
- Verify medication quality assurance for all packet and bulk dispenses.
- Collaborate with other staff pharmacist to ensure all produced packet and bulk sets undergo a thorough quality
assurance check prior to shift end.
- Collaborate with other staff pharmacist to ensure all production relative to new business lines undergoes a
thorough quality assurance check prior to shift end.
- Complete ancillary housekeeping pharmacy tasks including checking returns, inputting medication rejects,
overseeing medication substitutions, and canister approval.
- Answer clinical questions, provide clinical guidance
- Investigate errors and facilitate proper resolution and reporting.
- Collate and deliver pertinent pharmacy information to distribution team.
- Ensure compliance with all company procedures, Federal/State laws, rules and regulations.
- Collaborate with other members of the pharmacy team to maintain customer satisfaction.
Basic Qualifications
- - Bachelor of Science or PharmD Degree - Active and unrestricted Pharmacist License in the state in which you are employed (OR), and others upon request. Additional licenses may be required if domicile state differs from state of employment - Knowledge of pharmacy laws, federal and state regulations concerning patient care - Exemplary interpersonal communication skills including written and verbal communication. - Ability to perform basic computer functions. - Warehouse work, including the ability to lift 20lbs
Preferred Qualifications
- Experience in LTC or Retail Setting ● Excellent Communication skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $93,400/year in our lowest geographic market up to $161,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Staff Pharmacist, Amazon Pharmacy

Posted 1 day ago
Job Viewed
Job Description
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.
We are looking for a Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!
This role will require hands-on involvement in the operation, handling tasks ranging from dispensing medications to managing the entire process of prescription fulfillment, ensuring completion from initiation to the final stage. This includes, filling, verifying and packing orders for shipment, in addition to pharmacist verifications.
Role also involves:
- Management and maintenance of customer profiles in PharmacyOS
- Initial prescription order processing and verification
- Prescription transfer coordination
- New prescription acquisition and processing
- Focus on system-based verification and documentation
#everydaybetter
Day Shift schedule subject to availability.
Key job responsibilities
- Verify medication quality assurance for all packet and bulk dispenses.
- Collaborate with other staff pharmacist to ensure all produced packet and bulk sets undergo a thorough quality
assurance check prior to shift end.
- Collaborate with other staff pharmacist to ensure all production relative to new business lines undergoes a
thorough quality assurance check prior to shift end.
- Complete ancillary housekeeping pharmacy tasks including checking returns, inputting medication rejects,
overseeing medication substitutions, and canister approval.
- Answer clinical questions, provide clinical guidance
- Investigate errors and facilitate proper resolution and reporting.
- Collate and deliver pertinent pharmacy information to distribution team.
- Ensure compliance with all company procedures, Federal/State laws, rules and regulations.
- Collaborate with other members of the pharmacy team to maintain customer satisfaction.
Basic Qualifications
- Bachelor of Science or PharmD Degree
- Active and unrestricted Pharmacist License in the state in which you are employed (OR), and others upon request.
Additional licenses may be required if domicile state differs from state of employment
- Knowledge of pharmacy laws, federal and state regulations concerning patient care
- Exemplary interpersonal communication skills including written and verbal communication.
- Ability to perform basic computer functions.
- Warehouse work, including the ability to lift 20lbs
Preferred Qualifications
● Experience in LTC or Retail Setting
● Excellent Communication skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $93,400/year in our lowest geographic market up to $161,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Pharmacy Manager, Amazon Pharmacy

Posted 1 day ago
Job Viewed
Job Description
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.
We are looking for a Pharmacy Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!
At Amazon Pharmacy, the Pharmacy Manager is a licensed Pharmacist who is responsible for the operation oversight and compliance of a small format pharmacy site, including; safety, quality, customer experience, budgetary, people development and operations objectives. The Pharmacy Manager will lead a small team of technicians and pharmacists, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the organization. This role will require hands-on involvement in the operation, handling tasks ranging from dispensing medications to managing the entire process of prescription fulfillment, ensuring completion from initiation to the final stage. This includes, filling, verifying and packing orders for shipment, in addition to pharmacist verifications. The Pharmacy Manager will have a strong commitment to patient safety and with high standards of service to deliver on being the earth's most customer-centric pharmacy.
#everydaybetter
Key job responsibilities
- Responsible for the overall safety, quality, performance and customer experience of the operations.
- Manage daily operations within the site, including meeting CPT times for same day deliveries, in partnership with co-located facilities and transportation.
- Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.
- Will set and clarify requirements and expectations for employees. Measures performance, provides feedback, and holds the team to a high bar.
- Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices
- Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan.
- Managing workflow, escalations and effectively delegating across your leadership team in partnership with the Sr Pharmacy Operations Manager.
- Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers
- Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards. Continuously monitor licensure requirements
- Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP)
- Responsible for the site's growth and partnering with capacity planning and facilities for all growth workforce management needs
- Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include all levels of the business - safety of our people, employee engagement, performance leadership, training and development, as well as talent & succession planning.
- Implements change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution.
- Maintain the customer's profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).
- Other duties as assigned.
Basic Qualifications
- Doctorate or Bachelor's Degree in Pharmacy
- Active/Good Standing Pharmacist license in domicile state
- Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
- Experience with performance metrics, process improvement and Lean techniques
- Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
- Able to manage detail, establish root cause and be able to extract and manipulate data
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee)
Preferred Qualifications
- 2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
- Ability to handle changing priorities and use good judgment in stressful situation
- Demonstrated ability to successfully develop others into higher levels of leadership in an organization
- Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial
- An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills.
- Interest in long-term career development through assignments in multiple FCs across the nation.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Customer Service - United States - Work From Home
Posted today
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Amazon Warehouse - Shopper Team Member
Posted today
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Overnight Staff Pharmacist, Amazon Pharmacy

Posted 1 day ago
Job Viewed
Job Description
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.
We are looking for a Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!
This role will require hands-on involvement in the operation, handling tasks ranging from dispensing medications to managing the entire process of prescription fulfillment, ensuring completion from initiation to the final stage. This includes, filling, verifying and packing orders for shipment, in addition to pharmacist verifications.
Role also involves:
- Management and maintenance of customer profiles in PharmacyOS
- Initial prescription order processing and verification
- Prescription transfer coordination
- New prescription acquisition and processing
- Focus on system-based verification and documentation
#everydaybetter
**Schedules available are**
Fri - Mon, 10 hour shifts starting at 6:00pm
Sun - Wed, 10 hour shifts starting at 6:00pm
Wed - Sat, 10 hour shifts starting at 6:00pm
M, T, Th, F, 10 hour shifts starting at 6:00pm
Key job responsibilities
- Verify medication quality assurance for all packet and bulk dispenses.
- Collaborate with other staff pharmacist to ensure all produced packet and bulk sets undergo a thorough quality
assurance check prior to shift end.
- Collaborate with other staff pharmacist to ensure all production relative to new business lines undergoes a
thorough quality assurance check prior to shift end.
- Complete ancillary housekeeping pharmacy tasks including checking returns, inputting medication rejects,
overseeing medication substitutions, and canister approval.
- Answer clinical questions, provide clinical guidance
- Investigate errors and facilitate proper resolution and reporting.
- Collate and deliver pertinent pharmacy information to distribution team.
- Ensure compliance with all company procedures, Federal/State laws, rules and regulations.
- Collaborate with other members of the pharmacy team to maintain customer satisfaction.
Basic Qualifications
- Bachelor of Science or PharmD Degree
- Active and unrestricted Pharmacist License in the state in which you are employed (OR), and others upon request.
Additional licenses may be required if domicile state differs from state of employment
- Knowledge of pharmacy laws, federal and state regulations concerning patient care
- Exemplary interpersonal communication skills including written and verbal communication.
- Ability to perform basic computer functions.
- Warehouse work, including the ability to lift 20lbs
Preferred Qualifications
● Experience in LTC or Retail Setting
● Excellent Communication skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $93,400/year in our lowest geographic market up to $161,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.